Christmas 2025 & New Year 2026 Customer Service Hours

PACK & SEND Customer Service Opening Hours over the holiday period are listed below.

We would like to wish all our Customers a very happy Christmas and Prosperous New Year.

Please take note of our Last Sending dates advice to ensure your parcels make the all-important pre-christmas deadline.

ONLINE SELF SERVICE ENQUIRIES

Please call 1300 668 000 (press 2 for Online Self-Service) on the following days for customer service relating to Online Self-Service bookings:

Day	Online Self-Service Customer Support Hours
Thu 25th Dec – Fri 26th Dec 2025	Closed - Public Holidays
Sat 27th Dec – Sun 28th Dec 2025	Closed - Weekend
Mon 29th Dec – Wed 31st Dec 2025	8.30am to 5.00pm (AEDT)
Thu 1st Jan 2026	Closed - Public Holiday
Fri 2nd Jan	8.30am to 5.00pm (AEDT)
Sat 3rd Jan – Sun 4th Jan 2026	Closed – Weekend

PACK & SEND Service Centre Holiday Trading Hours (2025–2026)

The following locations will be open on select dates. Please check the tables below for specific times.

NSW	Sat 27 Dec	Mon 29 Dec	Tue 30 Dec	Wed 31 Dec	Fri 2 Jan	Sat 3 Jan
Blacktown	CLOSED	9.00 - 5.00	9.00 - 5.00	9.00 - 5.00	CLOSED	CLOSED
Chatswood	CLOSED	9.30 - 2.30	9.30 - 2.30	9.30 - 2.30	CLOSED	CLOSED
Coffs Harbour	CLOSED	CLOSED	CLOSED	CLOSED	8.30 - 5.30	9.00 - 12.00
Kingsgrove	CLOSED	10.00 - 3.00	10.00 - 3.00	10.00 - 3.00	CLOSED	CLOSED
Marrickville	CLOSED	8.30 - 5.30	8.30 - 5.30	8.30 - 5.30	CLOSED	CLOSED
Mona Vale	9.00 - 12.00	8.30 - 5.30	8.30 - 5.30	8.30 - 5.30	8.30 - 5.30	9.00 - 12.00
Newtown	CLOSED	8.30 - 5.30	8.30 - 5.30	8.30 - 5.30	CLOSED	CLOSED
Surry Hills	CLOSED	8.30 - 5.30	8.30 - 5.30	8.30 - 5.30	8.30 - 5.30	9.00 - 12.00
Wagga Wagga	CLOSED	10.00 - 4.00	10.00 - 4.00	10.00 - 4.00	CLOSED	CLOSED

VIC	Sat 27 Dec	Mon 29 Dec	Tue 30 Dec	Wed 31 Dec	Fri 2 Jan	Sat 3 Jan
Ballarat	CLOSED	10.00 - 3.00	10.00 - 3.00	10.00 - 3.00	10.00 - 3.00	CLOSED
Blackburn	9.00 - 12.00	9.30 - 4.00	9.30 - 4.00	9.30 - 4.00	9.30 - 4.00	9.00 - 12.00
Coburg	CLOSED	9.00 - 5.00	9.00 - 5.00	9.00 - 5.00	9.00 - 5.00	9.00 - 12.00
Epping	CLOSED	8.30 - 5.30	8.30 - 5.30	8.30 - 5.30	CLOSED	CLOSED
Lilydale	CLOSED	CLOSED	CLOSED	CLOSED	8.30 - 5.30	9.00 - 12.00
Melbourne City - Dryburgh St	CLOSED	10.00 - 5.00	10.00 - 5.00	10.00 - 5.00	10.00 - 5.00	CLOSED
Melbourne City - Flinders St	CLOSED	10.00 - 5.00	10.00 - 5.00	10.00 - 5.00	CLOSED	CLOSED
Pakenham	CLOSED	9.00 - 2.00	9.00 - 2.00	9.00 - 2.00	CLOSED	CLOSED
Rowville	CLOSED	9.00 - 5.30	9.00 - 5.30	9.00 - 5.30	CLOSED	CLOSED
Tullamarine	CLOSED	9.00 - 3.00	9.00 - 3.00	9.00 - 3.00	9.00 - 3.00	CLOSED

QLD	Sat 27 Dec	Mon 29 Dec	Tue 30 Dec	Wed 31 Dec	Fri 2 Jan	Sat 3 Jan
Albion	CLOSED	10.00 - 3.00	10.00 - 3.00	10.00 - 3.00	CLOSED	CLOSED
Brendale	CLOSED	9.30 - 12.00	9.30 - 12.00	9.30 - 12.00	9.30 - 12.00	9.30 - 12.00
Brisbane City	CLOSED	9.00 - 3.00	9.00 - 3.00	9.00 - 3.00	CLOSED	CLOSED
Caboolture	9.00 - 12.00	8.30 - 5.30	8.30 - 5.30	8.30 - 5.30	8.30 - 5.30	9.00 - 12.00
Mackay	CLOSED	CLOSED	CLOSED	CLOSED	9.00 - 3.00	CLOSED
Maroochydore	9.00 - 12.00	9.00 - 3.00	9.00 - 3.00	9.00 - 3.00	9.00 - 3.00	9.00 - 12.00
Milton	CLOSED	9.30 - 5.00	9.30 - 5.00	CLOSED	CLOSED	CLOSED
Morningside	CLOSED	9.00 - 3.00	9.00 - 3.00	9.00 - 3.00	CLOSED	CLOSED
South Brisbane	CLOSED	8.30 - 5.30	8.30 - 5.30	8.30 - 5.30	CLOSED	CLOSED
Toowong	9.00 - 12.00	8.30 - 5.30	8.30 - 5.30	8.30 - 5.30	8.30 - 5.30	9.00 - 12.00
Toowoomba	CLOSED	8.30 - 5.30	8.30 - 5.30	9.00 - 3.00	8.30 - 1.30	9.00 - 12.00
Townsville	CLOSED	10.00 - 2.00	10.00 - 2.00	10.00 - 2.00	CLOSED	CLOSED

WA	Sat 27 Dec	Mon 29 Dec	Tue 30 Dec	Wed 31 Dec	Fri 2 Jan	Sat 3 Jan
Balcatta	CLOSED	10.00 - 2.00	10.00 - 2.00	10.00 - 2.00	CLOSED	CLOSED
Bibra Lake	CLOSED	9.00 - 3.00	9.00 - 3.00	9.00 - 1.00	9.00 - 3.00	9.00 - 12.00
Booragoon	CLOSED	11.00 - 3.00	11.00 - 3.00	11.00 - 3.00	CLOSED	CLOSED
Canning Vale	CLOSED	8.30 - 5.30	8.30 - 5.30	CLOSED	CLOSED	CLOSED
Fremantle	CLOSED	10.00 - 2.00	10.00 - 2.00	10.00 - 2.00	CLOSED	CLOSED
Midland	CLOSED	8.30 - 5.30	8.30 - 5.30	8.30 - 5.30	8.30 - 5.30	9.00 - 12.00
Rockingham	9.00 - 12.00	8.30 - 5.30	8.30 - 5.30	8.30 - 5.30	8.30 - 5.30	9.00 - 12.00

SA	Sat 27 Dec	Mon 29 Dec	Tue 30 Dec	Wed 31 Dec	Fri 2 Jan	Sat 3 Jan
Adelaide East	CLOSED	10.00 - 3.00	10.00 - 3.00	CLOSED	10.00 - 3.00	CLOSED
Lonsdale	CLOSED	CLOSED	CLOSED	CLOSED	10.00 - 3.00	CLOSED
Nailsworth	CLOSED	10.00 - 3.00	10.00 - 3.00	CLOSED	10.00 - 3.00	CLOSED
Salisbury	9.00 - 12.00	8.30 - 5.30	8.30 - 5.30	8.30 - 5.30	8.30 - 5.30	9.00 - 12.00
Unley	9.00 - 12.00	8.30 - 5.30	8.30 - 5.30	8.30 - 5.30	8.30 - 5.30	9.00 - 12.00

NT	Sat 27 Dec	Mon 29 Dec	Tue 30 Dec	Wed 31 Dec	Fri 2 Jan	Sat 3 Jan
Darwin	9:00 - 12:00	8:30 - 5:30	8:30 - 5:30	8:30 - 5:30	8:30 - 5:30	9:00 - 12:00

TAS	Sat 27 Dec	Mon 29 Dec	Tue 30 Dec	Wed 31 Dec	Fri 2 Jan	Sat 3 Jan
Hobart	CLOSED	8.30 - 5.30	8.30 - 5.30	8.30 - 5.30	CLOSED	CLOSED