Christmas 2023 & New Year 2024 Customer Service Hours
PACK & SEND Customer Service Opening Hours over the holiday period are listed below.
We would like to wish all our Customers a very happy Christmas and Prosperous New Year.
Please take note of our Last Sending dates advice for 2023 to ensure your parcels make the all-important pre-christmas deadline.
ONLINE SELF SERVICE ENQUIRIES
Please call 1300 668 000 (press 2 for Online Self-Service) on the following days for customer service relating to Online Self-Service bookings:
Day |
Online Self-Service Customer Support Hours |
|---|---|
Sat 23rd Dec - Tues 26th Dec |
Closed - Weekend/Public Holidays |
Wed 27th Dec - Fri 29th Dec |
8.30am to 5.00pm (AEDT) |
Sat 30th Dec - Mon 1st Jan |
Closed - Weekend/Public Holidays |
Tue 2nd Jan |
8.30am to 5.00pm (AEDT) |
SERVICE CENTRES
PACK & SEND Service Centres will be trading as follows over the holiday period:
- Saturday 23rd December - Most Locations Closed. Those open will be published in a table below.
- Sunday 24th December (Christmas Eve) - CLOSED
- Monday 25th December (Christmas Day) - CLOSED
- Tuesday 26th December (Boxing Day) - CLOSED
- Wednesday 27th December -Â Most Locations Closed. Â Those open will be published in a table below.
- Thursday 28th December - Most Locations Closed.  Those open will be published in a table below.
- Friday 29th December - Most Locations Closed.  Those open will be published in a table below.
- Saturday 30th December - Most Locations Closed.  Those open will be published in a table below.
- Sunday 31st December (New Years Eve) - CLOSED
- Monday 1st January (New Years Day) - CLOSED
- Tuesday 2nd January - Normal Trading Resumes
Note: We are still gathering trading plans from our service centres. Tables below contain details of the stores who will be open during the holiday period. Note that this list is not final and may be subject to change between now and Christmas. Please check back here or call your preferred service centre to enquire in the meantime.
NSW |
Sat 23 Dec |
Wed 27 Dec |
Thu 28 Dec |
Fri 29 Dec |
Sat 30 Dec |
|---|---|---|---|---|---|
9.00-12.00 |
8:30-5:30 |
8:30-5:30 |
8:30-5:30 |
9:00-12:00 |
|
Closed |
10:00-2:00 |
10:00-2:00 |
10:00-2:00 |
9.00-12.00 |
|
Closed |
10:00-3:00 |
10:00-3:00 |
10:00-3:00 |
Closed |
|
Closed |
8:30-5:30 |
8:30-5:30 |
8:30-5:30 |
9:00-12:00 |
|
Closed |
8:30-5:30 |
8:30-5:30 |
8:30-5:30 |
Closed |
|
9.00-12.00 |
8:30-5:30 |
8:30-5:30 |
8:30-5:30 |
9:00-12:00 |
|
Closed |
9:00-4:00 |
9:00-4:00 |
9:00-4:00 |
Closed |
|
Closed |
9:00-5:00 |
9:00-5:00 |
9:00-5:00 |
Closed |
VIC |
Sat 23 Dec |
Wed 27 Dec |
Thu 28 Dec |
Fri 29 Dec |
Sat 30 Dec |
|---|---|---|---|---|---|
Closed |
9:00-4:00 |
9:00-4:00 |
9:00-4:00 |
Closed |
|
9:00-12:00 |
10:00-4:00 |
10:00-4:00 |
10:00-4:00 |
Closed |
|
9:00-12:00 |
9:00-5:00 |
9:00-5:00 |
9:00-5:00 |
9:00-12:00 |
|
9:00-12:00 |
8:30-5:30 |
8:30-5:30 |
8:30-5:30 |
9:00-12:00 |
|
Closed |
9:00-12:00 |
9:00-12:00 |
9:00-12:00 |
Closed |
|
9:00-12:00 |
8:30-5:30 |
8:30-5:30 |
8:30-5:30 |
9:00-12:00 |
|
Closed |
10:00-2:00 |
10:00-2:00 |
10:00-2:00 |
9:00-12:00 |
QLD |
Sat 23 Dec |
Wed 27 Dec |
Thu 27 Dec |
Fri 29 Dec |
Sat 30 Dec |
|---|---|---|---|---|---|
Closed |
10:00-3:00 |
10:00-3:00 |
10:00-3:00 |
Closed |
|
9:00-12:00 |
9:30 - 2:30 |
9:30 - 2:30 |
9:30 - 2:30 |
9:00-12:00 |
|
9:00-12:00 |
8:30 - 3:00 |
8:30 - 3:00 |
8:30 - 3:00 |
9:00-12:00 |
|
9-12pm |
Closed |
Closed |
Closed |
Closed |
SA |
Sat 23 Dec |
Wed 27 Dec |
Thu 28 Dec |
Fri 29 Dec |
Sat 30 Dec |
|---|---|---|---|---|---|
Closed |
10:00-5:00 |
10:00-5:00 |
10:00-5:00 |
Closed |
|
9-12pm |
8:30-5:30 |
8:30-5:30 |
8:30-5:30 |
Closed |
WA |
Sat 23 Dec |
Wed 27 Dec |
Thu 28 Dec |
Fri 29 Dec |
Sat 30 Dec |
|---|---|---|---|---|---|
Closed |
10:00-2:00 |
10:00-2:00 |
10:00-2:00 |
Closed |
|
9-12pm |
9:00-3:00 |
9:00-3:00 |
9:00-3:00 |
9:00-12:00 |
|
Closed |
10:00-2:00 |
10:00-2:00 |
10:00-2:00 |
Closed |
|
Closed |
10:00-2:00 |
10:00-2:00 |
10:00-2:00 |
Closed |