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Online Self-Service - How it Works

online self service courier bookingThere are No Limits at PACK & SEND and you can choose the level of service you want - depending on your needs - using either our Retail Service Centres or our automated Online Self-Service system.

If you have a packed item that doesn't need the full personalised service you get in a Service Centre, you may find it suitable for our automated Online Self-Service system.

This is a DIY courier service option, where you manage the process in your own home or office - rather than have it done for you. Of course, if you are happy to do that, you'll pay less

How the Online Self-Service system works

Step 1

You Pack the item in suitable packaging ensuring it's well protected.

You Weigh and measure your package .

PACK & SEND Online Self Service

Step 2

You Get a Quote, by entering all the details and booking & paying online - anytime, day or night.

You print all shipment documents and attach the shipment labels to your package.

Step 3

On the day of collection, hand over the package in person to the driver..or if it's more convenient you may choose to drop-off your booked parcel at your nearest Service Centre.

You can track your delivery online all the way to its destination.

To find out more about using our parcel delivery services and courier network, call us on 1300 668 000 to speak with one of our helpful team, or request a quote online.

Need more detail? View the Terms and Conditions

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