What Can I Send through Online Self-Service?

With PACK & SEND there are No Limits and you can choose the level of service that meets your needs - either through our Retail Service Centres or using our automated Online Self-Service system.

However, some items cannot be sent through the Online Self-Service - as they are not compatible with our automated 'Do-it-yourself' system. These items are classified as ‘Prohibited Online Goods.’

Below you will also find a quick reference guide as to what can and cannot be sent through our Online Self-Service system and Service Centres.

Pre-packed Boxes, Satchels & Letters

Examples include

Online Self-Service

Service Centre

packed and labelled box

Boxes.

 

satchel

Satchels

Boxes, satchels & letters

Parcels booked online must:

  • be properly packed to a standard ensuring safe transit through the general freight network
  • weigh less than 30Kg for any single item/parcel
  • have a cubic volume of less than 1.0 cubic metre
  • have the longest side not more than 200cm
  • have contents with a value less than $3,000
  • not contain Prohibited Online Goods.

✔️

Service Centres can handle:

  • both packed and unpacked goods (we can professionally package)
  • goods of any weight or size
  • goods of any value
  • the acceptance of almost all types of goods

Other Types of Goods

Below is a quick reference guide to some of the common categories of goods that  may only be sent through our Retail Service Centres.

Antiques / Artwork / Paintings / Prints / Picture Frames / Sculptures

Examples include

Online Self-Service

Service Centre

 

Antiques
Antiques

 

Artworks

Artworks

 

Sculptures

Sculptures

Antiques, sculptures, framed artworks, paintings, canvas art, prints and picture frames cannot be sent through the Online Self-Service.

✔️

Yes - PACK & SEND Service Centres can send antiques, sculptures, framed artworks, paintings, canvas art & prints.

Automotive - Engines / Mag Wheels / Tyres / Panels / Car Parts

Examples include

Online Self-Service

Service Centre

Engines

Engines 

 

Mag Wheels

Mag Wheels

 

Panels

Panels

Engines, gearboxes, Automotive parts, panels, mag wheels, car parts and tyres cannot be sent through the Online Self-Service.

✔️

Yes - PACK & SEND Service Centres can send engines, gearboxes, automotive parts, panels, mag wheels, car parts and tyres.

Collections from Click & Collect / Auctions / Airports

Examples include

Online Self-Service

Service Centre

Airport pickup

You cannot book pickups from a retailer ‘Click & Collect,’ Grays Online, Auction houses, airports or any other location where a pickup letter of authority is required, through the Online Self-Service.

✔️

Yes - PACK & SEND Service Centres can arrange pickups from retailer ‘Click & Collect,’ Grays Online, auctions houses, airports or places requiring a pickup letter of authority.

Crockery / Vases / Porcelain / Ceramics

Examples include

Online Self-Service

Service Centre

Crockery

Crockery

 

Vases

Vases

 

Toilet

Toilet

Crockery, vases, porcelain items and ceramics cannot be sent through the Online Self-Service.

✔️

Yes - PACK & SEND Service Centres can send Crockery, vases, porcelain and ceramics.

Unaccompanied Personal Effects / Unaccompanied Baggage

Examples include

Online Self-Service

Service Centre

Clothing

Clothing

 

Shoes

Shoes

 

Luggage

Luggage

Unaccompanied Personal Effects (UPEs) cannot be sent through the Online Self-Service when shipping internationally.

UPEs include your household and personal items that you are sending that arrive separately to you. Typically, UPEs include clothing and footwear, personal hygiene and grooming items, furniture, appliances, sporting equipment and books.

✔️

Yes - PACK & SEND Service Centres can send unaccompanied personal effects. 

Dangerous / Hazardous Goods

Examples include

Online Self-Service

Service Centre

Flammable liquids

Flammable liquids

 

Flammable gases

Flammable gases

 

Aerosol

Aerosol 

Dangerous and hazardous goods cannot be sent through the Online Self-Service.

No - PACK & SEND does not carry, nor perform other services regarding, goods which are in our sole opinion are dangerous or hazardous goods. PACK & SEND may at its discretion accept some dangerous goods for carriage (such as Lithium Batteries with some restrictions applicable). 

Firearms / Ammunition / Weapons

Examples include

Online Self-Service

Service Centre

Firearms

Firearms

Firearms (incl parts), ammunition, replica weapons, knives, swords and other weapons

No – PACK & SEND does not carry Firearms (incl parts), ammunition, replica weapons, knives, swords and other weapons

Firearms / Ammunition / Weapons

Examples include

Online Self-Service

Service Centre

Meat

Meat

 

Fruit & Vegetables

Fruit & Vegetables

Frozen or chilled meat, seafood or foodstuffs cannot be sent through the Online Self-Service.

✔️

Yes - PACK & SEND Service Centres can arrange pickups from retailer ‘Click & Collect,’ Grays Online, auctions houses, airports or places requiring a pickup letter of authority.

Furniture & Whitegoods

Examples include

Online Self-Service

Service Centre

Whitegoods 
Whitegoods

 

Lounges

Lounges 

 

Furniture

Furniture 

 

Beds

Beds

Fridges, Microwaves, freezers, oven cooking plates, water heaters, air conditioners, clothes dryers, dining tables, lounges, chairs & any other whitegoods or furniture* cannot be sent through the Online Self-Service.

*’Furniture’ includes fully assembled furniture or unboxed/unpacked furniture & bedding

✔️

Yes - PACK & SEND Service Centres can send fridges, microwaves, freezers, oven cooking plates, water heaters, air conditioners, clothes dryers, dining tables, lounges, chairs & any other whitegoods or furniture.

Glass Items

Examples include

Online Self-Service

Service Centre

Wine glasses
Wine glasses 

 

Crystal Items

Crystal Items 

Glass items cannot be sent through the Online Self-Service

✔️

Yes - PACK & SEND Service Centres can send glass items.

Inks / Toner Cartridges

Examples include

Online Self-Service

Service Centre

Inks/Toner

Inks/Toner

Inks and toner cartridges cannot be sent through the Online Self-Service.

✔️

Yes - PACK & SEND Service Centres can send Inks and toner cartridges. 

Jewellery / Gold / Cash & other Valuable Items

Examples include

Online Self-Service

Service Centre

Diamond Rings

Diamond Rings

 

Other Jewellery

Other Jewellery

Jewellery, gold or silver articles, precious stones, cash, coins, bullion, bonds, banknotes, deeds, bills of exchange, credit cards, gift cards and other documents representing money cannot be sent through the Online Self-Service.

✔️

Yes - PACK & SEND Service Centres can send jewellery, gold or silver articles and selected valuable items.

Lithium Ion or & Lithium Metal Batteries (or goods containing these batteries)

Examples include

Online Self-Service

Service Centre

Mobile Phones
Mobile Phones

 

Batteries

Batteries

 

Other devices

Other devices

Lithium Ion or Metal batteries (or goods containing these batteries) cannot be sent through the Online Self-Service.

✔️

Yes - PACK & SEND Service Centres can, in most cases Lithium Ion or metal batteries (or goods containing these batteries). 

Livestock / Animals / Plants / Trees

Examples include

Online Self-Service

Service Centre

Livestock

Livestock

 

Flowers/Plants

Flowers/Plants

 

Household Pets

Household Pets 

Livestock, animals, bloodstock, plants, trees, seeds & flowers cannot be sent through the Online Self-Service.

✔️

Yes - PACK & SEND Service Centres can arrange to send livestock, animals, bloodstock, plants, trees, seeds & flowers.

Marble, Tiles & Other Stone

Examples include

Online Self-Service

Service Centre

marbles-tiles-1

marbles-tiles-2

marbles-tiles-3

marbles-tiles-4

marbles-tiles-5

Marble, quartz, caesar stone, other stone or imitation stone & tiles products cannot be sent through the Online Self-Service.

✔️

Yes - PACK & SEND Service Centres can send marble, quartz, caesar stone, other stone or imitation stone & tiles products.

Monitors / Computers / Printers / Televisions

Examples include

Online Self-Service

Service Centre

TVs / Flat Screens

 TVs / Flat Screens 

 

Laptops

Laptops

 

Printers

Printers 

Monitors, computers, printers and televisions cannot be sent through the Online Self-Service.

✔️

Yes - PACK & SEND Service Centres can send Monitors, computers, printers and televisions.

Motor Bikes / Scooters

Examples include

Online Self-Service

Service Centre

Motor Bikes 

Motor Bikes

 

Scooter

Scooter

Motor bikes, scooters and other motorised vehicles cannot be sent through the Online Self-Service.

✔️

Yes - PACK & SEND Service Centres can send motor bikes, scooters and other motorised vehicles.

Palletised Goods

Examples include

Online Self-Service

Service Centre

 

Palletised

Palletised

Palletised or items needing pallet jacks / forklifts cannot be sent through the Online Self-Service.

✔️

Yes - PACK & SEND Service Centres can send palletised or items needing pallet jacks / forklifts.

Passports

Examples include

Online Self-Service

Service Centre

passport image

Passports

You cannot send passports through the Online Self-Service.

✔️

Yes - PACK & SEND Service Centres can arrange to send passports. 

PO Boxes & Locked Bags

Examples include

Online Self-Service

Service Centre

PO Box/Locked Bags

PO Box/Locked Bags

You cannot send goods to PO Boxes & locked bags through the Online Self-Service.

✔️

Yes - PACK & SEND Service Centres can send to PO boxes & Locked bags. 

Perfume

Examples include

Online Self-Service

Service Centre

Perfume

Perfume

 

Perfume cannot be sent through the Online Self-Service.

✔️

Yes - PACK & SEND Service Centres can send perfume through our road and rail networks.

Scientific Equipment

Examples include

Online Self-Service

Service Centre

Scientific Equipment

Scientific Equipment

Scientific equipment cannot be sent through the Online Self-Service.

✔️

Yes - PACK & SEND Service Centres can send Scientific equipment.

Wine / Spirits / Liquids

Examples include

Online Self-Service

Service Centre

Wine Bottles

Wine Bottles

Liquids

Liquids

Wine, spirits and other liquids cannot be sent through the Online Self-Service.

✔️

Yes - PACK & SEND Service Centres can send wine, spirits and other liquids, excluding hazardous and dangerous goods. 

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Online Self-Service