Australia's Best Rated Courier Service

This is not about Pack and Send as once the package is picked up by the freight company, it is out of their hands, but if they insist on using UPS as a default on their on line booking system without offering an option, be warned Pack and Send, you will lose customers. This following review has been posted on UPS's facebook page, and google reviews. Here is the story of two packages. Both sent from Perth Western Australia to Singapore, same day, same freight agent. One went via DHL, the other via UPS. DHL's package was delivered three days later, UPS's on the other hand still had not been picked up by then. It then spent five days sitting in the Singapore warehouse being scanned twice a day, with nothing more than some cryptic note that an import licence was required (never has been before), and with no attempt to contact us or the recipient. After two phone calls, the call centre in the Phillipines gave us some convoluted round about story about Singapore Customs needing to inspect the package for dutiable items (again, never having to be needed before). Eventually, the package was cleared the next day, and delivered that evening. This is by far not the first drama we've had with UPS, but it will be the last as we will never ever again intentionally use this totally unprofessional and completely disorganised clown show.

Pretty impressed with the service at Joondalup, I needed to send my son personal documents to Holland, all completed within minutes, they sent on Monday from Perth and arrived in Holland Friday, can’t thank them enough and would certainly recommend!!

underwhelmed to find them closed on Saturday afternoon - how does banking hours make it easier to collect deliveries?

Highly recommend! Arranged for parcel collection (online) 10pm Monday evening, parcel collected from my work (Spring Hill) 8.35am Tuesday by a very helpful guy (Dave @ DHL) who helped with the address labelling. Packaged delivered in London UK Friday afternoon. Very happy customer, will definitely be using again.

Shop close before 12pm on Saturday and didn't pick up call all morning or call back.

Very happy with Pack and Send Bankstown, items packed and delivered quickly interstate.

Package left at pack n send shop and not picked up by courier for 3 weeksUnable to trackTerrible serviceTook 4 weeks to send item from bondi to south AustraliaNo communication

Very professional service and high recommended 🙏 wish i can you can give you10 ⭐️. Also friendly staff.

I have problems with sending the medical equipment with Battery to relatives in Singapore. Toni advise that I need SDS (safety data sheet) for battery. But DHL wanted SDS for medical equipment too. Received a lot of assistance from Toni and finally parcel landed safely in Singapore.