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Best Rated Courier Service in Australia

We know we can say all we like about our services, but the people whose opinions we value the most – and learn from – are our customers.

That’s why we take advantage of listening to all customer feedback across the web and sharing this on our website. Browse our up-to-date honest and unbiased customer feedback below, to understand why independent review sites such as ProductReview.com.au and Trustpilot rate PACK & SEND the best courier service in Australia.

What they're saying about our services

4.6
16695 reviews
Trish Smith
today
I recently moved from Canberra to Austin, TX and needed to send 5 boxes of personal items. I'd used Pack & Send Canberra City several times before for small packages within Australia and overseas but this was a more substantial job. I was very happy with the price and also the advice Ilch and his team gave me when it came to packing the boxes, sealing them up and also filling in the various Customs forms. The packages arrived within a few days which was really impressive. I would definitely use Pack and Send again, and will if I need to bring anything else across from Australia. Thanks Ilch, five stars!
Google
Ian Bishop
yesterday
The on-line booking process was easy and efficient. Self printing the labels worked well. The time from pickup to delivery was fine. The only small down side was that pickup did not happen on the booked day. As the pickup was from someone's office this caused a little disruption. However we were kept reasonably informed.
TrustPilot
J Farlow
yesterday
I lodged my parcel online Wednesday afternoon for pickup at home. Waited all day but no pickup Thursday. Needed to leave at front door Friday as I needed to work but got home 8pm & no pickup. I drove 1 hour to Toowoomba Saturday & agent was very helpful but said that online was different to agent collections. At this stage the parcel was on its way 🎉 On Monday I received a call from TNT to ask if parcel was ready & I was not happy. Why in this technological age was the pickup day of Thursday not booked instantly after booking online. I would not recommend this form of sending parcels.
TrustPilot
Jennifer
yesterday
Will certainly Pack & Send again
TrustPilot
Wayne Connell
yesterday
Amazing supper easy and a great quick service
TrustPilot
Nahte
yesterday
Google
Michael Clifton
yesterday
A first class service - I couldn’t be more satisfied!
TrustPilot
Ludmila Maddalena
2 days ago
Google
User 1
2 days ago
Excellent customer service every time.
Google
Aleesha Edmonds
2 days ago
Fantastic People!!!
Google
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