PACK & SEND Wins ProductReview Courier Award for 5th Year

PACK & SEND, Australia’s best rated courier and logistics brand, has once again been awarded the award for Courier Service for 2024. The award winners for 2024 were announced in January 2024. This is the 5th win in the past six years, having previously won in 2019, 2021, 2022 & 2023.

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Since 1993, PACK & SEND has been leading Australia, and the world, in delivering innovative ways to save customers time, trouble and money when sending parcels. Now more than ever, customers are seeking out brands that they can rely on for efficient on-time delivery, reasonable prices and caring customer service. is Australia's most comprehensive consumer opinion site. Their platform enables consumers to rate, review, research and compare services, products and brands. The annual awards highlight products and services that have been well rated by the ProductReview community.

According to ProductReview, the judging process involved performing qualitative analyses and metric comparisons to gauge a sentiment score in determining the winner. In 2023, PACK & SEND received over 1000 new customer reviews on the platform, while earning an average rating of 4.5 out of 5.

To put this 4.5/5 average rating in context, look no further than the Courier category page on You will see that many of the biggest and best known brands in the Courier industry have an average rating of less than 2 out of 5.

More than 30,000 customers have shared their opinion by rating us on trusted independent review platforms such as Google, ProductReview, TrustPilot and Facebook.

“It is extremely gratifying to win this award thanks to our thousands of wonderful, loyal customers. We appreciate the recognition from the ProductReview judges in awarding PACK & SEND as winner in the courier category for a 5th time” said Nicholas Woodward, PACK & SEND Country Manager. “The award ultimately belongs to our Franchise Partners and Customer Service Team, who exemplify our ‘No Limits’ customer service philosophy – always going the extra mile for our customers” said Woodward.

How does PACK & SEND earn so many rave reviews?

PACK & SEND has long understood that their success relies on the ongoing support of their customers, and that customers always have a choice. Therefore, a key to their success has been to focus on providing superior customer service with a 'No Limits' approach. They offer the most comprehensive range of courier, parcel and freight sending options in Australia. Nothing is too big, too small or too hard.  From eCommerce retailers needing to send thousands of parcels a week, to small businesses, to occasional customers who just need to send something once, or once in a while, PACK & SEND has the perfect service to suit just about anyone’s needs.

If you'd like to read more of our reviews, you can browse every single review we've ever received.  We don't delete or filter them, so feel free to read them all here make up your own mind.

If you’d like to experience the PACK & SEND difference for yourself, give us a call on 1300 668 000 or:

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Packed & Less Than 30kg

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Larger Goods

Freight & Items Over 30kg

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Unpacked Goods

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Excess Baggage

Luggage or Personal Effects

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Regular Sender

Parcels and Freight

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eCommerce Fulfillment

Store, Pick, Pack, Send

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Send a Parcel.
Anything. Anywhere.

Express Delivery Options

Items large and small

Locations Australia-wide

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or phone 1300 668 000

“PACK & SEND is built on good people that are doing extraordinary things to service their clients”

Evan Foster - Signarama


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Australia's Award Winning Courier Service

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