At a Glance
- Managed courier services across Australia for businesses, government agencies, and individuals – from small parcels to complex freight.
- International shipping to over 200 countries with documentation guidance and milestone tracking throughout.
- Service options include same day (bespoke, premium), priority next-business-day, express, and standard delivery across local, interstate, and international routes.
- Professional packing available for fragile, valuable, or unpacked items, including custom foam packaging and protective crates.
- Pre-packed parcels under 20 kg and up to $1,000 in value can receive an instant online quote; larger or specialist shipments are coordinated via a service centre.
When you need reliable courier solutions that deliver results, PACK & SEND provides logistics the way it should be done. We pack with precision, send with confidence, and handle everything in between. Our managed approach serves businesses, government agencies, and individuals across Australia with tailored solutions and dependable support. Unlike mass courier networks, we coordinate each shipment with expert care, ensuring your parcels receive the attention they deserve.
For straightforward, pre-packed shipments under 20kg and up to $1,000 in value, our online postage calculator provides instant quotes and streamlined service. For time-sensitive, large, awkward, or specialised freight, we recommend booking through one of our service centres where our team can provide personalised coordination.
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Why Choose a Managed Courier Partner, Not a Mass Courier
Our specialist approach sets us apart from high-volume courier networks. We provide bespoke coordination for urgent, high-value, or complex deliveries that require planning, secure handling, and time precision. Rather than treating your shipment as just another package in the system, we offer reliable, tailored service with expert solutions designed around your specific needs. This managed approach ensures better outcomes for critical deliveries that simply can't afford to go wrong.
Courier Options That Fit Your Deadline
We understand that timing matters. Our range of courier services provides speed-led choices to match your deadline requirements, from same day courier services to standard shipping options. Please note that all shipping timelines serve as guides only, as factors outside our control can occasionally affect delivery schedules.
Same Day Courier (Bespoke, Premium)
Our same day courier service represents the pinnacle of urgent delivery solutions. This premium, case-by-case service handles critical shipments that require immediate attention and cannot wait for standard delivery schedules. Each same day delivery is individually arranged based on your specific requirements.
Same day bookings are available exclusively through phone, email, or by visiting one of our service centres. This service cannot be booked through our online self-service platform, as each job requires personalised coordination to determine the fastest and most reliable option available that day.
Many of our same day deliveries utilise our own vehicle and driver, particularly for intra-city and inter-city routes. This controlled delivery model ensures direct communication and proactive updates throughout your shipment's journey, setting us apart from mass courier companies.
Priority and Next-Business-Day Delivery
Our express courier service delivers to capital cities, metropolitan areas, and major regional locations by 5:00 PM on the next business day, where service is available. These timeframes represent typical expectations and can vary based on specific destinations and external factors.
Express and Standard Courier Timeframes
Our courier services offer flexible timing options to suit different urgency levels:
Send Parcels, Satchels, and Larger Freight
Whether you're sending a small parcel or managing complex freight requirements, we have solutions designed to handle items of all sizes and complexity levels with appropriate care and coordination.
Parcels and Courier Satchels (Sub-20kg, Ready to Send)
For pre-packed items under 20kg and up to $1,000 in value, our online quote and booking system provides instant estimates and streamlined service. Simply enter your shipment details to receive a courier quote and book your delivery. We offer both drop-off and pickup options, with packaging support available if you need assistance preparing your items for transit.
Bulky, Palletised and Awkward Freight
Items over 20kg or oversized shipments require coordinated handling through our road freight and intermodal solutions. Our team can assess your specific requirements, recommend appropriate packaging solutions, and schedule the most suitable transport method for pallet transport. We recommend contacting a PACK & SEND service centre for personalised consultation on larger freight requirements.
Fragile, Valuable or Unpacked Items
Sensitive shipments receive specialist attention through our professional packing services, including custom foam packaging and protective crates. Our expertise extends to IT equipment, art, antiques, and other valuable items that require careful handling. We encourage in-store consultation to ensure your fragile items receive optimal protection during transit.
Where You're Sending: Local, Interstate, International
Our comprehensive network supports deliveries across Australia and to over 200 countries worldwide, with service options tailored to different geographical requirements and delivery expectations.
Local and Point-to-Point Couriers
Our local delivery solutions provide rapid pickup-to-delivery service within your city or region. With options ranging from VIP priority to off-peak scheduling, we can accommodate various timing and budget requirements. We have dedicated pages for clients looking for a Melbourne courier or a Sydney courier. Delivery timeframes typically range from 1.5 to 2.5 hours, though actual times depend on distance and current demand.
Interstate Courier Services
Our interstate courier options balance urgency with cost. Standard delivery typically takes 5-10 business days, expedited service reduces this to 2-5 business days, while express or overnight delivery can achieve 1-2 business day transit times. These timeframes are guides and may vary.
Popular interstate lanes we handle include:
International Courier Services
Our international shipping service reaches over 200 countries with comprehensive tracking, signature on delivery, and documentation support. We provide guidance through the customs documentation process to help reduce the risk of issues during international transit. Most international shipments are sent DDU (Delivered Duty Unpaid), with DDP (Delivered Duty Paid) suitable only when customs classification is precisely known.
Popular international destinations include:
- Shipping to NZ
- Shipping to US
- Shipping to UK
- Shipping to Singapore
- Shipping to Hong Kong
- Shipping to Japan
- Shipping to Canada
- Shipping to Germany
- Shipping to India
- Shipping to China
Tracking and Peace of Mind
Transparency and communication form essential elements of our service approach, providing you with confidence and control throughout your shipment's journey.
Tracking Updates You Can Count On
Stay informed with detailed parcel tracking from pickup to delivery. Our carrier scan-based tracking system provides up-to-date information at every major milestone, accessible online anytime using your tracking number. You'll receive progress updates as your shipment moves through our network, giving you visibility without the need for constant follow-up calls.
Care for Critical Shipments
For deliveries managed using our own vehicles, we maintain close coordination with the driver, ensuring you're kept informed throughout the journey. This hands-on approach, combined with expert packing and secure handling, provides the reliability that critical shipments demand. Our personal service model ensures direct communication when you need it most.
How to Book a PACK & SEND Courier Service
Getting started with PACK & SEND is straightforward, with booking methods designed to match the complexity and urgency of your shipment requirements.
Book Online for Packed Items Under 20kg
Our online booking system makes it simple and efficient to send a parcel:
- Get an instant quote using our online calculator
- Choose your preferred service level and delivery options
- Provide pickup and delivery address details
- Complete payment and receive your booking confirmation
- Arrange pickup or drop off your parcel at a nearby service centre
Contact a Service Centre for Larger, Fragile or Time-Critical Jobs
For shipments requiring specialist coordination, our service centres provide personalised consultation and planning. When contacting us, please have ready: item descriptions, dimensions and weight, required delivery timeframes, pickup and delivery locations, and any special handling requirements. You can reach us by phone, email, or visit us in person to discuss the fastest and most reliable option for your specific needs.
What Clients Ask About Courier Services
What are typical delivery timeframes?
Priority express service delivers to capital cities and metropolitan areas by 5:00 PM next business day. Interstate services range from 1-2 business days for express delivery to 5-10 business days for standard service. International express typically takes 1-3 business days depending on destination. All timeframes are indicative and may vary based on external factors.
Are there size or weight limitations for parcels?
Our online booking system supports pre-packed parcels under 20kg and up to $1,000 in value. Larger items are handled through our service centres with customised solutions based on specific requirements. Size and weight limits can vary by service type and destination, so we recommend contacting our team for guidance on specific shipments.
How do I track my parcel?
Simply enter your tracking number on our website to access up-to-date tracking information. Our carrier scan-based system provides milestone updates as your parcel progresses through the delivery network, giving you visibility from pickup through to final delivery.
What about restricted items and customs?
We handle hazardous goods according to strict safety protocols and can advise on shipping restrictions. For international shipments, we guide you through the documentation process to help reduce the risk of issues during transit. We typically send DDU (Delivered Duty Unpaid), with DDP suitable only when customs classification is precisely known.
Industry Use Cases and Specialist Support
eCommerce, Healthcare, IT and Sensitive Technology
Our tailored packing solutions, milestone tracking updates, and coordinated delivery support help businesses meet operational requirements and service level agreements. Whether you're fulfilling online orders, delivering medical supplies, or transporting sensitive technology, our managed approach ensures reliable outcomes that support your business objectives.
Start Your Shipment
Get an Instant Online Quote
For pre-packed items under 20kg and up to $1,000 in value, our online quote system provides immediate pricing with no registration required. Simply enter your shipment details to begin the booking process.
Speak with a Local Service Centre
For same day delivery, oversized items, fragile goods, or complex delivery requirements, contact your nearest service centre. Our team will work with you to plan the fastest, most reliable option available for your specific needs.
What they're saying about our services
Reliable, cost-effective, efficient freight. Our local franchisee is fantastic!
Alex Lyons - Ankalia Textiles