Send a Letter by Courier with PACK & SEND

When standard post isn't sufficient for your important documents, professional letter courier services provide the security, speed, and peace of mind your valuable correspondence deserves. Whether you're sending contracts, legal documents, visa applications, or time-sensitive business correspondence, proper handling ensures your letters arrive safely and on schedule.

We pack with precision. We send with confidence. And we handle everything in between.

Our managed approach to letter courier services means every document receives individual attention, from protective packaging through to delivery confirmation. Unlike standard postal services, our specialist handling provides up-to-date tracking, flexible delivery options, and the assurance that comes with professional logistics management.

How Our Letter Courier Service Works

Our streamlined process ensures your letters receive appropriate protection and handling, whether you're sending locally or internationally.

Step 1: Prepare Your Letter

Place your documents in a rigid envelope or document mailer to prevent bending during transit. Remove any metal staples or clips that could damage contents, and photograph the prepared envelope for your records. Note any specific time constraints or delivery requirements that may influence the service level needed.

Step 2: Package for Protection

For standard letters, protective sleeves and board backers provide adequate protection during transport. Time-sensitive or irreplaceable documents benefit from tamper-evident satchels and professional packing services available through our Service Centres. This ensures maximum security and provides clear evidence of any interference during transit.

Step 3: Book and Send

Pre-packed letters under 30kg can utilise our online self-service platform for convenient booking. Time-sensitive documents or sensitive contents should be coordinated through your nearest PACK & SEND service centre for a managed solution tailored to your specific requirements. You'll receive up-to-date tracking with milestone updates throughout your letter's journey.

How Much Does It Cost to Send a Letter by Courier?

Letter courier costs vary based on several factors, with no single price fitting all requirements. Key considerations that influence your total cost include:

• Size and weight of your document mailer or satchel
• Destination requirements: local, interstate courier, or international delivery
• Speed requirements: standard, expedited, or express/same-day service
• Packaging level: basic protection versus tamper-evident or professional packing
• Access constraints at pickup or delivery locations
• Optional warranty cover for high-value or irreplaceable documents

For an accurate courier quote tailored to your specific requirements, contact your local Service Centre. Our team will assess your documents, discuss your timeline, and provide a transparent estimate. Instant online quotes are available for pre-packed letters under 30kg.

How Long Does It Take to Courier a Letter?

Delivery timeframes are provided as guidance only, as external factors may affect actual delivery schedules.

Domestic (Australia)

• Standard delivery: 5-10 business days
• Expedited delivery: 2-5 business days
• Express or overnight delivery: 1-2 business days or overnight

International

• Express air freight: 3-7 business days
• Standard air freight: 5-10 business days
• Sea freight: 6-10 weeks (rarely used for letters but available for specific requirements)

These timeframes serve as estimates only, as factors outside PACK & SEND's control may influence actual delivery times.

Send a Letter Internationally (Customs & Documentation)

Most international shipping for letters is sent DDU (Delivered Duty Unpaid), meaning duties and taxes are typically payable by the recipient upon delivery. We provide guidance throughout the documentation process to help reduce the risk of delays in international transit. DDP (Delivered Duty Paid) can also be arranged if you'd prefer to cover these costs upfront. Please note that final customs decisions remain with the relevant foreign authorities.

Restrictions and requirements vary significantly by destination country. Our Service Centre team provides expert guidance on documentation requirements and prohibited items, ensuring your international correspondence meets destination country regulations whilst minimising potential delays. For time-sensitive international documents, air freight is recommended, while sea freight remains available for specific requirements where timing is flexible.

Same-Day and Urgent Letter Delivery

Same-day delivery represents a premium, bespoke service designed for critical documents requiring immediate attention. We tailor each delivery around your deadline. If it's possible, we'll make it happen, and we'll keep you informed along the way.

Each urgent delivery is individually arranged based on specific requirements and destination, often utilising PACK & SEND's own vehicle and driver for metropolitan routes.

Same-day services cannot be booked online and require direct coordination with your nearest Service Centre. Our team maintains close communication throughout urgent deliveries, providing timely updates based on direct coordination rather than automated systems.

What You Can Send (Documents and Sensitive Contents)

We handle a comprehensive range of document types and sensitive correspondence:

• Contracts, legal documents, and visa applications
• Tender submissions and compliance documentation
• Certificates, diplomas, and official records
• Small media items (excluding lithium-powered devices)
• Archival papers and historical documents

Tracking and Delivery Updates

Stay informed throughout your letter's journey with our tracking system providing milestone updates at major transit points. Our scan-based tracking reflects the latest information from carrier partners, ensuring reliable progress updates.

How to Book Your Letter Courier

• Contact your local Service Centre for time-sensitive, high-value, or complex document shipments
• Arrange professional packing if needed, including tamper-evident satchels and rigid protection
• We coordinate pickup from your location and delivery to the destination
• Track progress online with milestone updates throughout your letter's journey

Online self-service booking is available for simple, pre-packed letters under 30kg.

Why Choose PACK & SEND for Letter Courier Services

• 135+ Service Centres across Australia providing local expertise
• Specialist packaging including tamper-evident and security options
• Flexible domestic and international transport options
• Up-to-date tracking with milestone delivery updates
• Expert end-to-end coordination from planning through to delivery
• Over 40,000 customer reviews on independent platforms
• Professional handling of sensitive and time-critical correspondence

FAQs

Can I get a quote before sending?

Absolutely. You can get an instant online postage calculator quote for pre-packed letters under 30kg. For anything requiring specialist handling, time-sensitive delivery, or professional packing, you'll need a personalised quote from your local Service Centre.

Do I need special packaging for legal or sensitive documents?

We recommend rigid mailers and tamper-evident satchels for important documents. Our Service Centre team provides professional packing services for high-value or irreplaceable correspondence, ensuring maximum protection and security during transit.

Can you ship letters internationally?

Yes, we provide comprehensive international letter shipping with protective packaging and customs documentation guidance. Most shipments travel DDU, and we help navigate documentation requirements to reduce the risk of customs delays. If you'd prefer to pay duties and taxes upfront (DDP), we can arrange that too.

How do I track my letter?

You'll receive up-to-date tracking with progress updates at major milestones throughout your letter's journey. Our scan-based tracking system provides reliable information available online anytime.

Can I book same-day delivery online?

No, same-day delivery is a premium, bespoke service that must be arranged directly through your nearest Service Centre. Our team coordinates each urgent delivery individually based on specific requirements and destination.

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