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What makes PACK & SEND Better?

What makes PACK & SEND Better?PACK & SEND is Australia’s best courier and freight service provider as rated on independent online customer review platforms.
Our ratings come from over 19,000 authenticated customer reviews. We have analysed these reviews and have identified why our customers consider us better than any other logistics service provider.

BETTER PARCEL & FREIGHT SERVICES

PACK & SEND is Australia's best parcel courier and freight delivery reseller. We work with the world's top parcel and freight carriers and offer a single access point under our brand - allowing our customers to save time, trouble and money on all their logistics needs.

We have been providing pack and send services to businesses and consumers since 1993, including providing a whole range of value-add services such as packaging solutions.

Michael CxS
So friendly, so professional 
Easily the best freight service I have ever used.


BETTER PRICE

How can we offer our customers cheaper courier prices? Because of our huge international buying power. We send so much freight across Australia and around the World that we can negotiate bulk discounts from the best carriers, and we pass the savings on to you.

SH
Best Price and Service
Not only the cheapest price but also the best service. Highly recommended! 


BETTER CHOICE

What set PACK & SEND apart is that we give our customers the power of choice. Providing access to hundreds of options for freight, courier, shipping, postal and removalist services. There are no limits on the size, value or weight of items we pack and send. No matter what our customers' needs are in terms of budget, delivery time and reliability, we can provide a solution.
The team at your local service centre will listen to your needs and help you make the right choice. Customers also the choice to DIY online with our self-service booking option.

Rach
Simple and Easy Service
I wanted to send a letter that needed to be delivered fairly quickly. Not the same day but overnight. We didn't trust Australia Express post so I called Pack & Send Newcastle to assist. They provided me with a number of options and prices to assist with making a better choice. 


BETTER CUSTOMER SERVICE

Why is our service consistently better than you will find anywhere else? Because we are freight experts, we care, and we put our customers first. Our “No Limits” approach to customer service is in our DNA. We treat our customers like people, not numbers and unlike many other courier and freight companies, you can always phone us and get support from someone local.

Penesihala Niuloa
Amazing service!
The team are so friendly and helpful, no problem is too big and all they want to do is help! I sent my packages to them on Monday to be sent to New Zealand and the recipient received the boxes Wednesday morning. We couldn’t believe how fast the service was! Will definitely be using Pack and Send Northlakes again and will be passing on my recommendations!


BETTER PACKAGING

PACK & SEND are truly the BEST OPTION when it comes to custom packaging and crating those Fragile, Large, Awkward and Valuable (FLAV) items. We specialise in sourcing the right type of packaging for any items and building first-class custom crates or boxes and using all other resources available to protect your shipment. We have spent 27 years perfecting our craft – and it shows.

BETTER SOLUTIONS

What makes PACK & SEND solutions better? Our people, our technology and our carrier partners work in synergy to deliver tailored solutions that are greater than the sum of all parts. Our franchisees and team members live and breathe logistics. Our cutting edge technology and systems are world-class, and so are our carriers. Whether you are a start-up, starting their first eCommerce store or taking on the world with an established enterprise, our service centres will work closely with you to find a suitable solution for your business needs.

Vince Di Pietro
Solutions without a fuss
I had tried many websites and freight agencies prior to selecting Pack and Send. Many automated quotes for service were unhelpful and when contacted directly to speak about my unique item I was advised frequently on what was not able to carried rather than what I needed to be carried. Pack and Send offered solutions without a fuss, having worked out how to do the task they politely advised me of cost and made all arrangements with the forwarder. I’ll be using Pack and Send Bibra Lake again. Thanks


BETTER ECOMMERCE SHIPPING TECHNOLOGY

For ecommerce companies, our PACK & SEND Live shipping technology takes care of everything. No setup fees, no subscription fees, just pay shipping costs. With shipping rates built in, you have got choice of multiple carriers at your fingertips with the benefit of receiving one Pack & Send invoice not multiple invoices from different carriers.

Maddison D
This software does almost everything
This software does almost everything we need and connects well with our WooCommerce platform. The auto generation of the shipments direct from our online portal is very handy when our customers forget to select a shipping option and we have to generate a quote manually all the information is already there and quotes are ready to go. The system is very straight forward and easy to learn and use.


BETTER SUPPORT

Not only do we have better Shipping Technology – but we back that up with physical points-of-presence and complete packaging and freight solutions to manage the growing demand of customers, making it easier for you to focus on the important things in your business.

BETTER ECOMMERCE FULFILMENT

eCommerce business owners recognise that fulfillment is their competitive advantage and knowing when to shift from in-house to an outsourced fulfillment provider is critical to business success.

When you outsource your fulfillment to PACK & SEND, you have the advantage of handling more orders, delivering better customer service, saving costs, and creating more time.

So, whether it is a small operation or a large scale business, you can eliminate the effort and focus on other areas of your business. Unlike other ecommerce fulfilment providers, we are happy to take on customers in the early stages of growth.

PACK & SEND is better at fulfillment because of our flexibility, customised value-add solutions, speed of delivery and competitive courier delivery prices. Our tailored value add services can include for example, custom packaging with the clients branded boxes and the ability to add gift notes or other items to help enhance the customers brand delivery experience.

Get in Contact

Call us on 1300 668 000, send an online enquiry or find your nearest PACK & SEND Service Centre with our Store Locator.

Your free freight consultation

Let us tailor make a solution to suit your needs