

We know we can say all we like about our services, but the people whose opinions we value the most – and learn from – are our customers.
That’s why we take advantage of listening to all customer feedback across the web and sharing this on our website. Browse our up-to-date honest and unbiased customer feedback right here on this page, to understand why independent review sites such as ProductReview.com.au rate PACK & SEND the best courier service in Australia in 2023.
What they're saying about our services
4.6
from 39,697 reviews
Patricia Costantini
8 hours ago
Shout out to Mike for his patience, professionalism and outstanding service in helping me manage the arrival of my shipment and to Ryan for being so friendly, helpful and willing to go the extra mile when helping me with the delivery. Very much appreciated
fionn luke
8 hours ago
I had a very good experience with Pack & Send Noosa. They were absolute lifesavers in helping me get my suitcase from Australia to the UK. Chris was incredibly helpful in organising the pickup, and Pack & Send were the only company willing to collect my unattended suitcase and ship it internationally. They even took the time to go through the contents and remove anything that might have caused issues with customs, which was a huge help. I was told by several companies that someone had to be physically present all day for a pickup which wasn’t possible for me, so I’d almost given up hope. But thanks to Pack & Send, I’ve now been reunited with my suitcase, something I didn’t think would be possible!! If you’ve accidentally left luggage behind while travelling or returning home, I’d highly recommend Pack & Send as a solution. A couple of things to note: 1. The service is significantly more expensive than other baggage couriers, however it was worth it as they were the only ones who could actually do the job given my circumstances. 2. Communication after the pickup could have been better. It was difficult to get timely updates via email until Julieanne stepped in - once she was involved, things progressed much more quickly. Big thanks again to the team! So grateful for your help.
Tri
59 minutes ago
Efficient and competitive rates. Printing slips is great so no need to write on the parcels. Packed and booked at night, came and picked up next morning. Was delivered interstate within a couple days.
Trustpilot
thomo p
6 hours ago
We shipped three boxes from Sydney back to Scotland using PACK & SEND Randwick. Tim was great in helping arrange everything from the official paperwork for customs and the necessary lists of items we were shipping. Upon arrival in the UK there was significant delays due to UPS. I made contact with Tim and Jenny during this hold up and they were extremely responsive, contacting UPS directly and getting things moving I can't recommend them enough and would definitely use them again in the future.
Jess
59 minutes ago
ABSOLUTELY TERRIBLE - GO LITERALLY ANYWHERE ELSE! pack & send south Yarra have been beyond difficult to deal with - they have overcharged me horrendously and made my move to the uk incredibly stressful. It started with being misquoted between two staff members to the tune of $400. Unfortunately at this time I was leaving the country and did not have a chance to find a new shipper. The fee I paid was including the “full service” when it was difficult at every turn. Then I received the customs form that they had miscalculated leading to a £175 customs fee. I have reported them to consumer affairs but do your self a favour and avoid giving them your business.
Trustpilot
Jess
1 hour ago
ABSOLUTELY TERRIBLE - GO LITERALLY ANYWHERE ELSE! pack & send south Yarra have been beyond difficult to deal with - they have overcharged me horrendously and made my move to the uk incredibly stressful. It started with being misquoted between two staff members to the tune of $400. Unfortunately at this time I was leaving the country and did not have a chance to find a new shipper. The fee I paid was including the “full service” when it was difficult at every turn. Then I received the customs form that they had miscalculated leading to a £175 customs fee. I have reported them to consumer affairs but do your self a favour and avoid giving them your business.
Trustpilot
Jessica Mcdonagh
6 hours ago
ABSOLUTELY TERRIBLE - GO LITERALLY ANYWHERE ELSE! pack & send south Yarra have been beyond difficult to deal with - they have overcharged me horrendously and made my move to the uk incredibly stressful. It started with being misquoted between two staff members to the tune of $400. Unfortunately at this time I was leaving the country and did not have a chance to find a new shipper. The fee I paid was including the “full service” when it was difficult at every turn. Then I received the customs form that they had miscalculated leading to a £175 customs fee. I have reported them to consumer affairs but do your self a favour and avoid giving them your business.
Annette Adams
7 hours ago
The consignment which was sent to Armidale NSW was sent promptly which was very good. The parcel was collected from our house on Wednesday and following payment on Thursday was In Transit shortly afterwards.
Erika Saffi
7 hours ago
Pack and Send were fantastic. They were helpful, responsive and friendly, putting me at ease and giving me confidence they would look after my precious cargo. When it arrived at my destination my plastic boxes, suitcases, car fridge and canvas roll had all been repacked into cardboard boxes so all arrived safely. I would highly recommend P&S Darwin if you have a few things to ship south.
Merina Khatri
6 hours ago
I recently shipped my clothes through them and I’m really happy with the service! Everything arrived in perfect condition, well-packed, and on time. The process was smooth, and the staff especially zaman was very helpful and professional. Highly recommend for anyone looking for reliable cargo services. Thankyou