Best Rated Courier Service
Australia's Award Winning Courier Service
See for yourself why independent review sites like ProductReview.com.au and Trustpilot rate PACK & SEND the best courier service in Australia in 2023.
We know we can say all we like about our services, but the people whose opinions we value the most – and learn from – are our customers.
That’s why we take advantage of listening to all customer feedback across the web and sharing this on our website. Browse our up-to-date honest and unbiased customer feedback right here on this page, to understand why independent review sites such as ProductReview.com.au rate PACK & SEND the best courier service in Australia in 2025.
What they're saying about our services
4.6
from 42,851 reviews
Lachlan Thompson
2 hours ago
Once again Pack & Send have come to my rescue by providing secure and affordable freight from WA to Vic. Friendly and helpful advice plus genuinely finding the affordable solution. Pack & send always my first choice. Thank you Derrick.
Adity Bhargav
4 hours ago
The service was quick and everything was processed quickly but I was not aware they do not directly sent out the parcels. They do it through third parties companies like Courier Please who have a bad reputation. They charge you more as a broker. They charged me $345 while Courier Please was directly charging me just $163. They even do not provide any warranties. Feel really cheated. Instead I would advice book the transfer service through Trans direct which are more transparent about prices from different transport companies.
Juana Gatti
3 hours ago
Over 10 weeks and still no luggage! The whole experience has been extremely frustrating, and they've been completely unhelpful. Their service may work for domestic shipping, BUT DO NOT USE THEM FOR INTERNATIONAL SHIPPING. Unfortunately, Geordan hasn't been much help either, and P&S's customer service has been completely unresponsive.
Keith D'Souza
2 hours ago
Novin Pradhan
2 hours ago
The service was great. I highly recommend PACK & SEND. Everything was on spot as promised. Thanks for reaching my packages safe and sound.
Wendy Riemens
3 hours ago
All correspondence with Kai was quick, courteous and they answered all my requests and questions. The parcels arrived within days in very sturdy boxes, with fragile stickers attached. I would not hesitate to use them again and will recommend them to friends and colleagues.
gucci soin
19 hours ago
Really great service and prompt delivery
Gail ROBERTSON
1258 days ago
Sam & Merina Toh packed and sent 5 boxes of fragile table china from Melbourne to Brisbane for me. I am more than happy to say that it arrived in a couple of days in perfect condition. I have said it before and happily say again--they are a professional team, who work together to give the best service with a minimum of fuss. Combined with their professionalism they are great people to trust any of your packing and sending to. I have used their services many times and will continue to use them for any such assignment. Gail Robertson.
stephen cox
1 day ago
Never again will use this service 4 weeks to deliver a package to Queensland!!!!
Penny Moyes
1489 days ago
I had a parcel send from Perth to Canberra. I just rocked up with the items I wanted sent in bag. The process was seamless. Andrew was just so effecient. The box arrived on my porch in a week, everthing beautifully wrapped. Thanks again for a great service.