Best Rated Courier Service
Australia's Award Winning Courier Service
See for yourself why independent review sites like ProductReview.com.au and Trustpilot rate PACK & SEND the best courier service in Australia in 2023.
We know we can say all we like about our services, but the people whose opinions we value the most – and learn from – are our customers.
That’s why we take advantage of listening to all customer feedback across the web and sharing this on our website. Browse our up-to-date honest and unbiased customer feedback right here on this page, to understand why independent review sites such as ProductReview.com.au rate PACK & SEND the best courier service in Australia in 2025.
What they're saying about our services
4.6
from 42,170 reviews
Sigma
36 days ago
Absolutely fantastic service from Sanchit and John at PACK & SEND Gepps Cross. They were professional, responsive, and handled my shipment with great care from start to finish. Communication was excellent throughout the process, and everything arrived safely and on time. Highly recommend them for anyone needing reliable shipping, packaging, or freight services. Will definitely be using them again!
Neil Bond
4 hours ago
Just no fuss and pleasant to deal with. I could not recommend enough. I will definitely use again.
Bernadette Hook
2 hours ago
Will never use or recommend this courier service. Dropped off my parcel with printed supporting labels and documents, the parcel was checked and accepted by a staff member who clearly couldn't give a damn and was annoyed because I interrupted his computer game. A week later the tracking status still said "info received" and that the parcel still hadn't left the store. So I sent an email querying the status, after a few emails back and forth I get told the parcel won't be sent because it's got prohibited items (hand lotion and Ttree ointment).... took them over a week to decide they wouldn't courier it. The whole reason for paying for a courier service instead of normal mail was to get the parcel delivered faster. What an absolute waist of time I'm so annoyed.
Ankit Nandy
4 hours ago
Sanchit and John really helped and supported my luggage transfer request. Provided timely updates and followed up to ensure it was a smooth process for me. Excellent service, highly recommend
Robyn Willis
3 hours ago
Couldn't fault the service from Mike and Emma at 'Pack & Send' Fremantle. They door-to-door transported a valuable artwork to a gallery in Osborne Park for repair and returned the painting to me two days later. Excellent, friendly communication and very reasonably priced. Highly recommend and would happily use their services again.
Shayne Guy
3 hours ago
WOW!!! What A service: will 100% use these guys for future business. Thanks a buch team.
Allchrome Dentures Pty Ltd
4 hours ago
Fast and efficient service.
Sunny Oliver-Bennetts
3 hours ago
Great communication, excellent service, very timely - would highly recommend and use again! Thanks team!
Jo Baee
4 hours ago
Great pack & send, and I’ve been to many! Very informative, efficient and helpful. Thank you!
Emma Gardner
2 hours ago
Used this service to pick up some items from a warehouse in Sydney and deliver to an address in Melbourne. Sandeep was incredibly helpful with the few questions that I had. My delivery was picked up and taken care of and if I have to do this again I'll be using Pack&Send Wetherhill Park again.