We know we can say all we like about our services, but the people whose opinions we value the most – and learn from – are our customers.
That’s why we take advantage of listening to all customer feedback across the web and sharing this on our website. Browse our up-to-date honest and unbiased customer feedback right here on this page, to understand why independent review sites such as ProductReview.com.au rate PACK & SEND the best courier service in Australia in 2025.
What they're saying about our services
4.6
from 41,743 reviews
Lynn Hodgkinson
13 minutes ago
I found that Andrew Weeks and the entire team was absolutely fantastic with guiding me through the Whole process. I tried to fill in the shipping request online and this old dinosaur didn’t do a very good job and left lots of questions to work out. Andrew was so patient with me on the phone through the whole process. As a result the whole process from picking up 17 boxes, weighing, labeling and packed on a truck was delivered from the Sunshine Coast, Queensland to Illawarra NSW area in less than a week. I would strongly recommend the Pack & Send Maroochydore team to be considered if you need anything shipped. I also found out that if I need to move again in the future, Andrew has informed me that I can use the Maroochydore team remotely. I will definitely keep that in mind. Thanks again Maroochydore team 5 Stars++
Alison Beaumont
25 minutes ago
Staff went over the top to help which we really appreciated as we had only s small amount of time to organize our move. They were so kind, thank you. Packages arrived quickly and in perfect condition. Highly recommend
Ashley Coleman
15 hours ago
Always great service. Friendly and professional, their advice and service is always spot on. Thanks :-)
Stephen Asmus
18 hours ago
Easy as pie to book. Great comms. Courteous staff. Competitive price and speedy delivery.
Trustpilot
Andy Curnow
18 hours ago
Box to be delivered from Subiaco WA to Thornbury VIC to my daughter. Unit 7/nnn xxx Street. 1. Dropped the box, prepaid and labelled to Subiaco early on a Monday morning . Rep there said the box would be collected the next day am. Next day pm, I couldn’t get tracking data. Went back to the store and box was still sitting there on the floor. Collected on the next day, Wed. 2. First delivery attempt made to unit 9 or 10 (not unit 7). Maybe the unit number on the door would have raised a red flag for the driver? 3. Second delivery attempt made to unit 15 (not unit 7). Maybe the unit number 15 on the wall next to the door would have raised a red flag for the driver? 4. Escalated the non delivery. Box held for ransom for another delivery. Aramex acquiesced and agreed to another attempt after we received photos of previous incorrect attempts. 5. Third delivery attempt made to unit 15 again. Box handed to local news agency pick up point. So an expected delivery time of 5 to 7 days turned into almost 4 weeks. Unacceptable service from Pack and Send’s Melbourne delivery contractor, Aramex. I doubt I will use Pack and Send to send items to my daughter or grandchildren for future birthday and Christmas packages unless I can get some assurance that delivery will be made to the correct address.
Trustpilot
Yan F.
18 hours ago
fast and safe, highly recommended. Parcel was picked up on time, good service, save time.
Product Review
Deanne Bradshaw
1 day ago
Excellent service. Very impressed with the prompt pick up and advice on what type of transport to use that best suited the delivery. Thank you
Chris Thomas
1 day ago
I always have an excellent experience at Pack & Send! Harry is super helpful and very friendly… 5 Stars from me.
Charisma Parra
22 hours ago
"I would like to commend the team for their efficiency in processing our recent last-minute request. The shipment from Brisbane to Sydney was delivered on time and the communication throughout was excellent. A reliable partner for time-sensitive deliveries."
Melanie
1 day ago
Great fast service , $$ was a bit high but you pay for the service and piece of mind ..