We know we can say all we like about our services, but the people whose opinions we value the most – and learn from – are our customers.
That’s why we take advantage of listening to all customer feedback across the web and sharing this on our website. Browse our up-to-date honest and unbiased customer feedback right here on this page, to understand why independent review sites such as ProductReview.com.au rate PACK & SEND the best courier service in Australia in 2025.
What they're saying about our services
4.6
from 42,769 reviews
JP
18 hours ago
OUTSTANDING!! Vasu's customer service when above and beyond. I would give more stars if I could. I had a very fragile computer that needed to be shipped and I was very specific about how it had to be packaged to avoid damage. It was packed exactly as I requested and with additional protection. He provided me constant updates, photos and was very quick. The package was dropped off one morning and shipped the same day. Will use Vasu again. Highly recommended.
Catalina Cabello Zenteno
18 hours ago
A truly terrible experience with this company. I went in on a Saturday to get a quote for shipping a suitcase; a staff member looked at it, measured it, and gave me a price. Two weeks later, I returned to drop off the suitcase, only to be told that it couldn't be shipped due to its size, and the cost was double what I had originally been quoted. In the end, I had to pack my belongings loose in a box. I showed everything to the staff member on duty that day, and she confirmed that everything was fine. I returned the following day to double-check that everything was in order, and was told it was, yet a week later, I was informed that some of the items couldn't be shipped. Furthermore, when I dropped off the box, I pointed out to the staff member that the address she had written down was incorrect. She corrected it by hand in pencil on the paperwork, promising that it would be fixed later; however, they never did, and the package was sent to the wrong address. Honestly, it was the worst experience, I do not recommend them. If you have the option to use a different shipping company, do so!
berpo
18 hours ago
nice and smooth. Door to door service
Trustpilot
Margot Renton
23 hours ago
So helpful. Great service. Thanks!
Tony Stamboulie
23 hours ago
Kristy Chan
23 hours ago
Zaman was really helpful and careful in packing my parcel, would recommend this service to anyone who is sending something that requires more attention
Pathmashini Yegambaramu
23 hours ago
Irfan is a great staff member even worked after hours to get a urgent parcel sent through great mate
David Jimmieson
1 day ago
Very friendly, professional and helpful service.
Barbara Gabogrecan
22 hours ago
Pack & Send really live up to their name. The account is in the name of my dear wife who sadly passed away early last year. That is why I am writing this review. Brett was most helpful in getting me the quote very quickly, but sadly informed me that the couriers will no longer pick-up from George Town. The item I sent was a large painting, which was going to a client in San Remo, Victoria. The client rang me excitedly to tell me it has arrived yesterday, which was the estimated time Brett gave me for delivery. She said it was so well packed, that ablsolutely no damage had accurred during transit. There is no better recommendation than that of a happy client. Well done tean at Pack & Send, Hobart. Peter ( Another happy customer)
Emma Lunn
1494 days ago
great service - Very helpful and friendly staff. Always very helpful and efficient