Best Rated Courier Service
Australia's Award Winning Courier Service
See for yourself why independent review sites like ProductReview.com.au and Trustpilot rate PACK & SEND the best courier service in Australia in 2023.
We know we can say all we like about our services, but the people whose opinions we value the most – and learn from – are our customers.
That’s why we take advantage of listening to all customer feedback across the web and sharing this on our website. Browse our up-to-date honest and unbiased customer feedback right here on this page, to understand why independent review sites such as ProductReview.com.au rate PACK & SEND the best courier service in Australia in 2025.
What they're saying about our services
4.6
from 42,078 reviews
Sindy Makalea
3 hours ago
I live in Wiluna, located 950 kilometres northeast of Perth WA. Today my 21 and 7 kg luggage arrived in perfect condition, no damages and wrapped beautifully.THANK YOU🙏 PACK $ SEND you're amazing 🤩 and I'm over the moon right now. 🫡
Punya Arora
2 hours ago
Excellent service from start to finish. Clear communication, timely updates, and safe delivery of my belongings from Australia to India. Very happy with the experience.
adam liddiard
2 hours ago
Genuine fellow caring service provider and deserves some kudos, thank you
hong ching Leung
2 hours ago
Excellent service and communication! They helped retrieve my lost item from the Melbourne Airport lost and found and shipped it safely back to Hong Kong. Highly recommended!
Sandra Holden
2 hours ago
The man behind the counter was so unbelievably rude and nasty. I actually went outside to cry. He also failed to send me a tracking email when he said he would- i sat outside for 35 minutes waiting for it and had to go back in to get him to actually send it. Then he held up my parcels for 4 days. I heard him tell the driver not to take my packages, even though the driver asked if he could take them. Please see the picture attached to see the delay of 4 days.
Eduardo Silva
3 hours ago
Great service, very fast and safe delivery. Highly recommended! Cheers
Luke Cowie
3 hours ago
Great service, organised local pick-up and packaging of my items. Would highly recommend!
Sally Jackson
18 hours ago
Excellent service from start to end. Tina was wonderful and understood exactly what care was required for the item, a family heirloom, being shipped. It arrived safe and sound and I can't recommend her, her team and all those involved.
ney
1 day ago
Thank you for simplifying the process of sending my belongings from Sydney to Darwin.
Brook Hetherington
22 hours ago
I appreciate the team at mackay for helping us and going above and beyond. The dedication and commitment to proving high quality customer service is extraordinary. Thank you
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