Best Rated Courier Service
Australia's Award Winning Courier Service
See for yourself why independent review sites like ProductReview.com.au and Trustpilot rate PACK & SEND the best courier service in Australia in 2023.
We know we can say all we like about our services, but the people whose opinions we value the most – and learn from – are our customers.
That’s why we take advantage of listening to all customer feedback across the web and sharing this on our website. Browse our up-to-date honest and unbiased customer feedback right here on this page, to understand why independent review sites such as ProductReview.com.au rate PACK & SEND the best courier service in Australia in 2025.
What they're saying about our services
4.6
from 42,674 reviews
Ben Lamuer
4 hours ago
Got absolutely scammed, sent a kite and board from tweed to south australia, charged me more than 500$ and arrived broken. Startrack quoted me 180$ for the same delivery. Kite was already packed and board in board bag.
Forough Yavari
1 day ago
I had a wonderful experience with PACK & SEND Kew. The team took great care in professionally packing my artworks, making custom boxes and ensuring everything arrived safely and on time in Perth for my exhibition. They were incredibly caring, friendly and professional throughout the entire process. I truly appreciate their attention to detail and would highly recommend them to anyone looking to ship valuable or delicate artworks. Thank you so much for your excellent service! 🙏🏻🙏🏻🙏🏻
Raffaccino
1 day ago
These guys packed my speakers I had to take overseas. Came in late on a Thursday afternoon and they finished it the next day. Great customer service and I recommend them highly for anything you need packed.
Chris Meimaroglou
1 day ago
Happy with the service & updates. Highly recommend.
The Bellchambers
1 day ago
Feel free to reach out to me for feedback
Trustpilot
An Nguyen
1 day ago
Very disappointing experience with PACK & SEND Online Self Service. I booked and paid to send my personal belongings, only to have my booking cancelled because personal goods are apparently prohibited under their online service. This makes little sense to me. If these items cannot be shipped through the online service, why does the system allow customers to complete the booking and payment in the first place? What made the experience even worse was being charged a $5 cancellation fee for an issue caused by the limitations of their own service. After wasting time dealing with the cancellation and the inconvenience it caused, being charged an extra fee felt completely unreasonable and unfair.
Trustpilot
Jessica Shkjau
2 days ago
Very good and helpful made things easy highly recommend 👍
김유림
2 days ago
Amazing service! They were super quick to respond and handled everything so efficiently. I’m so grateful they helped get my precious wallet back to me so quickly, all the way from Hobart to Melbourne. Thank you so much for making the whole process stress-free. You really made my day! 🥹
Anthony Radford
2 days ago
They provided very competitive rates and very good service. I'm happy!
Neel
3 days ago
Ship directly with DHL!!!! BUT DONT COME HERE!!!!