Best Rated Courier Service
Australia's Award Winning Courier Service
See for yourself why independent review sites like ProductReview.com.au and Trustpilot rate PACK & SEND the best courier service in Australia in 2023.
We know we can say all we like about our services, but the people whose opinions we value the most – and learn from – are our customers.
That’s why we take advantage of listening to all customer feedback across the web and sharing this on our website. Browse our up-to-date honest and unbiased customer feedback right here on this page, to understand why independent review sites such as ProductReview.com.au rate PACK & SEND the best courier service in Australia in 2025.
What they're saying about our services
4.6
from 42,347 reviews
susan Beveridge
2 hours ago
In really good hands at Pack & Send Mornington, a bulky package that ended up weighing 18 kilos was quite difficult; (see attached photo) it was a large 800mm width double bowl stainless steel sink with an extended apron front, that had to go to Canberra; not only was the price, including insurance, incredibly reasonable, tracking was excellent, & the package was delivered earlier than anticipated. Feedback from the recipient says the parcel arrived in good time, the contents were in excellent condition - thanks to my creative & thorough packaging- but also to Pack & Send's excellent delivery service. Also many years ago I sent a large flat parcel containing painted panels for a commissioned mural - which had to be trucked across to Cottesloe in Western Australia; (the clients put me on a plane out of Tullamarine) the delivery of the panels was faultless, & the three story high mural was installed and finished off in situ. Pack & Send were amazing yet again with a difficult and delicate delivery. Highly recommend.
Tom Poljak
1 hour ago
Great service ! Plenty of options ! Highly recommend !
Saff Boulton
2 hours ago
Probably the worst business I have ever dealt with, the postage time frame blew out from 3 weeks to 3 months. The toolbox was not picked up or packed like it was quoted for. Then the tool box came damaged beyond repair. And they refused to pay the market rate or what I paid to insure the tool box for. And honestly there is much more I could put in this review I would 100% not recommend. This is the first bad review I have ever had to write.
Anshuman Singh
1 hour ago
I had a great experience with Pack & Send when I needed to send some belongings from Melbourne to Perth. They made the whole process incredibly easy and, most importantly, got everything organised and sent within a very short timeframe. The staff were extremely friendly, helpful, and professional. They took the time to understand my needs and provided the best advice and guidance based on my situation. I really appreciate their excellent customer service and efficiency. Highly recommended to anyone looking for a reliable, quick, and hassle-free way to send their belongings interstate or international.
David Lou
1 hour ago
Great experience here, the work was done quickly and efficiently. Himanshu is great in communication and was able to help me ship my packages to US smoothly. Definitely recommend.
drnody Hosny
1 hour ago
Stephen Black88
2 hours ago
Would highly recommend, Sneha was very professional and went above and beyond for me, packing was great no damage and arrived very quickly.
Dani
3 hours ago
Friendly customer service with no messing around. I received my parcel in less than 2 business days after I made payment. Superb!
Simone
3 hours ago
We use Caboolture Pack and Send through work, Vikas has always been fast and informative. Any items booked in are picked up very quick and customer is sent tracking from the start. Also very competitive pricing
Ben Wallis
2 hours ago