Best Rated Courier Service
Australia's Award Winning Courier Service
See for yourself why independent review sites like ProductReview.com.au and Trustpilot rate PACK & SEND the best courier service in Australia in 2023.
We know we can say all we like about our services, but the people whose opinions we value the most – and learn from – are our customers.
That’s why we take advantage of listening to all customer feedback across the web and sharing this on our website. Browse our up-to-date honest and unbiased customer feedback right here on this page, to understand why independent review sites such as ProductReview.com.au rate PACK & SEND the best courier service in Australia in 2025.
What they're saying about our services
4.6
from 42,657 reviews
Mickey Mason
3 hours ago
Thanks Harry! Always an exceptional service. Harry is extremely helpful and makes delivering work very easy. I will be returning
Kashif Naseem
11 hours ago
Hand an excellent experience dealing with Harry at PACK & SEND Altona. Harry acted very professionally, went out of his way to accommodate our requests and the price he charged was very competitive. We were personally updated at every step of the process. Will definitely use PACK & SEND Altona for our next project.
Khavaya Valenz
12 hours ago
$125 to ship 2 items domestically?? 😂 avoid this place, you’re better off going to AusPost
val
6 hours ago
$125 JUST TO SHIP 2 PIECES OF CLOTHING?? Forced to ship it out a couple of hours before I had to catch a flight. This was my first time ever shipping something so I didn't know any better but how could ya'll scam me like that. Service was alright and the packages were sent but the value-for-money was just horrendous. This is a straight up scam and everybody should avoid it. Just go to AUSPOST. DON'T GO HERE.
Trustpilot
Chris Kinsella
12 hours ago
Probably a good place for what it's for. But I didn't need it. The staff were very helpful to show us were else to go.
Damon Edwards
11 hours ago
Clear communication, prompt delivery. Recommend
Grace Hannah
10 hours ago
If I could give zero stars, I would. Extremely disappointing experience. An issue on Pack & Sends end resulted in us being left with a $1,500 storage bill. Despite this being a cost we incurred as a result of the mistake, it took six months of back-and-forth before we finally received our money back. The entire process was unnecessarily stressful and frustrating. We are relieved to finally have our money returned, but the way the situation was handled was extremely disappointing. I would strongly recommend getting everything in writing and making sure you understand exactly who is responsible for any additional costs before proceeding.
Jane Hopkins
11 hours ago
Very easy and was able to deal with my non opening gate and absence very well. Well packed
Dene Campbell
1 day ago
Highly recommend this service, Vikas was awesome. I wanted to return goods to China, but after discussing with him, I changed my mind. Vikas was upfront and very honest. Would definitely access again.
Jarrod Blewitt
1 day ago
They were fantastic and quick with coordinating a shipment overseas. Highly recommend their services.