Best Rated Courier Service
Australia's Award Winning Courier Service
See for yourself why independent review sites like ProductReview.com.au and Trustpilot rate PACK & SEND the best courier service in Australia in 2023.
We know we can say all we like about our services, but the people whose opinions we value the most – and learn from – are our customers.
That’s why we take advantage of listening to all customer feedback across the web and sharing this on our website. Browse our up-to-date honest and unbiased customer feedback right here on this page, to understand why independent review sites such as ProductReview.com.au rate PACK & SEND the best courier service in Australia in 2025.
What they're saying about our services
4.6
from 42,421 reviews
Bruno mario Pignone
4 hours ago
Greg Hooper
5 hours ago
Staff were fantastic and were very eager to assist.
Kai Kai
4 hours ago
Jenna Catchpole
20 hours ago
Amazing service from Mark at Pack & Send Morningside! As a ceramic artist, I recently had two pieces selected as finalists in an award in Townsville, and suddenly needed to get four heavy, fragile pots (around 15kg) safely there on a very tight timeframe. It felt pretty overwhelming! From my very first call, Mark was incredibly kind, helpful and genuinely wanted to find the best solution for me. He talked me through different options and even helped me work out ways to reduce the cost and liability. When I mentioned that the Townsville office was offering artists a discount, he was completely supportive and encouraged me to see what worked best for me (as they are all separate businesses) — no pressure at all. Their pricing was less, so I initially opted to go with them. On the morning I needed to drop the boxes off, I couldn't get through to Townsville and started to panic. I headed to Morningside, where Mark greeted me and sorted everything out! He made the whole process so easy. I even realised I'd forgotten to attach photos of the artworks to the shipment, and Mark simply said, “Don't worry, email them to me and I'll print them.” Done! Nothing was too hard for Mark. He was calm, practical and genuinely wanted to make the process seamless. Thank you SO much, Mark, for going above and beyond. You made a very stressful situation so much easier, and I couldn't recommend you highly enough! And bonus points for Harley, the adorable office puppy who is always ready for a hello and some pats!
Jennifer Smith
22 hours ago
Great, friendly, and prompt service. Would definitely recommend and use again! Thanks!
e t e r n a l i c o n s Kerrie-lee Workman
1 day ago
Fantastic service with plenty of information along the way. I requested an interstate item be collected, packed and sent to me and all was done without mishap. Shiv was particularly helpful in answering my many questions promptly. Item was well packaged and received with signature on designated date of delivery.
Nat White
1 day ago
Unhelpful for an Amazon return, don’t bother
christian prinno
1 day ago
Great service and very helpful. Prices weren’t huge and were very reasonable. Package arrived in 2 days which is quicker than most post services
William Coventry
1 day ago
Their customer service and efficiencies were exemplary
Stylish Stay By the Lake
1 day ago
Thankyou Sanchit for your exceptional service and attention. We had to move household goods and chattels to FNQ and everything was handled well by Pack and Send Gepps Cross.