Best Rated Courier Service
Australia's Award Winning Courier Service
See for yourself why independent review sites like ProductReview.com.au and Trustpilot rate PACK & SEND the best courier service in Australia in 2023.
We know we can say all we like about our services, but the people whose opinions we value the most – and learn from – are our customers.
That’s why we take advantage of listening to all customer feedback across the web and sharing this on our website. Browse our up-to-date honest and unbiased customer feedback right here on this page, to understand why independent review sites such as ProductReview.com.au rate PACK & SEND the best courier service in Australia in 2025.
What they're saying about our services
4.6
from 42,671 reviews
Chris Meimaroglou
6 hours ago
Happy with the service & updates. Highly recommend.
The Bellchambers
7 hours ago
Feel free to reach out to me for feedback
Trustpilot
An Nguyen
7 hours ago
Very disappointing experience with PACK & SEND Online Self Service. I booked and paid to send my personal belongings, only to have my booking cancelled because personal goods are apparently prohibited under their online service. This makes little sense to me. If these items cannot be shipped through the online service, why does the system allow customers to complete the booking and payment in the first place? What made the experience even worse was being charged a $5 cancellation fee for an issue caused by the limitations of their own service. After wasting time dealing with the cancellation and the inconvenience it caused, being charged an extra fee felt completely unreasonable and unfair.
Trustpilot
Jessica Shkjau
11 hours ago
Very good and helpful made things easy highly recommend 👍
김유림
12 hours ago
Amazing service! They were super quick to respond and handled everything so efficiently. I’m so grateful they helped get my precious wallet back to me so quickly, all the way from Hobart to Melbourne. Thank you so much for making the whole process stress-free. You really made my day! 🥹
Anthony Radford
1 day ago
They provided very competitive rates and very good service. I'm happy!
Neel
1 day ago
Ship directly with DHL!!!! BUT DONT COME HERE!!!!
A Beresford
1 day ago
Helpful service They packed it and it arrived very speedily at its location in pristine condition.
Sef
1 day ago
Sent some valuable trading cards to USA and Lachlan was very helpful in organising insurances and all the necessary forms. Package got there 3 days ahead of schedule which was a bonus. Thanks team!
Ali Raza Hussain
1 day ago
Harry is the man!! Handled my 700kg load like a professional. Went out of his way to accommodate my requirements. Thank you.