Best Rated Courier Service
Australia's Award Winning Courier Service
See for yourself why independent review sites like ProductReview.com.au and Trustpilot rate PACK & SEND the best courier service in Australia in 2023.
We know we can say all we like about our services, but the people whose opinions we value the most – and learn from – are our customers.
That’s why we take advantage of listening to all customer feedback across the web and sharing this on our website. Browse our up-to-date honest and unbiased customer feedback right here on this page, to understand why independent review sites such as ProductReview.com.au rate PACK & SEND the best courier service in Australia in 2025.
What they're saying about our services
4.6
from 41,218 reviews
Legalise Cannabis Ambassador
17 hours ago
I've been waiting 4 days for a pacel to arrive from Southport only 5 hours away. I get parcels the next day from Sydney over 6 hours away. What's the problem with Qld to NSW. It's not a joke when waiting on prescribed medication.
jason green
23 hours ago
Jenny was great to deal with and the package arrived back in Melbourne quicker than advised! Thanks again . JG
Tom Sweeney
23 hours ago
I normally don't write reviews, I even made this account just to write this review. It is such a pleasure to deal with this business. Specifically, Brandon is a real professional with extremely good customer service skills and overall execution. I used them to ship extremely expensive artworks from an auction house in Perth to Sydney. From my experience they are reliable to ship antiques or paintings. However, Pack and Send use a franchise model, so I cannot vouch for other Pack and Send businesses. Be careful when using other franchisees.
Liz Freshwater
21 hours ago
Great experience with Toowong Pack & Send (Near Brisbane) . Selz organised it all from start to finish. Easy quote and payment , personally collected the 55kg tank , and had it sent it to Cairns office all safely wrapped in plastic on a pallet. Thankyou very much for your professional service and communication Selz - would highly recommend you and hopefully we will do business in the future.
Aaron Chin
1 day ago
I had 25 basketballs signed by an NBA athlete in Sydney I needed picked up and delivered to Brisbane. I called a few other courier places and honestly I was met with some rude staff or incredibly expensive quotes. Thankfully I found Pack & Send Randwick. Jiniea was super helpful, quick to respond to my emails and she was friendly. Then Tim picked up my basketballs, packed them all safely into one box and kept me updated when it was picked up from their location. I literally received delivery in 2 days, how good is that! I only leave reviews for outstanding service, thanks Jiniea and Tim!
Noel Petzer
22 hours ago
Melanie B.
17 hours ago
I have used Pack & Send a few times over the past years. Always 10/10
Product Review
Clay Mullens
1 day ago
Bob Jones
1 day ago
very easy to organize, very reasonable price, and delivered on time , very pleased with the service
Morgan Caldwell
1 day ago
Rajeshree was very helpful. Made sure everything packed correctly to ensure safe delivery and the overseas address was correct. Deliver was surprisingly quick and in perfect condition. Thank you Rajeshree