We know we can say all we like about our services, but the people whose opinions we value the most – and learn from – are our customers.
That’s why we take advantage of listening to all customer feedback across the web and sharing this on our website. Browse our up-to-date honest and unbiased customer feedback right here on this page, to understand why independent review sites such as ProductReview.com.au rate PACK & SEND the best courier service in Australia in 2025.
What they're saying about our services
4.6
from 42,021 reviews
Kelly Ainsworth
20 hours ago
The service was above and beyond what I expected. I really appreciated the friendly and helpful advice on the wrapping of my parcel. The recipients were delighted to receive it so quickly. I would recommend Pack and Send Unley to everyone
Sally Patterson
21 hours ago
Best Pack & Send I’ve dealt with in Australia! Excellent communication, item perfectly packed & dispatched promptly. Highly recommend Pack & Send Surry Hills.
Ryan Mou'le
21 hours ago
Absolutely a pleasure to deal with. Can recommend you will be over the moon with their service care for you package, awesome pricing and kindness we all want. Thank you Pack And Send Penrith.
Richard
19 hours ago
Superb service provided by Pack & Send Rockingham making it so easy to collect my Intl parcel. Highly recommend them if you wish to send anything and know it will get there quickly and undamaged.
Mat Kurukchi
20 hours ago
Amp packed upside down and horrible packaging. Ive attached pic. Emailed asking for a resolution and no response. Turns out the owners of southport own this one and can't pack to save themselves. Avoid. If you look at the pics the just shoved the amp in a box with loose bubble wrap. Didn't even wrap the amp and their so called 'custom box' is a repurposed damaged box.
Daniel Ng
21 hours ago
Ridiculous policy I checked online and got an estimated quotation for 60x45x35cm 13kg suitcase about $55 sending to ADL. I decided to drop off at shop to save pick up waiting time. The price I was quoted at the shop is about $100 as it is human service, then add $20 for plastic wrap. The worst is additional quote for human measuring the suitcase. For 3 dimensions within 30 seconds, they ask for $30 more. If this is a signing on delivery, it will cost more about $30. If I do registration online right at the shop with the suitcase detail, they will charge the same for measurement! Come up to at least $150 for 10 business days! I gave up. Brought it to Post Office. Very easy, quickly and very very reasonable cost: consignment $85 + extra cover $2.5 + signature on delivery $2.95 = $90.80 for 4 business days I do not blame the staff at Morley Branch, but company's pricing policy with hidden and ridiculous cost. Not recommend this service.
Tom ?
21 hours ago
I requested a quote from Maroochydore to Adelaide for a 3 kg ( 1m x 900 ) sized parcel and was horrified at the cost being $618.28. I then called to varify that huge amount and was told thats right! I called another courier BHF & quoted $153.08. It certainly pays to shop around. I would NOT recommend Pack & Send..
G Brown
21 hours ago
Used Pack & Send 2 and a half years ago, excellent service. Used them last week and still excellent. Highly recommend this company. Thanks again Michael and Ian
David Brett
1 day ago
As another reviewer said: "Great service from auction pickup to safe, superior packing and delivery." I agree.
Kristina Patch
1 day ago
What a gem. I was unsure how to get a parcel to Sydney within a day - the whole needing an account with fed ex thing was not something I had the capacity to deal with. Kathryn ascertained how urgent the delivery was and drove it to the collection point personally after work! It arrived a day before I needed it to and the price was not ridiculous. I will be using pack and send whenever I need a delivery sent somewhere.