Best Rated Courier Service

Oliver Henry

Great service and helpful staff

Google

Leah

From the first contact with Sanchit he made the whole experience extremely smooth and easy for me. The care him and the team took with my Dads vintage stereo was exceptional. This is a very sentimental piece to me and he made an extremely hard and emotional time a lot easier. The stereo was packed so well and nothing was to much trouble and it arrived safe and sound. Would definitely use the team again.

Google

adam reitsma

Highly recommended. The team were super helpful on the phone, helped us find the most cost effective way to send, had a competitive price, and service at drop off was a breeze. Finally - delivery was much faster than expected, so we are very happy!

Google

Lesley

We needed to make an unplanned and urgent trip from Sydney to Adelaide due to a close family bereavement. In our haste to get away, we left a key in Sydney. Arrangements were made by a neighbour on our behalf to send this via Pack & Send. The booking was made on Monday August 3rd. The small parcel was not collected until Wednesday 5th. On Friday 7th, we called the 1300 # for an update and were informed delivery was set down for Monday 10th. Monday to Monday is 8 days. For complete disclosure, our neighbour did select the 'saver' rate which states 4-5 days delivery. On contacting the 1300# and from subsequent emails, at no stage did Pack & Send offer to try to resolve or expedite the parcel for us, not even to upgrade the service at whatever the cost. We were just relentlessly informed that the delivery standard was 4-5 days which of course they latterly claimed to be business days. In my 40 years experience in business there are essentially two types of businesses. Those that do everything they can to meet or preferably exceed customer expectations, and those that use disingenuous explanations to justify their own poor performance. Pack & Send, you are very firmly in the latter, not because of your 4-5 day service standard (which to be fair is appalling for a capital city to capital city small consignment), but more so for the complete absence of empathy in attempting to help. Some one once gave me a great guiding principle for business leaders, I was asked, 'how do you want people to feel about your business'? Never again will we use these guys and I will inform anyone else I can about how poor their customer care really is when they have the ability to help, but choose not to.

Product Review

Cheralee Godycki-Cwirko

What a great service, everything delivered on time and in great condition , very happy

Google

Colin Wade

Package delivered on time. Needed next day delivery, and they delivered (literally and figuratively)

Google

Sarah Burrows

Have sent large parcels many times to Hi-USA, Queensland and New Zealand always arrived fast and intact, no parcels a hassel to them, great service everytime.

Google

dan sutter

Great experience from the team at Cheltenham, fast service, reasonable cost, very well packed and transported, great follow up and communications from Priyanka…very happy!

Google

Jodie Currie

I cannot thank Kate enough for helping me last week. I urgently needed some freight moved from Mackay to Brisbane and without a corporate freight account, I was hitting brick walls and running out of time. I contacted Kate and within hours it was on its way. Highly recommend Pack & Send Eagle Farm.

Google

Charlie Ellis

Easy as, I organised an interstate pickup from someone who couldn't handle it themselves. Nikka was very helpful.

Google