Best Rated Courier Service

Tram Nguyen

It is the worse experience even that I had when sending my parcels. They collaborated with Team Global Express to deliver my parcels interstate. I chose the package with warranty and door to door delivery. But they didn't even call me when delivery and simply put a notice in mailbox for me to collect at the service hub. I tried to contact pack and send to get their help days ago but they just simply ignored my message after receiving money. Please be careful when using this service as it is not as they advertise.

Google

Joshua Nerez

I highly recommend PACK & SEND Kingsgrove, especially Mollah, for the outstanding service and assistance he provided. He was very accommodating, professional, and helpful throughout the entire process. Because of his support and attention to detail, everything I sent from Kingsgrove to Adelaide went through smoothly and safely without any stress. He made the whole experience easy and reassuring from start to finish. Thank you again, Mollah, for the excellent customer service. I truly appreciate your dedication and professionalism. Definitely one of the best shipping experiences I’ve had!

Google

rikki davis

Vikas at Pack and Send Caboolture was great to deal with. Easy communication and helped me with sending heavy and awkward items interstate. A great solution instead of trying to take them in my suitcase on the plane. Fantastic service thank you Vikas

Google

Tony Newstead

Item delivered in the time stated by Pack & Send

Google

Chris m

The gentleman that helped me were very nice and packed my item well

Google

Cheryl Else

Great service, Michael found the best option to get my large parcel quickly to Sydney at a very reasonable price. Arrived way before the expected delivery timeframe. Definitely recommend

Google

SS

Package was dropped on 27th April to be sent within Melbourne. Today is 12th May, the other person has not received the package. I have no updates by the company whatsoever. Either they are bunch of inefficent lot, or something more worse. Have raised complaint with them, soon to follow this up with ACCC

Trustpilot

SS

Package was dropped on 27th April to be sent within Melbourne. Today is 12th May, the other person has not received the package. I have no updates by the company whatsoever. Either they are bunch of inefficent lot, or something more worse. Have raised complaint with them, soon to follow this up with ACCC

Trustpilot

Sunil Singh

Package was dropped on 27th April to be sent within Melbourne. Today is 12th May, the other person has not received the package. I have no updates by the company whatsoever. Either they are bunch of inefficent lot, or bunch of thieves. Have raised complaint with them, and soon to follow this up with Postal Ombudsman

Google

Rachel Crins

Just wow! I just had the most awful interaction right now with some man calling me and asking me to pick up tins of formula that were supposed to be organised by their company to deliver to my house. The man kept cutting me off, I couldn’t even say anything without him jumping down my throat. Until I mentioned I wasn’t sure why Bankstown told them to organise it and I was a little confused so said I couldn’t get it from Bankstown. He replied so condescendingly “Rachel, I am from Coburg! I have been told by Bankstown to tell you to pick up these tins up, do you know anything about it” I said no and tried to say more but he cut me off again. Then when I called him out on how rude he was being he didn’t like that instead cut me off again saying “have a good day, bye” and hung up on me. I’m in so much shock and disgusted by the way he was speaking to me talking to me like I was an idiot raising his voice. It’s left me anxious in the verge of a panic attack. I’ve warned the formula company not to use Pack & Send if this is how your people speak to others. What a sad world we live in where apparently it’s acceptable to yell at others and not even give them a chance to say I didn’t organise the courier. Disgusting if I could give zero stars I would! Editing after seeing reply from company: I’m sorry but if your team member was confused by the other location Bankstown if they had incorrectly booked a pick up request then he should have called them back to clarify. (I didn’t mention anything about him requesting payment in my review). Instead I copped abuse on the phone that was uncalled for, all because he was confused and frustrated about the process. I didn’t deserve to be spoken to the way he spoke to me and he clearly has a history of speaking to others the same from the other reviews I can see. It also looks like you’re trying to hide the poor reviews by asking customers to give good reviews if he has spoken to them nicely or done his job and given customer service. If this is not the same person then maybe you have more than one customer service person who speaks poorly to customers. If you think it’s acceptable for someone to go off and be extremely rude all because it stemmed from their misunderstanding and frustration then I think you need to rethink the values of your company. Very poor customer service and you’re trying gaslight and put blame onto the customer who had nothing to do with the order process.

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