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Best Rated Courier Service

Australia's Award Winning Courier Service

See for yourself why independent review sites like ProductReview.com.au and Trustpilot rate PACK & SEND the best courier service in Australia in 2023.

We know we can say all we like about our services, but the people whose opinions we value the most – and learn from – are our customers.

That’s why we take advantage of listening to all customer feedback across the web and sharing this on our website. Browse our up-to-date honest and unbiased customer feedback right here on this page, to understand why independent review sites such as ProductReview.com.au rate PACK & SEND the best courier service in Australia in 2025.


What they're saying about our services

4.6

from 42,053 reviews

Han Wilson

3 hours ago

We had such a smooth experience from start to finish. John and Sanchit were so helpful, thoughtful, thorough and efficient! Quick response time via email, answering any questions I had. When in store, took the time to explain the steps and pricing so I understood the process completely. The team not only know their stuff they are friendly and kind! Great customer service! Will definitely send through them again. Thank you!!

Google

Samvid Mehta

11 hours ago

Love this Vikas Uncle

Google

Ava

12 hours ago

I was caught in traffic and my ETA was the time of closing. I called the front desk and spoke with a lovely gentlemen who offered to stay back and wait for my arrival so i could collect my package. 5 star service!!

Google

侣澳

11 hours ago

Michael did great delivery job for us. I contacted him late for a next day job and he responded me quickly. Good communication and pick-up & delivery on time. I told him it is fragile surface and they paid extra attention on it. very satisfied and would surely hire again if we have another job

Google

S Ker (Sav)

11 hours ago

Google

David Di Francesco

10 hours ago

Rochelle was helpful from the minute I sent my quote request through the website. The pricing was on point, and the items were delivered intact and on time! I'll definitely continue to use Pack & Send Penrith for anything I need sent around Australia. Thanks again!

Google

Azza Plowman

12 hours ago

Very good service and Nicola, in the Darwin office (and thanks to the background staff working diligently) was excellent when assisting me over the telephone. Thank you to Pack and Send!!

Google

Garry Fox

11 hours ago

My $14,000 new guitar was sent from Sydney late Monday afternoon. It arrived at Mermaid P & Send Thursday morning, I picked up Thursday afternoon. It arrived in perfect condition, not a mark even on the outside cardboard packaging. I will now only use Pack and Send, for transport of instruments.

Google

Vanessa Sands

11 hours ago

Lovely people at Mornington branch. So helpful and knowledgeable. They make the entire process stress free!

Google

G Wade

6 hours ago

Several issues. This was a recipient organised delivery. The online forms were clunky & unclear in this regard, & the recipient had to send the pickup forms to the person packing the item. (Much better if the recipient could simply provide the "packers" email). In addition, delivery firm's contact advice seemed to think i was both the pickup person & the receiver. Also provide delivery firm's name prior to paying to give me option of declining.... have had poor experience with the firm you appointed.

Trustpilot

Send a Parcel.
Anything. Anywhere.

Express Delivery Options

Items large and small

Locations Australia-wide

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or phone 1300 668 000

“PACK & SEND is built on good people that are doing extraordinary things to service their clients”

Evan Foster - Signarama


4.6

from 42,053 reviews

Australia's Award Winning Courier Service

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