

We know we can say all we like about our services, but the people whose opinions we value the most – and learn from – are our customers.
That’s why we take advantage of listening to all customer feedback across the web and sharing this on our website. Browse our up-to-date honest and unbiased customer feedback right here on this page, to understand why independent review sites such as ProductReview.com.au rate PACK & SEND the best courier service in Australia in 2023.
What they're saying about our services
4.6
from 39,903 reviews
marisa dagostino
2 hours ago
⸻ ⭐⭐⭐⭐⭐ Absolutely Exceptional Service! The team at Pack & Send Albion were fantastic to deal with — friendly, professional, and incredibly efficient. My items were packed with care and arrived safely and on time. They kept me informed throughout the process and made everything completely stress-free. I really appreciated their attention to detail and personal service. Highly recommend to anyone needing reliable packing and shipping — thank you Pack & Send Albion! ⸻
RECTA Galleria d'arte
3 hours ago
Diane Quinto
4 hours ago
After a terrible experience with DHL’s pickup service, we had the complete opposite with Pack & Send. From start to finish, the service was exceptional. They picked up the items we wanted to send, handled the packing, prepared all the necessary documents, got our signatures, and shipped everything promptly. Our package arrived without any hassle. Highly recommended. Special shout-out to Rukhsar for the outstanding service—professional, friendly, and patient!
Tania Osborne
15 hours ago
They were amazing Very helpful and delivery was so quick Thank you packs and send
Chase Lien
2 hours ago
Friendly and honest people.
haydi loller
15 hours ago
Patient, efficient, dealt with complications with ease. Really assuring and professional.
Coralie Schutt
310 days ago
The fragile LLadro figurines arrived in perfect condition, thanks to the excellent packing methods used by Pack & Send Pyrmont. I have used their service a few times now and have always been very happy. They are very easy to deal with re tracking items.etc
Freddy Kay
2 hours ago
I recently used Pack & Send Penrith to facilitate the delivery of a care package for my daughter (Penrith to Adelaide). They have multiple delivery options but I chose to buy the box from them, pack it myself, and return it to the depot and let them do the rest. The goods were with my daughter within 3 business days, no problems whatsoever. The service was excellent, the price was very competitive, and the staff were just amazing. I cannot rate them highly enough. I will definitely use their services again.
Leidy M
15 hours ago
Great customer service! If you need to collect your parcel the shop is at the last street of the junction.
Arvin Ayala
15 hours ago
Shoutout to the pack and send team, you all have done a phenomenal job in packaging and securing my rare 1984 Tama drum kit, arrived safe and no damages. Highly recommended. And John Kotaras, lovely, a well mannered person to chat with logistics, I could not thank you guys enough. Keep up the phenomenal work. You guys rock!