We know we can say all we like about our services, but the people whose opinions we value the most – and learn from – are our customers.
That’s why we take advantage of listening to all customer feedback across the web and sharing this on our website. Browse our up-to-date honest and unbiased customer feedback right here on this page, to understand why independent review sites such as ProductReview.com.au rate PACK & SEND the best courier service in Australia in 2025.
What they're saying about our services
4.6
from 41,696 reviews
Malika Rose
3 hours ago
I sent some paintings overseas last week that needed to reach Poland asap. Amazing customer service, helpful, friendly and also delivered ahead of time. Will be using them always from now on.
Clare
6 hours ago
Pack & Send were our last‑minute courier for our flagship event, and they were exceptional. The team was incredibly kind, responsive, and easy to coordinate with under tight timelines. Booking was refreshingly simple compared to standard courier services, which made a potentially stressful situation seamless. Their reliability and friendly service made a real difference, and we wouldn’t hesitate to use them again.
Michael Sharp
6 hours ago
Staff from the Milton Office was very helpful and very friendly, they provided exceptional service even confirming the delivery of this pallet.
Daniel Brazeau
10 hours ago
Michele Muir
597 days ago
A huge thank you to Gavin and Sue for all your help shipping our goods. Everything arrived in perfect order and you were an absolute pleasure to deal with, making our lives much easier.
andreas ivy
11 hours ago
I've had a very recent experience with Pack&Send with my Aftershock PC that malfunctioned and required a return to be repaired. I lost the original packaging it came in, so I needed some assistance. Pack&Send Services worked very smoothly and with no flaws in this transition, collaborating with me smoothly on behalf of the PC Company- they offered experience in packaging advanced technology such as a desktop like this- I had to guide them through a few precautions such as adding more padding and foam placements on the components. Other than that, they helped me tremendously, even when I assumed I could return the product through them but had to deliver it to the Post Office for dispatch instead, they understood. I had to send them a few e-mails redirecting them or forwarding information from Aftershock Instructions, and they responded quite consistently. Would recommend if you need assistance with packing fragile products and objects, I'd totally go to them again if I required a similar workflow.
Mark Penney
11 hours ago
Mark Penney
18 days ago
Paid almost $3,000 to transport glass sculptures to Hong Kong and two of them break in the mail because they didn't pack them correctly. Would not recommend if you want your objects to arrive at their destination safely. If you're an artist, shipping artwork from Adelaide to anywhere in the world do NOT use this company at all costs. They do not pack items professionally to a level where they can safely arrive at their destination unbroken. Do not send your work with them If you want your valuables to arrive at the other end safely.
Peng Gao
11 hours ago
I had a great experience Mark Walsh is an incredibly helpful staff member—patient, professional. The company is reliable and the service is thoughtful and well-organized. Highly recommend, and I hope everything continues to go smoothly!
Ellen Kittson
10 hours ago
As a 'problem child customer' the team at Pack N Send Springwood helped me manage every issue I threw at them! I needed the package to be held for me as I was overseas for the scheduled delivery date; I then overpaid and needed a refund. Nothing was too much trouble and the delivery when received showed professionalism and care in its presentation. Supportive attitude much appreciated. Highly recommend this group for your long (and short) distance shipping requirements.