Best Rated Courier Service
Australia's Award Winning Courier Service
See for yourself why independent review sites like ProductReview.com.au and Trustpilot rate PACK & SEND the best courier service in Australia in 2023.
We know we can say all we like about our services, but the people whose opinions we value the most – and learn from – are our customers.
That’s why we take advantage of listening to all customer feedback across the web and sharing this on our website. Browse our up-to-date honest and unbiased customer feedback right here on this page, to understand why independent review sites such as ProductReview.com.au rate PACK & SEND the best courier service in Australia in 2025.
What they're saying about our services
4.6
from 41,777 reviews
Raj Chandiok
11 hours ago
Excellent network of Franchise Partners who are committed to delivering an outstanding customer experience no matter what they are packing and shipping! Wonderful people backed by very knowledgeable people at head office!
Product Review
Sue
16 hours ago
From start to finish dealing with Pack & Send was seamless & extremely professional. We required a print to be collected and delivered to our home. They were prompt for pick up and the print came directly to us handled with care by their delivery person. Their rates were very reasonable. We’d definitely use them again.
Simon Flower
14 hours ago
Efficient Follow Through, No Fuss, Very Happy
Sabine Flenady
15 hours ago
This was the easiest ever of posting something overseas. Everything was smooth there were no delays, there was no breakage. Everything arrived in order on the other end. It was consigned on a Monday and it arrived in Europe on the Thursday. Great service and help. Nothing was a problem thanks to Shiva and the other team members in the warehouse. Thank you again for all your help.
Helena Pepers
15 hours ago
Thank you Amit & Sneha from Pack & Send Lilydale for your friendly gold standard packaging service. You took exceptional care with our fragile item, packaged it perfectly with attention to every detail & promptly sent it on its way where it arrived at its destination in A1 condition. We are very impressed with your professionalism & nothing was too much trouble. Thanks for the extra effort of providing photos & keeping us updated. Peter & Helena, Yea Victoria.
R John
14 hours ago
Ridiculous over quoting
Spacemakers
16 hours ago
I had an outstanding experience with Pack & Send Toowoomba. I needed to coordinate the delivery of five boxes of books to a conference, which involved multiple moving parts - printing and shipping from the publisher, delivery (in separate shipments) to Pack & Send, and then ensuring everything arrived at the conference venue within a very specific time window. I was expecting the process to be complicated (especially since I never handled the goods myself), but Mark and his team made it incredibly smooth from start to finish. Communication was excellent throughout. They responded promptly, made things super easy, and confirmed once everything had been delivered successfully. What could have easily become a logistical headache was handled with total professionalism and ease. They were flexible when I added extra boxes (twice!) without any fuss. Great rates and genuinely fantastic customer service. A seamless experience and pleasure to deal with. I wouldn’t hesitate to use them again or recommend them to others.
Kelly Smith
16 hours ago
AMAZING customer service from Munira! Highly recommend this company!
Robyn Tyler
16 hours ago
Great service from Kate from start to finish. The team at Pack and Send Kingsford Smith Drive Eagle Farm were friendly, helpful and very efficient. Everything was handled in a timely manner, and the Kate made the whole process easy and stress free. I really appreciated their professionalism and clear communication. Highly recommend them. Robyn Tyler
Clare Williams
16 hours ago
You are the BEST - many thanks for your outstanding care and attention to details.