Best Rated Courier Service
Australia's Award Winning Courier Service
See for yourself why independent review sites like ProductReview.com.au and Trustpilot rate PACK & SEND the best courier service in Australia in 2023.
We know we can say all we like about our services, but the people whose opinions we value the most – and learn from – are our customers.
That’s why we take advantage of listening to all customer feedback across the web and sharing this on our website. Browse our up-to-date honest and unbiased customer feedback right here on this page, to understand why independent review sites such as ProductReview.com.au rate PACK & SEND the best courier service in Australia in 2025.
What they're saying about our services
4.6
from 42,639 reviews
Marie Taylor
11 hours ago
I have sent packages interstate with Pack and Send on two occasions. The customer service is excellent. Items arrived undamaged. And that includes valuable crockery and an antique chair.
Melissa Azalee - Bell
11 hours ago
While organising online was simple, it was cancelled within an hour. Desktop for this company is apparently dangerous goods. Was advised of a refund within 2 business days. This did not happen. AND the courier still turned up to collect the PC the next day. They again reassured me it would be refunded but still was not 4 days later. Confirmed that it was cancelled after courier appeared and then sent me another confirmation of delivery. Went to TNT, desktop was picked up within 1hr and made it halfway across Australia in 2 days... before the refund,
Trustpilot
Valentin Nogues
17 hours ago
Thank you David !
Steven Anderson.
16 hours ago
Really happy saved us alot of $ sending a passport from Sydney to Perth.
B
11 hours ago
The package pick up from home was simple and the delivery to the Pack and Send hub where the recipient could pick it up made things very easy. Pricing was very good for a large package.
Trustpilot
Glen Reid
1 day ago
Great communication, value for money and care taken in packaging. My boxes were delivered on schedule and in perfect condition. I am very happy with the service.
Ryan Key
1 day ago
The new refurbishment of shop is fantastic and the staff are friendly. Service is excellent.
Sarah Boer
1 day ago
Needed to send a box urgently interstate. Rang to get some information, staff were incredibly helpful, was able to get the items to them quickly and it was delivered cost effectively and quick! Great service, very pleased. Thanks guys!
allen staal
1 day ago
Thank you for a quick and great service at Blacktown pac and send i really loved the lady who served me very nice helpful and experienced at her job i will be coming back again for more shipping my items . Thank you very much . 🙏❤️😊
Ken Rosen
1109 days ago
I have have used Pack&Send several times. I found Shiv and the Pack&Send team at Cheltenham very courteous,friendly and professional to deal with. Shiv was very keen to assist, having a genuine interest in delivering my parcel in a cost effective and fast service. Their experience and knowledge was evident in my communications with them. I am extremely happy with Pack&Send Cheltenham and will have no hesitation to engage them in future.