Best Rated Courier Service
Australia's Award Winning Courier Service
See for yourself why independent review sites like ProductReview.com.au and Trustpilot rate PACK & SEND the best courier service in Australia in 2023.
We know we can say all we like about our services, but the people whose opinions we value the most – and learn from – are our customers.
That’s why we take advantage of listening to all customer feedback across the web and sharing this on our website. Browse our up-to-date honest and unbiased customer feedback right here on this page, to understand why independent review sites such as ProductReview.com.au rate PACK & SEND the best courier service in Australia in 2025.
What they're saying about our services
4.6
from 42,471 reviews
Zhining Zong
5 hours ago
Really fast delivery, I sent the items on 17th August and they were delivered next day. Moreover, all of the items were protected well
Trustpilot
Sarah H
2 hours ago
Patricia V
2 hours ago
So helpful for sending couriers, efficient and timely
Kassis Karate
1 day ago
Nat
1 day ago
Mark was SO kind and helpful. We got two boxes sent internationally and mark was more than understanding. The prices are reasonable and honestly it was such a pleasant, quick, and easy process. Would choose this experience over one of the big post companies any day.
Bob Wong
1 day ago
I needed help with transporting a terracotta pot from a Sydney-based florist to Melbourne. Organised the pick up, packing, insurance and transport through Heather, who was fantastic. By the time I paid and had the chance to check the tracking, my parcel was already in transit. The pot was very well packed and arrived in perfect condition.
sbelle
21 hours ago
A couple of years back, I had a parcel full of Australian goodies to send over to my US-based brother & his family. I initially tried to sort this via FedEx, only to find that their system was/is far too complicated & frustrating for this pleb to deal with on their own, so did some further research & came across Pack & Send. Compared with FedEx, the process was easy from the get go & their customer service both online & in person at the Bankstown store was fantastic. Having everything taken care of on that front took a major load off of my mind. I was nervous about one of my items (a personalised glass Christmas bauble for my young niece) arriving in tact, given the journey it went through (my parcel bounced around between various Asian countries before arriving in the US), but it did...or so my sister-in-law told me. Although my parcel took longer to be delivered than expected (I'll blame that on both UPS & the holiday season; sending parcels in December is NEVER a good idea!), it was still within the promised timeframe that Pack & Send quoted me. Both my mum & I were so impressed with Pack & Send that we used them again late last year to send off another package of Aussie goodies to said family (albeit earlier this time) & I wouldn't hesitate to use their services again in the future if the need arose.
Product Review
Eight 1 Racing
1 day ago
I was so surprised that the parcel went from Brisbane to NZ with 24 hours brilliant service thank you
Tutu Albuquerque
1 day ago
Wonderful service from starr to finish. Staff were so helpful so are the drivers. Great work team. Keep up the good work.
Michael Tanaya
2 hours ago
Helped me with all my needs for sending a return, no fuss 100% recommend for anyone who want’s to sent out bulk / small stuff