We know we can say all we like about our services, but the people whose opinions we value the most – and learn from – are our customers.
That’s why we take advantage of listening to all customer feedback across the web and sharing this on our website. Browse our up-to-date honest and unbiased customer feedback right here on this page, to understand why independent review sites such as ProductReview.com.au rate PACK & SEND the best courier service in Australia in 2025.
What they're saying about our services
4.6
from 41,828 reviews
Nitasha Raj
13 hours ago
Excellent service from the moment I called up for a quote to when my bag arrived to my destination. Had my bag sent from Alice Springs to Darwin and it was there the next day. I've used Pack & Send Darwin a couple of times now and highly recommend their service 👌
A Honey
18 hours ago
Great customer service, helpful friendly responsive staff. Best thing was the price - delivery an hour from Perth and they were cheaper by some margin. If you live in rural Western Australia they won’t rip you off. Thank you Kay, Sam and Bob.
Lindsay Duncan
19 hours ago
Pack and Send at Adamstown were excellent to deal with. Andreas was generous with his time, and worked hard to find the most economical solution to my tricky 'send' problem. I would certainly use this company again.
Sean Corley
19 hours ago
It’s just very easy. The item was pickup only from a private residence. It was breakable and expensive. It was in Melbourne I’m in Brisbane. Some couriers don’t pickup from private residences. If they do the seller has to pack the item and often print out the waybill. For most the maximum warranty didn’t cover the value of the item. Pack n Send picked it up, packed it extremely well and it arrived in 2 days. I have used Pack n Send a number of times before and the service has always been great.
Peter DeLuca
18 hours ago
Derrick, I just wanted to say a big thankyou for getting my windshield from Victoria to Perth for me. The packaging was amazing and it arrived without any damage. I also appreciate your super efficient but friendly service, excellent communications and your speedy response times. I will be recommending your services to friends, family and colleagues and look forward to returning in the future should I need to move anything in Australia. Thank you muchly 🥇
Sajjad Sadeghi
19 hours ago
Friendly service. Well packaged arrived promptly thank you
aleksy reeves
19 hours ago
Went in with item I wanted to ship and got a quote and they took my details I confirmed with the person I was shipping for and then went back the next day and they changed the price by $40 and offered little explanation.
Susan Paterson
18 hours ago
I chose Pack & Send Maroochydore to transport several boxes of artwork for an elderly friend who didn't use email or internet. This is what she had to say, "The packing was brilliant! P&S exceeded my expectations...most highly recommended..all done with ease & grace.." thank you Kelly and the team for such incredible, good old fashioned service.
Em Rooke
1 day ago
Gotta ship a motorhome-amount of ridiculously oversized art? Rahul will save you... I know because he saved me when I had to do it! Thank you again Rahul! 🥰 Em x
Clarrie Cant
14 hours ago
Excellent honest service from Pack & Send. We left a bag at Mascot last Thursday and after contacting Pack & Send they picked it up and delivered it to Camden yesterday. We thank them so much.
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