We know we can say all we like about our services, but the people whose opinions we value the most – and learn from – are our customers.
That’s why we take advantage of listening to all customer feedback across the web and sharing this on our website. Browse our up-to-date honest and unbiased customer feedback right here on this page, to understand why independent review sites such as ProductReview.com.au rate PACK & SEND the best courier service in Australia in 2025.
What they're saying about our services
4.6
from 42,045 reviews
Anthony Butler
3 hours ago
Very grateful for the help I received.
Robert Plötz
6 hours ago
I use Pack & Send regularly for parcels both domestically and from China. Outstanding value for money! Fast and reliable!
Trustpilot
Kathy Hansen
1 day ago
We lost our camera the day before our New Zealand cruise. I immediately contacted Uber and filed a lost item report, but our Uber driver, Mohamed, did not find it after searching his van. So, we ended up flying back home thinking that the camera was truly lost. A couple weeks later, Uber notified us that Mohamed had found our camera! We initially planned to have him drop it off somewhere like UPS or FedEx, but those companies don’t provide pre-paid service. However, with Google’s help, I found PACK & SEND offered exactly the kind of drop-off service we were looking for. Coordinating the drop off with Mohamed proved to be very tricky; with the 14-hour time difference, international calls/texting, and a steep language barrier because Mohamed spoke very broken English. Luckily, Rukhsar saw our difficulty and was able to contact Mohamed directly. After many weeks of work Rukhsar’s patience, persistence, professionalism finally made it happen: Mohamed delivered the camera, PACK & SEND shipped it to us, and we received it days later in perfect condition. Thank you PACK & SEND and THANK YOU Rukhsar Dubash! George & Kathy Hansen, Austin, TX
Jarryd Homer
1 day ago
great service and no worries!
Bob McDonald
1 day ago
Great rapid, customer focused service. Highly recommend!
Д
1 day ago
s grun
1 day ago
absolutely perfect ! very efficient , very professional !
Simona Deoregi
1 day ago
The staff were incredibly kind, helpful, and patient. They were meticulous in supporting me — and putting up with me — throughout my move back to Italy. Don’t think twice, they are absolutely the best solution for your shipping needs. Thanks again for everything, guys. ❤️
Richard Boaden
2 days ago
Great helpful service arranging transport of a bike from NSW to Melbourne. Hassle free. All I had to do was ask!
Lutz Ehrlich
2 days ago
We had a bit of stress due to an Outback Spirit expedition through the Kimberlyl - OutbackSpirit had super strict size/weight requirements and they would NOT help in any way to ship excess luggage at all. So, Pack&Send to the rescue. While researching options and timing, Rukhsar Dubash was SUPER responsive and helpful. She guided us through the timing options, even offered to hold luggage a few days so it wouldn't arrive too early at our destination. no doubt, Rukhsar was a joy to work with. I can fully endorse Pack&Send... Cheers