Best Rated Courier Service

Sunil Singh

Package was dropped on 27th April to be sent within Melbourne. Today is 12th May, the other person has not received the package. I have no updates by the company whatsoever. Either they are bunch of inefficent lot, or bunch of thieves. Have raised complaint with them, and soon to follow this up with Postal Ombudsman

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Rachel Crins

Just wow! I just had the most awful interaction right now with some man calling me and asking me to pick up tins of formula that were supposed to be organised by their company to deliver to my house. The man kept cutting me off, I couldn’t even say anything without him jumping down my throat. Until I mentioned I wasn’t sure why Bankstown told them to organise it and I was a little confused so said I couldn’t get it from Bankstown. He replied so condescendingly “Rachel, I am from Coburg! I have been told by Bankstown to tell you to pick up these tins up, do you know anything about it” I said no and tried to say more but he cut me off again. Then when I called him out on how rude he was being he didn’t like that instead cut me off again saying “have a good day, bye” and hung up on me. I’m in so much shock and disgusted by the way he was speaking to me talking to me like I was an idiot raising his voice. It’s left me anxious in the verge of a panic attack. I’ve warned the formula company not to use Pack & Send if this is how your people speak to others. What a sad world we live in where apparently it’s acceptable to yell at others and not even give them a chance to say I didn’t organise the courier. Disgusting if I could give zero stars I would! Editing after seeing reply from company: I’m sorry but if your team member was confused by the other location Bankstown if they had incorrectly booked a pick up request then he should have called them back to clarify. (I didn’t mention anything about him requesting payment in my review). Instead I copped abuse on the phone that was uncalled for, all because he was confused and frustrated about the process. I didn’t deserve to be spoken to the way he spoke to me and he clearly has a history of speaking to others the same from the other reviews I can see. It also looks like you’re trying to hide the poor reviews by asking customers to give good reviews if he has spoken to them nicely or done his job and given customer service. If this is not the same person then maybe you have more than one customer service person who speaks poorly to customers. If you think it’s acceptable for someone to go off and be extremely rude all because it stemmed from their misunderstanding and frustration then I think you need to rethink the values of your company. Very poor customer service and you’re trying gaslight and put blame onto the customer who had nothing to do with the order process.

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Christopher King

Sam and Merina were fantastic. Super responsive and helpful with everything we needed. Will be coming back and happily recommend them to anyone else.

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David Brown

Efficient and friendly and delivered quickly

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Shida Taheri

Sundeep @ Pack & Send provided excellent service from start to finish. Friendly, professional, and very efficient with handling my shipment. Communication was great throughout the process and everything arrived safely and on time. Highly recommend for anyone needing reliable courier and shipping services!

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Steven Barling

Absolutely outstanding service from the team at Pack and Send Sumner! Kevin was very professional, friendly, and went above and beyond to make sure everything was packed securely and delivered on time. Communication throughout the process was excellent, and he made what could have been a stressful experience incredibly easy. Highly recommend Pack and Send Sumner for anyone needing reliable packing and shipping services. 5 stars all the way!

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Colin Densley

Excellent service and quick interstate delivery. The owners were very helpful also correcting the delivery address in my behalf.

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Perth Translation

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Ilona Tiesler

Great service, very efficient. Package arrived before it was due. Value for money was reasonable.

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Josephine A VAN SON

Great experience, very friendly and was kept informed as to the process and delivery of my parcel, thank you

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