Best Rated Courier Service
Australia's Award Winning Courier Service
See for yourself why independent review sites like ProductReview.com.au and Trustpilot rate PACK & SEND the best courier service in Australia in 2023.
We know we can say all we like about our services, but the people whose opinions we value the most – and learn from – are our customers.
That’s why we take advantage of listening to all customer feedback across the web and sharing this on our website. Browse our up-to-date honest and unbiased customer feedback right here on this page, to understand why independent review sites such as ProductReview.com.au rate PACK & SEND the best courier service in Australia in 2025.
What they're saying about our services
4.6
from 41,548 reviews
Tony Mattson
3 hours ago
Marcio provided outstanding support and his packing skills are legendary! Great customer service all round.
Andrew McMahon
11 hours ago
John Jaffa
11 hours ago
Excellent service
Saff Boulton
11 hours ago
Probably the worst business I have ever dealt with, the postage time frame blew out from 3 weeks to 3 months. The toolbox was not picked up or packed like it was quoted for. Then the tool box came damaged beyond repair. And they reused to pay the market rate or what I paid to insure the tool box for. And honestly there is much more I could put in this review I would 100% not recommend. This is the first bad review I have ever had to write.
sophia partland
12 hours ago
I recently needed the service of Pack & Send when I misplaced my phone at Sydney Domestic Airport, luckily for me, someone handed in my phone. The very next day Pack & Send were onto getting my phone back to me in one piece, they acted speedily and professionally, I had it back in my hands only days later. I highly recommend Pack & Send the experience was pleasant and professional from start to finish. Very grateful that the team made this happen so quick and easy.
Patrick Nelson
12 hours ago
Very satisfied with the service from the team at pack n send Blacktown, I had a gaming computer shipped to Queensland from Blacktown, they picked it up the day after I enquired and packed and protected my pc very professionally and ensured a safe arrival. I even made a mistake on my behalf with the delivery address, and they fixed it straight away. Very friendly and professional team and I will continue to use them to send goods :)
Mahmoud Mohammed
11 hours ago
Responsive, professional and clearly know what they’re doing.
Anna Thompson
12 hours ago
Appalling Service: Antique Destroyed Due to Gross Negligence I am beyond disgusted with the service provided by Pack & Send. I entrusted them with an antique vase, only for it to arrive shattered due to what can only be described as amateur and negligent packing. Despite being professional "packers," they wrapped a delicate antique in a single, thin layer of bubble wrap. To make matters worse, there was absolutely no padding or protection on the sides and at the bottom of the box. It is common sense that the base and sides of a box need the most cushioning; instead, my item was essentially sitting on the cardboard floor. The timeline of this failure is even worse: This "simple" case has been dragging on since November of last year. It has been five months of me chasing them for a resolution. I haven't heard a single word from the team in nearly two months. It is appalling that a customer has to constantly follow up just to ensure their case isn't forgotten. At this point, I am not looking for an apology—apologies don’t fix a broken antique or return five months of wasted time!
John Gordon
1 day ago
Roxann Message
1 day ago
Very efficient and friendly service. Highly recommend