Best Rated Courier Service

Ian Macdonald

Good Service collected on time and delivered on time.

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Paul Arksey

Sending documents overseas. Great tracking service and also notified when delivered. Very friendly and helpful staff at their Penrith Branch.

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jade thomas

Quick helpful and reasonable pricing what you need when going through having lost items in another state.

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Mark Harlow

$183 to send parcel to my son in Army base Victoria. Nice gentleman serving. This was Friday 20 Feb. Told my son the recipient would get a phone call or text so he could be at the gate to collect it. Tuesday 24th Feb, tracking app shows will be delivered that day. No delivery. No communication from Pack and Send or Team Global Couriers. The following day the tracking app shows an exception suggesting something not right? No call from anyone. So I call. I was told by the franchisee at Pack and Send there’s been an incident but parcel is ok and will be delivered soon. Thursday 26th no change to app tracking. No contact from anyone. I call again the franchisee at Pack and Send who says it was in a truck/van that was involved in an accident. I understand, accidents happen. Franchisee says it will be delivered within 24 hours. Friday 27th no change to tracking app. I query with franchisee yet again who then said it would be delivered Monday 30th (son relying on delivery for weekend 28/29th). I contact Pack and Send HQ customer service as there seemed like no urgency from franchisee. All of a sudden within an hour my son receives a call that the parcel will be delivered within two hours. Await contact to be there for delivery. At last we thought. Tracking app on that Friday shows delivered 1252pm but zero communication from Team Global Express on where item was delivered? A signature from unknown person. Neither Pack and Send or Team Global Express able to confirm delivery location or ever returned calls or emails. Monday 02 March my son visits Post Office who advised nil deliveries to base office. However someone suggests trying a civilian external facility attached to the base. The parcel is found. Sadly the gaming monitor is damaged. Obviously from courier truck/van accident. Email sent to Pack and Send and Global Team Express. No response. Worse customer service I have received from a courier facility. Google Team Global Express reviews. They show a distinct pattern of lousy customer service. Pack and Send reviews are much better so why would they use Team Global Express? Contrary to that the Kingsgrove Pack and Send never once responded to my questions online. They phoned once when the delivery was on its way (left a voicemail) but still not responded to damage of monitor. All communication has been factual with no in appropriate dialogue. Would definitely not recommend either companies services. Bottom right hand pixels in screen damaged (crack).

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Caleb Glenn

Very friendly and knowledgeable courier! 5 star customer service

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John Carr

Recent dealings, requested an approximate to send a battery to Tasmania - pack and send advised they would be unable to provide any estimate until I received compliance certifications, spent a week getting that, sent that to them, heard nothing for 3 days, called them, was told it'd be nearly $500 (close to half the cost of the battery) to send. Unnecessary when the query was "approximately how much" ?

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Bipina Hyangol

I recently sent a package through Pack & Send Kingsgrove. The staff at reception were very helpful and assured me that my package would be handled properly. Whenever I contacted them, they communicated clearly and professionally. Overall, I had a great experience and would definitely recommend their service to others.

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Sandip Saha

Thank you so much Zaman Brother. I received everything including my printer with good conditions. The packaging was so nice, Highly recommended to everyone.

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Tye

We couldn’t be more delighted with the wonderful service we received from Daniel and the team, thank you all, so much!

Product Review

Aron La Sala

Tim and team were super helpful and professional. Item arrived timely and in good condition. Thanks Pack and Send Randwick!

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