We know we can say all we like about our services, but the people whose opinions we value the most – and learn from – are our customers.
That’s why we take advantage of listening to all customer feedback across the web and sharing this on our website. Browse our up-to-date honest and unbiased customer feedback right here on this page, to understand why independent review sites such as ProductReview.com.au rate PACK & SEND the best courier service in Australia in 2025.
What they're saying about our services
4.6
from 42,721 reviews
Patrick Curda
9 hours ago
Super fast in a hurry no worries. Thanks Tony.
Philip Kulpa
97 days ago
Fantastic, a pleasure to deal with, made it easy and delivered exactly on time as they quoted.
Nick Knoll
13 hours ago
Been absolutely amazing and patience in helping me deal with a dodgy return for a large item from OZ HOME. Definitely do not recommend OZ Home but highly recommend these guys for sending bulk items !
Donna Helps
19 hours ago
Safe, speedy delivery of a precious, delicate item. Pleasant staff. Great service. Thank you, Jenny🙏❤️
Carte Blanche
19 hours ago
⭐⭐⭐⭐⭐ 5 stars simply aren’t enough for Michael Rohde at Pack Send! If I could give Michael 100 stars, I genuinely would! I was beyond stressed, under enormous time pressure, and desperately trying to arrange for a fragile package to be collected, professionally packed and sent from Perth to the other side of the country in Sydney. What felt like an absolute logistical nightmare to me, Michael handled as though it was the easiest thing in the world! From the very first conversation, Michael was calm, incredibly polite, reassuring and genuinely helpful. Not once did he make me feel like my urgent request was too difficult or too much trouble. He simply listened, understood exactly what I needed and GOT IT DONE! Within ONE HOUR, Michael had jumped into action, collected my item, professionally packaged it and had everything ready to go. All at an incredibly reasonable price! In a world where exceptional customer service is becoming harder and harder to find, Michael is an absolute standout. His professionalism, efficiency, kindness and willingness to go above and beyond completely blew me away. What Michael probably doesn’t realise is that he didn’t just organise a courier service today. He took an enormous amount of stress off my shoulders when I was about two seconds away from a full blown mental breakdown! 😂 Michael, THANK YOU! You genuinely saved my sanity today. I cannot express how grateful I am. If you need something collected, packed or shipped, particularly if it’s urgent, do yourself a favour and ask for Michael Rohde at Pack Send. An absolute legend, a credit to the business, and hands down one of the best customer service experiences I’ve ever had. Someone give this man a pay rise!! 👏👏👏
Michael Hodder
19 hours ago
Right from the start, they took ownership of my pick up and delivery. It was organized seamlessly and I was kept informed of progress. thanks very much. I would happily use their service if the occasion arose.
Chris Donnelly
13 hours ago
I was easy to set up an account, find different shipping cost and services Hope to use more often selling
Trustpilot
simon cooper
19 hours ago
easy to deal with and quick reasonably priced delivery to the mainland from Hobart
Joyce Khoo
19 hours ago
First time using the service here and was impressed by the ease of the entire process. I spoke to the owner who was friendly and clear in his communication. A delivery man was sent to pick up my parcel on time and the parcel was easily tracked. I used DHL express and the charge here was cheaper than the ones offered online or in the city. Highly recommended.
Bec
13 hours ago
Excellent service. Easy, cost effective and the driver was wonderful. I cannot fault and have already used again. I will only be using pack and send from now on for our businesses and personal deliveries!!
Trustpilot