Best Rated Courier Service
Australia's Award Winning Courier Service
See for yourself why independent review sites like ProductReview.com.au and Trustpilot rate PACK & SEND the best courier service in Australia in 2023.
We know we can say all we like about our services, but the people whose opinions we value the most – and learn from – are our customers.
That’s why we take advantage of listening to all customer feedback across the web and sharing this on our website. Browse our up-to-date honest and unbiased customer feedback right here on this page, to understand why independent review sites such as ProductReview.com.au rate PACK & SEND the best courier service in Australia in 2025.
What they're saying about our services
4.6
from 41,675 reviews
Margaret Schiller
1 hour ago
As a return customer to the HILTON store I found a consistent & professional approach for service and customer care has remained very high. My parcel arrived interstate ahead of schedule. Would highly recommend the " Hilton" store
Trustpilot
damandeep kamboj
12 hours ago
Service is good I never see any fast service in my life. It’s 10 star not 5 star. Thanks
Anneke Pol
11 hours ago
The company only packs an item in cardboard and posts it with DHL. The communication is rude and no clear timelines are communicated. If you have any issues, you contact DHL or customs (the company does not provide an end to end service). If you have used any other third party packing / moving service before, in comparison this is very substandard.
ADO
20 hours ago
friendly, helpful and responsive team. Helped me collect, pack and send two vintage floor standing speakers from Sydney to Perth. Very well packaged and arrived perfect. Thank you
Marg bell
15 hours ago
I can't recommend highly enough. I'm in Australia. Australia Post lost my tracked and registered passport documents and I resent duplicates via this Company. In less than a week they were delivered to the correct address in the UK. Tracking information was clear and succinct. Thank you.
Product Review
Marie Johns
19 hours ago
Thanks to Fadi, for the help and friendly support in getting a very precious and irreplaceable parcel back home to WA for me in one piece. Much appreciated!
Liam Peeters
20 hours ago
Five stars for the Subiaco team. Had an international delivery going to multiple countries with some customs challenges along the way. They helped liaise with the relevant parties, got it all sorted and kept me in the loop throughout. Really appreciated how accommodating they were. Would definitely use them again.
Deborah Bilson
20 hours ago
Delivered on time and lovely customer service!
G T
21 hours ago
Super helpful stuff, much appreciated.
Joanne Newton
20 hours ago
Appsoultly top class , from the beginning to the END !! Will be using YOU PEOPLE AGAIN!