Best Rated Courier Service
Australia's Award Winning Courier Service
See for yourself why independent review sites like ProductReview.com.au and Trustpilot rate PACK & SEND the best courier service in Australia in 2023.
We know we can say all we like about our services, but the people whose opinions we value the most – and learn from – are our customers.
That’s why we take advantage of listening to all customer feedback across the web and sharing this on our website. Browse our up-to-date honest and unbiased customer feedback right here on this page, to understand why independent review sites such as ProductReview.com.au rate PACK & SEND the best courier service in Australia in 2025.
What they're saying about our services
4.6
from 41,916 reviews
Flooring Cloudwalk
13 hours ago
Weatherill park staff - S*****p B******j Our experience with this staff member, was far from positive, company should consider a training in Customer Service that includes patience and understanding.
Inger Keane
163 days ago
We send 3 shipments with pack & send and it was an excellent experience! Harry organised all the paperwork and tracking, assisted with collection of quite a bulky pallet and nothing was a problem. Will definitely use again!
Vanessa Moss
7 hours ago
We stopped by in search of cardboard for packing, super friendly and helpful staff - very much appreciated, thank you!
Frank Hancock
8 hours ago
Very expensive cost including insurance, painting arrives damaged, they request quote to repair, I go out and get quote, they ghost me for 6 weeks not responding to 4 e-mails and then write me saying "it would be difficult to submit a claim." Beware here, poor packaging and charge for insurance but may not actually get insurance as if you need it, it is not available,
Trustpilot
Frank Hancock
12 hours ago
Terrible experience, expensive with cost on insurance, painting arrived damaged, I sent pictures of damage, they requested repair quote, I got a reasonable quote from local restorer and submitted, they ghosted me for 6 weeks not responding to 4 e-mails and then wrote me saying "it would be difficult to submit a claim on my behalf." Very disappointed in communication and why buy insurance if it does not compensate for actual damage?
Thom Yates
13 hours ago
Mike was very helpful along with Pack & Send who had a fast, reliable and great service and kept me updated. Thanks Guys!
Chris
13 hours ago
What a rarity to be so pleased with a service you want to write a review. Prompt delivery, great proactive communication. Thanks Mohammad!
Dexter Lola
13 hours ago
this amazing team transported my dream guitar and made the process so easy, assured and safe ❤️ 10/10 🥰
Mark Deocareza
14 hours ago
It was my first time sending a package with Pack & Send and the young lady made the process nice and easy.
John
13 hours ago
First time user of Pack&Send and they were fantastic. Short notice job, pick up and delivery, on time and no hassle. I could not be happier. John