Best Rated Courier Service

Luca Yang

Google

Oso Exit

**Extremely Poor Service – Important Legal Documents Arrived Wet and Damaged** I am extremely disappointed with the service provided by Pack & Send. I used their service to send important legal documents from Sydney, Australia, to Peru. Unfortunately, the documents arrived wet and damaged, which is completely unacceptable, especially considering their importance for legal proceedings and administrative matters in my home country. The documents had an estimated value of over AUD $1,800. What made this experience even worse was the way the situation was handled. DHL contacted the recipient in Peru to explain that the delivery had been delayed because the documents were wet and that they needed authorisation before delivering them. The recipient was also told that DHL had supposedly contacted me to inform me of the situation and that I had authorised the delivery. However, **I was never contacted, informed of the damage, or asked to provide any authorisation whatsoever.** These were not ordinary documents. They were important legal papers that required careful handling and proper protection throughout the shipping process. Having them arrive wet and damaged caused unnecessary stress and potentially serious complications. Even more disappointing was the complete lack of follow-up regarding the damage. Nobody contacted me to apologise, discuss the incident, offer compensation, or explain how such a situation could have occurred. When customers entrust a company with valuable and sensitive documents, they expect professional handling, reliable communication, and accountability when something goes wrong. Unfortunately, my experience fell far below these basic expectations. I would strongly encourage anyone considering Pack & Send for shipping important legal documents to think carefully before using their service. Based on my experience, I cannot recommend them. I expected a professional service, but instead received damaged documents, conflicting information, and no meaningful attempt to address the situation or compensate me for the damage.

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Sandra Pearce

A wonderful act of kindness! I visited PACK & SEND Ballarat today looking for some courier satchels to post fundraising calendars I’ve organised to help rescue abandoned and mistreated greyhounds and other sighthounds in Spain. The gentleman was actually leaving for the day when he spotted me at the premises. Rather than driving off, he turned his van around and came back to help me. When I explained what I needed, he offered me the satchels free of charge. I offered to pay him $10, but when he asked what they were for and I explained the charity, he insisted I take them for nothing. What an incredibly thoughtful and generous gesture! Every dollar saved means more money going directly towards helping these beautiful dogs. It’s wonderful to know there are still businesses and people who genuinely care about others. Thank you so much, PACK & SEND Ballarat. Your kindness was very much appreciated, and I wouldn’t hesitate to recommend your business! UPDATE TO MY PREVIOUS REVIEW I’ve returned to PACK & SEND once again after being unable to purchase the A3 envelopes I needed elsewhere for my fundraising calendars. Once again, I was met with extraordinary generosity. I asked for some envelopes, and not only did this lovely gentleman refuse to accept payment, he gave me far more than I had asked for! This is now the second time he has gone out of his way to help me with my fundraising project, with proceeds supporting the rescue of galgos and podencos in Spain. It’s wonderful to come across a local business with such genuine kindness and community spirit. I am incredibly grateful and cannot recommend them highly enough. Thank you once again!

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Michael Haddad

Excellent service and follow up. Package arrived early and was well packed.

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Joe Cursons

Do NOT use these clowns. We dropped off a package for delivery on Wed - unfortunately it turns out they selected Couriers Please as the delivery service and these guys are the absolute worst. By Friday no updates so we ring them, we're told it will be picked up that afternoon. The following Monday it still hasn't moved and we have to ring them again and demand they use a proper courier company (Star Track). What kind of courier company just let's someone's package sit around for the best part of a week? People use courier's because they need something delivered with some urgency. I would recommend never using pack and send south yarra - even beyond their use of terrible delivery companies (Couriers Please), they obviously don't care at all about their actual job of delivering something and they'll just let your items sit around. I would give them 0 stars but 1 is the minimum.

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Andy Rankin

These Guys & Gals are legends!!! They delivered four boxes and a large crated picture from a fairly remote location in Thailand to Wollongong with a minimum of fuss. The service I received was personalised, prompt and reasonably priced, especially given the complexity of the task. I recommend their services to all that can use them. Andy

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Helga Young

Great service. Professional and timely. Friendly staff.

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Annabelle

Came here hoping to pack and send something. Turns out they don’t send with UPS, and they also don’t let you pack with their boxes even if you would pay for it. So honestly a bit confused, if you don’t pack and send then what do you even do.

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Lynn Vaughan

We are a law firm & had to organise a courier of sensitive items from our client in Spain to our firm in Sydney. From the very beginning Rukhsar, Lisa and team were absolutely wonderful! The customer service I received and the genuine help and care was second to none! If I could rate more than five stars I certainly would do so!! Pack & Send......absolutely TOP CLASS SERVICE! THANK YOU!!!!!

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Palden Hayer

if you have purchased an item from an auction and want it shipped to your country PACK & SEND Bondi Junction is the best way to do it. Both Darren and Hank were of great help. I purchased a robe from bonham and they took care of the shipping headache. The best of the best and i hope to use your service soon in the future.

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