Best Rated Courier Service
Australia's Award Winning Courier Service
See for yourself why independent review sites like ProductReview.com.au and Trustpilot rate PACK & SEND the best courier service in Australia in 2023.
We know we can say all we like about our services, but the people whose opinions we value the most – and learn from – are our customers.
That’s why we take advantage of listening to all customer feedback across the web and sharing this on our website. Browse our up-to-date honest and unbiased customer feedback right here on this page, to understand why independent review sites such as ProductReview.com.au rate PACK & SEND the best courier service in Australia in 2025.
What they're saying about our services
4.6
from 42,409 reviews
Ann Needham
1 hour ago
I have been trusting my business with the Springfield team for some time now and can highly recommend them. Great communication and service, a pleasure to deal with.
Cameron Gillies
4 hours ago
Delivery time was very slow, tracking showed item sitting depot in Melbourne for 5 business days before departure, tracking wasn’t updated to show arrival in Adelaide and eventually was delivered 3 business days after arrival in Adelaide. Communication was poor in response to emails and phone calls. On the positive side, price was very good…..so if your pockets aren’t very full and you’re not in a rush, go for it
Trustpilot
Helen Townley
9 hours ago
Really helpful staff. I didn't have everything required to ship to America. The staff person emailed me the information I needed to send something to America. He was a huge help & went above & beyond.
Sofia Rostowski
8 hours ago
Amazing service! I accidentally left my iPad behind on the Gold Coast, and PACK & SEND arranged for it to be delivered safely back to me in Sydney. The process was quick, easy and professional. My iPad arrived securely packaged and in perfect condition. Thank you so much—I highly recommend them! SOFIA
Nefarious
8 hours ago
Great people, excellent service and willing to go above and beyond to accommodate your needs! Will be going back here whenever I need help packing or shipping devices again.
Drew patton
10 hours ago
I have to send a mosaic vase that was very fragile. It was delivered perfectly. And the staff were very polite and very helpful making the whole experience an absolute pleasure. Thank you again.
Katja Margraf
4 hours ago
Great service and very fast delivery!
Trustpilot
Chris Green
1150 days ago
Brilliant service! Couldn’t be happier. They take care of everything and pricing is spot on.
Emma
8 hours ago
Thank you so much Wendy for reuniting me with my teddy so quickly. You reassured me, sent her the quickest way and packaged her so nicely. I really appreciate it, thank you.
Trevor
10 hours ago
Michael at the service centre was very helpful, every thing was explained as to what was required as the package I was sending was classed as a DG ( dangerous goods) . And the delivery was done well before the ETA.