Best Rated Courier Service

John Dwyer

What a great service. They made it unbelievably easy.

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Jennifer D.

I never write reviews but Liam from the Pack and Send store in North Geelong is OUTSTANDING! He is professional, competent and thorough. He organised everything, thought of every detail and followed up. An absolute asset to the company!

Product Review

FM Services

I recently sent a fragile parcel to Regional Victoria in the Gippsland area. The whole experience from dropping off my item in Ringwood to the delivery in Bairnsdale was easy , extremely helpful from the staff at Pack & Send Ringwood and the Delivery was super fast and door to door next day . They put Australia Post to Shame . Thank you Tina and the team at Pack & Send Ringwood, I, cannot recommend you highly enough . Maria S

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Ian

I recently did business with Pack & Send Booragoon, and found Mr Irfan Patowary a very efficient, friendly person with a very professional attitude. The goods I had shipped via Pack & Send Booragoon arrived at its destination on time and in excellent condition. I intend to continue doing business with Pack & send Booragoon. Thank you Mr Irfan Patowary Cheers -- Ian

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Edegar Domingues

Great service! The bags arrived at the correct destination on time, and the customer service was excellent. Very happy with the experience. Thank you!

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Pat Clarke

Unfortunately having to write this one star review. This was completely avoidable from Pack & Send, but here we are. For perspective, I purchased a full service postage option for my iMac to be delivered to my door; the price difference from my initial quote was approximately $160. The only difference in this service was whether or not I packaged the computer myself. Not extra insurance, nothing, just packing included. I was happy to pay it so I didn't have to handle the inconvenience. The price difference was high but I paid it regardless due to the assurance there would be exceptional service provided. What I received was not that; whatsoever. Having paid on the 4/8/26; and the Balmain store receiving it on that same date, there was no update on my item until the 10/8/26. This amounted to a near full 5 business days before anyone felt the urge to do some work on the most expensive order a private customer can put through for that size item. Remember that the additional tasks associated include: Input data from customer into label, print label, cut box, stick label on box, bubble wrap item, put in box. Nothing else in included to justify the $160 price difference from just doing it myself. Paying that for that additional service resulted in a 8 business day wait from Sydney to Melbourne for the product. Something that likely would have only taken 2 if I had packaged it myself. (It was sent on the following Tuesday and received on Thursday) As someone who has to manage customer orders and postage himself for work. This was ridiculous and downright insulting. Exceptional pricing, for bottom rate service. I also had to wait another day for the transport company to actually input it into their system and get it sent. 6 full business days from when payment and the item was received. Through my work, we aim for one. I called the store to get an explanation; I dealt with Andrew; who is one of the few positives in my experience. He was courteous and explained that he had been off for a few days and got the order processed as soon as he could. I requested some of my money back due to how long it took to process the order, he explained he wasn't in the position to do this (understandably). Remember, exceptional cost requires exceptional delivery, taking 5 business days to put an item in a box is inappropriate; when you charge $200 to do so, $160 entirely for that specific service, there is no room for this sort of behaviour. He forwarded my details onto the manager and explained they would be in touch. They never got in touch; which to this day, i believe is a clear example of stalling to avoid accountability. After following up once again with Andrew, the manager still never reached out (hence the avoidable nature of this case). This is the worst part, the lack of interest in reasonable customer complaints is unacceptable. The story continues when I finally received the computer 8 business days after it was given to Pack & Send. They take packing seriously, which is great, it arrived unharmed and working. That's all great, many layers of bubble wrap were used. The problem arose when I reached the final layer, which has been put on with a very large amount of Gorilla Tape. This is pretty much as tough as tape gets, placed in bulk, against a 20mm iMac screen. It can't be gently torn at all due to the weave in the tape, it requires a blade, right up against your screen, with force. You're levering and prying against the wafer thin computer with a box cutter just to release it. I consider myself lucky I was able to get it off without damaging the computer. Bubble wrap doesn't need industrial strength tape to hold it on. My issue here was never the price, it's the fact that businesses that charge highly have to provide a high level of service. This did not occur. Stalling from the manager and delaying doing basic tasks from the staff are not what is expected when you pay $160 for the labour and supplies associated with posting a 24 inch computer. It's really not that hard.

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Dorothy Becket

I had a fantastic experience with Mrunal and her team. From the first communication with quoting through to packaging and delivery Mrunal and her team took great care with the logistics. I was also very impressed with the care taken in packaging of my antique chair that I purchased through an auction house. Excellent customer service and I highly recommend their services.

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Christine Moore

Fantastic service for a reasonable price. My item, a framed painting, was shipped rapidly and arrived in the USA in perfect condition.

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Daniel Ruffle

The team are extremely helpful, and provide excellent service and options to suit the specific needs. I have used the Gepps Cross branch for both work and personal shipments, and each time they have gone above and beyond to ensure my shipments were handled with care and professionalism. Would highly recommend them for any shipments!

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Greg Johansson

Very happy return customer. Pack and Send Hobart had to pick up a bulky lot from an auction and pack 1 item and take the rest back to the auction. They did a great job and coped with an email melt down I suffered. Pack and Send Hobart team are the best! Regards Greg

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