Best Rated Courier Service

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frank wang

Good service.

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K Suddith

The best international shipping company that I have found in the Moreton Bay region (actually all of Brisbane). Kind, knowledgeable, and highly professional owners. My packages always arrive on time (or early) and in excellent shape. I highly recommend!!! Thanks again!!!!

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Drew .Shedden

Great service, we had very important visa documents on a critical time frame our parcel was delivered from Mackay to perth within 24hrs. No where else would have achieved this. Thanks to Jenny and the team

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Dianne Phillips

Fantastic service and very friendly. Amit helped with all the packing of 3 original acrylic paintings. Everything about the experience was perfect. Definitely recommend Pack and Send Lilydale. I have told many people about the outstanding service and their professional attitude. Will definitely use them again.

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Charles Rushton

I have been using pack and send for years to ship art and fragile items, because pack and send take the time to customise packaging to suit the specific item being transported. This store how ever, sent two artworks (on mirrors) in the one box, wrapped in one layer of bubble wrap in a box non conforming to the shape of the item causing movement and the items to shatter during transport. I would not recommend this pack and send, as their ability and skills are not at a level that should give you any confidence your fragile won’t break. Which totally defeats the purpose of using them. There are other pack and sends about, go there instead. Absolutely shocking. A recent update, is that the owner of this store, who I was told by his staff on the day I received, actually packed the items the way they were. Now has also been stalling the insurance claim to the point head office has been involved and helping me greatly. As the items arrived in a thousand pieces (intricate artworks etched into the glass) I was not able to safely take them. Underwriters expressed the requirement for proof it’s “unfixable” by a specialist in that field. I went on to provide the artists details, in an emailed I ccd head office in. I explained this was impossible, luckily, due to the professionalism and proactive nature the rest of this organisation upholds, the store I picked the item from has on their own gone out of there way to take the thousand broken glass shards to a specialist for this report. When I called Murmaid beach today to discuss this with them the owner verbally abused me over the phone and hung up. Sensationally unprofessional and as evident from the packaging used, deniability berated across the phone, regardless of the totally unacceptable packaging there is zero accountability from this stores owner. Lucky I have kept all emails, and recored phone calls. if you do decide to deal with this store, approach with extreme caution and keep a very documented paper trail. There are many fantastic pack and send locations there’s just no point taking the risk going to Murmaid beach. Again I want to emphasise the extremely high standard ALL other pack and send locations have demonstrated over the years. You can trust them all the way, and I hope this post doesn’t deter anyone from any store but murmaid beach.

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Ayden Vojnic

I purchased a valuable item through an auction, and PACK & SEND was responsible for handling its shipment. The item has not reached me, and the business has advised they are still searching for it. They have refunded the purchase price as an interim payment while the search continues, but I have not been given a timeline for the search or any indication of what the final outcome will be if the item cannot be located.

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ivaylo andonov

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