Best Rated Courier Service

John Gordon

Google

Roxann Message

Very efficient and friendly service. Highly recommend

Google

Paola Kepper

Very timely and safe delivery of a large crate from Sydney to North Queensland.

Google

William Banks

Very quick delivery

Trustpilot

Jeff Hosegood

Staff member was very helpful and made the experience so easy. The location of the shop is terrible. People who have boxes to carry and no parking anywhere to be seen. If you are going to run a bulky package service at least get some parking.

Google

Tracy LEE

Driven by the good reviews and to secure the package sent, I went to North Ryde P&S for the service. I was greeted by Alex, he carefully did all the procedures and to assure me that my package will arrive the next day. And it did, it arrived the next day at noon. Thank you Alex and the team involved to ensure my package delivered successfully.

Google

jon percival

Google

Brad

Booked an item for pick up and the courier was a complete no show. No communication whatsoever. Called up to ask for an indication of when it it might be and was told any time between the next 2-3 days, somewhere between 9am and 5pm — not especially helpful for someone who works full time. So then I ask if I can just drop it off myself, to which I’m told yes, but I’ll have to cancel this booking first and to just take the box in and they’ll sort everything out when I get there. So I head in to my “local” branch and the chap behind the counter was incredibly rude to me from the get go. As soon as I walked in the door he looked at me with a combination of contempt and bewilderment, as if a man carrying a box was some form of foreign concept to him. He proceeded to be the most unhelpful, condescending and disagreeable individual I’ve had the immense displeasure of encountering. When I informed him of my conversation on the phone he snapped “did ya book it online?” to which I responded, no, I was told to just come in and it would be sorted. He then proceeded to lecture me about how it’ll be more expensive. I was unaware of this but said that would be fine expecting it to be a smallish amount more. He proceeded to tell me it would be more than $100 extra simply for dropping it off in person. When I politely asked for an explanation of the different prices he proceed to ramble on about his wages and superannuation and other completely irrelevant details. Instantly regretting having asked, I finally asked if I could book it in online myself right there in the shop to which he informed me yes I could, but I’d need to print my own labels, a statement delivered all the while standing directly in front of a printer. Defeated and clearly not about to receive any help from the attendant, I said fine, I will return with fresh labels. The next morning I arrive with fresh labels at the exact opening time they’ve listed on their website as I needed to limit how late for work I’d be, having detoured two mornings in a row. No one home. So I wait 5 minutes…still no one home. I wait another 15 minutes and then finally someone arrives to unlock the front door and switch the lights on. The bittersweet part is that once someone finally decided to show up (nearly half an hour after the advertised opening time) it took no more than 15 seconds to drop the box off. Which is great, but oddly frustrating that it took a weeks long ordeal for such a simple action. So that is the tale of the worst customer experience of my life. Everyone I dealt with was rude and immensely unhelpful. I will never use Pack and Send again and the only reason I’m not giving less stars is because the parcel arrived within the expected timeframe (although that’s really not their win but the actual courier themselves).

Trustpilot

Amanda

Very efficient and friendly at drop off, tracking kept me updated so I was able to let the customer know when their parcel would arrive. Very happy with the service.

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