Best Rated Courier Service
Australia's Award Winning Courier Service
See for yourself why independent review sites like ProductReview.com.au and Trustpilot rate PACK & SEND the best courier service in Australia in 2023.
We know we can say all we like about our services, but the people whose opinions we value the most – and learn from – are our customers.
That’s why we take advantage of listening to all customer feedback across the web and sharing this on our website. Browse our up-to-date honest and unbiased customer feedback right here on this page, to understand why independent review sites such as ProductReview.com.au rate PACK & SEND the best courier service in Australia in 2025.
What they're saying about our services
4.6
from 42,123 reviews
Robert Whooley
5 hours ago
Accidentally bought something from Grays online that I thought was in Melbourne after specifically searching Victoria. Turns out it was in Sydney. Grays puts you in different States if product is elsewhere. Tried my best to find a Sydney solution. Was about to abandon the item when Odie from Pack and Send - Seven Hills - provided an innovative solution. Depot to Depot - with them packing the item (something no-one else offered that) made the purchase and delivery viable. Sydney to Perth was significantly cheaper and included packing. Others wanted ready boxed on pick up. When you don't know anyone in Sydney - how do you get it boxed? Thanks Odie and thanks Michael in Balcatta. Job done. 5 stars! Easy, Trustworthy and Innovative. Sounds like an ad .. but very grateful to have the items at a viable cost in a short time. If you are in trouble ... ring Pack and Send - Seven Hills and ask for Odie.
Brett Goldsmith
4 hours ago
Andrina organized my fragile acoustic guitar to be picked up interstate & sent to me in Melbourne. The instrument arrived a great condition & well within a week! Thanks again.
Emma-Jayne Szalajko
4 hours ago
I recently purchased a large Propagation Bed almost 2m long, 1m wide and with a weight label of 150kg) from Victoria and it was delivered to nearby warehouse/hub in Smeaton Grange. The quote they provided to forward it to my residential address in Camden was ridiculous - more than double the cost to get it from Victoria. I requested a quote from Pack and Send Narellan and Joan called shortly after. She went above and beyond to get me the best quote and ensure the item was picked up (next day) and safely delivered to avoid me paying additional storage fees. She handled everything with the BEST customer service I've received in NSW, this kind of customer service I've only ever experienced in South Australia. Joan deserves Employee of the Month, a Payrise and a big bunch of flowers from me when Spring starts blooming! Thank you Joan for caring and helping and Pack and Send for providing such a great local service! It was great to hear that you specialise in the awkward and the difficult - the things that other companies won't touch or charge the earth for!!!
Julia Richardson
4 hours ago
Such an easy business to use. Really efficient and so helpful. Jade and Rochelle were amazing. Will definitely be using them again.
Mark Jones
5 hours ago
Find another courier, these guys are useless.
Nadene Kaiser
5 hours ago
Edwin Lowther
5 hours ago
Great service. Book was delivered in a week. Took the South African post office 9 months and lots of grief last year
Nico de wet
20 hours ago
Vikas has an amazing team to work with and goes above and beyond.
Amy Nguyen
1 day ago
Amazing service!! I was shipping delicate PC and PC parts from Sydney to Adelaide and had no idea how to pack them, and was worried about how much it would cost. The staff there were incredibly helpful, and the price for shipping such a large package was very reasonable! The package was delivered extremely fast (within 2 business days), and we are extremely satisfied! Couldn't recommend them more!
Berto Bauza
1 day ago
Difficulty to find on Google map, there building is on there other side