Best Rated Courier Service

Marthinus Van Wyk

I have had the best experience with Pack and send Mackay. Really friendly staff and amazing amount of effort they put in to helping you and assuring your parcel gets picked up and delivered as fast as possible. I would never use a different shipping company again. Thank you Mackay Pack & Send.

Google

Dave

I found the set up very easy to use and the communication was excellent

Trustpilot

Swastika Sapkota

Used pack and send couples weeks ago for our big move from VIC to WA, found them very helpful and reliable. Thanks for replying all the emails back and forth on time and providing us with the best available options. Honestly the boxes arrived before us that was definitely quicker than we thought. Thanks Jainish and team!!!

Google

Mario Ragusa

I have used this branch on many occasions, great service.

Google

Andrew Boxleitner

Do not use this branch, service is poor. As soon as I personally dropped off my package I was inundated with delays and misinformation. I’ve used pack & send many times with no issues but this branch is lacking many things.

Google

Mitchell James

We have used PACK & SEND’s Online Self Service for repeat shipments using the exact same box, same contents, same dimensions, same weight range, and same route. Despite this consistency, we have now been charged multiple “Manual Handling Surcharges” after delivery for shipments that are materially identical to many others that travelled through their network without issue. When challenged, the explanation provided was that invisible or unspecified factors during depot processing may trigger automatic charges. No evidence was provided. No measurable difference was identified. Just a generic reference to automation systems and terms & conditions. In other words: identical shipments may or may not attract additional charges, and you won’t know until after your credit card has been charged. That is not transparent pricing. That is not predictable commercial practice. And it is not acceptable for businesses relying on consistent freight costs. What is most concerning is the pattern — repeated post-billing adjustments on shipments with no meaningful variation. If you are a business sending repeat freight, be aware that even if nothing changes on your end, your final cost might. Very disappointing experience.

Trustpilot

Pia Filippi

Thank you SO much Brandon for the support you provided JK and I with getting our gear on the way to our new home in Canberra. Not only professional but kind and empathetic - at the tail end of a big move I appreciated your service so much! I know my gear is in super safe hands with yourself and Josh (the packer extrordinaire)If you are reading this, go no further. These two are a fantastic team, providing a level of service far higher than I expected.

Google

Sharon Griffiths

Exceptional service and care for my products to arrive safely at their destination. Thank you

Google

Annette Bulling

This service fully met my expectations. The staff were helpful, available and responsive and their systems effective. No over-promising and under delivering. Everything was picked up on the time specified and delivered within the timeframe requested. All communication was polite and supportive and their pricing reasonable and competitive. Highly recommended!

Google

Natalie Lim

Amazing service from Himanshu Chudasama and team. He helped me a lot with my move to the Gold Coast. My things arrived safely. Thanks again!

Google