Best Rated Courier Service

Shelley Thomson

I have used pack and send many times over the past 15 years but NEVER would I use this service ever again after this week. I left some boxes that I had packed (following packing guidelines by professional packers) with my neighbour in Qld to be collected and sent to NSW.. The boxes were collected and I received a phone call to say one box had a cleaning product (carpet cleaner) leaking because the box was on its side instead of upright. Who was at fault? I was already interstate so I can't say. I instructed the person to throw away the product (which had cost over $100) and maybe put two of the smaller wine boxes into a larger box to save space. I knew the other boxes were all securely packed including the wine. Millions of bottles of wine a day are shipped standing up in boxes with cardboard dividers. Mine had thick cardboard especially made for wine plus bubble wrap and butchers paper for extra protection. Next thing I know I received a phone call to say all my belongings had been gone through and repacked at an extra cost of $450. I was being held for ransom as I had no choice as I had already moved interstate. The person who packed them has not got the first clue of how to pack anything. The first rule of packing is to stand everything UP NOT LIE IT DOWN including glasses and plates. All the weight comes on the top of the box so things will get broken if lying on their side and taking all the weight. Firstly, the box was the wrong size and far too big and far too overweight. (of course I was charged for the extra weight!) Secondly, bottles and jars are NEVER, EVER, stored lying down consequently when I received the boxes they were split down the sides and crushed and jars were broken even though they had been wrapped in bubble wrap enough for 10 jars. Wine was bubble wrapped and lying down and yet plastic bottles of tomato sauce and other sauce was left upwrapped and was dented. I am amazed there was not sauce all over the boxes. Cheap $2 mugs were wrapped in thick bubble wrap inside and out and yet a $60 mug was not and of course was broken because it was lying down and was crushed. There were tins of food just thrown in on top rolling around loose. I had packed all those boxes with everything packed tight standing up and may dollars worth of paper and bubble wrap keeping it secure. I am very angry that all my work was undone and was not necessary all to make a few hundred extra dollars. I was warned by the removalist I used not to use Pack and Send and he was right. Do yourself a favour and find another way to move. I am disgusted!

Google

Kenneth Yuen

Location extremely convenient next to shops and light rail, check for blue signage and the quick arrows, many businesses can benefit from the quick freight

Google

Hannah Norris

not open and no signage or contact options - despite google advertising the branch as open

Google

Robin Bruns

Not open Saturday morning

Google

John

Very responsive and one step ahead of me in planning and execution.

Product Review

Autopro Work

Great service and communication from my first phone call with Sam and during emails with both Sam and Bob. They made the whole process simple and it was an easy choice to trust them to get my rare car panels from WA to myself in VIC. I had clear photos emailed to confirm the condition of the items and how well they were packed ready to ship. The items arrived quite quickly and in perfect condition. I would definitely use them again and have been telling all my friends and other business owners. Keep up the great work team!! Highly Recommend. Cheers Jo ( Owner at Autopro Stawell Victoria)

Google

Hieu Cao

Professional and friendly service! Sam, the franchise owner, was very understanding and professional with our transport request moving belongings from Perth back to Melbourne. He helped us choose the best delivery option for our package and handled our goods with care. Communication was clear throughout from start to finish. Overall it was a stress-free experience that we're happy to pay for. As Pack & Send works as a third party between you and the freight company, there's not much to comment on the delivery or cost as it's handled and managed by the actual logistics company. You will pay extra compared to booking directly with the freight company but it's a cost we are happy to pay knowing our packages are safe and secured prior to transport.

Google

Tyron Bell

Great service ..fantastic easy process..

Google

Greg Corbette

Great experience and support

Google

Mark Hamersley

We have used Pack & Send Booragoon on several occasions. Each time they are pleasant to deal with and very helpful. No need to work out the finer details of freight when the experts can sort it all out for you. Recommended.

Google