We know we can say all we like about our services, but the people whose opinions we value the most – and learn from – are our customers.
That’s why we take advantage of listening to all customer feedback across the web and sharing this on our website. Browse our up-to-date honest and unbiased customer feedback right here on this page, to understand why independent review sites such as ProductReview.com.au rate PACK & SEND the best courier service in Australia in 2025.
What they're saying about our services
4.6
from 41,263 reviews
John Hall
1 hour ago
The service is top tier. Staff are very friendly, professional, helpful and meet your delivery needs no matter how small or big the order.
dominika keller
50 minutes ago
Wonderful, friendly, and knowledgeable customer service especially considering lots of issues from my end. Tina was onto everything and was an absolute pleasure to deal with. Needless to say I now have a ‘favourite’ courier company. Thank you Tina for all your help!
Red Baron
10 hours ago
Had a fuel injection throttle body needing to be sent back to the states for repair under warranty. After speaking with multiple other companies, some wouldn't touch it at all due to it being an auto part, and others claimed it would fetch a hefty customs duty/tariffs. Pack and Send Gepps Cross have exceptional customer service, very impressed by their communication and clear drive to help, as well as their obvious expertise/experience. Got it back a few days ago, repaired, no duties/tariffs, only payment I made was to Pack and Send for the job. Give them a shot, I reckon you'll be impressed too.
jason
9 hours ago
Fantastic service with friendly staff. Highly recommended. I will be using again.
Deepak Singh
11 hours ago
I recently used Pack & Send Altona for my shipment, and I am extremely satisfied with their service. The team was professional, efficient, and very helpful throughout the entire process. They handled everything with great care and ensured all documentation and arrangements were completed smoothly. Their pricing was very competitive and offered excellent value for the quality of service provided. Harry Communication was clear and prompt, which made the whole experience stress-free. I highly recommend Pack & Send Altona to anyone looking for reliable service and great pricing. I will definitely use them again in future.
Peter Tan
11 hours ago
I have the privilege of dealing with an effective and efficient Diana and her team. My own packing of a desktop computer and some stuff arrived safely and on time in Melbourne. From the initial contact to the pick up and finally the delivery, everything was tip-top. If you want a 1st class service at an economy pricing, just go look for Diana at PACK & SEND Booragoon, these guys really know how to run a courier service!!!
Sean Layh
10 hours ago
I highly recommend. Neeraj and his team are prompt, professional and all over the details. I have used them multiple times now and have been very happy with the service.
Amanda Leo
5 hours ago
Great communication from the beginning right through, very helpful and transparent great price definitely would recommend to anyone that is looking to send stuff
Product Review
Alan Maddock
1 day ago
Hi My wife left her cardigan at the airport whilst boarding and we were advised by the airline staff to go to lost and found at the next airport which we did and then were told to call the airline and that took forever as you have to fill out form online then we were told it could take 7 days days for then to look for it and get back to us this was no use as we are travelling We received you guys contact info and called you and the cardigan arrived next day thanks again
Pam and Robert
1 day ago
Another great service by Pack&send. My item was picked up, brought back for wrapping and packing then on its way to me delivered in perfect condition - as always. I cannot say enough positive things about this company and the wonderful people who work there. First class, first choice.
Product Review