Best Rated Courier Service
Australia's Award Winning Courier Service
See for yourself why independent review sites like ProductReview.com.au and Trustpilot rate PACK & SEND the best courier service in Australia in 2023.
We know we can say all we like about our services, but the people whose opinions we value the most – and learn from – are our customers.
That’s why we take advantage of listening to all customer feedback across the web and sharing this on our website. Browse our up-to-date honest and unbiased customer feedback right here on this page, to understand why independent review sites such as ProductReview.com.au rate PACK & SEND the best courier service in Australia in 2025.
What they're saying about our services
4.6
from 42,678 reviews
Philipp Stäuble
58 minutes ago
A absolute perfect Service! Thanks to the whole Team in Cairns and in Sydney. Our Case arrive in our Hotel as promissed! Really a top idea to travel only with the case you need in Australia and have then a new Case for Newzealand:-)
Jeffrey Rue
39 minutes ago
Very good service . From 1st enquiry to having packed safely and shipped to our daughter within a few days with no problems with delivery in NZ. Kept notified throughout the service. Definitely would recommend Pack and Send Pakenham
Brenda Simpson
55 minutes ago
Thank you to Chris, he was awesome to deal with, and very helpful 😀
Darren
18 hours ago
Prompt pick-up of parcel. website easy to navigate with clear instructions and information. All my enquiries were followed through. Will be using their services again when needed
Trustpilot
Ben Lamuer
1 day ago
Got absolutely scammed, sent a kite and board from tweed to south australia, charged me more than 500$ and arrived broken. Startrack quoted me 180$ for the same delivery. Kite was already packed and board in board bag.
Forough Yavari
2 days ago
I had a wonderful experience with PACK & SEND Kew. The team took great care in professionally packing my artworks, making custom boxes and ensuring everything arrived safely and on time in Perth for my exhibition. They were incredibly caring, friendly and professional throughout the entire process. I truly appreciate their attention to detail and would highly recommend them to anyone looking to ship valuable or delicate artworks. Thank you so much for your excellent service! 🙏🏻🙏🏻🙏🏻
Raffaccino
1 day ago
These guys packed my speakers I had to take overseas. Came in late on a Thursday afternoon and they finished it the next day. Great customer service and I recommend them highly for anything you need packed.
Chris Meimaroglou
2 days ago
Happy with the service & updates. Highly recommend.
The Bellchambers
2 days ago
Feel free to reach out to me for feedback
Trustpilot
An Nguyen
2 days ago
Very disappointing experience with PACK & SEND Online Self Service. I booked and paid to send my personal belongings, only to have my booking cancelled because personal goods are apparently prohibited under their online service. This makes little sense to me. If these items cannot be shipped through the online service, why does the system allow customers to complete the booking and payment in the first place? What made the experience even worse was being charged a $5 cancellation fee for an issue caused by the limitations of their own service. After wasting time dealing with the cancellation and the inconvenience it caused, being charged an extra fee felt completely unreasonable and unfair.
Trustpilot