We know we can say all we like about our services, but the people whose opinions we value the most – and learn from – are our customers.
That’s why we take advantage of listening to all customer feedback across the web and sharing this on our website. Browse our up-to-date honest and unbiased customer feedback right here on this page, to understand why independent review sites such as ProductReview.com.au rate PACK & SEND the best courier service in Australia in 2025.
What they're saying about our services
4.6
from 41,001 reviews
DeborahDaley
3 hours ago
Professional prompt service
Trustpilot
Christine Simons
11 hours ago
I am sure that pack and send usually do a good job, but my items were sent over the Christmas /New Year break, and the courier service said my item was out for delivery, and had been delivered, but it hadn’t. Something had gone wrong. I rang who I could , but was just given the run around over the holiday period, the ‘help’ was an illusion. Several days late , the item was delivered, no apology, no acknowledgment. It wasted my time, and was very stressful. It would have been better if Pack & Send had said I would be better to wait until everyone was back at work. It was sort of implied, but not clearly enough. I had no idea that no one was genuinely overlooking deliveries.
Joshua Sowton
21 hours ago
The staff at the centre in Braddon were exceptional, friendly and helped us send our boxes for a cheaper rate. The only downside from this process is we didn’t actually receive an email from the centre in SA when the boxes were ready to pick up. Apart from this, we were super happy with our experience at Pack and Send.
Chris Roberts
23 hours ago
They were totally professional in collecting, packing and shipping antiques I had purchased at an antique auction in another state. In particular the packing was perfect and they kept me fully informed on the status of delivery. I will be using them again in the future.
Natalie Costa Bir
1 day ago
Great experience using Pack & Send to deliver a laptop and related accessories from QLD to NSW. They packaged up the laptop and it arrived in perfect condition in good time. They were very helpful in making it all happen - special thanks to Noah and Julie for all their assistance.
Avonia Donnellan
3 days ago
I recently used your services to send a fragile birthday gift to a friend in rural South Australia. It arrived securely packed and intact in less than 24 hours on standard delivery. She was overjoyed to receive it. In her own words… ‘Pack and Send rocks!’ As a sender, I really appreciated your central location, the parking out front, and the friendly and straightforward manner of your front desk staff. Thank you for your professionalism and providing such a great service.
William King
3 days ago
Very helpful and professinal
Jan Patterson
490 days ago
Excellent service highly recommend
William Scott
3 days ago
The service was professional and the staff were knowledgeable. In fact they exceeded my expectations. The tracking was easy to follow & the great news for us is we have immediately received a refund from the supplier Thanks for a satisfactory service & if ever we need a service again they would be our first choice.
Barry Jones
1769 days ago
Just used their service again August 25 and faultless as usual. Item was very awkward and delicate and arrived in perfect order. Again they have excelled in their service. Can't fault. I've used this service many times and still excellent. Excellent service and packing, arrived before I could track it. Many thanks to the team. Used them again and service was excellent as always. Have used multiple times and always very good service and very safe shipping.