Best Rated Courier Service
Australia's Award Winning Courier Service
See for yourself why independent review sites like ProductReview.com.au and Trustpilot rate PACK & SEND the best courier service in Australia in 2023.
We know we can say all we like about our services, but the people whose opinions we value the most – and learn from – are our customers.
That’s why we take advantage of listening to all customer feedback across the web and sharing this on our website. Browse our up-to-date honest and unbiased customer feedback right here on this page, to understand why independent review sites such as ProductReview.com.au rate PACK & SEND the best courier service in Australia in 2025.
What they're saying about our services
4.6
from 41,741 reviews
Ashley Coleman
1 hour ago
Always great service. Friendly and professional, their advice and service is always spot on. Thanks :-)
Stephen Asmus
4 hours ago
Easy as pie to book. Great comms. Courteous staff. Competitive price and speedy delivery.
Trustpilot
Andy Curnow
4 hours ago
Box to be delivered from Subiaco WA to Thornbury VIC to my daughter. Unit 7/nnn xxx Street. 1. Dropped the box, prepaid and labelled to Subiaco early on a Monday morning . Rep there said the box would be collected the next day am. Next day pm, I couldn’t get tracking data. Went back to the store and box was still sitting there on the floor. Collected on the next day, Wed. 2. First delivery attempt made to unit 9 or 10 (not unit 7). Maybe the unit number on the door would have raised a red flag for the driver? 3. Second delivery attempt made to unit 15 (not unit 7). Maybe the unit number 15 on the wall next to the door would have raised a red flag for the driver? 4. Escalated the non delivery. Box held for ransom for another delivery. Aramex acquiesced and agreed to another attempt after we received photos of previous incorrect attempts. 5. Third delivery attempt made to unit 15 again. Box handed to local news agency pick up point. So an expected delivery time of 5 to 7 days turned into almost 4 weeks. Unacceptable service from Pack and Send’s Melbourne delivery contractor, Aramex. I doubt I will use Pack and Send to send items to my daughter or grandchildren for future birthday and Christmas packages unless I can get some assurance that delivery will be made to the correct address.
Trustpilot
Yan F.
5 hours ago
fast and safe, highly recommended. Parcel was picked up on time, good service, save time.
Product Review
Deanne Bradshaw
10 hours ago
Excellent service. Very impressed with the prompt pick up and advice on what type of transport to use that best suited the delivery. Thank you
Chris Thomas
1 day ago
I always have an excellent experience at Pack & Send! Harry is super helpful and very friendly… 5 Stars from me.
Charisma Parra
9 hours ago
"I would like to commend the team for their efficiency in processing our recent last-minute request. The shipment from Brisbane to Sydney was delivered on time and the communication throughout was excellent. A reliable partner for time-sensitive deliveries."
Melanie
1 day ago
Great fast service , $$ was a bit high but you pay for the service and piece of mind ..
Dianna Humphries
1 day ago
The staff are very helpful - both during an advance phone call, and when I dropped off the package at Albion.
Trustpilot
Daniel “DannysCustoms” Cannan
2 days ago
After an entire week still no quote, I have the email confirmation so I know it went through. No call, email, SMS or even a carrier pigeon to give me a quote, ask a question, confirm details or even reject the request. Wasn't even a difficult or odd item, it was a $500 HJC i91 helmet. They know this because I specified it in the quote request, even if they didn't see that part they would've know it if they bothered to try contacting me at any point in the past week. By the look of the higher ratings they must be real selective about which jobs they take on, I must've missed the check box saying I'll give a rave review of outstanding and beyond belief ability to collect an item from point A and deliver to point B.