Best Rated Courier Service
Australia's Award Winning Courier Service
See for yourself why independent review sites like ProductReview.com.au and Trustpilot rate PACK & SEND the best courier service in Australia in 2023.
We know we can say all we like about our services, but the people whose opinions we value the most – and learn from – are our customers.
That’s why we take advantage of listening to all customer feedback across the web and sharing this on our website. Browse our up-to-date honest and unbiased customer feedback right here on this page, to understand why independent review sites such as ProductReview.com.au rate PACK & SEND the best courier service in Australia in 2025.
What they're saying about our services
4.6
from 42,213 reviews
Jae UC27
5 hours ago
Friendly, reassuring service. Goods were delivered intact as promised. I recommend this service.
Heather Nicholls
5 hours ago
Excellent service. Parcel delivered on time and in good condition
Brent Cole
4 hours ago
Great to deal with, needed item set to Gold Coast arrived the next day
Mark Lenon
4 hours ago
Michael was a pleasure to deal with and did an amazing job at picking up my artwork, professionally packing and sending it. The artwork was important to me and I sincerely appreciate his efforts. Highly recommend!
ANTONY MUSICAL
5 hours ago
Best customer service by sam and meril. Highly recommended!
Kent Bissell
4 hours ago
Great company who really went out of their way to solve an urgent problem.
Georgios Gkoumas
22 hours ago
Excellent service! I used them to pack and send a box of 6 laptop chargers. The staff handled everything quickly, packed them securely so they wouldn't rattle around, and the delivery was fast. Highly recommend for stress-free shipping!
Brisbane Translation
1 day ago
Yasamin Khadembashi
2 days ago
As a professional artist, I would strongly caution anyone working with highly textured, impasto, or fragile artworks before using Pack & Send Fremantle. I paid approximately $160 to have my painting professionally packaged. I repeatedly explained that the sculptural impasto surface and protruding synthetic eyelashes could not have anything touching them, and specifically requested a timber travel frame with 10–15 cm clearance between the artwork and the lid. Instead, no travel frame was made. The box was only around 7 cm deep internally, and foam blocks were placed directly onto the painted surface—the exact thing I had warned against. When the painting returned from the Art Gallery of NSW, large areas of impasto had been crushed, dragged through gold leaf, and required weeks of restoration. The Gallery confirmed no damage was noted on arrival and advised the damage most likely occurred during return transit due to pressure on the packaging. I also found the response from management (specifically Mike Jones - operations manager) dismissive, condescending, patronising, rude, gaslighting and extremely unprofessional. I received no refund or compensation. If you’re an artist transporting valuable, textured work, I would recommend using IAS - Fine Art Logistics (if your in Perth ask for Doug he is great!).
Gabrielle Wong
2 days ago
A big thank you to David for his amazing customer service! I chose the pick-up service with Pack & Send, and on the day of collection, even though David had already finished work, he kindly came to pick up my parcel on his way home. His dedication and willingness to help really impressed me. Thank you, David, for going above and beyond and providing such excellent service. Highly appreciated!