Best Rated Courier Service
Australia's Award Winning Courier Service
See for yourself why independent review sites like ProductReview.com.au and Trustpilot rate PACK & SEND the best courier service in Australia in 2023.
We know we can say all we like about our services, but the people whose opinions we value the most – and learn from – are our customers.
That’s why we take advantage of listening to all customer feedback across the web and sharing this on our website. Browse our up-to-date honest and unbiased customer feedback right here on this page, to understand why independent review sites such as ProductReview.com.au rate PACK & SEND the best courier service in Australia in 2025.
What they're saying about our services
4.6
from 42,082 reviews
Kamal Hossain
5 hours ago
I have very positive experience and highly recommend the service for reasonable price and faster delivery. This is first time I used their service and the customer service experience was more than 5 star starting with Phone enquiry and then dropping my package at the centre . Please keep it up. On side note, I picked up my package at Werribee, Victoria, is 3030. If I had the opportunity, I would have given -1 (minus one) for the customer experience at the centre. The lady attended me should have a proper training for basic norms of customer support.
Rose
4 hours ago
James and Shawn are Amazing 10 stars
Ruan Wolfaardt
19 hours ago
Closed but said they are open until midday on a Saturday
Vanessa fan
22 hours ago
Excellent service! The staff were very helpful, patient, and professional throughout the whole process. My parcel arrived at its destination much faster than expected. Highly recommended. Thank you for the great service!
Sindy Makalea
1 day ago
I live in Wiluna, located 950 kilometres northeast of Perth WA. Today my 21 and 7 kg luggage arrived in perfect condition, no damages and wrapped beautifully.THANK YOU🙏 PACK $ SEND you're amazing 🤩 and I'm over the moon right now. 🫡
Punya Arora
1 day ago
Excellent service from start to finish. Clear communication, timely updates, and safe delivery of my belongings from Australia to India. Very happy with the experience.
adam liddiard
1 day ago
Genuine fellow caring service provider and deserves some kudos, thank you
hong ching Leung
1 day ago
Excellent service and communication! They helped retrieve my lost item from the Melbourne Airport lost and found and shipped it safely back to Hong Kong. Highly recommended!
Sandra Holden
1 day ago
The man behind the counter was so unbelievably rude and nasty. I actually went outside to cry. He also failed to send me a tracking email when he said he would- i sat outside for 35 minutes waiting for it and had to go back in to get him to actually send it. Then he held up my parcels for 4 days. I heard him tell the driver not to take my packages, even though the driver asked if he could take them. Please see the picture attached to see the delay of 4 days.
Eduardo Silva
1 day ago
Great service, very fast and safe delivery. Highly recommended! Cheers