We know we can say all we like about our services, but the people whose opinions we value the most – and learn from – are our customers.
That’s why we take advantage of listening to all customer feedback across the web and sharing this on our website. Browse our up-to-date honest and unbiased customer feedback right here on this page, to understand why independent review sites such as ProductReview.com.au rate PACK & SEND the best courier service in Australia in 2025.
What they're saying about our services
4.6
from 41,885 reviews
John
9 hours ago
Very responsive and one step ahead of me in planning and execution.
Product Review
Autopro Work
13 hours ago
Great service and communication from my first phone call with Sam and during emails with both Sam and Bob. They made the whole process simple and it was an easy choice to trust them to get my rare car panels from WA to myself in VIC. I had clear photos emailed to confirm the condition of the items and how well they were packed ready to ship. The items arrived quite quickly and in perfect condition. I would definitely use them again and have been telling all my friends and other business owners. Keep up the great work team!! Highly Recommend. Cheers Jo ( Owner at Autopro Stawell Victoria)
Hieu Cao
13 hours ago
Professional and friendly service! Sam, the franchise owner, was very understanding and professional with our transport request moving belongings from Perth back to Melbourne. He helped us choose the best delivery option for our package and handled our goods with care. Communication was clear throughout from start to finish. Overall it was a stress-free experience that we're happy to pay for. As Pack & Send works as a third party between you and the freight company, there's not much to comment on the delivery or cost as it's handled and managed by the actual logistics company. You will pay extra compared to booking directly with the freight company but it's a cost we are happy to pay knowing our packages are safe and secured prior to transport.
Tyron Bell
13 hours ago
Great service ..fantastic easy process..
Greg Corbette
13 hours ago
Great experience and support
Mark Hamersley
14 hours ago
We have used Pack & Send Booragoon on several occasions. Each time they are pleasant to deal with and very helpful. No need to work out the finer details of freight when the experts can sort it all out for you. Recommended.
Fernanda Belmiro
8 hours ago
Everything went well with the delivery itself. My only complaint is that the tracker predicted a Friday arrival, but the package only came on Monday. Once I called, the staff was helpful and confirmed the delivery. If the tracking system were more reliable, it would be a perfect 5-star service.
Trustpilot
Kymberly O'Neill
8 hours ago
I searched for weeks couriers to pick up my 3 letters from the Philippines to be delivered to me in Brisbane a door to door service, pack and send had the best value in pricing. I am very impressed with how on time they were and I have received my packages exactly when they said I would, very happy with the service, highly recommend. Thank you Pack and send for making pick up and delivery seamless and stress free.
Trustpilot
Diana Agudelo
1 day ago
Excellent service! We sent a package and it arrived on time. It wasn’t expensive, and the gentleman who helped us was very friendly and helpful. I really liked this company and would happily recommend them.
Anthony Mcphee
1 day ago
Fantastic service.