Best Rated Courier Service
Australia's Award Winning Courier Service
See for yourself why independent review sites like ProductReview.com.au and Trustpilot rate PACK & SEND the best courier service in Australia in 2023.
We know we can say all we like about our services, but the people whose opinions we value the most – and learn from – are our customers.
That’s why we take advantage of listening to all customer feedback across the web and sharing this on our website. Browse our up-to-date honest and unbiased customer feedback right here on this page, to understand why independent review sites such as ProductReview.com.au rate PACK & SEND the best courier service in Australia in 2025.
What they're saying about our services
4.6
from 42,390 reviews
Pubudu Denagama
5 hours ago
⭐⭐⭐⭐⭐ As a small business owner, I’ve had a really great experience with Pack & Send. They helped me send a guitar from Hobart to Sheffield and it was delivered within just 3 business days. The guitar arrived safely with the client which is obviously extremely important when you’re delivering musical instruments. The service was excellent, the staff were friendly and helpful and the pricing was very reasonable. I’ve also send a guitar all the way to WA with them and Rick was incredibly supportive throughout the whole process. He took the time to help me get everything organised properly and made sure the package was prepared and sent safely. Really happy with the service and I’ll definitely be using Pack & Send again for future business. Highly recommended!
Dinkleboo
30 minutes ago
The ordering a courier online was super simple, took a few minutes and then they organised the rest. Issue occurs with the third-party courier who fulfils the request. A week after the pickup should have been completed, I contacted the business waiting for the documents to be picked up to find they had not. I messaged Pack & Send to be told that they had been advised that the documents were not ready. I phoned them up and they looked into it for me and quickly re-organised the pickup and I now have the documents. Although this wasn't the best experience, Pack & Send once contacted jumped on it and had things sorted very quickly, can't fault them for that.
Trustpilot
Chris Edwards
4 hours ago
Easy to deal with from afar. Good personalise service.
Duncan Russ
4 hours ago
Excellent service. My delivery was well packed and arrived very quickly. Thanks team.
Sarah Jessop
4 hours ago
Very friendly and efficient!
Rev Lou Oakes
5 hours ago
The service was excellent, and I would recommend Pack and Send to anyone for their clear and timely advice and communication.
Grant Doyle
5 hours ago
Helpful, professional and great value.
Jezrael Bumanlag
5 hours ago
Michael is the man
Matthew Johnson
6 hours ago
Zhining Zong
5 hours ago
Absolutely amazing experience! I used Pack & Send to send five very large boxes interstate, and all of them arrived next day, which was much faster than I ever expected, and everything arrived safely with no damage at all. Before moving, I compared quotes from quite a few different shipping companies, and Pack & Send was the most affordable option I found. Fast delivery, great price, and everything arrived safely — I really couldn’t have asked for more. Definitely the most highly recommended shipping company I’ve used!