Best Rated Courier Service

David Rattray

Super easy, simple process to post parcels. Friendly staff, great service. Highly recommend

Google

Belinda

Needed a package send back to our office in Brisbane so our employee dropped it into the Mackay Pack and Send Office. Received a call within less than an hour afterwards and everything was sorted for the package to be sent back. ETA was approximately 2 days but we received the item the very next day. Mackay Pack and Send where very professional and prompt and I highly recommend using them. I use Pack and Send in Brisbane as well and have never had a bad experience.

Product Review

Lara Bateman

Shout out to Daniel at Bendigo Pack and Send for going over and above. Thankyou for taking my call, listening to our story, pick up our order and helping get our package to us at a very good price. Saving me hundreds of dollars. Highly reccomend, excellent service.

Google

Colin Dingwall

Quick postage and very good customer service. 10/10

Google

See Yong Joo

Excellent service from Johnny and his team 👍. A pleasurable international experience. Thank you so much

Google

Frank H.

Very expensive cost including insurance, painting arrives damaged, they request quote to repair, I go out and get quote, they ghost me for 6 weeks not responding to 4 e-mails and then write me saying "it would be difficult to submit a claim." Beware here, poor packaging and charge for insurance but may not actually get insurance as if you need it, it is not available,

Product Review

Neil Cummings

Google

Chris S

Very disappointing experience with Pack & Send Wetherill Park. I arrived during advertised business hours to drop off a high-value item and found the front door closed. Instead of simply acknowledging they may have stepped out or closed slightly early, the branch later told my customer that nobody had attended, there was no car outside on camera footage, and suggested I may have gone to the wrong location. In a transaction involving a valuable item, statements like that can damage a seller’s credibility and reputation with their customer. Fortunately, I had video evidence proving I was there. Once that was sent through, the explanation suddenly changed to “yes the door was closed, we were next door.” To me, it came across as though staff may have left early and then attempted to cover themselves by shifting blame onto the customer rather than simply being upfront about it. Mistakes happen — stepping out briefly is understandable. Attempting to make the customer look dishonest instead of simply being honest is not. I was the one who recommended Pack & Send and brought business their way, which makes the way this was handled even more disappointing. I also attempted to resolve this privately with head office via email and their contact form and received no response.

Google

Chris S

Very disappointing experience with Pack & Send Wetherill Park. I arrived during advertised business hours to drop off a high-value item and found the front door closed. Instead of simply acknowledging they may have stepped out or closed slightly early, the branch later told my customer that nobody had attended, there was no car outside on camera footage, and suggested I may have gone to the wrong location. In a transaction involving a valuable item, statements like that can damage a seller’s credibility and reputation with their customer. Fortunately, I had video evidence proving I was there. Once that was sent through, the explanation suddenly changed to “yes the door was closed, we were next door.” To me, it came across as though staff may have left early and then attempted to cover themselves by shifting blame onto the customer rather than simply being upfront about it. Mistakes happen — stepping out briefly is understandable. Attempting to make the customer look dishonest instead of simply being honest is not. I was the one who recommended Pack & Send and brought business their way, which makes the way this was handled even more disappointing. I also attempted to resolve this privately with head office via email and their contact form and received no response.

Google