Best Rated Courier Service
Australia's Award Winning Courier Service
See for yourself why independent review sites like ProductReview.com.au and Trustpilot rate PACK & SEND the best courier service in Australia in 2023.
We know we can say all we like about our services, but the people whose opinions we value the most – and learn from – are our customers.
That’s why we take advantage of listening to all customer feedback across the web and sharing this on our website. Browse our up-to-date honest and unbiased customer feedback right here on this page, to understand why independent review sites such as ProductReview.com.au rate PACK & SEND the best courier service in Australia in 2025.
What they're saying about our services
4.6
from 41,321 reviews
Matty725
2 hours ago
I use PACK & SEND Altona for both international and domestic shipments, and the service has been consistently excellent. They’re very detail-oriented, efficient, and great at communicating throughout the process. Everything is handled professionally, which makes shipping feel easy and stress-free. For an overseas parcel, they tracked it to its destination and kept me updated along the way. When it encountered an issue in transit, they stepped in quickly and resolved it without fuss. I wouldn’t hesitate to recommend them.
Anthony Runacres
1 hour ago
Great service. Two oil paintings are a challenge to ship internationally. Believe me! I know! And then along came these guys. What other shippers saw as a problem, these guys simply got into action, actually treating the art (and me) well. I think the best way to put things is to answer this question - "Would I use them again?" my answer - "You can bet on it!"
Marc Robson
1 hour ago
Many thanks to Jenny from Pack & Send Mackay. I had some very fragile items that needed to be sent quickly and with the utmost care. Jenny went over and above all expectations and made sure our packages arrived, securely packed and in perfect condition. I highly recommend Jenny and the Mackay team
Jolene Wright
1 hour ago
Horrible service! The lady on the phone were so rude!!!I rang up bacause my boss has a parcel need to pick up and my boss is outstation at the moment, he won't be back in short time. I knew Aus Post won't let anyone collect with different address on the driving license (my experience with westridge Aus Post). This parcel was under company address. I asked the lady what can I do so I can collect on behalf, she won't tell me. I said I need to know what kind of information she need for me to show her, she started raise her voice and said I should know how to proof myself. I told her I dont want to drive there and I can't pick up later. She just raise her voice and rude. I decided not pick up the parcel and get the refund from the seller!!
kavita singh
2 hours ago
katrina
8 minutes ago
Pack & Send were able to pick up my parcel, package and deliver it when others could not. They were responsive, clear and delivered. Highly recommend.
Louise Handelman
19 hours ago
Bandhu Arora
17 hours ago
Harjinder is professional in his work. He promise and deliver it timely. Really happy with his work.
Albert Chi
18 hours ago
Friendliest staff with efficient service!
Arto Särösalo
278 days ago
Professional packing, fast shipping and polite communication. Cant be more happy. Thanks.