Best Rated Courier Service

Ben B

I’m extremely disappointed with my experience at Pack & Send Balcatta. I trusted them to handle a fragile religious plaster statue, but it arrived completely broken. The item was packed far too tightly in the box with no proper protective materials, no styrofoam, no packing peanuts, nothing to absorb shock during transit. As a result, the statue had no cushioning at all and ended up shattered. For a business that promotes professional packing and shipping services, this level of care is unacceptable, especially for fragile and sentimental items. I would strongly caution others against trusting them with delicate goods.

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Paula S

Excellent service, fairly priced for what was involved. Highly recommended

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Ruth Cardenas

I recently spent over $500 to send a package from one state to another, and unfortunately my experience with this office in Pakenham was very disappointing. While I initially dealt with a lovely staff member, Shiva, my interaction with another staff member, Llewellyn, was extremely unpleasant. He was rude, constantly interrupted me, and did not allow me to properly explain myself. At one point, he even put words in my mouth and insisted I meant something I clearly said I did not. It was frustrating and unprofessional. On top of that, I was not offered basic services such as package wrapping or insurance, which I would expect when paying such a high price. For the cost, the level of service provided was far below standard. I have used other branches before with much better experiences, but this particular office was by far the worst—both in terms of customer service and value for money. Very disappointing.

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Nat

Could not have been more impressed with the professionalism and care Mike and the team showed my partner and I. Shipped 9 boxes across the country from Fremantle - all arrived promptly and in perfect condition. We felt well looked after through the entire process. Thank you Mike!

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George Granger

Service was friendly and efficient as well as trouble free. These people made it easy for me.

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Tom Grealish

Used Pack & Send to ship an audio amplifier and Harry was awesome, walked me through the process and took away a lot of the confusion trying to book directly with a courier service. Will definitely use again

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Trish Chen

I had a great experience with Pack & Send Homebush. Shailendra was extremely patient and helpful throughout the whole process. He even assisted me with repacking my luggage and offered different shipping options for me to choose from, clearly explaining the pricing and charges. My luggage also arrived very quickly, and everything was delivered safely in perfect condition. I really appreciate the professional service and would highly recommend Pack & Send Homebush. Qingying

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Stuart Andrew Cherry

Super easy to book online (although there is an assumption that you have access to a printer) Pricing is very competitive in the very reasonable zone. The drop off was again close and super easy and next day delivery was the icing on the cake. I do lots of shipping with ebay sales and pack and send are my new go to's. Highly recommended.

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maurice bell

My contact who helped with my delivery to New Zealand was Rukhsar Dubash. Right from day 1 in contacting and discussing the issue I faced with the firm I purchased my car part. It was larger than Australian post would handle. She professionally took ownership and I was able to instruct the company to proceed in posting to Pack & Send Sydney for her attention She took ownership and went out her way to ensure it happened and advised the documentation she required. I commend her in every respect. Customer Driven in all ways, Thankyou Rukhsar. Certainly, deal with Pack and Send again and management need to acknowledge her value to their company, Maurice Bell

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Daniel Cannan

After an entire week still no quote, I have the email confirmation so I know it went through. No call, email, SMS or even a carrier pigeon to give me a quote, ask a question, confirm details or even reject the request. Wasn't even a difficult or odd item, it was a $500 HJC i91 helmet. They know this because I specified it in the quote request, even if they didn't see that part they would've know it if they bothered to try contacting me at any point in the past week. By the look of the higher ratings they must be real selective about which jobs they take on, I must've missed the check box saying I'll give a rave review of outstanding and beyond belief ability to collect an item from point A and deliver to point B. Edit: Because of their reply I'll add this, they didn't reject the request and forget to tell me. They emailed me after I contacted head office, they then said they missed it and were asking for me to confirm the details so they could do the job.

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