We know we can say all we like about our services, but the people whose opinions we value the most – and learn from – are our customers.
That’s why we take advantage of listening to all customer feedback across the web and sharing this on our website. Browse our up-to-date honest and unbiased customer feedback right here on this page, to understand why independent review sites such as ProductReview.com.au rate PACK & SEND the best courier service in Australia in 2025.
What they're saying about our services
4.6
from 42,087 reviews
Blake Aiden
6 hours ago
If you would like to get 5-star reviews and remove negative reviews from Google, contact me via my profile; my WhatsApp contact details are listed there.
Blake Aiden
5 hours ago
If you would like to get 5-star reviews and remove negative reviews from Google, contact me via my profile; my WhatsApp contact details are listed there.
Sam Gio
5 hours ago
I had an extremely disappointing experience with Pack & Send Caboolture. I paid $318.51 to send one urgent box from Noosa to Sydney. The box was collected on Wednesday at 6:30 pm directly by Vikas, after he assured me it would be collected the same day and delivered by Friday. On Monday, I discovered the tracking had changed to “Unable to deliver. Rescheduled for delivery next business day,” with no explanation at all. The most frustrating part has been the complete lack of information. No one has been able to clearly tell me why the delivery failed, where the parcel actually is, or when it will be delivered. I repeatedly contacted Vikas, who kept saying he was “chasing it” or would “get back to me soon,” but I never received any meaningful update. As a customer, I should not have to spend a full day chasing information after paying hundreds of dollars for an urgent delivery. This shipment was urgent for the business that I’m working and my General Manager was asking why it had not arrived. I even offered to organise someone to collect the parcel in Sydney if they could simply confirm where it was, but they could not provide that information. I also requested the tracking details for another shipment of 15 cartons, which had already been delivered. Even obtaining that tracking number has been unnecessarily difficult, and I am still waiting for Vikas to provide it. I paid $640 for that shipment, including insurance. I’ve only been told that it was as delivered. For a company charging premium prices, I expected professional communication, accurate tracking, and accountability. Instead, I have been left with unanswered questions, no transparency, and no confidence that anyone knows where my parcel is. At the moment, I have been told it should be delivered on Tuesday, and I really hope that happens. Based on this experience, I will not be using Pack & Send again and cannot recommend them for urgent or business-critical deliveries.
Shona Currie
6 hours ago
I had a dinner set sent from Melbourne to remote area in Pilbara WA. Arrived with no breaks. Service prompt, efficient and professional.
Paul Sayer
7 hours ago
Sanchit and his team at Pack & Send delivered exceptional service in shipping my fragile item interstate . From the first contact to the day my Powerchair arrived, Sanchit's professionalism, patience and exceptional ability to make the entire process completely hassle free. I would absolutely recommend Trust Pack & Send to complete your shipment safely, on schedule and with the utmost courtesy!
Jill Borrelli
6 hours ago
Fantastic service very professional I could not be happier So fast with my grandson present and he received it in perfect condition thank you
Blake Aiden
6 hours ago
If you would like to get 5-star reviews and remove negative reviews from Google, contact me via my profile; my WhatsApp contact details are listed there.
Blake Aiden
6 hours ago
If you would like to get 5-star reviews and remove negative reviews from Google, contact me via my profile; my WhatsApp contact details are listed there.
Blake Aiden
5 hours ago
If you would like to get 5-star reviews and remove negative reviews from Google, contact me via my profile; my WhatsApp contact details are listed there.
Blake Aiden
6 hours ago
If you would like to get 5-star reviews and remove negative reviews from Google, contact me via my profile; my WhatsApp contact details are listed there.