Best Rated Courier Service
Australia's Award Winning Courier Service
See for yourself why independent review sites like ProductReview.com.au and Trustpilot rate PACK & SEND the best courier service in Australia in 2023.
We know we can say all we like about our services, but the people whose opinions we value the most – and learn from – are our customers.
That’s why we take advantage of listening to all customer feedback across the web and sharing this on our website. Browse our up-to-date honest and unbiased customer feedback right here on this page, to understand why independent review sites such as ProductReview.com.au rate PACK & SEND the best courier service in Australia in 2025.
What they're saying about our services
4.6
from 42,655 reviews
Kashif Naseem
5 hours ago
Hand an excellent experience dealing with Harry at PACK & SEND Altona. Harry acted very professionally, went out of his way to accommodate our requests and the price he charged was very competitive. We were personally updated at every step of the process. Will definitely use PACK & SEND Altona for our next project.
Khavaya Valenz
6 hours ago
$125 to ship 2 items domestically?? 😂 avoid this place, you’re better off going to AusPost
val
9 minutes ago
$125 JUST TO SHIP 2 PIECES OF CLOTHING?? Forced to ship it out a couple of hours before I had to catch a flight. This was my first time ever shipping something so I didn't know any better but how could ya'll scam me like that. Service was alright and the packages were sent but the value-for-money was just horrendous. This is a straight up scam and everybody should avoid it. Just go to AUSPOST. DON'T GO HERE.
Trustpilot
Chris Kinsella
6 hours ago
Probably a good place for what it's for. But I didn't need it. The staff were very helpful to show us were else to go.
Damon Edwards
5 hours ago
Clear communication, prompt delivery. Recommend
Grace Hannah
4 hours ago
If I could give zero stars, I would. Extremely disappointing experience. An issue on Pack & Sends end resulted in us being left with a $1,500 storage bill. Despite this being a cost we incurred as a result of the mistake, it took six months of back-and-forth before we finally received our money back. The entire process was unnecessarily stressful and frustrating. We are relieved to finally have our money returned, but the way the situation was handled was extremely disappointing. I would strongly recommend getting everything in writing and making sure you understand exactly who is responsible for any additional costs before proceeding.
Jane Hopkins
5 hours ago
Very easy and was able to deal with my non opening gate and absence very well. Well packed
Dene Campbell
1 day ago
Highly recommend this service, Vikas was awesome. I wanted to return goods to China, but after discussing with him, I changed my mind. Vikas was upfront and very honest. Would definitely access again.
Jarrod Blewitt
1 day ago
They were fantastic and quick with coordinating a shipment overseas. Highly recommend their services.
Nicholas Salt
1 day ago
I requested for a package to be sent asap , they used a poorly reviewed carrier and its still unlikely to arrive until weeks its estimated . I regret using them for $238 to send a small package. It would have been quicker to use slow Aus post. They tell me after I requested they could have used a quicker service . All pretty pathetic the service . I hope it arrives , but its already questionable
Trustpilot