Best Rated Courier Service
Australia's Award Winning Courier Service
See for yourself why independent review sites like ProductReview.com.au and Trustpilot rate PACK & SEND the best courier service in Australia in 2023.
We know we can say all we like about our services, but the people whose opinions we value the most – and learn from – are our customers.
That’s why we take advantage of listening to all customer feedback across the web and sharing this on our website. Browse our up-to-date honest and unbiased customer feedback right here on this page, to understand why independent review sites such as ProductReview.com.au rate PACK & SEND the best courier service in Australia in 2025.
What they're saying about our services
4.6
from 42,514 reviews
Victor Boreham
14 hours ago
Without hesitation I recommend Pack Send if you need to send something. Reliable, friendly, and reasonably priced. What else can I say? Nothing...I would not use the services of another company if Pack Send could do the job.
Michael
13 hours ago
This company does not even deserve one star, the picture shows their rating they rate. At least with haemorrhoids you can rub cream on them, that is what the customer service is like. All I wanted was a quote and that was beyond them. Further the lady was rude and down right uncooperative. They were referred by one of the larger companies I have told them how rude they were they will not get any more referrals from them as a result.
Aaron Clover
12 hours ago
Great customer service - I went in store today needing help to send a few large items interstate and Muhammed went out of his way to help with packing the order, choosing the right size boxes and providing the most economical method of shipping. Highly recommend :)
Robert Hutton
13 hours ago
A great local company with great friendly staff, I highly recommend them, and they will be the only company I will use.
Bernard P.
8 hours ago
A pleasure to deal with. Courteous, respectful, knowledgabe and extremely efficient.
Product Review
Abhishek Chouhan
13 hours ago
They are great. Sandeep handled everything hassle free.
Dean Mak
12 hours ago
Cannot recommend the team at Pack & Send Burwood highly enough! Every step of the process has been made seemless with their service and communication. From the outset the experience has been great. I lodged an online enquiry about sending a package from Melbourne to Sydney, Sam called me within minutes and was informative and helpful without being pushy or salesy which was great for someone like me that has no experience with courier services. From then on Sam was amazing at keeping me informed at every stage, as well as assisting me to make sure I wasn't being overcharged due to the weight of my package. I did my research and noted that all other couriers rate lower than 2/5 and the reviews are often scathing, I can see why Pack & Send have a rating above 4/5 because I felt re-assured by the service and communication from Sam throughout the whole process
Teagan Willett
1 day ago
I recently used PACK & SEND to ship two very heavy, large, and delicate shaving cabinets interstate, and I couldn't be more impressed with the service. The Ringwood team went the extra mile to find a tailored, secure solution for such bulky and fragile items. Throughout the entire process, they were extremely diligent, fast to respond to emails, and constantly checked in with updates on the progress. Exceptional customer service from start to finish. I highly recommend this team for courier and packing services!
Joanie Leveque
1 day ago
Amazing service from Heather who saved me from a potential disaster! Highly recommend!
Patrick young
1 day ago
Create customer service super helpful through the process. Suitcases arrived perfect timing that we asked and in good condition