We know we can say all we like about our services, but the people whose opinions we value the most – and learn from – are our customers.
That’s why we take advantage of listening to all customer feedback across the web and sharing this on our website. Browse our up-to-date honest and unbiased customer feedback right here on this page, to understand why independent review sites such as ProductReview.com.au rate PACK & SEND the best courier service in Australia in 2025.
What they're saying about our services
4.6
from 42,063 reviews
Kaye
13 hours ago
Pack and Send Subiaco sent me a fragile parcel, which arrived very promptly in perfect condition. They went out of their way to be helpful. Thanks!
Daniel Galbraith
18 hours ago
Exemplary service and competitive pricing - highly recommended. We had the pleasure of working with Selz at Pack & Send Toowong to organise shipping Kickstarter backer rewards overseas. We're independent board game designers, and used Pack & Send to ship batches of merchandise safely to regional fulfilment centers in the UK, US, as well as a domestic center in Sydney. The items themselves were relatively fragile and needed to arrive at their destinations rapidly. Selz was incredibly helpful throughout the entire process, not only handling both the wrapping and preparation of the items for shipping, but assisting us in navigating the US customs documentation and tariff forms. We couldn't be happier with the service that Pack & Send provided, and we would absolutely recommend them to anybody requiring rapid, well-organised shipping.
Ida Niedrich-WakeupYourMakeup
19 hours ago
Today was my first experience using Pack & Send Morley, and I can confidently say it will not be my last. After five days of being let down by other couriers, I contacted Pack & Send Morley, and the service I received was exceptional. Their attention to detail and responsiveness truly stood out. Everything was handled efficiently over the phone and via email, and, impressively, the pickup and delivery were arranged on the very same day. I would like to extend a special thank you to Derrick for his outstanding care and professionalism. He ensured that everything was organised within hours—something other providers had been unable to achieve. The pricing was excellent, and the level of service was second to none. I will certainly be using Pack & Send Morley again in the future and have given the details to our Head Office in Sydney. Thank you, Derrick ~ Pack & Send Morley, Western Australia.
Graeme Jamieson
18 hours ago
An pleasant transaction with a positive outcome.
Carol Hoyle
19 hours ago
An expensive crystal item to go to the other side of the country. Excellent service and advice from Liam with a follow through of photos to show how the item was packed as this person was a worrier. Looks secure and safe with lots of fragile and this way up stickers. Not the cheapest way to send a large item but for safety and security it’s the way to go. Will contact the purchaser on arrival at their end to really put my mind to rest 🥴
Dale Bradley
14 hours ago
I recently returned from holidays in Europe & left some clothing at my hotel. It was expensive clothing so I didn’t want to just leave it there. I didn’t know who to turn to for help getting my items back so I did a Google search & found Pack N Send Lilydale . What a life saver they were. They gave me a quote which was very reasonable & they organised all the paperwork for me. I received my clothing within a week & I can’t thank them enough. I highly recommend Pack n Send Lilydale to anyone.
Product Review
Audrey
14 hours ago
Pack&Send were amazing, they got back to me very quickly from my online enquiry. They were so helpful and professional. My large packages were collected the same day and delivered interstate by the next day. Very happy with their service and would highly recommend them.
Trustpilot
Audrey Rawinski
19 hours ago
Pack&Send were amazing, they got back to me very quickly from my online enquiry. They were so helpful and professional. My large packages were collected the same day and delivered interstate by the next day. Very happy with their service and would highly recommend them.
Bozena Blaszczakiewicz
18 hours ago
Stella is very helpful and the service is great.
Kellie Dux
1 day ago
They had trouble finding my parcel but the guy was very apologetic and helpful.