Best Rated Courier Service

Yasamin Khadembashi

As a professional artist, I would strongly caution anyone working with highly textured, impasto, or fragile artworks before using Pack & Send Fremantle. I paid approximately $160 to have my painting professionally packaged. I repeatedly explained that the sculptural impasto surface and protruding synthetic eyelashes could not have anything touching them, and specifically requested a timber travel frame with 10–15 cm clearance between the artwork and the lid. Instead, no travel frame was made. The box was only around 7 cm deep internally, and foam blocks were placed directly onto the painted surface—the exact thing I had warned against. When the painting returned from the Art Gallery of NSW, large areas of impasto had been crushed, dragged through gold leaf, and required weeks of restoration. The Gallery confirmed no damage was noted on arrival and advised the damage most likely occurred during return transit due to pressure on the packaging. I also found the response from management (specifically Mike Jones - operations manager) dismissive, condescending, patronising, rude, gaslighting and extremely unprofessional. I received no refund or compensation. If you’re an artist transporting valuable, textured work, I would recommend using IAS - Fine Art Logistics (if your in Perth ask for Doug he is great!).

Google

Gabrielle Wong

A big thank you to David for his amazing customer service! I chose the pick-up service with Pack & Send, and on the day of collection, even though David had already finished work, he kindly came to pick up my parcel on his way home. His dedication and willingness to help really impressed me. Thank you, David, for going above and beyond and providing such excellent service. Highly appreciated!

Google

Phil Nicholls

What a pleasant, personable and professional experience. I had some documents to send to the UK by courier. Driven past the shop front many times and so I thought I would give it a try. Glad I did. You’ve got to support a local business👍 The UK solicitor was amazed how quickly the document got there.

Google

mohamad Jokar

Thanks for safe and clean packaging. ⭐️⭐️⭐️⭐️⭐️

Google

Elcid

Easy to book and pay online and have parcel collected from your own house. Tracking works well. Cost is competitive with other carriers.

Trustpilot

Willunga Hill Billy

Sam was exceptional. He collected packed and delivered a cumbersome item to Adelaide with a smile. Not only did he moved an important package he improved a lifestyle. I would thoroughly recommend his services for Hassel free delivery. Packing was brilliant. Thanks.

Google

Tan Hock Hai

So happy! The service was excellent! 🫰

Google

Brondy 77

Best service here guys. Mark and Michael helped me out recently with a package over east and I couldn't be happier with their service. These guys actually care and will look after you. Highly recommend and trust these guys 100%.

Google

Richard Chan

Used for a marketplace purchase, first time for me i was so nervous but it ended up being so easy and worked flawlessly!!! I have the confidence to do this again now.

Trustpilot

Toni

Pack n send were very good. Picked my 11 boxes up at Airlie Beach. They were on time Friday morning, and delivered to Port Stephens on Wednesday afternoon. They even packed my small boxes into larger ones to save me money. Jenny replied to emails very quickly.

Product Review