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Best Rated Courier Service

Australia's Award Winning Courier Service

See for yourself why independent review sites like ProductReview.com.au and Trustpilot rate PACK & SEND the best courier service in Australia in 2023.

We know we can say all we like about our services, but the people whose opinions we value the most – and learn from – are our customers.

That’s why we take advantage of listening to all customer feedback across the web and sharing this on our website. Browse our up-to-date honest and unbiased customer feedback right here on this page, to understand why independent review sites such as ProductReview.com.au rate PACK & SEND the best courier service in Australia in 2025.


What they're saying about our services

4.6

from 42,043 reviews

Kathy Hansen

2 hours ago

We lost our camera the day before our New Zealand cruise. I immediately contacted Uber and filed a lost item report, but our Uber driver, Mohamed, did not find it after searching his van. So, we ended up flying back home thinking that the camera was truly lost. A couple weeks later, Uber notified us that Mohamed had found our camera! We initially planned to have him drop it off somewhere like UPS or FedEx, but those companies don’t provide pre-paid service. However, with Google’s help, I found PACK & SEND offered exactly the kind of drop-off service we were looking for. Coordinating the drop off with Mohamed proved to be very tricky; with the 14-hour time difference, international calls/texting, and a steep language barrier because Mohamed spoke very broken English. Luckily, Rukhsar saw our difficulty and was able to contact Mohamed directly. After many weeks of work Rukhsar’s patience, persistence, professionalism finally made it happen: Mohamed delivered the camera, PACK & SEND shipped it to us, and we received it days later in perfect condition. Thank you PACK & SEND and THANK YOU Rukhsar Dubash! George & Kathy Hansen, Austin, TX

Google

Jarryd Homer

1 hour ago

great service and no worries!

Google

Bob McDonald

49 minutes ago

Great rapid, customer focused service. Highly recommend!

Google

Д

2 hours ago

Google

s grun

54 minutes ago

absolutely perfect ! very efficient , very professional !

Google

Simona Deoregi

1 hour ago

The staff were incredibly kind, helpful, and patient. They were meticulous in supporting me — and putting up with me — throughout my move back to Italy. Don’t think twice, they are absolutely the best solution for your shipping needs. Thanks again for everything, guys. ❤️

Google

Richard Boaden

1 day ago

Great helpful service arranging transport of a bike from NSW to Melbourne. Hassle free. All I had to do was ask!

Google

Lutz Ehrlich

1 day ago

We had a bit of stress due to an Outback Spirit expedition through the Kimberlyl - OutbackSpirit had super strict size/weight requirements and they would NOT help in any way to ship excess luggage at all. So, Pack&Send to the rescue. While researching options and timing, Rukhsar Dubash was SUPER responsive and helpful. She guided us through the timing options, even offered to hold luggage a few days so it wouldn't arrive too early at our destination. no doubt, Rukhsar was a joy to work with. I can fully endorse Pack&Send... Cheers

Google

jake crew

1 day ago

I needed to arrange for a lost mobile phone to be collected from Melbourne Airport and delivered to me in NSW. I had the pleasure of communicating with Muskan, who assisted me over the phone throughout the process. They made everything so much easier and significantly reduced the stress of trying to recover a lost phone. The service was smooth, professional, and very reassuring from start to finish.

Google

Gary Lloyd

1 day ago

Pack and send made the whole process very simple. They collected the goods in a timely manner and delivered with no problems at all. The goods arrived well packaged and on time. Would recommend as a reliable courier.

Google

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“PACK & SEND is built on good people that are doing extraordinary things to service their clients”

Evan Foster - Signarama


4.6

from 42,043 reviews

Australia's Award Winning Courier Service

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