Best Rated Courier Service

Doyoung Lee

Extremely disappointing experience. My parcel was automatically redirected to this Hubbed collection point, so I had no choice but to collect it here. I made two separate trips during the advertised business hours. On the second occasion, I had even confirmed with the owner the day before that I would be able to collect it at 9:00 am. Despite that, the store was closed both times. The explanation I received afterwards was that, as a Pack & Send retail store, their primary responsibility is their own customers and that Hubbed parcel collection is only an additional service. If that's the case, why operate as an authorised Hubbed collection point if you cannot reliably provide the service during your advertised opening hours? Customers shouldn't be told that parcel collection isn't the store's main responsibility after they've been directed there to collect their parcels. Rather than taking responsibility for the inconvenience, I was repeatedly told to contact TNT or Hubbed myself to arrange a solution, even though the issue only arose because the collection point was unavailable when I attended as instructed. If you advertise yourself as a Hubbed collection point, customers should be able to rely on the stated opening hours. If you're unable to provide that service consistently, then you shouldn't be offering it. I wasted multiple trips and a considerable amount of time because the store wasn't open when it said it would be. I would not recommend this location as a Hubbed collection point.

Google

Fiona Smith

While the team in Ballarat were good, their outsourced delivery was terrible. My painting was held up for 2 days at the facility in Darra. I was advised I would be able to see when the package was 'out for delivery' and I wasn't able to see it. I monitored it the whole time to ensure I would have someone at home to receive the parcel. The parcel just turned up with no notification and when I checked the site, it had given me 24 mins which meant I was supposed to be refreshing my screen all day just in case. Absolutely ridiculous expectation of their clients. I'm pretty upset given I paid almost $1000 in shipping for this item. It takes at least 1 hour from the Darra site to my home address so they had ample time to update the database so I could have been able to see it was finally on its way. Even more so, a text message with notice saying it was 'out for delivery' would be helpful. Incredibly disappointed and not happy at all.

Google

Blake Aiden

If you would like to get 5-star reviews and remove negative reviews from Google, contact me via my profile; my WhatsApp contact details are listed there.

Google

Blake Aiden

If you would like to get 5-star reviews and remove negative reviews from Google, contact me via my profile; my WhatsApp contact details are listed there.

Google

Blake Aiden

If you would like to get 5-star reviews and remove negative reviews from Google, contact me via my profile; my WhatsApp contact details are listed there.

Google

Carol A

I needed to send an urgent parcel from Perth to Tom Price on a Saturday morning, with delivery needed in 1–2 business days. After trying Australia Post and FedEx/TNT (which was a frustrating experience with an unhelpful AI phone system), I called Pack & Send Booragoon. Adrian was incredibly helpful, patient, and took the time to explain my options. While overnight delivery couldn't be 100% guaranteed, they gave me the best chance of getting it there on time, and I felt confident leaving it in their hands. In the end, I had to cancel the consignment, and to my surprise, Adrian processed a full refund without hesitation. That level of customer service is SO rare. Even if I'd lost the postage cost, the friendly, human service would have been worth it. Thank you, Adrian, for going above and beyond. I wouldn't hesitate to recommend Pack & Send Booragoon to anyone looking for genuine, customer-focused service.

Google

Kris Rosentreter

Just a heads-up for anyone doing Amazon returns: the Amazon app lists this place as a drop-off option, but they don't actually have the scanner needed to process the barcodes. Seems pretty stupid they don’t have a scanner, they must get asked this all the time because as soon as I walked in he was ready with “Nope” haha I went to Preston IGA and the guy there was lovely! Helped me straight away.

Google

Tracey Rumble

I used pack and send to transport a very special package from Adelaide to Queensland. The ordering online was very straightforward, the pick up and drop off were excellent, the package arrived safely and the cost was excellent. I would definitely use again.

Trustpilot

Vladimir Chua

Defintely recommend. Just bring them the package (even unpacked) point them to the right direction. Delivered next 2 days. Swift, easy communication, very transparent and also fair. Will be looking forward for future transactions.

Google

Han Wilson

We had such a smooth experience from start to finish. John and Sanchit were so helpful, thoughtful, thorough and efficient! Quick response time via email, answering any questions I had. When in store, took the time to explain the steps and pricing so I understood the process completely. The team not only know their stuff they are friendly and kind! Great customer service! Will definitely send through them again. Thank you!!

Google