Best Rated Courier Service
Australia's Award Winning Courier Service
See for yourself why independent review sites like ProductReview.com.au and Trustpilot rate PACK & SEND the best courier service in Australia in 2023.
We know we can say all we like about our services, but the people whose opinions we value the most – and learn from – are our customers.
That’s why we take advantage of listening to all customer feedback across the web and sharing this on our website. Browse our up-to-date honest and unbiased customer feedback right here on this page, to understand why independent review sites such as ProductReview.com.au rate PACK & SEND the best courier service in Australia in 2025.
What they're saying about our services
4.6
from 42,750 reviews
Ian King
8 hours ago
Harry chased up items that I had booked through P&S Balmain, even though I had booked with them directly. Balmain’s communication was terrible but somehow Harry tracked my goods. I had other collections to freight from Sydney and booked them with Harry. Got tracking numbers and updates promptly when needed. Thanks Harry. I’ll use you again
Jamie Kruger
11 hours ago
James Black
17 hours ago
Called ahead to make sure there were staff available. Turned up but no one was around. Their phone continues to ring no one picks up. Place looks abandoned
rameshwar prasad
17 hours ago
Lachlan took keen interest in packing our PCs properly and taking optimal care in shipping them for a long distance courier. Would definitely recommend him and his team for fragile courier services.
Jane Grierson
1 day ago
I recommend Pack & Send, Booragoon, and will definitely use them again. They were extremely helpful, a quick delivery with timely tracking details.
Rodney Greer
1 day ago
Great experience, goods were packed very well and arrived before the time frame quoted
George Blake
1 day ago
andrew youngs
1 day ago
From start to finish " Pack and Send" made it so easy, great company, can't recommend them enough 10 out of 10.
Sandra Pearce
1 day ago
A wonderful act of kindness! I visited PACK & SEND Ballarat today looking for some courier satchels to post fundraising calendars I’ve organised to help rescue abandoned and mistreated greyhounds and other sighthounds in Spain. The gentleman was actually leaving for the day when he spotted me at the premises. Rather than driving off, he turned his van around and came back to help me. When I explained what I needed, he offered me the satchels free of charge. I offered to pay him $10, but when he asked what they were for and I explained the charity, he insisted I take them for nothing. What an incredibly thoughtful and generous gesture! Every dollar saved means more money going directly towards helping these beautiful dogs. It’s wonderful to know there are still businesses and people who genuinely care about others. Thank you so much, PACK & SEND Ballarat. Your kindness was very much appreciated, and I wouldn’t hesitate to recommend your business!
Cristian Scagnelli
1 day ago
Unreasonable delay and inflated pricing Extremely disappointing experience with Pack & Send North Sydney. I called at 9:30 AM to arrange an urgent express pickup. Despite following up 3 times throughout the day, the driver didn't arrive to collect the parcel until 3:30 PM. To make matters worse, after 4:00 PM, they called to inform me the price would be $264—which is roughly $100 higher than equivalent express services like FedEx or Allied Express. By delaying the collection until the end of the business day, they effectively put me in a corner where I had no choice or time to switch options if I needed overnight delivery. When I disputed the charge, I was dismissively told this was "standard pricing," which is simply not true compared to market rates. Poor organization, zero flexibility, and overcharged rates. Worst service ever.