Best Rated Courier Service

Kathryn Kleiny

Packing up the family home and distributing "stuff" after decades is a challenging job, and Pack n Send made it easy. The Penrith team were so calm, professional and considerate and worked together to make my car load of half packed, oddly shaped but much loved items move across the country with the lowest cost. They suggested efficiencies but showed utmost care. Highly recommend this service to minimise at least one job at a stressful time.

Google

P A

Consistently great service, picked up from Sydney Wednesday and delivered to the UK lunchtime Friday. No fuss, on time and good value.

Trustpilot

Jerra

In April I sent a fragile package through the Fyshwick ACT store. I had used this service before, as had friends and had no issues. On this occasion they failed at all levels after pick-up. The fragile items were wrapped well in bubble wrap, placed in a box with all gaps filled with bubble wrap and then placed in a second packing box which was clearly marked all over as containing fragile items. The box arrived in WA a week after dispatch but the tracking did not update. I a few weeks later I contacted the recipient who then picked up the box from the depot. I contacted the Fyshwick office about the delay and they said it was a WA problem and to contact them even when I pointed out that my contract was with them not WA. When the box was opened, every fragile item was in many pieces. The Fyshwick depot did not return my calls and there has been no response to my email to pack and send headquarters in Sydney. As I said, failure at all levels and I will not use or recommend them again.

Trustpilot

Jerra

In April I sent a fragile package through the Fyshwick ACT store. I had used this service before, as had friends and had no issues. On this occasion they failed at all levels after pick-up. The fragile items were wrapped well in bubble wrap, placed in a box with all gaps filled with bubble wrap and then placed in a second packing box which was clearly marked all over as containing fragile items. The box arrived in WA a week after dispatch but the tracking did not update. I a few weeks later I contacted the recipient who then picked up the box from the depot. I contacted the Fyshwick office about the delay and they said it was a WA problem and to contact them even when I pointed out that my contract was with them not WA. When the box was opened, every fragile item was in many pieces. The Fyshwick depot did not return my calls and there has been no response to my email to pack and send headquarters in Sydney. As I said, failure at all levels and I will not use or recommend them again.

Trustpilot

Matthew Eames

Pack and Send Surry Hills rescued us after we made a booking online for a drop-off at Balmain which turned out to not be open in advertised Saturday hours. I had limited time to ring around to find an open office to complete the drop-off. Thankfully Surry Hills were super helpful and stayed open so I could drop off the packages in time to leave the country later that day. Can’t remember the gents name, but thank you so much for your help.

Google

Matthew Eames

Really poor service from Pack and Send Balmain. After booking online and arranging source to be a Saturday morning drop-off at this office I arrived only to find the shop closed, even though the website and the office door advertise office hours on Saturday mornings 9-12. I had to leave the country in the afternoon and had limited time to ring around to find an open office to complete the drop-off. If Pack and Send franchisees cannot manage their office hours I suggest Pack and Send central offices DO NOT advertise incorrect hours and perhaps have a word with their franschisees. Thank god for the Surrey Hills franchise that were open when advertised and went out of their way to help.

Google

Lotte Troch

This was the worst courier service I've ever used. My package was put on hold without any clear explanation, and I was told to wait up to 30 business days despite providing all the requested information. Customer support only gave vague responses and kept delaying the process. Thankfully, I found ANVILCOURSE on Trustp!lot. They guided me through the recovery process with professionalism and clear communication. While every case is different, I appreciated their support during a stressful experience. Trust comes from transparency, reliability, and treating customers fairly.

Trustpilot

Cindy Bin Tahal

Excellent service. Provided a very clear quote with a variety of quantities. Phoned one day, boxes collected the next. Items arrived within 3 days.

Google

luke Manton

Brilliant service, received the following day from shipping in Ballarat to Sydney! highly recommended!

Google

Kate Weaver

Useless!!! Went on a Saturday and they were NOT open.

Google