We know we can say all we like about our services, but the people whose opinions we value the most – and learn from – are our customers.
That’s why we take advantage of listening to all customer feedback across the web and sharing this on our website. Browse our up-to-date honest and unbiased customer feedback right here on this page, to understand why independent review sites such as ProductReview.com.au rate PACK & SEND the best courier service in Australia in 2025.
What they're saying about our services
4.6
from 42,129 reviews
Ron Michael Batario
1 hour ago
Very reliable.
Laurie Trimper
1 hour ago
very easy to deal with, had to send some items across Australia, they repacked the goods and sent them on the date requested, awesome service, the goods arrived a few days later
Dr Russell Manning
2 hours ago
Very propmpt and safe
Brendan Burke
2 hours ago
Walked in not knowing what I was doing and was helped out by a Michael. They went above and beyond suggesting the right sized boxes, advising me on weight distribution and what sort of service would suit me best. Advising me on delivery timelines and providing flexible services and fees to better suit my needs. This is the sort of service I'm always surprised but delighted to see. Thank you for making it an easy experience.
Nick Padayachee
54 minutes ago
Great service. Had a sensitive package that required both pickup from a residential address, required to be safely packaged and shipped to a business address. The team were quick to respond with a reasonably priced quote, friendly staff over email and over the phone. Fast pick-up and fast delivery between states. Overall very happy and will be using Pack & Send more often.
Dhruvrajsinh raol
20 hours ago
Sam has been great with our shipment to USA. Very professional and thorough. Highly recommend this service.
Robert Whooley
1 day ago
Accidentally bought something from Grays online that I thought was in Melbourne after specifically searching Victoria. Turns out it was in Sydney. Grays puts you in different States if product is elsewhere. Tried my best to find a Sydney solution. Was about to abandon the item when Odie from Pack and Send - Seven Hills - provided an innovative solution. Depot to Depot - with them packing the item (something no-one else offered that) made the purchase and delivery viable. Sydney to Perth was significantly cheaper and included packing. Others wanted ready boxed on pick up. When you don't know anyone in Sydney - how do you get it boxed? Thanks Odie and thanks Michael in Balcatta. Job done. 5 stars! Easy, Trustworthy and Innovative. Sounds like an ad .. but very grateful to have the items at a viable cost in a short time. If you are in trouble ... ring Pack and Send - Seven Hills and ask for Odie.
Brett Goldsmith
1 day ago
Andrina organized my fragile acoustic guitar to be picked up interstate & sent to me in Melbourne. The instrument arrived a great condition & well within a week! Thanks again.
Emma-Jayne Szalajko
1 day ago
I recently purchased a large Propagation Bed almost 2m long, 1m wide and with a weight label of 150kg) from Victoria and it was delivered to nearby warehouse/hub in Smeaton Grange. The quote they provided to forward it to my residential address in Camden was ridiculous - more than double the cost to get it from Victoria. I requested a quote from Pack and Send Narellan and Joan called shortly after. She went above and beyond to get me the best quote and ensure the item was picked up (next day) and safely delivered to avoid me paying additional storage fees. She handled everything with the BEST customer service I've received in NSW, this kind of customer service I've only ever experienced in South Australia. Joan deserves Employee of the Month, a Payrise and a big bunch of flowers from me when Spring starts blooming! Thank you Joan for caring and helping and Pack and Send for providing such a great local service! It was great to hear that you specialise in the awkward and the difficult - the things that other companies won't touch or charge the earth for!!!
Julia Richardson
1 day ago
Such an easy business to use. Really efficient and so helpful. Jade and Rochelle were amazing. Will definitely be using them again.