Best Rated Courier Service

JAMs

Very efficient and quick shipment of my document from Brisbane to the Philippines. I booked for a standard 7-day postage but the parcel arrived within 4 days. Highly recommend Pack & Send Brendale.

Google

Bella

On the 24th of Feb I went to Pack and Send in Preston to arrange shipping of an Artwork within Australia. When I arrived the manager of the store Karim asked me if I wanted insurance and I said, “yes, of course”. He assured me the work would arrive safely, and I spent a lot of time there ensuring the work was well packed. The salesclerk helped me pack the work however I had to use my own bubble wrap as the store said they “didn’t have enough despite me seeing two huge rolls of bubble wrap out the back. I packed the box with the Clerk partly because I also had other things to do that day and I had already been there for over 2 hours. I was also assured he was an expert at this and asked for feedback on the packing a few times. The 3 staff members assured me it was well packed and would arrive intact. I was originally quoted almost $300 to send a single box and when I expressed that this was a lot Karim offered me a discounted rate. At no stage in the interaction did he inform me that the new rate did not include insurance. I was not informed that Insurance also meant warranty or that I would need to explicitly state the value of the work in order to obtain the insurance. Unfortunately, the work arrived at the gallery very badly damaged. The Gallery manager stated it looked like the box had been dropped or hit very hard as the glass case was smashed in several pieces and the ceramic piece was cracked down to the sturdy base. I was very disappointed that Pack and Send would not take any responsibility for the damage of my piece or even give me a refund for the service that they were unable to provide. I was also concerned that handling the broken glass would put the gallery staff at risk. I had to arrange for a replacement work to be delivered by my own time and expense. Unfortunately Pack and Send stopped responding to my calls or efforts to contact them to follow up. I am hoping other people don't have the same awful experience.

Trustpilot

Bella

On the 24th of Feb I went to Pack and Send in Preston to arrange shipping of an Artwork within Australia. When I arrived the manager of the store Karim asked me if I wanted insurance and I said, “yes, of course”. He assured me the work would arrive safely, and I spent a lot of time there ensuring the work was well packed. The salesclerk helped me pack the work however I had to use my own bubble wrap as the store said they “didn’t have enough despite me seeing two huge rolls of bubble wrap out the back. I packed the box with the Clerk partly because I also had other things to do that day and I had already been there for over 2 hours. I was also assured he was an expert at this and asked for feedback on the packing a few times. The 3 staff members assured me it was well packed and would arrive intact. I was originally quoted almost $300 to send a single box and when I expressed that this was a lot Karim offered me a discounted rate. At no stage in the interaction did he inform me that the new rate did not include insurance. I was not informed that Insurance also meant warranty or that I would need to explicitly state the value of the work in order to obtain the insurance. Unfortunately, the work arrived at the gallery very badly damaged. The Gallery manager stated it looked like the box had been dropped or hit very hard as the glass case was smashed in several pieces and the ceramic piece was cracked down to the sturdy base. I was very disappointed that Pack and Send would not take any responsibility for the damage of my piece or even give me a refund for the service that they were unable to provide. I was also concerned that handling the broken glass would put the gallery staff at risk. I had to arrange for a replacement work to be delivered by my own time and expense. Unfortunately Pack and Send stopped responding to my calls or efforts to contact them to follow up. I am hoping other people don't have the same awful experience.

Trustpilot

Ethan Christensen

Amazing service from Selz. Helped store my package at his store until I had an address ready to send to. Reasonable price and fantastic customer service.

Google

Chris Dillon

Only interested in profiteering from their franchised depot. Not actually interested in helping out general customers or services represented by PACK & SEND.

Trustpilot

Chris Dillon

Only interested in profiteering from their franchised depot. Not actually interested in helping out general customers or services represented by PACK & SEND.

Trustpilot

Bella Insch

Rated 1 out of 5 stars Don't ship with Pack and Send unless you are happy for your precious items to be smashed to pieces... On the 24th of Feb I went to Pack and Send in Preston to arrange shipping of an Artwork within Australia. When I arrived the manager of the store Karim asked me if I wanted insurance and I said, “yes, of course”. He assured me the work would arrive safely, and I spent a lot of time there ensuring the work was well packed. The salesclerk helped me pack the work however I had to use my own bubble wrap as the store said they “didn’t have enough despite me seeing two huge rolls of bubble wrap out the back. I packed the box with the Clerk partly because I also had other things to do that day and I had already been there for over 2 hours. I was also assured he was an expert at this and asked for feedback on the packing a few times. The 3 staff members assured me it was well packed and would arrive intact. I was originally quoted almost $300 to send a single box and when I expressed that this was a lot Karim offered me a discounted rate. At no stage in the interaction did he inform me that the new rate did not include insurance. I was not informed that Insurance also meant warranty or that I would need to explicitly state the value of the work in order to obtain the insurance. Unfortunately, the work arrived at the gallery very badly damaged. The Gallery manager stated it looked like the box had been dropped or hit very hard as the glass case was smashed in several pieces and the ceramic piece was cracked down to the sturdy base. I was very disappointed that Pack and Send would not take any responsibility for the damage of my piece or even give me a refund for the service that they were unable to provide. I was also concerned that handling the broken glass would put the gallery staff at risk. I had to arrange for a replacement work to be delivered by my own time and expense. Unfortunately Pack and Send stopped responding to my calls or efforts to contact them to follow up. I am hoping other people don't have the same awful experience.

Google

jake Mangakahia

Friendly, great service no issues and offered advice on packing . 👏👏👏👏 5 starts for sure

Google

Kerry Spence

The parcel sent was delivered quickly & efficiently - thank you! Excellent service!

Google

Frank Papadopoulos

David was great, fast, efficient!

Google