Best Rated Courier Service

Alex Spanos

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Dr. Sultan B. Almutery

Great people they make the impossible possible

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Grace M

I attempted to return a parcel to an overseas retailer using a label arranged by the store. When I dropped the package off, I was informed for the first time that this location operates on a booking system. Since everything had been organised through the retailer, I had not been told this beforehand or given any instructions on how to make a booking. To his credit, the staff member accepted the parcel to see what he could do. However, the shipment was later rejected by UPS due to insufficient information on the label. At no point was I contacted about this issue, despite my phone number being clearly written on the parcel. After noticing via the UPS tracking that the item hadn’t been received, I called the store a week later. Only then was I told there was a problem with the label. When I asked why I hadn’t been contacted so I could resolve it, I was told it “wasn’t his job” to reach out to customers who hadn’t booked directly through them. He was also unable to clearly explain what information was missing from the label. This lack of communication and dismissive attitude made an already frustrating situation worse. I won’t be using this Pack & Send location again.

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ROBERT DANOVARO

First time user . A bit expensive and only got a notification saying it was delivered. There was no tracking as claimed. Disappointing .

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Leanne Emmitt

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Maria Simos

Tina and staff at Pack and Send Ringwood were very helpful and efficient. My parcel arrived in Bairnsdale the next day. I highly recommend them to anyone sending goods or moving interstate.

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keram anbub

I had very good service. They were polite on the phone and very helpful. Maybe a little on the expensive side but you get what you pay for and their service was excellent.

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Chiara Kannard

Extremely happy about the service, very helpful and precise in the delivery

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Ken Stott

I found the service at Pack & Send quite remarkable. Hanna helped me rectify an issue (which was my fault) with my parcel and was incredibly generous in ensuring that the parcel arrived in good time. She kept in touch with me to explain what was happening and I found the whole process was managed with consummate efficiency. I can thoroughly recommend this company for its top class, personalised service. My family will definitely be using Pack & Send in the future.

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Corey Sienkiewicz

These guys do a great job packing large objects (such as this large guitar case) and Vikas was a pleasure to deal with. Great sense of humor, personable, and professional. Thanks!

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