Best Rated Courier Service
Australia's Award Winning Courier Service
See for yourself why independent review sites like ProductReview.com.au and Trustpilot rate PACK & SEND the best courier service in Australia in 2023.
We know we can say all we like about our services, but the people whose opinions we value the most – and learn from – are our customers.
That’s why we take advantage of listening to all customer feedback across the web and sharing this on our website. Browse our up-to-date honest and unbiased customer feedback right here on this page, to understand why independent review sites such as ProductReview.com.au rate PACK & SEND the best courier service in Australia in 2025.
What they're saying about our services
4.6
from 41,931 reviews
Kathy Stephens
22 hours ago
Great service and communication with me. Goods received a lot earlier than I expected. Can highly recommend Pack and Send.
Rob Mel
1899 days ago
Michael’s top notch customer service put me at ease & made the whole process a breeze!! Honest & helpful, Michael took the time to talk to me & explain the process. Price was the best compared to others & customers service on another level, give Michael a call u won’t be disappointed!!
Anne C
16 hours ago
Easy online booking and convenient location and helpful staff when dropping off packages. Ability to track packages and when delivered.
Trustpilot
Anne C
17 hours ago
Easy online booking and convenient location and helpful staff when dropping off packages. Ability to track packages and when delivered.
Trustpilot
Richard Bowden
22 hours ago
Andrew and his team were so helpful and unbelievably quick My goods arrived in 2 days from Maroochydore to Victoria.
Deagan
16 hours ago
Disappointed in service. Lied to multiple times. Couriers lied about picking up my package and only confessed once camera footage was provided. Struggled to convince the office that they picked it up even after showing camera footage. Still yet to receive item as they said they have made an attempted delivery now yet I’ve been home all day. Never using again wouldn’t trust these guys. Adding on to that they laughed at me on phone when I said I would get police involved with they’re driver as he confirmed he never picked up item, this was before camera footage was provided.
Trustpilot
Jussie Spratt-Murphy
21 hours ago
Such a quick and easy process. My delivery arrived overseas, well before schedule. Zaman was so helpful.
Steve Stewart
22 hours ago
I highly recommend the Altona Pack & Send store for your postage needs. Harry was extremely helpful and his commitment to excellent customer service was evident. Thanks again for getting my parcel delivered in record time.
Shirley Launa
550 days ago
Customer service was amazing and I didn't expect Pack & Send to be this fast especially delivering overseas. Awesome and well Done!
David Rattray
1 day ago
Super easy, simple process to post parcels. Friendly staff, great service. Highly recommend