Best Rated Courier Service
Australia's Award Winning Courier Service
See for yourself why independent review sites like ProductReview.com.au and Trustpilot rate PACK & SEND the best courier service in Australia in 2023.
We know we can say all we like about our services, but the people whose opinions we value the most – and learn from – are our customers.
That’s why we take advantage of listening to all customer feedback across the web and sharing this on our website. Browse our up-to-date honest and unbiased customer feedback right here on this page, to understand why independent review sites such as ProductReview.com.au rate PACK & SEND the best courier service in Australia in 2025.
What they're saying about our services
4.6
from 42,854 reviews
Jon Hosain
1 hour ago
Very well package fragile items from Australia to the U.K. arrived in a timely fashion. Good service, thanks very much.
Jess
1 hour ago
We should petition for your business to run AusPost, because your service is more affordable and uses common sense when measuring packages. Thank you for a wonderful experience at your West Gosford store.
Trustpilot
Alan Wh
6 hours ago
Jayden and the team were superb. Very professional and speedy service. Our picture arrived promptly in the UK and can recommend them without hesitation.
Neha Gupta
6 hours ago
Excellent service from start to finish! Harry from Pack and Send was incredibly helpful and made the whole process so easy. They arranged a home pickup, brought all the necessary packaging materials and packed everything themselves, so I didn’t have to worry about a thing. The entire process was smooth, hassle-free and professionally handled. Really appreciate the effort and convenience they provided. Would highly recommend their services!
Katie
6 hours ago
$135+gst to post a kindle domestically that weighs under 200grams, something that would cost australia post less then $15. That’s a 800% increase, that is criminal! Then received a threatening phone call after I advised of my disappointment
Prue Ladewig
7 hours ago
I had such a wonderful experience at Pack & Send Greenslopes. They went above and beyond to help me return a bulky item and found me a very affordable option. Can highly recommend.
Vyshnavi Prabaharan
203 days ago
Great service and follow-up from Kayla
Lachlan Thompson
1 day ago
Once again Pack & Send have come to my rescue by providing secure and affordable freight from WA to Vic. Friendly and helpful advice plus genuinely finding the affordable solution. Pack & send always my first choice. Thank you Derrick.
Adity Bhargav
1 day ago
The service was quick and everything was processed quickly but I was not aware they do not directly sent out the parcels. They do it through third parties companies like Courier Please who have a bad reputation. They charge you more as a broker. They charged me $345 while Courier Please was directly charging me just $163. They even do not provide any warranties. Feel really cheated. Instead I would advice book the transfer service through Trans direct which are more transparent about prices from different transport companies.
Juana Gatti
1 day ago
Over 10 weeks and still no luggage! The whole experience has been extremely frustrating, and they've been completely unhelpful. Their service may work for domestic shipping, BUT DO NOT USE THEM FOR INTERNATIONAL SHIPPING. Unfortunately, Geordan hasn't been much help either, and P&S's customer service has been completely unresponsive.