We know we can say all we like about our services, but the people whose opinions we value the most – and learn from – are our customers.
That’s why we take advantage of listening to all customer feedback across the web and sharing this on our website. Browse our up-to-date honest and unbiased customer feedback right here on this page, to understand why independent review sites such as ProductReview.com.au rate PACK & SEND the best courier service in Australia in 2025.
What they're saying about our services
4.6
from 42,422 reviews
keram anbub
3 hours ago
I had very good service. They were polite on the phone and very helpful. Maybe a little on the expensive side but you get what you pay for and their service was excellent.
Tim Cross
1 hour ago
I recently used Pack & Send Gepps Cross to collect and deliver a signed Movie poster from Greys online and send to Melbourne. The communication was timely, genuine and with the customers wants and needs in mind. The price was fair and far cheaper than other courier companies in the area. The product was packed securely, padded and protected. I have no hesitation in using Pack & Send again when I purchase from Greys. Tim
Jacqui Walker
7 hours ago
I shipped a large box full of sentimental items from Melbourne to Brisbane. Tina was incredibly easy to deal with, and made the whole experience stress free and straightforward. I would absolutely use Ringwood Pack n Send again.
Bruno mario Pignone
18 hours ago
Greg Hooper
18 hours ago
Staff were fantastic and were very eager to assist.
Kai Kai
17 hours ago
Jenna Catchpole
1 day ago
Amazing service from Mark at Pack & Send Morningside! As a ceramic artist, I recently had two pieces selected as finalists in an award in Townsville, and suddenly needed to get four heavy, fragile pots (around 15kg) safely there on a very tight timeframe. It felt pretty overwhelming! From my very first call, Mark was incredibly kind, helpful and genuinely wanted to find the best solution for me. He talked me through different options and even helped me work out ways to reduce the cost and liability. When I mentioned that the Townsville office was offering artists a discount, he was completely supportive and encouraged me to see what worked best for me (as they are all separate businesses) — no pressure at all. Their pricing was less, so I initially opted to go with them. On the morning I needed to drop the boxes off, I couldn't get through to Townsville and started to panic. I headed to Morningside, where Mark greeted me and sorted everything out! He made the whole process so easy. I even realised I'd forgotten to attach photos of the artworks to the shipment, and Mark simply said, “Don't worry, email them to me and I'll print them.” Done! Nothing was too hard for Mark. He was calm, practical and genuinely wanted to make the process seamless. Thank you SO much, Mark, for going above and beyond. You made a very stressful situation so much easier, and I couldn't recommend you highly enough! And bonus points for Harley, the adorable office puppy who is always ready for a hello and some pats!
Jennifer Smith
1 day ago
Great, friendly, and prompt service. Would definitely recommend and use again! Thanks!
e t e r n a l i c o n s Kerrie-lee Workman
1 day ago
Fantastic service with plenty of information along the way. I requested an interstate item be collected, packed and sent to me and all was done without mishap. Shiv was particularly helpful in answering my many questions promptly. Item was well packaged and received with signature on designated date of delivery.
Nat White
1 day ago
Unhelpful for an Amazon return, don’t bother