Best Rated Courier Service
Australia's Award Winning Courier Service
See for yourself why independent review sites like ProductReview.com.au and Trustpilot rate PACK & SEND the best courier service in Australia in 2023.
We know we can say all we like about our services, but the people whose opinions we value the most – and learn from – are our customers.
That’s why we take advantage of listening to all customer feedback across the web and sharing this on our website. Browse our up-to-date honest and unbiased customer feedback right here on this page, to understand why independent review sites such as ProductReview.com.au rate PACK & SEND the best courier service in Australia in 2025.
What they're saying about our services
4.6
from 42,097 reviews
Daniel Kreutzer
28 minutes ago
Very friendly service by the Hobart team! Item sent was a fragile antique which was very well prepared and packaged, and arrived in the condition in which it was sent. Thank you!
Stephen Elsmore
8 hours ago
Ease of sending a parcel with the online quote system. Fast and efficient service. Would definitely use again.
Trustpilot
Richard Patterson
8 hours ago
At the initial start, you must provide greater disclosure about what is included in an online order, and a full-service order arranged in the shop. There must be more effective communication between you, the outsourced global courier company, and the customer. Communication must be proactive, not reactive to issues encountered during the shipment. Ultimately, I got charged a very expensive price and I was extremely underwhelmed by the commiserate value provided for the price charged. The whole experience was very disappointing.
Trustpilot
Sales Robuk
12 hours ago
Kate went above & beyond at 5pm on a Friday afternoon to meet us early on Saturday morning to arrange an urgent same day delivery to Canberra. It arrived earlier than expected & Absolutely stoked with the outcome. Would highly recommend this service.
Yifan Hu
12 hours ago
Good service
Source of Life Children Foundation
1 day ago
We had a fantastic experience with PACK & SEND Mount Gravatt! Our shipment arrived in perfect condition Overseas. Puja and the team at PACK & SEND Mount Gravatt were incredibly responsive and kept us informed at every step. Delivery was made on time. We highly recommend PACK & SEND Mount Gravatt for shipping large items.
Renee Wills
1 day ago
Thank you for your assistance and 😃
Connor Hoyes-Cock
1 day ago
Amazing service, owner was very helpful
Silena Van De Griendt
1 day ago
The lady was happy and helpful.
Jennifer Turay
1 day ago
David was a massive help to me and my partner, we had a large amount of items to ship back to the uk and was so kind while giving us all sorts of great advice and tending to a few other customers as they came in and out while we were packing! Absolutely amazing guy and they had a huge range of shipping accessories in store, really eased up what could’ve been an extremely stressful day!