Best Rated Courier Service

Anurag Munian

Do yourself a favour and go ahead with Pack & Send Belco. Extremely happy with the service 5/5 ⭐️

Google

SHIs Amz

I booked a parcel from Brisbane to Perth through Pack & Send's online service, paid ~$xxx at checkout, and was then hit with an additional $100+ charge two weeks after delivery without any prior notice — effectively doubling the original price. The surcharge included an "Oversize Surcharge" that does not appear anywhere in Pack & Send's own published Surcharge Schedule, which forms part of their Terms & Conditions. When challenged, they deflected responsibility onto their carrier rather than addressing the contractual issue directly. After persisting and raising this formally, I received a full refund. However, most customers would not know to push back, and many would simply pay or would not notice at all. My advice: screenshot your booking details including dimensions and weight before sending, keep your invoice, and read the Surcharge Schedule in their T&Cs carefully. If you are charged something that doesn't appear in that schedule, dispute it. The service itself got the parcel there — but the post-delivery billing practice needs serious attention.

Trustpilot

Steve Wilkinson

Michael was efficient and very friendly, our special parcel was delivered to a rural address overseas within a few days. Well done Michael.

Google

Min Qing

The blatant price gouging is utterly ridiculous, how can you provide a quote without even knowing the destination address? The service is decent at least, I have consistently returned here for my mail but the price has doubled since I started last year. Not to mention constant additional charges, on top of the already ridiculous price. Needless to say you have lost a customer. Incredibly disappointing Edit: thanks for the response, “reflective of industry rates” auspost rate is half what I have paid here 🫢

Google

Belinda Lawrence

Super happy with Pack & Send Townsville. Helped with a fairly complex pick up and delivery and made it fairly easy. Was delivered days earlier than I expected too.

Google

Lesley Hillhouse

I don't usually buy things I can't collect myself, but Lilydale Pack & Send were absolutely wonderful in arranging delivery of an oak and copper antique item from Melbourne to my place in Launceston. It was an odd shape and about 1000mm x 520mm. It arrived quickly, in a sturdy, well marked and packed box and I couldn't be happier that it is safely here. It was obvious that a great deal of care was taken on their end. As a first time user of Pack & Send, I'm now full of confidence that any purchases I make in the future will be handled with care and professionalism. They were friendly, helpful and so easy to deal with. Follow up contact has been great as well. Thanks so much Sneha 😊

Google

Hugo Zicat

Very friendly service, went above and beyond to help me today! Thank you!

Google

Craig Reid

Thank you to Kayla at Pack & Send! Super high quality service to retrieve our bag and deliver it to us within 24 hours 300KMs north. Kayla in particular was amazingly helpful, working through the options and executing on our chosen one. Thank you Kayla and thank you Pack & Send 5 ⭐️

Google

Temira Wallis

Had a fragile parcel to send. Staff were friendly, knowledgeable and careful with the item. It arrived sooner than expected in perfect condition. Thankyou for getting the job done so well, much appreciated when you must trust others with precious items.

Google

Alistair Lavery

Google