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Top Rated Courier Service in Australia

We know we can say all we like about our services, but the people whose opinions we value the most – and learn from – are our customers.

That’s why we take advantage of listening to all customer feedback across the web and sharing this on our website. Browse our up-to-date honest and unbiased customer feedback below, to understand why independent review sites such as Trustpilot rate PACK & SEND the best courier and delivery service in Australia.

What they're saying about our services

4.5
10769 reviews
Tanya Wan
today
Sensational customer service
Google
Tia Perdikomatis
today
Google
Theodore Moring
today
I will most definitely be using Pack & Send again this was my first time everything was easy in comparison to the other freight company's the price was good as well. Thankyou Theodore Moring
TrustPilot
Tiffany Orr
today
Such an easy process from start to finish. The quote flowed to the booking flowed to the pick up and I received alerts every step of the way. Would definitely use again and recommend.
TrustPilot
Nicole
yesterday
Such an easy process booking online. I called the centres on more than one occasion and everyone was very helpful. Would definitely recommend
TrustPilot
Emilio Pozo
yesterday
Package arrive damaged. Obviously had been roughly handled and didn’t follow the “this way up” arrows for placement. Lost $125AUD in compensation to the recipient / customer. Very disappointed - won’t use Pack and Send ever again.
TrustPilot
JIM HORTON
yesterday
Fast, efficient, easy transaction. Will certainly use Pack and Send again when needed
TrustPilot
N Dalziel
yesterday
Package was late to be picked up. Eventually I received an email saying the package hadn't been picked up but it was gone from my front door so I assumed it was stolen when in fact it had been picked up but the courier didn't update the tracking system. I paid for express delivery but it has been 2 months and the package has not arrived but Pack and Send debited my credit card for the extra package dimensions. They did not reply to 2 emails and left messages about where the package was and crediting me back for express delivery I paid for. When I finally got hold of the office to find the package they said to call UPS but I didn't even know they contracted out to UPS therefore had no idea where my package was.
TrustPilot
Gordon Barr
yesterday
Owen tries hard and therefore he wins the business.
TrustPilot
David Hopkins
yesterday
Always friendly and professional service from the team at Bibra Lakes.
TrustPilot
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