Best Rated Courier Service

Donna Helps

Safe, speedy delivery of a precious, delicate item. Pleasant staff. Great service. Thank you, Jenny🙏❤️

Google

Carte Blanche

⭐⭐⭐⭐⭐ 5 stars simply aren’t enough for Michael Rohde at Pack Send! If I could give Michael 100 stars, I genuinely would! I was beyond stressed, under enormous time pressure, and desperately trying to arrange for a fragile package to be collected, professionally packed and sent from Perth to the other side of the country in Sydney. What felt like an absolute logistical nightmare to me, Michael handled as though it was the easiest thing in the world! From the very first conversation, Michael was calm, incredibly polite, reassuring and genuinely helpful. Not once did he make me feel like my urgent request was too difficult or too much trouble. He simply listened, understood exactly what I needed and GOT IT DONE! Within ONE HOUR, Michael had jumped into action, collected my item, professionally packaged it and had everything ready to go. All at an incredibly reasonable price! In a world where exceptional customer service is becoming harder and harder to find, Michael is an absolute standout. His professionalism, efficiency, kindness and willingness to go above and beyond completely blew me away. What Michael probably doesn’t realise is that he didn’t just organise a courier service today. He took an enormous amount of stress off my shoulders when I was about two seconds away from a full blown mental breakdown! 😂 Michael, THANK YOU! You genuinely saved my sanity today. I cannot express how grateful I am. If you need something collected, packed or shipped, particularly if it’s urgent, do yourself a favour and ask for Michael Rohde at Pack Send. An absolute legend, a credit to the business, and hands down one of the best customer service experiences I’ve ever had. Someone give this man a pay rise!! 👏👏👏

Google

Michael Hodder

Right from the start, they took ownership of my pick up and delivery. It was organized seamlessly and I was kept informed of progress. thanks very much. I would happily use their service if the occasion arose.

Google

simon cooper

easy to deal with and quick reasonably priced delivery to the mainland from Hobart

Google

Joyce Khoo

First time using the service here and was impressed by the ease of the entire process. I spoke to the owner who was friendly and clear in his communication. A delivery man was sent to pick up my parcel on time and the parcel was easily tracked. I used DHL express and the charge here was cheaper than the ones offered online or in the city. Highly recommended.

Google

Michael Reynolds

DHL customers please note, do not use for redirection of parcels as per DHL systems. Staff indictated an undisclosed fee would be charged for release of future items if redirected here.

Google

Leah Stevens

Sent a large art work to my Aunty in Mintaro South Australia. Very helpful service. Thank you.

Google

Daren

NGL I didn't think you could get service this good. I left a tripod on a business flight at brisbane airport. The lost property team contacted me and recommended pack & send as the carrier to ship back to NSW. The online chat seemed too good to be true in terms of their professionalism to get the item back to me. It cost me around $130 and they picked it up from the airport and delivered back to NSW via courier. I don't think I've ever had a service this efficient in Australia ever. That's like chinese level efficiency lol.

Google

Michael Cotsopoulos

Outstanding service and price. I was able to place a booking online and have a suitcase of clothes collected from a business interstate and delivered to my front door within 3 days for well under $100.

Trustpilot

cami

⚠️ STAY AWAY FROM PACK & SEND! My experience has been a nightmare. My surfboards, valued at US$3,000, were never delivered. PACK & SEND collected my surfboards before even issuing an invoice or receiving payment, effectively holding them hostage for days. They then provided me with an incorrect tracking number and made a serious error on the customs documentation, incorrectly identifying me as a business rather than a private individual. I spent an additional US$4,000 on shipping, insurance, taxes and customs charges That's approximately US$7,000 spent, and my surfboards were never delivered. After reporting the problem, I received unsatisfactory responses and no meaningful resolution. I have lost my belongings, thousands of dollars and all trust in this company. I will be taking legal action to recover my losses, but in the meantime, I urge everyone to be extremely careful before trusting companies like this with their valuable belongings. I would never recommend PACK & SEND to anyone.

Google