We know we can say all we like about our services, but the people whose opinions we value the most – and learn from – are our customers.
That’s why we take advantage of listening to all customer feedback across the web and sharing this on our website. Browse our up-to-date honest and unbiased customer feedback right here on this page, to understand why independent review sites such as ProductReview.com.au rate PACK & SEND the best courier service in Australia in 2025.
What they're saying about our services
4.6
from 41,982 reviews
Lillian Duncombe
1 hour ago
John and his friendly team gave their utmost care and attention to the very successful overseas delivery of a precious gift for my daughter and her family. John’s professionalism and attentive, knowledgeable assurances provided us with the confidence of the delight ahead when the gift was received, something that is a welcome quality in a service of delivery. I would entrust John and his team with any delivery by him at Gepps Cross Pack and Send.
Chirag Panchal
1 hour ago
Excellent overnight transport service with outstanding reliability and communication. The delivery was picked up on time and arrived exactly as promised without any delays. The team was professional, responsive, and handled the freight with great care throughout the entire process.
Nicole Pownall
1 hour ago
Exceptional service, with international freight to NZ - arrived in 2 days. Also very professional and kind customer service. Highly recommend.
Quyen Tu
1 hour ago
Very happy with their services, efficient and quick. Highly recommended!
allen staal
1 hour ago
I had a great experience with Sandeep Bhardwaj at PAC and send Weatherall Park. He was extremely helpful, polite, and professional throughout my visit. Sandeep took the time to assist me properly and made everything much easier and more comfortable. His friendly attitude and excellent customer service really stood out. Thank you, Sandeep, for your support and kindness - it was truly appreciated.
Zylon Chong
1 hour ago
We had quite a stressful situation with our overseas shipment and honestly didn’t know where to start with finding our boxes and getting them delivered. Sandeep was incredibly helpful throughout the whole process and took the time to give us advice, explain the rules and regulations clearly, and helped us navigate what could have been a massive headache. What we appreciated most was that they genuinely wanted to help and provided guidance. Our shipment was also handled in a timely manner, and communication was great throughout. Really grateful for the support and would highly recommend to anyone needing help with shipping, deliveries and related processes.
Talia Bleakley
2 hours ago
Tony went above and beyond helping me ship luggage back to the UK as I had some issues arranging a home collection service. He was extremely helpful, friendly and professional and I would highly recommend using this pack & send store to everyone! Thank you again Tony you are the best :)
FM Services
17 hours ago
I recently required a parcel to be sent from Melbourne to Hobart Tasmania and I was recommended to Pack & Send Ringwood. The entire process was flawless and the service and communication was amazing . The parcel arrived within 2 working days . I cannot recommend Peter, Tina and the Ringwood Pack & Send team highly enough . Thank you for a 5 star courier service . Matthew S.
Inés Car
18 hours ago
Everything went perfectly! The service from PACK & SEND Rockingham was incredibly fast — after the initial contact, the pickup was arranged for the very next day. Very friendly and professional communication throughout. Thank you for the excellent service!
Karin Kessler
1 day ago
Always worry about shipping cast iron without it cracking - I received nine pieces from Australia, and I live in Northeastern USA, arrived in perfect condition, amongst other items. Packed extremely well. Solid pack and shipper!