Best Rated Courier Service
Australia's Award Winning Courier Service
See for yourself why independent review sites like ProductReview.com.au and Trustpilot rate PACK & SEND the best courier service in Australia in 2023.
We know we can say all we like about our services, but the people whose opinions we value the most – and learn from – are our customers.
That’s why we take advantage of listening to all customer feedback across the web and sharing this on our website. Browse our up-to-date honest and unbiased customer feedback right here on this page, to understand why independent review sites such as ProductReview.com.au rate PACK & SEND the best courier service in Australia in 2025.
What they're saying about our services
4.6
from 41,886 reviews
Kenneth Yuen
3 hours ago
Location extremely convenient next to shops and light rail, check for blue signage and the quick arrows, many businesses can benefit from the quick freight
Hannah Norris
4 hours ago
not open and no signage or contact options - despite google advertising the branch as open
Robin Bruns
3 hours ago
Not open Saturday morning
John
22 hours ago
Very responsive and one step ahead of me in planning and execution.
Product Review
Autopro Work
1 day ago
Great service and communication from my first phone call with Sam and during emails with both Sam and Bob. They made the whole process simple and it was an easy choice to trust them to get my rare car panels from WA to myself in VIC. I had clear photos emailed to confirm the condition of the items and how well they were packed ready to ship. The items arrived quite quickly and in perfect condition. I would definitely use them again and have been telling all my friends and other business owners. Keep up the great work team!! Highly Recommend. Cheers Jo ( Owner at Autopro Stawell Victoria)
Hieu Cao
1 day ago
Professional and friendly service! Sam, the franchise owner, was very understanding and professional with our transport request moving belongings from Perth back to Melbourne. He helped us choose the best delivery option for our package and handled our goods with care. Communication was clear throughout from start to finish. Overall it was a stress-free experience that we're happy to pay for. As Pack & Send works as a third party between you and the freight company, there's not much to comment on the delivery or cost as it's handled and managed by the actual logistics company. You will pay extra compared to booking directly with the freight company but it's a cost we are happy to pay knowing our packages are safe and secured prior to transport.
Tyron Bell
1 day ago
Great service ..fantastic easy process..
Greg Corbette
1 day ago
Great experience and support
Mark Hamersley
1 day ago
We have used Pack & Send Booragoon on several occasions. Each time they are pleasant to deal with and very helpful. No need to work out the finer details of freight when the experts can sort it all out for you. Recommended.
Fernanda Belmiro
22 hours ago
Everything went well with the delivery itself. My only complaint is that the tracker predicted a Friday arrival, but the package only came on Monday. Once I called, the staff was helpful and confirmed the delivery. If the tracking system were more reliable, it would be a perfect 5-star service.
Trustpilot