Best Rated Courier Service
Australia's Award Winning Courier Service
See for yourself why independent review sites like ProductReview.com.au and Trustpilot rate PACK & SEND the best courier service in Australia in 2023.
We know we can say all we like about our services, but the people whose opinions we value the most – and learn from – are our customers.
That’s why we take advantage of listening to all customer feedback across the web and sharing this on our website. Browse our up-to-date honest and unbiased customer feedback right here on this page, to understand why independent review sites such as ProductReview.com.au rate PACK & SEND the best courier service in Australia in 2025.
What they're saying about our services
4.6
from 42,707 reviews
geoluke
2 hours ago
Harry is a legend. Very helpful and prompt delivery.
janet crowden
2 hours ago
pleasant reception in store was coupled by reliable and expedient delivery. Thank you
George Loverock
10 hours ago
Outstanding service. Package well packaged. Delivery driver went out of his way to bring package to our front door..
Trevor Couch
10 hours ago
Pack & Sen have been fundamental in facilitating two items for me now. The ability to have an item professionally packed and shipped to my door is really appreciated. Pack & Send Wollongong staff were lightning fast with their contact, a well prepared quotation and offered a number of packing options. The item was expertly packaged at a very economical rate, and the item moved from Wollongong to remote Regional Victoria in no time at all. Ongoing updates with the Pack & Send tracking system too! Many thanks!
Stuart Fletcher
5 hours ago
Excellent customer service and communication once the parcel had been delivered. However, it seems to be a costly service so I will explore alternatives...reluctantly
Trustpilot
Beth Gentle
10 hours ago
Fast, efficient, hassle free and above all very friendly service! Tim took my call on a Thursday afternoon to arrange pick up of my parcels first thing Friday morning, and had them sent and delivered right on time. Look forward to working with the Pack&Send Randwick team again!
Emma Davis
10 hours ago
We paid close to $400 to have an expensive starburst clock custom packed and sent interstate. Pack and send Hilton tightly wound cling wrap around the clock with the spurs poking through with no protection, squashing the expensive clocks face and breaking the hands. This was then thrown into a box breaking also three of the star spurs. This is hardly a specialist service. Anyone can tightly wrap a clock in bubble wrap and throw into a thin cardboard box. A broken clock and hundreds of dollars out of pocket is all we’re left with and after sending photographic evidence staff have just said “we will get back to you” and haven’t been reachable since. Please avoid if you care about your items or value for money.
Ali Bee
1 day ago
Absolutely excellent service especially Vikas! Thanks so much
Erin Dodge
10 hours ago
I'd been wanting to try Pack and Send for ages, and when I finally had a reason I was NOT disappointed. What a completely simple transaction for a weirdly-sized package. Can't thank you guys enough!
Adam Puttick
10 hours ago
I rarely leave reviews so please understand that when I say Pack and Send Mt Gravatt are superb. Excellent communication and a fast delivery to New Zealand. Thank you, I highly recommend you.