Best Rated Courier Service

Dave

Tina and the team are friendly and very helpful. Had my work items sent interstate ready for my event, and everything arrived days before me, which made the event smooth, and they even arranged to have it collected and brought home. The service they provide is outstanding, and because it is one-on-one, you get the attention you need and support afterwards. Recommend that if you're in the area, use their service.

Product Review

Geoff Smith

Andrew was a pleasure to work with :) Prompt. Professional. Friendly.

Google

Rob Nolan

Google

HUSS

Pack and send Surry hills. I entrusted them with my shipment, and without any meaningful attempt to contact me, they decided to donate my belongings to charity as “abandoned.” Let that sink in. Not returned, not escalated, not handled with care… just given away. Yes, they hide behind their “terms and conditions,” but basic customer service should include making reasonable efforts to reach the customer before disposing of someone’s property. Especially when the items were clearly important enough to be shipped internationally. What makes this worse is the complete lack of empathy or accountability. The response felt like a cold, procedural shrug rather than a serious acknowledgment that they effectively got rid of someone else’s possessions. If you value your items, do NOT trust this branch. Their storage policies are rigid, their communication is poor, and their resolution process is nonexistent. A logistics company that can’t be trusted to hold onto your belongings is fundamentally broken. Avoid at all costs.

Google

HUSS

Pack and send Surry hills. I entrusted them with my shipment, and without any meaningful attempt to contact me, they decided to donate my belongings to charity as “abandoned.” Let that sink in. Not returned, not escalated, not handled with care… just given away. Yes, they hide behind their “terms and conditions,” but basic customer service should include making reasonable efforts to reach the customer before disposing of someone’s property. Especially when the items were clearly important enough to be shipped internationally. What makes this worse is the complete lack of empathy or accountability. The response felt like a cold, procedural shrug rather than a serious acknowledgment that they effectively got rid of someone else’s possessions. If you value your items, do NOT trust this branch. Their storage policies are rigid, their communication is poor, and their resolution process is nonexistent. A logistics company that can’t be trusted to hold onto your belongings is fundamentally broken. Avoid at all costs.

Google

HUSS

Pack and send Surry hills. I entrusted them with my shipment, and without any meaningful attempt to contact me, they decided to donate my belongings to charity as “abandoned.” Let that sink in. Not returned, not escalated, not handled with care… just given away. Yes, they hide behind their “terms and conditions,” but basic customer service should include making reasonable efforts to reach the customer before disposing of someone’s property. Especially when the items were clearly important enough to be shipped internationally. What makes this worse is the complete lack of empathy or accountability. The response felt like a cold, procedural shrug rather than a serious acknowledgment that they effectively got rid of someone else’s possessions. If you value your items, do NOT trust this branch. Their storage policies are rigid, their communication is poor, and their resolution process is nonexistent. A logistics company that can’t be trusted to hold onto your belongings is fundamentally broken. Avoid at all costs.

Google

HUSS

Pack and send Surry hills. I entrusted them with my shipment, and without any meaningful attempt to contact me, they decided to donate my belongings to charity as “abandoned.” Let that sink in. Not returned, not escalated, not handled with care… just given away. Yes, they hide behind their “terms and conditions,” but basic customer service should include making reasonable efforts to reach the customer before disposing of someone’s property. Especially when the items were clearly important enough to be shipped internationally. What makes this worse is the complete lack of empathy or accountability. The response felt like a cold, procedural shrug rather than a serious acknowledgment that they effectively got rid of someone else’s possessions. If you value your items, do NOT trust this branch. Their storage policies are rigid, their communication is poor, and their resolution process is nonexistent. A logistics company that can’t be trusted to hold onto your belongings is fundamentally broken. Avoid at all costs.

Google

HUSS

I entrusted them with my shipment, and without any meaningful attempt to contact me, they decided to donate my belongings to charity as “abandoned.” Let that sink in. Not returned, not escalated, not handled with care… just given away. Yes, they hide behind their “terms and conditions,” but basic customer service should include making reasonable efforts to reach the customer before disposing of someone’s property. Especially when the items were clearly important enough to be shipped internationally. What makes this worse is the complete lack of empathy or accountability. The response felt like a cold, procedural shrug rather than a serious acknowledgment that they effectively got rid of someone else’s possessions. If you value your items, do NOT trust this branch. Their storage policies are rigid, their communication is poor, and their resolution process is nonexistent. A logistics company that can’t be trusted to hold onto your belongings is fundamentally broken. Avoid at all costs.

Google

Victor Waveluk

Left a laptop on a Friday morning to be delivered to a metro Sydney address. Arrived on Thursday, almost a week later. No email was sent to recipient and laptop was left on porch when it required signature. When I called to complain, I was told it was the pick up and delivery contractors’ fault. That is your problem Pack n Send if you have crappy contractors. Not mine, so solve it! I was told that this was going to be investigated and to this day I haven’t heard back. To summarise, I paid twice as much as an Australia Post service and it took them twice as long to deliver. Lucky the laptop didn’t get knocked off in transit or delivery. Next time, I’ll go to the reliable Aussie Post. I’ve used pack n send franchisees in the past with great results but this particular one in Kew let me down and will never trust them again. Reply to your response. Pathetic. You are lying. I DID call you. You never called me back. You had my correct email since you sent me emails regarding this parcel previously. I checked my email just now and still no response like you claimed. You need to own up to your mistakes and poor service instead of wiggling yourself out of your crappy performance.

Google

Hans Lang

Kamran was very helpful for the quote and the packaging service and delivery. Highly recommended.

Google