Best Rated Courier Service

Gautam India

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Jerry L

Absolutely recommended shipping from Sydney to Melbourne. I had two suitcases/boxes that I needed to send without a definite address in Melbourne, and they were able to help ship to one of their stores in Melbourne and even hold it until I got there a week later. David was great to work with, and the prices were super competitive.

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MichelleP

Great service, great price, great communication. I had a saddle transported and it was well packed and arrived safely. Highly recommend.

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Jeffrey Luebbert

I am writing this to document a sequence of incredibly unprofessional and dismissive service at this location, specifically from a staff member named "Storm." ​As a doctor, my schedule is extremely rigid; I work every day except for Fridays. Team Global Express attempted a delivery on April 4th while I was at work, and since the package contains confidential medical goods for my patients that I cannot delegate to others, I needed to pick it up myself on my only day off. ​The sequence of events was unacceptable: ​The First Interaction (Easter): I called previously to check holiday hours as Google Maps indicated they were open. Storm answered with an immediate "bad attitude," snapping, "It’s Easter. Nobody works." Being from overseas, I wasn’t aware of local holiday closures, and a simple "no" would have been sufficient without the abrasive tone. ​The April 8th "Three-Call" Saga: ​Call 1: I called to request a hold until Friday (April 10th). Storm dismissively claimed they didn't have my package and it must have been sent back. He initially refused to take my consignment number, saying he didn't need it. He checked my last name and flatly stated I wasn't in their system. ​Call 2: After Team Global Express confirmed the package was definitely at this location, I called Storm back. He continued to gaslight me, insisting the last name wasn't there. He finally agreed to take the consignment number and said he would "look," but maintained a tone that suggested this was somehow my fault or "not his problem." He again claimed they had nothing. ​Call 3: Shortly after, Storm called me back to admit they did have it, claiming it was simply "in a place they didn't see." ​Courier Confirmation: Most telling is that Team Global Express confirmed to me that they are filing a formal report against him because he was "very rude" to their representatives as well and lied to them about the package's status. ​Conclusion: I had to take time out of my clinical schedule to chase a package that was sitting in the store the entire time. To be met with "zero care" and a gaslighting attitude when trying to secure vital medical supplies is beyond unprofessional. Storm’s refusal to do a thorough check until a report was filed is a complete failure of customer service. If you value your time or professional courtesy, avoid this location.

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Michael Lee

BRILLIANT team at PACK&SEND SOUTH MELBPOUNE A1 the BEST EVER.

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Alexander Ginez

Was hesitant at first took me a week to decide but was so glad that I used their service! Sending a package from the Philippines to Perth was very fast! faster than my packages coming from over east! highly recommended company if you need your packages handled professionaly.

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Steven Widdop

Harry & the team at Pack & Send Altona excelled again - no fuss - no problem - urgent package delivered on time!

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Stephan Laurent

Excellent Service, very helpful team Well done 👍

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Diana Nitzsche

If you want to remove negative reviews from your Google Business, contact me via my profile; my contact details are listed there. After work you can pay..

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Diana Nitzsche

If you want to remove negative reviews from your Google Business, contact me via my profile; my contact details are listed there. After work you can pay..

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