We know we can say all we like about our services, but the people whose opinions we value the most – and learn from – are our customers.
That’s why we take advantage of listening to all customer feedback across the web and sharing this on our website. Browse our up-to-date honest and unbiased customer feedback right here on this page, to understand why independent review sites such as ProductReview.com.au rate PACK & SEND the best courier service in Australia in 2025.
What they're saying about our services
4.6
from 41,780 reviews
John Humar
20 hours ago
It was a smooth and seamless transaction. Parcel arrived on time. Well done Virk.
Peter Morgan
19 hours ago
I strongly recommend Pack and Send. As a first time customer, I organised my deleviries over the phone and Maria from the Wollongong office was fantastic, making the whole process simple and fast. Delivery was super quick and tracking excellent. I won't hesitate in doing business with Pack and Send again in the future.
Lindsaye Brown
19 hours ago
Goods arrived undamaged in a timely manner..
Raj Chandiok
1 day ago
Excellent network of Franchise Partners who are committed to delivering an outstanding customer experience no matter what they are packing and shipping! Wonderful people backed by very knowledgeable people at head office!
Product Review
Sue
1 day ago
From start to finish dealing with Pack & Send was seamless & extremely professional. We required a print to be collected and delivered to our home. They were prompt for pick up and the print came directly to us handled with care by their delivery person. Their rates were very reasonable. We’d definitely use them again.
Simon Flower
1 day ago
Efficient Follow Through, No Fuss, Very Happy
Sabine Flenady
1 day ago
This was the easiest ever of posting something overseas. Everything was smooth there were no delays, there was no breakage. Everything arrived in order on the other end. It was consigned on a Monday and it arrived in Europe on the Thursday. Great service and help. Nothing was a problem thanks to Shiva and the other team members in the warehouse. Thank you again for all your help.
Helena Pepers
1 day ago
Thank you Amit & Sneha from Pack & Send Lilydale for your friendly gold standard packaging service. You took exceptional care with our fragile item, packaged it perfectly with attention to every detail & promptly sent it on its way where it arrived at its destination in A1 condition. We are very impressed with your professionalism & nothing was too much trouble. Thanks for the extra effort of providing photos & keeping us updated. Peter & Helena, Yea Victoria.
R John
1 day ago
Ridiculous over quoting
Spacemakers
1 day ago
I had an outstanding experience with Pack & Send Toowoomba. I needed to coordinate the delivery of five boxes of books to a conference, which involved multiple moving parts - printing and shipping from the publisher, delivery (in separate shipments) to Pack & Send, and then ensuring everything arrived at the conference venue within a very specific time window. I was expecting the process to be complicated (especially since I never handled the goods myself), but Mark and his team made it incredibly smooth from start to finish. Communication was excellent throughout. They responded promptly, made things super easy, and confirmed once everything had been delivered successfully. What could have easily become a logistical headache was handled with total professionalism and ease. They were flexible when I added extra boxes (twice!) without any fuss. Great rates and genuinely fantastic customer service. A seamless experience and pleasure to deal with. I wouldn’t hesitate to use them again or recommend them to others.