Best Rated Courier Service

Jean Maclean

WOW! What can I say … best service ever.. picked up at 5pm on Tuesday and was delivered to Melbourne by 8am Thursday morning. Beth “held my hand” throughout the whole process as I had never used a freight delivery company before and she made sure that everything was done correctly. I’ll only use Hornsby Pack & Send on future for any further deliveries. It was an amazing experience and fully recommend this company. 10 out of 10!

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Greg Johansson

I am a very happy return customer. Again, the team at Pack and Send Mt Waverley responded quickly and carefully to a request to send a rare piece of pottery to Sydney. The piece arrived in excellent order. Stephen and the team can be relied up. Thanks indeed.

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Joanne Tai

Tim was really helpful in discussing cost-saving options and issues that arise in regards to the country I was shipping my personal PC over to. My PC arrived safely and on time! Thanks a lot!

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Renato Grancieri

Excellent service 👍

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Zoe Sentance

Amazing service from pack n send Miranda! From the friendly staff at the front to the tracking details being updated, this is definitely a company I will be using again!

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Bhawani Willaddara

I used Pack and Send Mount Gravatt to move my personal effects from Brisbane to Melbourne. My entire apartment was packed into 3 large Bunnings tea chests and 2 small boxes. I paid 500 dollars for what they advertise as their reliable and award winning service. What actually happened was extremely disappointing. My boxes delivered to the Melbourne address were not mine. Instead I received someone else’s belongings in my name. Puja over a phone call told me that they handel all the labeling and i didn't have to worry about anything. They'd come and pick the boxes up. So just in case, i wrote my name in black ink on all the boxes in case something goes wrong. Maybe that's what even got me my boxes finally. When I called to report this serious error the response I received was shocking. A staff member told me that this has probably only happened for the second time in the company and maybe it was also my bad luck that this was meant to happen to me. The least he could've done was apologise immediately and give me reassurance that it will be fixed. Because i understand mistakes happen. But turns out my 'bad luck' was the culprit here. This was my entire home being mishandled. It then took them a full week to locate and deliver my correct boxes. This company is handling people’s personal lives not just parcels. Their systems failed their quality control failed and their response showed no accountability or empathy. I would strongly advise anyone considering this branch to think carefully. You may pay for reliable and award winning service but not everyone will necessarily receive it especially the ones with back luck. So maybe you should consult a fortune teller to see if you are in luck before you take their service.

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Justin McIntyre

I asked Mt Gravatt to liase with the Marickville branch ie Brisbane / Sydney . Spot on and perfect from start to finish . Great customer service both ends .

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Jody Tomlinson

Friendly, efficient & helpful! After an extremely bad experience with a delivery company I am so happy I contacted Pack & Send, it was a breeze and my goods were finally delivered! Thank you Havin :)

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Mat Kurukchi

Just had an amp packed through this branch and it was terrible. Firstly they didn't even bother to box it up properly. It was just the amp wrapped in bubble wrap in an open box and black packing tape over it. Every other pack and send I've used have packed my amps properly this one was terrible. Two coverings fell off during transit because of the terrible way it was packed. See the photo attached. Really annoyed I paid good money for this and I definitely won't be using you again. Take a look at the pic at how dodgy the box is. No cover on it. No padding on the inside.

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Julian Kelly

The only improvement could be fully automated tracking

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