Best Rated Courier Service
Australia's Award Winning Courier Service
See for yourself why independent review sites like ProductReview.com.au and Trustpilot rate PACK & SEND the best courier service in Australia in 2023.
We know we can say all we like about our services, but the people whose opinions we value the most – and learn from – are our customers.
That’s why we take advantage of listening to all customer feedback across the web and sharing this on our website. Browse our up-to-date honest and unbiased customer feedback right here on this page, to understand why independent review sites such as ProductReview.com.au rate PACK & SEND the best courier service in Australia in 2025.
What they're saying about our services
4.6
from 42,752 reviews
Mist
4 hours ago
Disappointed my package containing monitors had been crushed during the trip interstate clearly heavy boxes placed on top of my very clearly labeled fragile package. Even tho I bubble wrapped / placed blankets, towels, foam in there for protection, nothing should have been able to cause the damage that occurred to one of the screens. Even with the travel the damage has happened due to poor handling and treatment, I’ve been told I cannot claim the insurance to fix the the damage and they think it was packed incorrectly, it definitely was NOT! It had more than enough protection that if they were handed properly the damage would not have occurred. They are still refusing to replace/ pay for the damage with the insurance I had paid on my parcels. And again I had send pictures and sizes told them what boxes I was using for my freight and had been quoted roughly 500 then after they came and had TAKEN my parcels they messed the following day asking for more money claiming they were bigger then expected and send me another quote of 1000 I had no choice to pay and they had my items in their possession. Do not use this company!
Nicholas “Nick” T
11 hours ago
My parcel had arrived yet no one has contacted me for 3 days. Drove 40mines each way, during normal open hours but yet no one not open, doors shut. No sign nothing. Second time I’ve had dramas with this store will never ship with them again.
Murphy
10 hours ago
Recently sent a package overseas visa Pack & Send Blackburn. Himanshu was super helpful throughout the whole process. The package was delayed in the US for a while and he continued to follow up to get it moving. Exceptional service and I'd definitely use again.
Ian King
1 day ago
Harry chased up items that I had booked through P&S Balmain, even though I had booked with them directly. Balmain’s communication was terrible but somehow Harry tracked my goods. I had other collections to freight from Sydney and booked them with Harry. Got tracking numbers and updates promptly when needed. Thanks Harry. I’ll use you again
Jamie Kruger
1 day ago
James Black
1 day ago
Called ahead to make sure there were staff available. Turned up but no one was around. Their phone continues to ring no one picks up. Place looks abandoned
rameshwar prasad
1 day ago
Lachlan took keen interest in packing our PCs properly and taking optimal care in shipping them for a long distance courier. Would definitely recommend him and his team for fragile courier services.
Jane Grierson
2 days ago
I recommend Pack & Send, Booragoon, and will definitely use them again. They were extremely helpful, a quick delivery with timely tracking details.
Rodney Greer
2 days ago
Great experience, goods were packed very well and arrived before the time frame quoted
George Blake
2 days ago