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Best Rated Courier Service

Australia's Award Winning Courier Service

See for yourself why independent review sites like ProductReview.com.au and Trustpilot rate PACK & SEND the best courier service in Australia in 2023.

We know we can say all we like about our services, but the people whose opinions we value the most – and learn from – are our customers.

That’s why we take advantage of listening to all customer feedback across the web and sharing this on our website. Browse our up-to-date honest and unbiased customer feedback right here on this page, to understand why independent review sites such as ProductReview.com.au rate PACK & SEND the best courier service in Australia in 2025.


What they're saying about our services

4.6

from 42,207 reviews

Yasamin Khadembashi

4 hours ago

As a professional artist, I would strongly caution anyone working with highly textured, impasto, or fragile artworks before using Pack & Send Fremantle. I paid approximately $160 to have my painting professionally packaged. I repeatedly explained that the sculptural impasto surface and protruding synthetic eyelashes could not have anything touching them, and specifically requested a timber travel frame with 10–15 cm clearance between the artwork and the lid. Instead, no travel frame was made. The box was only around 7 cm deep internally, and foam blocks were placed directly onto the painted surface—the exact thing I had warned against. When the painting returned from the Art Gallery of NSW, large areas of impasto had been crushed, dragged through gold leaf, and required weeks of restoration. The Gallery confirmed no damage was noted on arrival and advised the damage most likely occurred during return transit due to pressure on the packaging. I also found the response from management (specifically Mike Jones - operations manager) dismissive, condescending, patronising, rude, gaslighting and extremely unprofessional. I received no refund or compensation. If you’re an artist transporting valuable, textured work, I would recommend using IAS - Fine Art Logistics (if your in Perth ask for Doug he is great!).

Google

Gabrielle Wong

4 hours ago

A big thank you to David for his amazing customer service! I chose the pick-up service with Pack & Send, and on the day of collection, even though David had already finished work, he kindly came to pick up my parcel on his way home. His dedication and willingness to help really impressed me. Thank you, David, for going above and beyond and providing such excellent service. Highly appreciated!

Google

Phil Nicholls

2 days ago

What a pleasant, personable and professional experience. I had some documents to send to the UK by courier. Driven past the shop front many times and so I thought I would give it a try. Glad I did. You’ve got to support a local business👍 The UK solicitor was amazed how quickly the document got there.

Google

mohamad Jokar

3 hours ago

Thanks for safe and clean packaging. ⭐️⭐️⭐️⭐️⭐️

Google

Elcid

7 hours ago

Easy to book and pay online and have parcel collected from your own house. Tracking works well. Cost is competitive with other carriers.

Trustpilot

Willunga Hill Billy

5 hours ago

Sam was exceptional. He collected packed and delivered a cumbersome item to Adelaide with a smile. Not only did he moved an important package he improved a lifestyle. I would thoroughly recommend his services for Hassel free delivery. Packing was brilliant. Thanks.

Google

Tan Hock Hai

22 hours ago

So happy! The service was excellent! 🫰

Google

Brondy 77

22 hours ago

Best service here guys. Mark and Michael helped me out recently with a package over east and I couldn't be happier with their service. These guys actually care and will look after you. Highly recommend and trust these guys 100%.

Google

Richard Chan

22 hours ago

Used for a marketplace purchase, first time for me i was so nervous but it ended up being so easy and worked flawlessly!!! I have the confidence to do this again now.

Trustpilot

Toni

23 hours ago

Pack n send were very good. Picked my 11 boxes up at Airlie Beach. They were on time Friday morning, and delivered to Port Stephens on Wednesday afternoon. They even packed my small boxes into larger ones to save me money. Jenny replied to emails very quickly.

Product Review

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“PACK & SEND is built on good people that are doing extraordinary things to service their clients”

Evan Foster - Signarama


4.6

from 42,207 reviews

Australia's Award Winning Courier Service

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