Best Rated Courier Service
Australia's Award Winning Courier Service
See for yourself why independent review sites like ProductReview.com.au and Trustpilot rate PACK & SEND the best courier service in Australia in 2023.
We know we can say all we like about our services, but the people whose opinions we value the most – and learn from – are our customers.
That’s why we take advantage of listening to all customer feedback across the web and sharing this on our website. Browse our up-to-date honest and unbiased customer feedback right here on this page, to understand why independent review sites such as ProductReview.com.au rate PACK & SEND the best courier service in Australia in 2025.
What they're saying about our services
4.6
from 41,767 reviews
Stuart Andrew Cherry
4 hours ago
Super easy to book online (although there is an assumption that you have access to a printer) Pricing is very competitive in the very reasonable zone. The drop off was again close and super easy and next day delivery was the icing on the cake. I do lots of shipping with ebay sales and pack and send are my new go to's. Highly recommended.
Trustpilot
maurice bell
9 hours ago
My contact who helped with my delivery to New Zealand was Rukhsar Dubash. Right from day 1 in contacting and discussing the issue I faced with the firm I purchased my car part. It was larger than Australian post would handle. She professionally took ownership and I was able to instruct the company to proceed in posting to Pack & Send Sydney for her attention She took ownership and went out her way to ensure it happened and advised the documentation she required. I commend her in every respect. Customer Driven in all ways, Thankyou Rukhsar. Certainly, deal with Pack and Send again and management need to acknowledge her value to their company, Maurice Bell
Daniel Cannan
5 days ago
After an entire week still no quote, I have the email confirmation so I know it went through. No call, email, SMS or even a carrier pigeon to give me a quote, ask a question, confirm details or even reject the request. Wasn't even a difficult or odd item, it was a $500 HJC i91 helmet. They know this because I specified it in the quote request, even if they didn't see that part they would've know it if they bothered to try contacting me at any point in the past week. By the look of the higher ratings they must be real selective about which jobs they take on, I must've missed the check box saying I'll give a rave review of outstanding and beyond belief ability to collect an item from point A and deliver to point B. Edit: Because of their reply I'll add this, they didn't reject the request and forget to tell me. They emailed me after I contacted head office, they then said they missed it and were asking for me to confirm the details so they could do the job.
Derek Gray
8 hours ago
Our precious item (very large) was extremely well packed to travel from Adelaide to Sunshine Coast. There was good communication throughout, and prompt delivery. Thanks so much for the great service
Justin Dinale
10 hours ago
Great service
Greg Mcstravick
9 hours ago
Very happy with service, quick and 0 damage , updated regularly on tracking, no problem recommending
Helen Vickers
10 hours ago
I took a wooden chair (seat and back upholstered) to the Tweed Heads store and was quoted $890 to send it to Sydney. What planet are these people on?
Pree
4 hours ago
Incredibly fast. Great staff experience. Great tracking.
Trustpilot
Pree
5 hours ago
Incredibly fast. Great staff experience. Great tracking.
Trustpilot
Dee Smith
1 day ago
I work for a huge company and was having trouble getting a delivery out so l thought l would try PACK & SEND RINGWOOD. I can honestly say l recommend this Store and the Beautiful lady Tina was so helpful. My delivery was delivered interstate the next day. Express services were fantastic 👌 & l will go through Tina again Big Thanks 😊 Tina