Best Rated Courier Service
Australia's Award Winning Courier Service
See for yourself why independent review sites like ProductReview.com.au and Trustpilot rate PACK & SEND the best courier service in Australia in 2023.
We know we can say all we like about our services, but the people whose opinions we value the most – and learn from – are our customers.
That’s why we take advantage of listening to all customer feedback across the web and sharing this on our website. Browse our up-to-date honest and unbiased customer feedback right here on this page, to understand why independent review sites such as ProductReview.com.au rate PACK & SEND the best courier service in Australia in 2025.
What they're saying about our services
4.6
from 42,086 reviews
Anthony Strik
1 hour ago
Fantastic service so happy
Greg Hanlon
352 days ago
I received great service at Altona Pack and Send. It was very quick and easy process and was delivered very quickly
Hunter Blair
30 minutes ago
One of the biggest disappointments — involving massive overspending and under-delivery. I paid $1,300 to have my boxes shipped the next day and was told it would take 2 business days. Instead, I didn’t receive my order for 14 business days. On top of that, 5 of my items arrived broken. I had to chase DHL (the courier) directly every day to find out where my shipment was, as Michael from Pack & Send only provided vague updates that mirrored the tracking information. I then had to pay DHL $387 in storage fees because Pack & Send never sent me the required customs form. I had to chase customs myself to obtain it. What was promised as a 2-day delivery turned into a 2-week ordeal, complete with broken goods and unexpected extra charges. I was left out of pocket and had to buy replacements for everything that was supposed to arrive. Complete waste of time and money
Jehan Irani
16 days ago
Himanshu was awesome. Great guy! Super friendly and professional. He went above and beyond to help me to mail my package! Highly recommend. ⭐⭐⭐⭐⭐
Jessica Leung
13 hours ago
Staff were lovely however our urgent package arrived at the destination more than 24 hours after it was supposed to arrive and I never got a tracking number for the item
Kamal Hossain
1 day ago
I have very positive experience and highly recommend the service for reasonable price and faster delivery. This is first time I used their service and the customer service experience was more than 5 star starting with Phone enquiry and then dropping my package at the centre . Please keep it up. On side note, I picked up my package at Werribee, Victoria, is 3030. If I had the opportunity, I would have given -1 (minus one) for the customer experience at the centre. The lady attended me should have a proper training for basic norms of customer support.
Rose
1 day ago
James and Shawn are Amazing 10 stars
Ruan Wolfaardt
1 day ago
Closed but said they are open until midday on a Saturday
Vanessa fan
1 day ago
Excellent service! The staff were very helpful, patient, and professional throughout the whole process. My parcel arrived at its destination much faster than expected. Highly recommended. Thank you for the great service!
Sindy Makalea
2 days ago
I live in Wiluna, located 950 kilometres northeast of Perth WA. Today my 21 and 7 kg luggage arrived in perfect condition, no damages and wrapped beautifully.THANK YOU🙏 PACK $ SEND you're amazing 🤩 and I'm over the moon right now. 🫡