Best Rated Courier Service
Australia's Award Winning Courier Service
See for yourself why independent review sites like ProductReview.com.au and Trustpilot rate PACK & SEND the best courier service in Australia in 2023.
We know we can say all we like about our services, but the people whose opinions we value the most – and learn from – are our customers.
That’s why we take advantage of listening to all customer feedback across the web and sharing this on our website. Browse our up-to-date honest and unbiased customer feedback right here on this page, to understand why independent review sites such as ProductReview.com.au rate PACK & SEND the best courier service in Australia in 2025.
What they're saying about our services
4.6
from 41,363 reviews
Marie Court
11 hours ago
Thank you for the excellent service in getting my CPAP Machine to me promptly when I accidentally left it behind during my travels. It is an essential item so I am very happy to have retrieved it so efficiently.
Rosemary McCauley
17 hours ago
Everything done with a minimum of fuss. It was expensive but it was an urgent job and delivery was made interstate within 24 hours.
Natalie Mikic
16 hours ago
Merina and Sam are exceptional. From the moment you walk through the door, greeted with a smile and no task is too small. Awesome customer service especially when navigating an urgent internal postage issue, helping me problem solve and work through it all! Outstanding customer service!!
Grant Davey
17 hours ago
Grant Davey
17 hours ago
Grant Davey
17 hours ago
The support leading up to the sale and dispatch of my items was excellent: friendly, responsive, and professional. Unfortunately, everything fell apart once something went wrong. My items were shipped in December, and now, approaching APRIL, the issue still hasn’t been resolved. Due to inadequate packaging, the shipment arrived with significant damage. While they advertise “custom-made” boxes, there was little to no protective material included to actually prevent impact damage which is especially disappointing given the high cost of the service. The most frustrating part has been the complete lack of support once the warranty/insurance process began. Communication slowed dramatically, and there has been little meaningful effort to resolve the claim or assist in moving things forward. Overall, this has been an extremely disappointing experience. I won’t be returning as a customer. If I ever need to ship something again, I’d honestly be better off saving Pack&Send the trouble and destroy my possessions myself.
Sarah Hackett
17 hours ago
I used Apple Maps to try and find them which proved problematic. I rang them and they helped find my way. Needed to send two boxes to Melbourne. They really went out of their way to find the best price to beat Australia post.
John Lockwood
17 hours ago
Very helpful, communication was excellent, can’t recommend them highly enough
sahil chauhan
17 hours ago
Fast delivery and accurate tracking update very dependable and Customer service was responsive and helpful from start to finish. Handled my package with great care and professionalism.