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Best Rated Courier Service

Australia's Award Winning Courier Service

See for yourself why independent review sites like ProductReview.com.au and Trustpilot rate PACK & SEND the best courier service in Australia in 2023.

We know we can say all we like about our services, but the people whose opinions we value the most – and learn from – are our customers.

That’s why we take advantage of listening to all customer feedback across the web and sharing this on our website. Browse our up-to-date honest and unbiased customer feedback right here on this page, to understand why independent review sites such as ProductReview.com.au rate PACK & SEND the best courier service in Australia in 2025.


What they're saying about our services

4.6

from 41,408 reviews

Derek Entesano

3 hours ago

Great to deal with. My large painting arrived in excellent condition. Will happily use the services of the Pack & Send Hobart again

Google

David Michell

5 hours ago

James and Shaun have been amazing in every aspect. I ship heavey fragile art work, both Australia wide and internationally. The packing and care is fantastic All my goods arrive safley and on time Not very often do you work with such an wonderful group I highly recomend

Google

Paul McLaren

4 hours ago

Outstanding! High recommended. Michael packed and sent an expensive and delicate guitar amp to me from his Pack and Send in Marsden Park all the way to my Perth pack and send. It was packed so so well, I was seriously impressed! I have used other companies, Couriers Please etc, do yourself a big favour and use Pack and Send - you won't regret it - Thanks again Michael for you care and professionalism taken with my item. Cheers Paul

Google

Roxanne Emberg

3 hours ago

Sarbjit was amazing through the whole process. Even when I had a bad experience on the other end picking my things up, he followed up and really cared about what had happened. I would highly recommend this depot! Also cost and ease of everything was amazing. Thank you Sarbjit!

Google

Roxanne Emberg

3 hours ago

Absolutely useless. If you call during business hours and can't get through to someone or leave a message, wouldn't you send an email? It's not rocket science. Also when does Welshpool mean Balcatta? It doesn't! Awful customer service on this end. Will send to Subi depot next time. Avoid this depot.

Google

Victor Waveluk

3 hours ago

Left a laptop on a Friday morning to be delivered to a metro Sydney address. Arrived on Thursday, almost a week later. No email was sent to recipient and laptop was left on porch when it required signature. When I called to complain, I was told it was the pick up and delivery contractors’ fault. That is your problem Pack n Send if you have crappy contractors. Not mine, so solve it! I was told that this was going to be investigated and to this day I haven’t heard back. To summarise, I paid twice as much as an Australia Post service and it took them twice as long to deliver. Lucky the laptop didn’t get knocked off in transit or delivery. Next time, I’ll go to the reliable Aussie Post. I’ve used pack n send franchisees in the past with great results but this particular one in Kew let me down and will never trust them again.

Google

Krishala Thapa

3 hours ago

Great experience with this courier service! My parcel arrived on time and in perfect condition. Highly recommend!

Google

EricaMarie

3 hours ago

Peter was most helpful in packaging an item today for transport. Friendly, quality, and super efficient. Could not recommend more highly 👍

Google

Mason Waddell

124 days ago

Extremely disappointed with the service provided, two boxes were shipped from Perth to Darwin with insurance. On arrival one of the boxed items had received major damage (see photo)(this was packed well and was an solid item, pressure cooker). Warranty request wasn't helpful as they only insure self packed items for complete loss. Disappointed and in my personal experience I would use a different company.

Google

Marie Court

22 hours ago

Thank you for the excellent service in getting my CPAP Machine to me promptly when I accidentally left it behind during my travels. It is an essential item so I am very happy to have retrieved it so efficiently.

Google

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“PACK & SEND is built on good people that are doing extraordinary things to service their clients”

Evan Foster - Signarama


4.6

from 41,408 reviews

Australia's Award Winning Courier Service

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