Best Rated Courier Service
Australia's Award Winning Courier Service
See for yourself why independent review sites like ProductReview.com.au and Trustpilot rate PACK & SEND the best courier service in Australia in 2023.
We know we can say all we like about our services, but the people whose opinions we value the most – and learn from – are our customers.
That’s why we take advantage of listening to all customer feedback across the web and sharing this on our website. Browse our up-to-date honest and unbiased customer feedback right here on this page, to understand why independent review sites such as ProductReview.com.au rate PACK & SEND the best courier service in Australia in 2025.
What they're saying about our services
4.6
from 42,474 reviews
Alvin June
2 hours ago
Absolutely appalling service. PACK & SEND knew BEFORE taking my money that this parcel was urgently needed for my nephew’s funeral in New Zealand. I paid for Premium Service after being assured it would get from Sydney to Brisbane the next day. Instead, they sent it to PERTH — the complete opposite side of the country. I paid extra because I trusted their assurances. What I got was a massive failure at the worst possible time for my family. Calling this a “Premium Service” is laughable. If something is genuinely urgent or important, I would not trust PACK & SEND with it. One star is generous.
Camille Alves Rodrigues
2 hours ago
I was very well received, they helped me to send a package, they took the time to understand me and explain things to me knowing that I don't speak English very well.
Brendon Short
3 hours ago
Paid $250 for the Next Day Priority Express service, sold to us with a 99.9% guarantee of next-day delivery, and a firm assurance that even in the worst case it would arrive the day after. What wasn't mentioned at the point of sale is that they don't deliver on Saturdays, turning a "guaranteed" next-day service into a 2+ day service with zero disclosure. When raised, the response was that the guarantee is "an estimate" buried in the fine print, and since the parcel would eventually arrive, no partial refund was warranted. That's not what was sold to us. We were given a specific, guaranteed timeframe by a confident sales rep, and when the company didn't meet it, they weren't willing to own the gap between what they promised and what they delivered. If you're booking this for anything time-critical, read the fine print yourself, because they won't walk you through it at the point of sale.
Winny Soyer
2 hours ago
Tony was very patient and helpful when I sent an envelope overseas. Great service!
Tokyo Spin
2 hours ago
Use them to send two fairly valuable paintings from Sydney to Tokyo. They made the whole process really stress free and the packing was top notch. Happily use again and recommend. Cheers to Luke and the rest of the team .
Olumayowa Damilola Omotoso
1 hour ago
Efficiency is great
Ash
3 hours ago
Amazing communication during collection process!
Kimberley Leutwyler
1 hour ago
I had a lovely experience. The team was professional and my artwork arrived quickly and well packaged. Thanks!
Fawaz Aslam
18 hours ago
I had a very excellent service from herry virk , he is amazing person and helped me a lot in my packing stuff and guided me very well. He is a very nice personality. My item was long
Arka Ghosh
21 hours ago
Great and reliable services