Best Rated Courier Service

Michelle Millard

Cant pick-up my package which has been in their pick-up point for over a week - sign on door say's closed due to unforeseen circumstances 😐 on website temporarily closed. Emails im receiving from Team Global who use this place as a drop off point keep telling me it's going to be returned to sender. Absolutely terrible customer service would give zero stars if I could.

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Hobby Study

Great service from picking, packaging and delivery. My valuable parcel reached to destination as expected.

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amy

I used PACK & SEND Randwick to ship my belongings from Sydney to Singapore, and they completely destroyed my $1,200 SGD CPU tower due to gross negligence and absolute incompetence. I paid a staggering $8,000 AUD in total for this shipment, expecting a premium, highly professional service. It is a complete rip-off considering the appalling lack of care put into handling my items. When I brought this exact CPU from Singapore to Sydney myself in a suitcase, I bubble-wrapped it, padded it with clothes, and it arrived flawlessly. For this trip, I was told by the staff to pack everything, but was explicitly informed via text that they were going to repack everything anyway for customs purposes. Despite me originally wrapping the CPU securely in five layers of bubble wrap and clothing, their team completely botched the repacking. It showed a total lack of common sense. Upon arrival in Singapore, I discovered they had placed the fragile glass panel directly at the bottom of the box with absolutely zero protection or support. The impact was so severe that the panel shattered completely, leaving tiny glass shards embedded inside the CPU tower that are impossible to remove, rendering it useless. To make matters worse, their customer service and accountability are nonexistent. When I confronted them, they had the audacity to blame me, claiming it was my fault because I packed it—completely ignoring their own texts stating they would be the ones repacking it for customs. They are now refusing any liability or refund, hiding behind paperwork despite the fact that I explicitly listed the item. Charging $8,000 AUD only to show an absolute failure of basic care, zero accountability for their mistakes, and terrible communication is shameful.

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myra terrace

Fantastic service. Retrieved and shipped an item left in a rental car.

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Cora200542 C

Pack and Send are excellent. I have used the many times and highly recommend them.

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Bongkoch Srisuvong

The packaging was extremely poor and completely unacceptable. There was not enough protective material to keep the electric scooter secure, which resulted in visible scratches on the scooter. Expensive items should be packed with much greater care and attention. I expected a professional packing service, but this experience was very disappointing.

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Dean Robinson

Great service, fast delivery - so easy!

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Stuart Tottman

Nice and easy to deal with parcel arrived nice and quick

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Kathryn Kleiny

Packing up the family home and distributing "stuff" after decades is a challenging job, and Pack n Send made it easy. The Penrith team were so calm, professional and considerate and worked together to make my car load of half packed, oddly shaped but much loved items move across the country with the lowest cost. They suggested efficiencies but showed utmost care. Highly recommend this service to minimise at least one job at a stressful time.

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P A

Consistently great service, picked up from Sydney Wednesday and delivered to the UK lunchtime Friday. No fuss, on time and good value.

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