Best Rated Courier Service
Australia's Award Winning Courier Service
See for yourself why independent review sites like ProductReview.com.au and Trustpilot rate PACK & SEND the best courier service in Australia in 2023.
We know we can say all we like about our services, but the people whose opinions we value the most – and learn from – are our customers.
That’s why we take advantage of listening to all customer feedback across the web and sharing this on our website. Browse our up-to-date honest and unbiased customer feedback right here on this page, to understand why independent review sites such as ProductReview.com.au rate PACK & SEND the best courier service in Australia in 2025.
What they're saying about our services
4.6
from 41,797 reviews
Berni Fetzer
6 hours ago
Quick and very professional service
Adam D
2 hours ago
Very easy to deal with Pack & Send Lilydale. They had great communication and kept me updated with the status of my delivery. Including letting me know when it had arrived at the depot.
Product Review
Igor “IGGZ” Milgrom
1 hour ago
I completed a three page form to receive an online quote, only to be told via email that I needed to call instead. When I requested a basic estimate and it didn’t need to be exact, I was told no quote would be provided unless I called. The response felt dismissive, with repeated emphasis that it was “my choice”. Overall, the customer service was unhelpful and came across as rude. Very disappointing experience.
Trustpilot
Igor “IGGZ” Milgrom
2 hours ago
I completed a three page form to receive an online quote, only to be told via email that I needed to call instead. When I requested a basic estimate and it didn’t need to be exact, I was told no quote would be provided unless I called. The response felt dismissive, with repeated emphasis that it was “my choice”. Overall, the customer service was unhelpful and came across as rude. Very disappointing experience.
Trustpilot
Eva Csordas
151 days ago
We are very happy with the service at Pack & Send Penrith. The staff were friendly, helpful and offered great advice.
Igor “IGGZ” Milgrom
6 hours ago
Rude and uncourteous.
Julie Evans
7 hours ago
Very happy with service. Parcel arrived safely. Person at depot stayed behind so we could get parcel sent which was appreciated.
Nguyen Minh
7 hours ago
Bad service. Old man told me send the bussiness contract to oversea took 5 days max and charged me $170. But later the tracking from DHL told me 12 days for delivery and they have no responsibility. Really upset.
Julia Rowley
6 hours ago
Linda was a great help - thank you for your services!
Nicki B
6 hours ago
The team was friendly, professional and reliable. Great communication and advice - recommended.