We know we can say all we like about our services, but the people whose opinions we value the most – and learn from – are our customers.
That’s why we take advantage of listening to all customer feedback across the web and sharing this on our website. Browse our up-to-date honest and unbiased customer feedback right here on this page, to understand why independent review sites such as ProductReview.com.au rate PACK & SEND the best courier service in Australia in 2025.
What they're saying about our services
4.6
from 42,108 reviews
DD Receipts
10 hours ago
Hi Mike, just wanted to thank you again for your amazing correspondence and prompt shipment of our abandoned laptop with accessories. It arrived in perfect condition after having left it behind at our local accommodation. Mike took personal responsibility for it, packed it better than the manufacturers and shipped it overnight to Sydney. Great service!
Tim
9 hours ago
I accidentally left one of my items at Melbourne Airport and wasn’t sure how I was going to get it back. Thankfully, Pack & Send took care of everything. They collected it from the airport and sent it safely to my home without any issues. A big thanks to Rayyan for all his help. He was really friendly, kept me updated, and made the whole process smooth and stress-free. I really appreciate the great service. Highly recommend Pack & Send if you ever need help with something like this!
Kim Ea
5 hours ago
Good service and very helpful
Trustpilot
Ken Harrison
5 hours ago
Clear and easy to understand webpage. Once you have your measurements and weight, you're only moments away from obtaining the quote for delivery of your package. The package was picked up on schedule. Pricing is very competitive.
Trustpilot
Monique Rutene
9 hours ago
Andrina spent time with me and was very helpful ensuring that what I was sending was the most cost effective and packed perfectly. Fantastic service! Thank you.
Jen Phillips
10 hours ago
Stacked with extra items we acquired on our recent trip to Brisbane we had to find a way to ship these back home at an affordable rate. Fadi went out of his way to scope different options for us, and absolutely blew the quote from Australia Post clear out of contention. Fadi is friendly, gracious, helpful and attentive. If you have to send something larger, don't waste your time with Australia Post. Go here!!
Thaís Coury
10 hours ago
Extremely poor service, not reliable and do not pick up the phone. After waiting for a parcel that was supposed to have arrived by Tuesday/Wed last week, it is now Monday and it still hasn't arrived. I've been calling all morning and it doesn't go through to anyone, non can I leave a message. The parcel is held and handled by a 3rd party. Not reliable, not reachable. What are you doing??? LOUSY. Do not recommend, find another courier.
DES & NATALIE WILLIAMS
5 hours ago
they collected and delivered and kept me informed
Trustpilot
JOAN FISHER
1 day ago
Gregory Cheeseman
1 day ago
Very easy to use online booking service. Backed up by Troy's exceptional customer service at Melbourne Central office. Parcel arrived at destination very promptly. Online tracking comprehensive.
Trustpilot