Reviews Page Mobile Banner

Best Rated Courier Service

Australia's Award Winning Courier Service

See for yourself why independent review sites like ProductReview.com.au and Trustpilot rate PACK & SEND the best courier service in Australia in 2023.

We know we can say all we like about our services, but the people whose opinions we value the most – and learn from – are our customers.

That’s why we take advantage of listening to all customer feedback across the web and sharing this on our website. Browse our up-to-date honest and unbiased customer feedback right here on this page, to understand why independent review sites such as ProductReview.com.au rate PACK & SEND the best courier service in Australia in 2025.


What they're saying about our services

4.6

from 42,769 reviews

Paul Bamford

6 hours ago

I have sent several large parcels of very rare and irriplaceable 99 year old car parts overseas, and Sam has always packed them so perfectly that nothing gets dammaged. The last things I sent were a pair of 99 year old headlamps made of very thin brass with glass lenses that could be damged by just pressing with your thumb, and they arrived in Switzerland in perfect condition. Sam takes the time to listen and understand what it is that you want. His work is excellent. I highly recommended Burwood Pack and Send.

Google

Mitcham Turner

6 hours ago

My local P&S. Havent let me down yet great service - Mitchparts

Google

JP

1 day ago

OUTSTANDING!! Vasu's customer service when above and beyond. I would give more stars if I could. I had a very fragile computer that needed to be shipped and I was very specific about how it had to be packaged to avoid damage. It was packed exactly as I requested and with additional protection. He provided me constant updates, photos and was very quick. The package was dropped off one morning and shipped the same day. Will use Vasu again. Highly recommended.

Google

Catalina Cabello Zenteno

1 day ago

A truly terrible experience with this company. I went in on a Saturday to get a quote for shipping a suitcase; a staff member looked at it, measured it, and gave me a price. Two weeks later, I returned to drop off the suitcase, only to be told that it couldn't be shipped due to its size, and the cost was double what I had originally been quoted. In the end, I had to pack my belongings loose in a box. I showed everything to the staff member on duty that day, and she confirmed that everything was fine. I returned the following day to double-check that everything was in order, and was told it was, yet a week later, I was informed that some of the items couldn't be shipped. Furthermore, when I dropped off the box, I pointed out to the staff member that the address she had written down was incorrect. She corrected it by hand in pencil on the paperwork, promising that it would be fixed later; however, they never did, and the package was sent to the wrong address. Honestly, it was the worst experience, I do not recommend them. If you have the option to use a different shipping company, do so!

Google

berpo

1 day ago

nice and smooth. Door to door service

Trustpilot

Margot Renton

1 day ago

So helpful. Great service. Thanks!

Google

Tony Stamboulie

1 day ago

Google

Kristy Chan

1 day ago

Zaman was really helpful and careful in packing my parcel, would recommend this service to anyone who is sending something that requires more attention

Google

Pathmashini Yegambaramu

1 day ago

Irfan is a great staff member even worked after hours to get a urgent parcel sent through great mate

Google

David Jimmieson

1 day ago

Very friendly, professional and helpful service.

Google

Send a Parcel.
Anything. Anywhere.

Express Delivery Options

Items large and small

Locations Australia-wide

Get a Quote

or phone 1300 668 000

“PACK & SEND is built on good people that are doing extraordinary things to service their clients”

Evan Foster - Signarama


4.6

from 42,769 reviews

Australia's Award Winning Courier Service

Read all reviews