Best Rated Courier Service
Australia's Award Winning Courier Service
See for yourself why independent review sites like ProductReview.com.au and Trustpilot rate PACK & SEND the best courier service in Australia in 2023.
We know we can say all we like about our services, but the people whose opinions we value the most – and learn from – are our customers.
That’s why we take advantage of listening to all customer feedback across the web and sharing this on our website. Browse our up-to-date honest and unbiased customer feedback right here on this page, to understand why independent review sites such as ProductReview.com.au rate PACK & SEND the best courier service in Australia in 2025.
What they're saying about our services
4.6
from 42,134 reviews
Alex
14 hours ago
Process was easy. Extremely cost effective. And parcel was delivered very quickly. I was a little hesitant about using an online service but having a drop off point and shop front in my regional town made me feel better!
Trustpilot
Yasmin M
19 hours ago
Would highly recommend this service. Sandeep was incredibly helpful throughout the entire process, and I couldn’t recommend them highly enough to anyone looking for a reliable courier service. Thank you!
Jeremy Fitzgibbon
18 hours ago
Excellent service and fast delivery, highly recommend
Elena Long
19 hours ago
The price was the lowest I could get for several boxes to send from Melbourne to Sydney. I selected self-service and while there was no communication from the driver (they just come, collect and deliver), the customer service team was very helpful in guiding me through the process. The parcels were delivered seamlessly the next day. I am satisfied.
Chloe M
14 hours ago
Such a helpful service! We sent something urgent from Melbourne to Sydney and pack and send made it happen. When I had a question regarding the status of the delivery, they were so helpful and followed up to make sure I was kept up to date.
Product Review
Suchit Garg
1 day ago
Great service, competent pricing and Safe and timely delivery. Thanks to Angee and Michael. Highly recomended.
Miriam Nasr
19 hours ago
Sandeep is extremely helpful. Quick, efficient and reliable.
Karen Sainty
1 day ago
Amazing service sending parcel to USA. Encountered some issues within the USA prior to delivery - quickly sorted by the team, great communication and admin. Very happy and grateful for the professional and prompt service.
HWR1JZ
1 day ago
Great service from Pack & Send. Everything was handled professionally and arrived safely with excellent communication throughout the process. The only downside was the cost, which is definitely on the expensive side. That said, you do get what you pay for, and the quality of the service made it worth it. If you’re looking for a budget option, this probably isn’t it, but if you want reliability and peace of mind, I’d happily recommend them.
Marcias Australia
1 day ago
I rocked into the Adamstown office of Pack and Send in Newcastle just after 2PM on Wednesday 17th June 2026 and dropped off a parcel that needed an urgent next day delivery in Queensland. The computers wouldn’t ‘wake” up to the frustration of the P&S staff and I as well as a lady and another guy waiting on the queue. When they finally ‘woke’ up, the resulting confusion in trying to copy from one computer screen and paste into the other led to an unintentional transposition of my name as the receiver and my friend in Queensland as the sender. Nevertheless, I was assured that the parcel would be ready for pickup at their office on Ingham Road in Townsville by 12 Noon the following day. And it came to pass without any hitch. I strongly and highly recommend Pack and Send for their professionalism and keeping to their word.