Best Rated Courier Service
Australia's Award Winning Courier Service
See for yourself why independent review sites like ProductReview.com.au and Trustpilot rate PACK & SEND the best courier service in Australia in 2023.
We know we can say all we like about our services, but the people whose opinions we value the most – and learn from – are our customers.
That’s why we take advantage of listening to all customer feedback across the web and sharing this on our website. Browse our up-to-date honest and unbiased customer feedback right here on this page, to understand why independent review sites such as ProductReview.com.au rate PACK & SEND the best courier service in Australia in 2025.
What they're saying about our services
4.6
from 42,053 reviews
Han Wilson
3 hours ago
We had such a smooth experience from start to finish. John and Sanchit were so helpful, thoughtful, thorough and efficient! Quick response time via email, answering any questions I had. When in store, took the time to explain the steps and pricing so I understood the process completely. The team not only know their stuff they are friendly and kind! Great customer service! Will definitely send through them again. Thank you!!
Samvid Mehta
11 hours ago
Love this Vikas Uncle
Ava
12 hours ago
I was caught in traffic and my ETA was the time of closing. I called the front desk and spoke with a lovely gentlemen who offered to stay back and wait for my arrival so i could collect my package. 5 star service!!
侣澳
11 hours ago
Michael did great delivery job for us. I contacted him late for a next day job and he responded me quickly. Good communication and pick-up & delivery on time. I told him it is fragile surface and they paid extra attention on it. very satisfied and would surely hire again if we have another job
S Ker (Sav)
11 hours ago
David Di Francesco
10 hours ago
Rochelle was helpful from the minute I sent my quote request through the website. The pricing was on point, and the items were delivered intact and on time! I'll definitely continue to use Pack & Send Penrith for anything I need sent around Australia. Thanks again!
Azza Plowman
12 hours ago
Very good service and Nicola, in the Darwin office (and thanks to the background staff working diligently) was excellent when assisting me over the telephone. Thank you to Pack and Send!!
Garry Fox
11 hours ago
My $14,000 new guitar was sent from Sydney late Monday afternoon. It arrived at Mermaid P & Send Thursday morning, I picked up Thursday afternoon. It arrived in perfect condition, not a mark even on the outside cardboard packaging. I will now only use Pack and Send, for transport of instruments.
Vanessa Sands
11 hours ago
Lovely people at Mornington branch. So helpful and knowledgeable. They make the entire process stress free!
G Wade
6 hours ago
Several issues. This was a recipient organised delivery. The online forms were clunky & unclear in this regard, & the recipient had to send the pickup forms to the person packing the item. (Much better if the recipient could simply provide the "packers" email). In addition, delivery firm's contact advice seemed to think i was both the pickup person & the receiver. Also provide delivery firm's name prior to paying to give me option of declining.... have had poor experience with the firm you appointed.
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