We know we can say all we like about our services, but the people whose opinions we value the most – and learn from – are our customers.
That’s why we take advantage of listening to all customer feedback across the web and sharing this on our website. Browse our up-to-date honest and unbiased customer feedback right here on this page, to understand why independent review sites such as ProductReview.com.au rate PACK & SEND the best courier service in Australia in 2025.
What they're saying about our services
4.6
from 42,541 reviews
Love Your Lifestyle!
20 minutes ago
I couldn’t have been happier with the service from the team at Pack & Send! They were friendly, professional and helpful, and made the whole process incredibly easy. My parcel was sent and delivered quickly, which was very much appreciated. I was very impressed and would absolutely use them again. Highly recommend! ⭐️⭐️⭐️⭐️⭐️
Dianne Birch
47 minutes ago
Andrina was fabulous in getting our guitar packed up and delivered safe and sound from Tweed Heads to Melbourne which arrived home on the same day we did. Highly recommended. :-)
talor williams
1 hour ago
Great service. Stepped up where auspost couldn't. Smooth process and will be using again for sure Can't recommend Harry Virk and and the team down at pack n send Altona enough
Dericka Frost
12 minutes ago
I was on the last minute to get a birthday surprise to someone in hospital. Kelly was super helpful and efficient in making that happen. Highly recommend.
Kate Smith
21 minutes ago
I was recently so impressed by Pack & Send Dandenong. They have been so easy to deal with and made the process easy. Everyone I've chatted to and met throughout the process was equal parts nice and helpful. Thank you so much Joey and team.
Peter Foote
18 hours ago
We were dealing with a large number of items, many fragile ornaments and collectables amongst them, from a deceased estate in Tynong. They needed to be sent to Brisbane. We wrapped them individually in bubble wrap and put them into boxes. The Pakenham team recommended that they be re wrapped and then packed into a protective timber crate for the trip. My partner was very skeptical at first thinking she had done a good job of protecting the items. However she eventually agreed and 5 x 0.7 cu mtr crates were packed and transported by the team. The job was outstanding. Nothing was damaged in transit and my partner completely changed her mind about the service. Considering the amount of work done to pack items and the fact that Shiva drove out from Pakenham to Tynong and collected 23 boxes from the home the bill was very reasonable. We are very happy with Pack and Send Pakenham and would higly recommend their service to anyone. Peter and Jenny
Paul Schiraldi
1 day ago
I sent artwork to the US and found Pack & Send Burwood to be one of the best that I've worked with over the years. Sam is quick, prompt and a good communicator. He helped me track the package and ensure that everything arrived to the US in perfect condition!
paul hundy
1 day ago
Great service, highly recommend them, Arielle the owner look after me and gave me a good price
Simon Bayley
1 day ago
Excellent service from the team at PACK & SEND Greenslopes. Everyone was very attentive, helpful and professional throughout the whole process. A special mention to Fadi, who did a fantastic job and made everything easy from start to finish. Great communication and excellent customer service. I would highly recommend Fadi and the PACK & SEND Greenslopes team to anyone needing reliable packing and shipping services. Five-star service!
Callum Gannon
23 hours ago
Incorrect operating hours on door. Advertises online and at location that it is open till 5:30pm. Arrived at 5:10 and gates are shut no answer to the phone. Disappointing when organising to leave work early to collect a package and the advertised open hours aren’t correct