Best Rated Courier Service
Australia's Award Winning Courier Service
See for yourself why independent review sites like ProductReview.com.au and Trustpilot rate PACK & SEND the best courier service in Australia in 2023.
We know we can say all we like about our services, but the people whose opinions we value the most – and learn from – are our customers.
That’s why we take advantage of listening to all customer feedback across the web and sharing this on our website. Browse our up-to-date honest and unbiased customer feedback right here on this page, to understand why independent review sites such as ProductReview.com.au rate PACK & SEND the best courier service in Australia in 2025.
What they're saying about our services
4.6
from 42,536 reviews
Peter Foote
3 hours ago
We were dealing with a large number of items, many fragile ornaments and collectables amongst them, from a deceased estate in Tynong. They needed to be sent to Brisbane. We wrapped them individually in bubble wrap and put them into boxes. The Pakenham team recommended that they be re wrapped and then packed into a protective timber crate for the trip. My partner was very skeptical at first thinking she had done a good job of protecting the items. However she eventually agreed and 5 x 0.7 cu mtr crates were packed and transported by the team. The job was outstanding. Nothing was damaged in transit and my partner completely changed her mind about the service. Considering the amount of work done to pack items and the fact that Shiva drove out from Pakenham to Tynong and collected 23 boxes from the home the bill was very reasonable. We are very happy with Pack and Send Pakenham and would higly recommend their service to anyone. Peter and Jenny
Paul Schiraldi
10 hours ago
I sent artwork to the US and found Pack & Send Burwood to be one of the best that I've worked with over the years. Sam is quick, prompt and a good communicator. He helped me track the package and ensure that everything arrived to the US in perfect condition!
paul hundy
10 hours ago
Great service, highly recommend them, Arielle the owner look after me and gave me a good price
Simon Bayley
10 hours ago
Excellent service from the team at PACK & SEND Greenslopes. Everyone was very attentive, helpful and professional throughout the whole process. A special mention to Fadi, who did a fantastic job and made everything easy from start to finish. Great communication and excellent customer service. I would highly recommend Fadi and the PACK & SEND Greenslopes team to anyone needing reliable packing and shipping services. Five-star service!
Callum Gannon
8 hours ago
Incorrect operating hours on door. Advertises online and at location that it is open till 5:30pm. Arrived at 5:10 and gates are shut no answer to the phone. Disappointing when organising to leave work early to collect a package and the advertised open hours aren’t correct
Chris Sutherland
8 hours ago
Supposed to be open till 5:30. I arrived at 3:30pm and no one here. Called their number and spent over 10 minutes listening to their stupid digital receptionist and when I finally got to the point where I could speak to an actual person, they dropped the call. Tried again, same issue. Utter garbage business
Matthew Brown
10 hours ago
Hi, we are a local business and Kelly and Andrew regularly for our national delivery needs. They are an exceptional team providing great customer service, an extensive timely network especially into regional Australia, and all at a really competitive price. Great to have them as a partner! Matt
Loren Leauanae
9 hours ago
Really pleased with the service Pack & Send provided from start to finish. Communication was excellent and the paintings arrived in perfect condition. Highly recommend!!
Georgia Pricone
10 hours ago
Nitin was so lovely and helpful when I dropped off my goods to be packaged and sent to Sydney - would highly recommend Pack and Send Caulfield; 10/10!
Alex Spanos
1 day ago