Best Rated Courier Service
Australia's Award Winning Courier Service
See for yourself why independent review sites like ProductReview.com.au and Trustpilot rate PACK & SEND the best courier service in Australia in 2023.
We know we can say all we like about our services, but the people whose opinions we value the most – and learn from – are our customers.
That’s why we take advantage of listening to all customer feedback across the web and sharing this on our website. Browse our up-to-date honest and unbiased customer feedback right here on this page, to understand why independent review sites such as ProductReview.com.au rate PACK & SEND the best courier service in Australia in 2025.
What they're saying about our services
4.6
from 42,696 reviews
Karen Middleton
1 hour ago
Cannot recommend Selz highly enough! Brilliant communication. Went above and beyond to help send sentimental items from Brisbane to Melbourne. Very happy with the service.
Scott Norton
1 hour ago
Pack and Send were very helpful and easy to deal with. The package arrived to its destination earlier than expected. The price was very reasonable and better than other courier companies. Highly recommend.
Sheetal Lopez
40 minutes ago
Anything, Anywhere applies here. They can get the oddest shaped and sized items (even a plane) interstate.
Irlanda Garcia
19 hours ago
A very unusual experience. I called with an enquiry and let the phone ring for around five minutes before hanging up. Immediately afterwards, I received a call back from someone who said, “I’ve received a lot of calls from this number, and I’m not sure what this is about.” I had only called once. After I explained my question, she said she wasn’t sure of the answer and would ask the owner to call me back. I understand that some enquiries need to be referred to the owner, but the way the call was handled felt unprofessional. Not a bad service, but staff needs training -
Conni Christensen
19 hours ago
This could not have been easier. I needed to get a parcel to Sydney fast. It all happened so smoothly.
Sarrah Ford
1 day ago
Tony from Pack and Send Norwood was exceptional and incredibly informative about the process for shipping interstate!!
Howard Sorrell
1 day ago
Exorbitant pricing.... Make sure you are sitting down when they tell you the price to send something.
Cory Anderson
1 day ago
Craig Harper
1 day ago
Do not use this Branch, I have always had good service from Pack and Send but this branch is useless. I am a Director of a T1 Company, I was required to deliver important documents to our Site office in Gladstone. Paid for overnight express and was directed to have the documents to the shop before 12pm, my staff completed the task by 11am. waited for a Tracking number and asked via email the next day. informed that it was not picked up. Then requested if i wanted my money back at 1235pm so missed the drop off again.. Pathetic service.