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Best Rated Courier Service

Australia's Award Winning Courier Service

See for yourself why independent review sites like ProductReview.com.au and Trustpilot rate PACK & SEND the best courier service in Australia in 2023.

We know we can say all we like about our services, but the people whose opinions we value the most – and learn from – are our customers.

That’s why we take advantage of listening to all customer feedback across the web and sharing this on our website. Browse our up-to-date honest and unbiased customer feedback right here on this page, to understand why independent review sites such as ProductReview.com.au rate PACK & SEND the best courier service in Australia in 2025.


What they're saying about our services

4.6

from 42,070 reviews

ney

7 hours ago

Thank you for simplifying the process of sending my belongings from Sydney to Darwin.

Google

Brook Hetherington

3 hours ago

I appreciate the team at mackay for helping us and going above and beyond. The dedication and commitment to proving high quality customer service is extraordinary. Thank you

Product Review

Brook Hetherington

7 hours ago

Lovely service and dedicated team. Really went above and beyond to assist in my parcel being delivered in a perfect and efficient manner!

Google

Safka S

7 hours ago

Absolutely wonderful experience. The team were incredibly responsive, helpful and efficient. The very fragile dolls house was beautifully and carefully packaged and arrived in perfect condition. I was provided with updates on the delivery and photos of the items. I am so impressed with Pack and Send and will always use their services for any delivery requirements.

Google

Cameron M

8 hours ago

We needed an urgent collection of office equipment from Brisbane, with delivery to the Sunshine Coast, and the service we received was exceptional from start to finish. Our main priority was having the equipment collected as quickly as possible, and the team exceeded our expectations. Andrew kept me informed throughout the entire process, calling whenever there was an update or change to the timing. He also contacted the person holding the equipment directly to coordinate the collection and let them know exactly when the driver would arrive. The communication was outstanding. Every time I called, the phone was answered promptly, the team knew who I was and understood the details of the job without me having to explain everything again. That level of organisation and personal service made the whole process incredibly easy and stress-free. The cost was also exactly in line with what I had expected, with no surprises. Reliable, professional, responsive and genuinely helpful. I would have no hesitation recommending them and will absolutely use their services again.

Google

Kaye

1 day ago

Pack and Send Subiaco sent me a fragile parcel, which arrived very promptly in perfect condition. They went out of their way to be helpful. Thanks!

Google

Daniel Galbraith

1 day ago

Exemplary service and competitive pricing - highly recommended. We had the pleasure of working with Selz at Pack & Send Toowong to organise shipping Kickstarter backer rewards overseas. We're independent board game designers, and used Pack & Send to ship batches of merchandise safely to regional fulfilment centers in the UK, US, as well as a domestic center in Sydney. The items themselves were relatively fragile and needed to arrive at their destinations rapidly. Selz was incredibly helpful throughout the entire process, not only handling both the wrapping and preparation of the items for shipping, but assisting us in navigating the US customs documentation and tariff forms. We couldn't be happier with the service that Pack & Send provided, and we would absolutely recommend them to anybody requiring rapid, well-organised shipping.

Google

Ida Niedrich-WakeupYourMakeup

1 day ago

Today was my first experience using Pack & Send Morley, and I can confidently say it will not be my last. After five days of being let down by other couriers, I contacted Pack & Send Morley, and the service I received was exceptional. Their attention to detail and responsiveness truly stood out. Everything was handled efficiently over the phone and via email, and, impressively, the pickup and delivery were arranged on the very same day. I would like to extend a special thank you to Derrick for his outstanding care and professionalism. He ensured that everything was organised within hours—something other providers had been unable to achieve. The pricing was excellent, and the level of service was second to none. I will certainly be using Pack & Send Morley again in the future and have given the details to our Head Office in Sydney. Thank you, Derrick ~ Pack & Send Morley, Western Australia.

Google

Graeme Jamieson

1 day ago

An pleasant transaction with a positive outcome.

Google

Carol Hoyle

1 day ago

An expensive crystal item to go to the other side of the country. Excellent service and advice from Liam with a follow through of photos to show how the item was packed as this person was a worrier. Looks secure and safe with lots of fragile and this way up stickers. Not the cheapest way to send a large item but for safety and security it’s the way to go. Will contact the purchaser on arrival at their end to really put my mind to rest 🥴

Google

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“PACK & SEND is built on good people that are doing extraordinary things to service their clients”

Evan Foster - Signarama


4.6

from 42,070 reviews

Australia's Award Winning Courier Service

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