Best Rated Courier Service

DemeDTP

Contacted Pack & Send Rowville in mid-December for a quote on sending 7-8 boxes of used books from Melbourne to Japan. A seemingly simple request - one would have thought, however, it all became too hard in the end. Multiple trips in person were made to their Rowville office, multiple telephone calls & emails were exchanged & promises given to provide a quote "tomorrow", "the day after tomorrow", "next week", etc and this dragged on for more than 5 weeks in total. All for a simple quote. I can't fathom why it has been so hard for them. And as they can't even deal with a simple request efficiently, I can't trust them to ship my goods safely with any confidence whatsoever. As a business owner, I can't see how they are managing to survive as a business with this dreadful service level. Mike, you really need to perform a self-audit and figure out a way to avoid these types of situations. Potential customers - there are much better options out there than Pack & Send.

Google

Jan Baer

I received excellent customer service from the owners, Sam and Merina with shipping a family heirloom painting from Burwood, Victoria to Noosa, Sunshine Coast Qld. They took excellent care with safely packing the framed painting and sending it to QLD in record time of 3 days for a fair price, providing tracking service and insurance. I highly recommend them for all of your shipping needs. Sam communicated with me via text and kept me updated on the delivery and time to pick up from the pack and send in Noosaville. I cannot recommend them enough For excellent shipping services!! January 2026 UPDATE**** I was so happy with Sam and Merina's excellent shipping services that l decided to use them again, this time for an international shipment. Last week l shipped 2 large oil paintings from Pack and Send Burwood Village Australia to Denver Colorado USA. The paintings arrived in 6 days in excellent condition delivered by DHL. Thank you again Sam and Merina, exceptional customer and shipping services. Cheers!

Google

Kaye

Excellent service! Very helpful, fast delivery, reliable and safe. Couldn’t ask for more. Five stars.

Google

Bob Wayne

Great guys, were able to help me find the right box for a large item and did what Auspost could not! Protected inside the package, it made it interstate in the same new condition. Thank you

Google

Anne Trevorrow

Great people to deal with and very reasonable price.

Google

D TM

Himanchu and his team provided an excellent service importing a box from the US to Melbourne. previously I got the run around from other companies (including other Pack and Send locations) But Pack and Send Blackburn sorted my request out so easily and promptly. I'll be using them regularly going forward...

Google

Natasha Chadwick

The team at Pack and Send Hobart did a great job in packaging and sending my recent art purchase. It arrived intact in Queensland within a few days.

Google

GannyG

Amazing people, got my package in record time in perfect condition. Could not recommend then more

Google

Chris West

I would recommend the use of Caboolture Pack & Send to anyone no matter the value. Neetika goes above and beyond expectations of a freight company and actually restored some faith in the freight market after numerous disappointment’s and terrible customer service These guys are the best of the bunch Price wise they are competitive and comparable to everyone else but the difference in quality of the service is miles apart, they literally are the best The guitar I sold overseas meant the world to me and the buyer and it turned up in record time and in perfect condition. Thanks Neetika for your support and service, second to none

Google

John Vella

Jan Vella I would highly recommend Pack & Send Caloundra for their professional service, Marcio was very helpful and our documents arrived in Malta in excellent time. Regards John and Jan.

Google