We know we can say all we like about our services, but the people whose opinions we value the most – and learn from – are our customers.
That’s why we take advantage of listening to all customer feedback across the web and sharing this on our website. Browse our up-to-date honest and unbiased customer feedback right here on this page, to understand why independent review sites such as ProductReview.com.au rate PACK & SEND the best courier service in Australia in 2025.
What they're saying about our services
4.6
from 39,811 reviews
Wayne Frees
4 hours ago
Prashant and Monika at Pack & Send Frankston were amazing and helped send a very large, framed poster to me. They collected the large frame from a friend in Frankston who could not pack or post this frame himself. They then very carefully packaged the frame and applied a special blue tape to the glass to prevent it from breaking. Once packaged, they sent it to me all the way over in Western Australia where it arrived in perfect condition. All of this was done via email and phone calls and was a very simple process. Thank you so much for your help and I highly recommend everyone to use your service.
Valarie Ross
9 hours ago
very helpful people. A delight to deal with.
Celestine HARE
9 hours ago
sarah cave
21 hours ago
Neetika was so helpful and efficient. She explained everything in detail and I was reassured my international package was in the safe hands of these experienced couriers.
Erik Fazekas
22 hours ago
I had to send a heavy package to a fairly remote location, and was surprised that the package arrived 1 day after it was picked up. The ordering process was also super simple. I'll use Pack n Send again for sure.
Trustpilot
Satya Jude
1 day ago
Chris Green
1 day ago
You lost part of the package in transit and then denied any responsibility for losing it
Trustpilot
Suzanne H
1 day ago
Staff were very helpfull & item was delivered with no issues
Khaled Hello
1 day ago
Absolutely wonderful customer service, especially from Magan. There was clear communication the entire process, and we had our documents sent overseas within days. Couldn’t recommend a better team to handle this for us