Best Rated Courier Service

Daniel Victory

Went here to return a package from Amazon as they were listed as authorised to accept returns. They were very unhelpful. I still haven’t received any notification or confirmation that the item has been delivered.

Google

Charlie Hayden

Great Service. Tina at the front desk was super friendly. She is also the franchise owner and super hands on. 5 stars, she was super information the entire way through the process. Would use again happily.

Google

Steven Perrella

Sam in Joondalup made it easy to package and deliver a parcel.

Google

Ben D

excellent , reliable interstate shipping service, at great rates

Google

Rhonda Diakomichalis

Very happy with Pack & Send Hilton

Google

G Edwards

Excellent service, super fast delivery! Beautifully packed.

Google

Surinder S

Top service. I need something urgently posted and they were on to it. Very trust worthy and the packing of the item was solid

Google

Adam Monk

I had a carbon fibre foil (hydro foil for water sport) sent from Hobart to WA, 25th March. It was 8cm longer than Australia post will send (1.05m), which meant I had to use another courier. I sent a similar foil the week before from WA to Sydney, but it was just under the 1.05m limit, same weight, similar dimensions. Australia post charged $48 express including insurance and signature on delivery. The foil arrived undamaged in 2 days. Pack and send charged $150 to send this other one... It took 3 weeks to get to me... It arrived 15th April, after it went to Fremantle in NSW instead of WA. No phone call, no email, just the tracking saying it was in a depot in Kelso NSW waiting to be redirected... it sat there in Kelso for 2 weeks. Maybe waiting for the next donkey cart? I wasn't there to collect it, so it went to the post office where I have to pick it up. After the sender rang pack and send to complain the guy called me, with a whole mouthful of lame excuses. "Sorry, but it's not our fault..." I suggested a refund would be in order. he became aggressive and talked over me repeatedly insisting it wasn't their fault and somebody else was to blame. I again suggested a refund would be in order... not sure he was listening. I am in small business, have been for 35 years and one thing I have learned is that when things go wrong you fix the issue and you refund the client, it's just the right thing to do. But no, this guy was belligerent, aggressive and adamant that I got the article so they have fulfilled their end. This is not the first time I have had issues with pack and send, it's a repeating experience. It's what happens when people who should never be customer facing buy a small business and reckon it can't be too hard. I don't use pack and send for this reason, unfortunately in this case I wasn't the sender, so had little control. but this does just reinforce my previous experiences. Needless to say, no refund. Update 8 May 2026. I went to pick up the foil from from the post office... even the post office guy was horrified at the way it was "packed"! Said it was lucky to have arrived at all. All they had done for their $150 "pack and send" was wrap a piece of cardboard around the front and put two tiny bits of tape on. basically the foil was rattling around inside and poking out the ends. both tips of the foil were damaged. should be called "Badly pack and bend".

Google

Belinda Janke

Great service, quick, flexible and willing to go the extra mile.

Google

Neil J.

Jason Delaney (franchise owner) Wendouree, Ballarat was friendly and professional via phone calls and in person at the depot. My quote and transaction details were emailed promptly. Jason answered all my questions and the whole courier process was hassle free. My expensive musical item (guitar) arrived safely at the music shop destination. I am in the process of sending another guitar via Pack & Send. Many thanks Jason!

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