Best Rated Courier Service
Australia's Award Winning Courier Service
See for yourself why independent review sites like ProductReview.com.au and Trustpilot rate PACK & SEND the best courier service in Australia in 2023.
We know we can say all we like about our services, but the people whose opinions we value the most – and learn from – are our customers.
That’s why we take advantage of listening to all customer feedback across the web and sharing this on our website. Browse our up-to-date honest and unbiased customer feedback right here on this page, to understand why independent review sites such as ProductReview.com.au rate PACK & SEND the best courier service in Australia in 2025.
What they're saying about our services
4.6
from 42,132 reviews
Yasmin M
4 hours ago
Would highly recommend this service. Sandeep was incredibly helpful throughout the entire process, and I couldn’t recommend them highly enough to anyone looking for a reliable courier service. Thank you!
Jeremy Fitzgibbon
3 hours ago
Excellent service and fast delivery, highly recommend
Elena Long
4 hours ago
The price was the lowest I could get for several boxes to send from Melbourne to Sydney. I selected self-service and while there was no communication from the driver (they just come, collect and deliver), the customer service team was very helpful in guiding me through the process. The parcels were delivered seamlessly the next day. I am satisfied.
Suchit Garg
20 hours ago
Great service, competent pricing and Safe and timely delivery. Thanks to Angee and Michael. Highly recomended.
Miriam Nasr
4 hours ago
Sandeep is extremely helpful. Quick, efficient and reliable.
Karen Sainty
21 hours ago
Amazing service sending parcel to USA. Encountered some issues within the USA prior to delivery - quickly sorted by the team, great communication and admin. Very happy and grateful for the professional and prompt service.
HWR1JZ
22 hours ago
Great service from Pack & Send. Everything was handled professionally and arrived safely with excellent communication throughout the process. The only downside was the cost, which is definitely on the expensive side. That said, you do get what you pay for, and the quality of the service made it worth it. If you’re looking for a budget option, this probably isn’t it, but if you want reliability and peace of mind, I’d happily recommend them.
Marcias Australia
1 day ago
I rocked into the Adamstown office of Pack and Send in Newcastle just after 2PM on Wednesday 17th June 2026 and dropped off a parcel that needed an urgent next day delivery in Queensland. The computers wouldn’t ‘wake” up to the frustration of the P&S staff and I as well as a lady and another guy waiting on the queue. When they finally ‘woke’ up, the resulting confusion in trying to copy from one computer screen and paste into the other led to an unintentional transposition of my name as the receiver and my friend in Queensland as the sender. Nevertheless, I was assured that the parcel would be ready for pickup at their office on Ingham Road in Townsville by 12 Noon the following day. And it came to pass without any hitch. I strongly and highly recommend Pack and Send for their professionalism and keeping to their word.
Pandora S.
23 hours ago
I shipped an electric piano from Whyalla to deception bay. They repacked it for me to ensure safety of the item. It arrived in perfect condition and in a short time. Pack and Send are the cheapest on the market but do an excellent job.
Product Review
Gary @ Advanced Paint Technology
1 day ago
Sundeep at Pack & Send is simply the best! 🙏 He recently helped us pack an urgent shipment to Singapore and, as always, provided outstanding service. Sundeep has helped Union Resins on many occasions over the years, and I can’t recommend him highly enough. Nothing is ever too difficult, and he always goes above and beyond to make sure everything is handled professionally and on time. Thank you for your continued support. Gary & Vijesh Union Resins Australia