We know we can say all we like about our services, but the people whose opinions we value the most – and learn from – are our customers.
That’s why we take advantage of listening to all customer feedback across the web and sharing this on our website. Browse our up-to-date honest and unbiased customer feedback right here on this page, to understand why independent review sites such as ProductReview.com.au rate PACK & SEND the best courier service in Australia in 2025.
What they're saying about our services
4.6
from 42,729 reviews
Jac Starr
1 hour ago
Fantastic service. Recommended to me as an option by Perth Airport Lost and Found to pick up my lost items and post to me. I live in a remote area on the west coast of Tasmania and wasnt really sure of the process. From the first contact by phone to Bob from pack and send I felt relieved that my items were in capable hands and would be returned by courier in a timely manner Bob took all the details, I paid over the phone (an easy transaction and a very competitive price). Pack and Send do all the work, they made an apt to pick up my items, packaged and sent them off to me. It was at my local post office in 3 days! Items carefully and safely packed, no damage on arrival. Cannot recommend this company enough. I received emails to let me know my item was picked up, packed and on it's way to me. One Happy Customer 😊 Jac Town of Linda West Coast Tas
Heng Heng
31 minutes ago
⭐️⭐️⭐️⭐️HIGHLY RECOMMENDED ⭐️⭐️⭐️ Thank you Mark for your amazing customer service, so humble, understanding and so helpful! Sent my son his Prized golf clubs interstate and having no idea about them and how to send them, Mark was so helpful and got our package packed and sent.From both my son and I we appreciate your service BIG THANKS 🙏🏽
Julie and Ross Winters
2 hours ago
Vikas from Caboolture was very helpful and empathetic, after i left my cameras in a hotel in Dubai. It only took 5 days and i was very grateful to get them back!!
Grace Vanderzalm
1 hour ago
Damaged computer - We recently shipped a computer from Melbourne to Nz and wanted to make sure it was covered by insurance. We asked them whether it had insurance and whether a signature was required upon delivery, and he confirmed that it was. They were quick to sign the paperwork. However, when the computer arrived, it was scratched and dented. Looked onto the paper and it said not insurance included The computer arrived to the property without signature and left on the ground. Double check paperwork before you make deals with these people. We watched the man place the bare computer onto an empty van with only a small blanket on the ground which could have easily slid.
Dane Evans
1 hour ago
Changes hours until further notice without updating google. Rang me to let me know if was here, and still didn't mention they were running non standard hours. As always with couriers, you get what you pay for.
Fatma Yer
23 minutes ago
Gina Akiyama
13 minutes ago
David and the other lady (sorry I didn’t catch her name) were so helpful and friendly when I went in to send an oversized parcel. They went above and beyond, thank you so much!
Patrick Curda
15 hours ago
Super fast in a hurry no worries. Thanks Tony.
Simon gregory
43 minutes ago
Superb service.Thankyou
Mike S
53 minutes ago
Outstanding service - the packahe arrived 4 days earlier than quoted..