Best Rated Courier Service
Australia's Award Winning Courier Service
See for yourself why independent review sites like ProductReview.com.au and Trustpilot rate PACK & SEND the best courier service in Australia in 2023.
We know we can say all we like about our services, but the people whose opinions we value the most – and learn from – are our customers.
That’s why we take advantage of listening to all customer feedback across the web and sharing this on our website. Browse our up-to-date honest and unbiased customer feedback right here on this page, to understand why independent review sites such as ProductReview.com.au rate PACK & SEND the best courier service in Australia in 2025.
What they're saying about our services
4.6
from 42,157 reviews
Dr Dominic Paul Savio
2 hours ago
My experience with Pack & Send Parramatta was extremely disappointing and well below acceptable customer service standards. I contacted them to arrange the shipment of a painting to Melbourne and asked whether I could bring it in for an inspection and quote. This was immediately dismissed, as I was told the person was too busy, without any effort to assist or provide an alternative time or solution. The staff member I dealt with was consistently rude, dismissive, and unprofessional throughout the interaction. There was a clear lack of willingness to engage with a basic customer enquiry, which is unacceptable for a service that handles valuable items. While I have used Pack & Send previously without issue, this particular branch has significantly undermined my trust in the brand. Based on this experience, I will not be using this location again and would strongly advise others to consider alternative providers.
Aiman Abu-sharifeh
7 hours ago
Helpful, good service,good prices and on the time, peace of mind
Floyd M
6 hours ago
Communication and transit time was fantastic, Vikas provided excellent customer service and I would happily use this service again. Thanks
Margaret Bates
2 hours ago
Excellent instore customer service. Timely delivery
Trustpilot
Peter Sloane
1 day ago
Michael at Pack & Send Capalaba was very helpful when I wanted to ship an item to Perth. He spent the time to give options and ideas. The shipment arrived on time and in good order.
Santosh Raghavan
1 day ago
Very quick and efficient delivery service
joseph johny
1 day ago
Tylah Battese
1 day ago
Highly recommend Vikas at Pack & Send Caboolture for your packing & shipping needs. He was incredibly helpful in teaching me the best and most cost-effective way to package my artwork for shipping. His communication was excellent, pricing was very competitive, and nothing was too much trouble. Thank you for making the process so easy!
PB Buntain
1 day ago
Great fast service, our family artworks arrived in perfect condition.
Atlantic pacific pty
1 day ago
Great service from Tina and the team at Pack & Send Ringwood. The shipping process to Dubai was smooth and hassle-free. Tina was friendly, professional, and very supportive throughout. Highly recommend their services. Thank you, Tina!