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Best Rated Courier Service

Australia's Award Winning Courier Service

See for yourself why independent review sites like ProductReview.com.au and Trustpilot rate PACK & SEND the best courier service in Australia in 2023.

We know we can say all we like about our services, but the people whose opinions we value the most – and learn from – are our customers.

That’s why we take advantage of listening to all customer feedback across the web and sharing this on our website. Browse our up-to-date honest and unbiased customer feedback right here on this page, to understand why independent review sites such as ProductReview.com.au rate PACK & SEND the best courier service in Australia in 2025.


What they're saying about our services

4.6

from 41,797 reviews

Berni Fetzer

6 hours ago

Quick and very professional service

Google

Adam D

2 hours ago

Very easy to deal with Pack & Send Lilydale. They had great communication and kept me updated with the status of my delivery. Including letting me know when it had arrived at the depot.

Product Review

Igor “IGGZ” Milgrom

1 hour ago

I completed a three page form to receive an online quote, only to be told via email that I needed to call instead. When I requested a basic estimate and it didn’t need to be exact, I was told no quote would be provided unless I called. The response felt dismissive, with repeated emphasis that it was “my choice”. Overall, the customer service was unhelpful and came across as rude. Very disappointing experience.

Trustpilot

Igor “IGGZ” Milgrom

2 hours ago

I completed a three page form to receive an online quote, only to be told via email that I needed to call instead. When I requested a basic estimate and it didn’t need to be exact, I was told no quote would be provided unless I called. The response felt dismissive, with repeated emphasis that it was “my choice”. Overall, the customer service was unhelpful and came across as rude. Very disappointing experience.

Trustpilot

Eva Csordas

151 days ago

We are very happy with the service at Pack & Send Penrith. The staff were friendly, helpful and offered great advice.

Google

Igor “IGGZ” Milgrom

6 hours ago

Rude and uncourteous.

Google

Julie Evans

7 hours ago

Very happy with service. Parcel arrived safely. Person at depot stayed behind so we could get parcel sent which was appreciated.

Google

Nguyen Minh

7 hours ago

Bad service. Old man told me send the bussiness contract to oversea took 5 days max and charged me $170. But later the tracking from DHL told me 12 days for delivery and they have no responsibility. Really upset.

Google

Julia Rowley

6 hours ago

Linda was a great help - thank you for your services!

Google

Nicki B

6 hours ago

The team was friendly, professional and reliable. Great communication and advice - recommended.

Google

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Express Delivery Options

Items large and small

Locations Australia-wide

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or phone 1300 668 000

“PACK & SEND is built on good people that are doing extraordinary things to service their clients”

Evan Foster - Signarama


4.6

from 41,797 reviews

Australia's Award Winning Courier Service

Read all reviews