Best Rated Courier Service
Australia's Award Winning Courier Service
See for yourself why independent review sites like ProductReview.com.au and Trustpilot rate PACK & SEND the best courier service in Australia in 2023.
We know we can say all we like about our services, but the people whose opinions we value the most – and learn from – are our customers.
That’s why we take advantage of listening to all customer feedback across the web and sharing this on our website. Browse our up-to-date honest and unbiased customer feedback right here on this page, to understand why independent review sites such as ProductReview.com.au rate PACK & SEND the best courier service in Australia in 2025.
What they're saying about our services
4.6
from 42,376 reviews
Peter Ramacher
4 hours ago
I ordered an alternator from a local auto parts store near PACK & SEND Narellan. The alternator is not made anymore and is not available in the United States where I live. Joan and Tony understood the importance of shipping the alternator with exceptional protection. Not only did they package the alternator extremely well, they communicated clearly and got the alternator ready to ship and out the door in record time. The alternator arrived at my doorstep in the US a few days after the shipped it and was in perfect condition. I cannot recommend PACK & SEND Narellan more for your shipping and freight needs!
Tim Ollerton
7 hours ago
Absolutely terrible Company. DO NOT USE. My package was clearly labeled FRAGILE and GLASS. Yet it was poorly handled and something penetrated the box and smashed the glass, ruining the frame and the valuable piece of memorabilia inside. So much money wasted and the Company refuses to acknowledge anything or even offer a refund. 1 Star only because 0 Stars is not an option.
Trustpilot
Page doesn't follow the guidelines.
20 hours ago
Jean-marie Mounier
7 hours ago
Always delivering top professional services , parcels never get late delivery and emails and tracking are so satisfying!
Trustpilot
Rammy K
19 hours ago
Had a great experience dealing with Sanchit at PACK & SEND Gepps Cross. He was extremely helpful, professional and easy to deal with. He took the time to understand what I needed and made the whole process simple and hassle-free.
Eileen Thomson
4 hours ago
Thank you all my boxes arrive safely. I would recomend Pack And Send, for when ever you need to send any thing across the country.Very professional and friendly staff who are willing to help.
Benjamin Johnson
19 hours ago
Awesome shop. Could not do it better myself. I honestly cant believe how easy they were to deal with and done in barely over an hour
David Sammut
1 day ago
The team at Pack & Send Gepps Cross were exceptional, with prompt communication and professional service. It was great to have peace of mind when arranging shipping of goods remotely from interstate. The packing was excellent. I highly recommend their service.
Mr Danny Harmelink
22 hours ago
Pack and Send at Castle Hill NSW could not have been more helpful. They arranged speedy pick-up, very secure packaging for delicate audio equipment and delivery without issue. The packaging Pack and Send Castle Hill used was superb and it meant my fragile goods were well received without any damage. Thank you Team Pack and Send Castle Hill!
Trustpilot
jeanne ross
1 day ago
Fadi provided an excellent service from start to finish. He took great care in professionally packing my framed print, ensuring the frame and glass were well protected for interstate transport. The print arrived safely and in perfect condition. I really appreciated Fadi’s care, expertise and attention to detail. I wouldn’t hesitate to recommend his packing service to anyone needing to send valuable or fragile artwork. Excellent service!