Best Rated Courier Service
Australia's Award Winning Courier Service
See for yourself why independent review sites like ProductReview.com.au and Trustpilot rate PACK & SEND the best courier service in Australia in 2023.
We know we can say all we like about our services, but the people whose opinions we value the most – and learn from – are our customers.
That’s why we take advantage of listening to all customer feedback across the web and sharing this on our website. Browse our up-to-date honest and unbiased customer feedback right here on this page, to understand why independent review sites such as ProductReview.com.au rate PACK & SEND the best courier service in Australia in 2025.
What they're saying about our services
4.6
from 42,302 reviews
Shane O'Donoghue
11 hours ago
David and Kathryn were absolutely fantastic to deal with. Knowledgeable, friendly, respectful and provided great timely updates and communication. Could not recommend them highly enough!!
Lindsay Thorpe
9 hours ago
Joan at Pack n Send Narellan was super efficient, careful, communicative and very friendly. My package arrived up in Queensland just 2 days later, safe and sound and well wrapped. A pleasure dealing with Joan to look after my courier items.
Krishno Saha
13 hours ago
Liked their honesty and straight forward communication. Wanted to send a phone to India but that funny guy Ifran over the call explained tax issue.
Alex Wolters
14 hours ago
Jaya was very helpful with both organising everything and helping with box size selection and packing
Rhys Hood
1981 days ago
Charlie and the team were a great help and made the process of shipping my large goods internationally quick and simple. Highly recommended!
Min Qing
19 hours ago
The blatant price gouging is utterly ridiculous, how can you provide a quote without even knowing the destination address? The service is decent at least, I have consistently returned here for my mail but the price has doubled since I started last year. Not to mention constant additional charges, on top of the already ridiculous price. Needless to say you have lost a customer. Incredibly disappointing
Colin Berry
19 hours ago
Caught in a fools game Between this pack /send and startrack, I've waited three days for my 4kg small box to arrive around 100kms up the road, startrack say they are waiting on a booking, pack /send say they are waiting for it to be picked up, phoning startrack again, they are still awaiting for a booking so apparently no drivers are coming,, in the end, I organised another courier service, where it was picked up from pack /send If they were waiting for startrack, and they didn't come, then organise like me, another courier.
James
19 hours ago
Derek was very helpful, insightful and flexible in accomodating me during a challenging move involving many boxes and fragile items. I highly recommend this place. Also the delivery was lightning quick!
Henry
19 hours ago
Thank you Heather, top quality service!
Anna Gontmakher
20 hours ago
I used Pack & Send St Kilda for the first time to ship fragile EVOO bottles to South Australia, and I will happily use their service again. Two boxes were lodged on Friday morning and were dispatched promptly by Monday at 11am. I contacted the recipient to confirm delivery, and no damage or issues were reported. Thank you for the excellent service.