Best Rated Courier Service
Australia's Award Winning Courier Service
See for yourself why independent review sites like ProductReview.com.au and Trustpilot rate PACK & SEND the best courier service in Australia in 2023.
We know we can say all we like about our services, but the people whose opinions we value the most – and learn from – are our customers.
That’s why we take advantage of listening to all customer feedback across the web and sharing this on our website. Browse our up-to-date honest and unbiased customer feedback right here on this page, to understand why independent review sites such as ProductReview.com.au rate PACK & SEND the best courier service in Australia in 2025.
What they're saying about our services
4.6
from 41,609 reviews
Bradley Jolly
13 hours ago
Fantastic experience with Tina and her team shipping a very delicate curved PC monitor from Australia all the way to Japan. Arrived with no damage at all and all works perfectly. Wonderful customer service too, they went above and beyond to help me. Sending such devices has a high chance of failure, so it has brought me great relief to see how expertly my box was packed and the condition of the order. I 100% recommend using this branch for any delicate electronics shipments internationally! Cheers Tina!
L. Cates
22 hours ago
My consignment arrived quickly across oceans and continents — within less than a week. It was carefully and thoughtfully packaged. And in spite of its fragility, no damage at all detected. I’m extremely pleased.
Ian and Michele Yuen
22 hours ago
Melanie Fletcher
22 hours ago
Absolutely brilliant! I needed to get a quick delivery from Sydney to Perth. Lodged enquiries with a few companies. As soon as I engaged with Munira from Pack and Send, their service was nothing short of amazing! Very helpful, friendly and efficient. It was picked up at lunchtime in NSW on Friday, and delivered first thing Monday morning in Perth..... despite multiple plane cancellations in Sydney. I had complete confidence, and would definitely recommend - no need to look any further. Thank you Munira - you are the shining star of the company!!!
Andy P
22 hours ago
I recently used Pack & Send Ballarat to send two large items for modifications, and was totally impressed from the initial moment of contact, to the completion of the job. They were so easy to deal with and very helpful. Their communication was excellent and I was provided with up-to-date information on the movements of my items. They were personable, offered helpful information and managed the return of my items, in an extremely short period of time. I have not experienced a logistics service before that has cared and communicated as much about the transportation of my goods, which is a credit to Jason and his team. I wouldn't hesitate to use Pack & Send Ballarat again and would highly recommend them.
Robert Baker
22 hours ago
Excellent service, reasonable price for Pack &Send though they should look at Aust Post since it cheaper and now much improved.
Michael Tran
21 hours ago
Jack Eruera
22 hours ago
We recently sent a package to NZ from Brisbane and we found their customer service second to none, we had to fill out a customs clearance form and they offered to help with that. All went smoothly and would recommend this business
Janette Lenthall
22 hours ago
Pack & Send Townsville were a joy to deal with when I was recently gifted artwork and did not want to risk travelling with it. One phone call and I had details of how the item would be packed and cared for throughout the delivery, costs and likely delivery times. When I delivered the artwork to the depot it was expected and the transaction of handing it over and booking the service occurred quickly with them having me on my way in minutes. Anything you have to send that is precious - use Pack & Send.
shiva Yousefpour
1 day ago
Amazing service! Highly recommend