Best Rated Courier Service
Australia's Award Winning Courier Service
See for yourself why independent review sites like ProductReview.com.au and Trustpilot rate PACK & SEND the best courier service in Australia in 2023.
We know we can say all we like about our services, but the people whose opinions we value the most – and learn from – are our customers.
That’s why we take advantage of listening to all customer feedback across the web and sharing this on our website. Browse our up-to-date honest and unbiased customer feedback right here on this page, to understand why independent review sites such as ProductReview.com.au rate PACK & SEND the best courier service in Australia in 2025.
What they're saying about our services
4.6
from 42,825 reviews
Aaron May
3 hours ago
Go somewhere else, don't waste your time here
Dale Aughey
3 hours ago
Extremely disappointing service. PACK & SEND forgot to send my packages for over two weeks, only dispatching them after I called to chase them up. Despite containing valuable electronics, the packages had no fragile labels and were inadequately packed. My PC arrived with loose components and is now completely unresponsive. Completely unacceptable from a professional packing and shipping company. I strongly recommend going literally anywhere else rather than trusting this particular outlet with your belongings.
Paul Bellows
3 hours ago
If you can't be home for a important delivery. Send it here! Peace of mind
todd griggs
1 hour ago
I had a fantastic experience with Michelle at Pack and send . She was absolutely fantastic from start to finish — everything was handled promptly and professionally, with no issues whatsoever. My part was delivered on time and they did an amazing job. I couldn’t be happier with the service and would definitely recommend Michelle and Pack and send to anyone.
Brad Scott
1 hour ago
Our first time using Pack and Send from our Altona North location. The package was safely delivered the next day. Very impressive.
Edward Karamoy
3 hours ago
Friendly, helpful AND patient staff, who got the job done in absolutely record time! Thank you Susarathi, Nikka, Rohith & Thomas..
Gaby Hartig-Franc
1 hour ago
I was so happy with the brilliant service I received from pack and send. I entered a national level marmalade contest and needed 31 marmalades to be sent to Victoria. I wanted to keep the marmalades upright, which was a particular challenge. The team was incredibly helpful, even providing me with a pallet and straps to protect the marmalades. Ultimately, the marmalades reached their destination in perfect condition and very quickly. I couldn't be happier, particularly considering the pricing was very competitive. Thank you for the care you took for my fragile cargo
George Soropos
1 hour ago
Very happy with the service and support from these guys. Shipped some very delicate and very rare car parts and they arrived beautifully packed and in excellent condition. Would gladly use them again if I need to.
Belle Panganiban
2 hours ago
Kudos to Kate! Despite the short notice, she was so helpful and accommodating. She made sure everything went smoothly from start to finish and made the whole process so much easier. Really appreciate all her help. Highly recommended! Thank you again, Kate! 😊
Max
20 hours ago
Fantastic service and such kind people. Door to Door option and so fast!