Best Rated Courier Service
Australia's Award Winning Courier Service
See for yourself why independent review sites like ProductReview.com.au and Trustpilot rate PACK & SEND the best courier service in Australia in 2023.
We know we can say all we like about our services, but the people whose opinions we value the most – and learn from – are our customers.
That’s why we take advantage of listening to all customer feedback across the web and sharing this on our website. Browse our up-to-date honest and unbiased customer feedback right here on this page, to understand why independent review sites such as ProductReview.com.au rate PACK & SEND the best courier service in Australia in 2025.
What they're saying about our services
4.6
from 42,564 reviews
Christa Lovell
3 hours ago
Really happy. They collected within the agreed time frame, the courier was great, and they delivered interstate safely, and within a couple of days.
Trustpilot
Ashley O'Connor
9 hours ago
Excellent job sending my art to the US! Very careful packaging and great attention to deal! Great work!
Trini Lee
9 hours ago
Made my move interstate very easy. I drove to QLD and my boxes were there before I was even in the state. Jisha was super helpful and patient.
Dee C
4 hours ago
Having not been through the process of sending packages overseas before, I was a little apprehensive. However, the customer service at Balcatta was first class and set my mind at rest. My consignment was dispatched last Friday and arrived safely in the UK on Monday. Highly recommended.
Product Review
Paul Banney
8 hours ago
Very expensive. Did not explain m3 vs weight issues. I could have shipped it for a 1/3 of the price.
Hayley Hazeldine
8 hours ago
Exceptional service during a difficult time – highly recommend! From the very first phone call, the team at Pack & Send Pakenham was incredibly helpful and friendly. They provided exceptional service and assistance in getting three large boxes safely back to Brisbane. What truly set them apart was their outstanding care and flexibility. They willingly delayed our shipment date to ensure we had enough time to travel back home first, and they even followed up with us to confirm the boxes were officially on their way. Their understanding and kindness during a difficult time meant the world to us. My advice to anyone looking for a transport company: don't go any further, you won't do better than right here. Thank you so much to the team!
Glennis Cook
7 hours ago
Great service. Michael made the process of sending my carton so easy Thank you
M Morrissey
9 hours ago
Lien Chase
7 hours ago
Received well packed Jura coffee machine in Victoria from Queensland. 1st class service with affordable costs. Thanks, Michael!
Jessica Marusic
23 hours ago
Joan and Tony are so very helpful in helping me to “Pack and Send” my fragile items safely to my happy customers. Their service is friendly, knowledgeable in how to pack safely for transit, affordable with quick delivery timeframe. I am so very happy to use them for more of my bulky fragile items. Thank you!