Best Rated Courier Service
Australia's Award Winning Courier Service
See for yourself why independent review sites like ProductReview.com.au and Trustpilot rate PACK & SEND the best courier service in Australia in 2023.
We know we can say all we like about our services, but the people whose opinions we value the most – and learn from – are our customers.
That’s why we take advantage of listening to all customer feedback across the web and sharing this on our website. Browse our up-to-date honest and unbiased customer feedback right here on this page, to understand why independent review sites such as ProductReview.com.au rate PACK & SEND the best courier service in Australia in 2025.
What they're saying about our services
4.6
from 41,385 reviews
Lindsay Thorpe
5 hours ago
Pack & Send Marrickville are always great to deal with, super efficient and deliver promptly!
Andrew Chapman
10 hours ago
I've been mulling over whether to post this or not, not one to normally make a fuss. Theres bigger things to worry about but people have said it's probably best that I do. I guess I was unlucky - I packed up 3 boxes for transport, Melbourne to Townsville. Picked up by Pack & Send. This is how they arrived. Computer and Electronics damaged, destroyed with key components missing. Livid, angry and frustrated.
Mia Yan
5 hours ago
I ordered transport for my items from VIC to NSW twice. The first time everything went smoothly, but the second time they kept delaying the delivery endlessly. I have no idea why On top of that, every time I called customer service, I couldn’t get any real solution or help. Overall, this shipping experience was absolutely terrible.
Trustpilot
Eve C
11 hours ago
I shipped 5 x 30kg cartons of books, albums & memorabilia from Perth to family members in Melbourne and the process was so fantastic. From the initial phone call to Owen, dropping boxes off & Owen overseeing the packaging, it couldn't have gone smoother. The boxes arrived in under a week and the recipients were delighted to see their belongings again years after leaving them at my house. I've got more space too. I would highly recommend Pack & Send Kewdale for a drama free, professional & friendly experience. Thanks Owen
Tess Coady
559 days ago
The Mornington Pack N Send we’re terrific especially when I received a phone call from my son to ask where the package had been sent. He’d moved and forgot to tell me‼️ The Mornington Office was able to change all destination details and it arrived in Queensland this afternoon. Worth every single cent‼️👍 Tess.
Timur Aliyev
10 hours ago
Lost my 5 bags. No answering my emails. Avoid.
John Hall
1 day ago
The service is top tier. Staff are very friendly, professional, helpful and meet your delivery needs no matter how small or big the order.
dominika keller
1 day ago
Wonderful, friendly, and knowledgeable customer service especially considering lots of issues from my end. Tina was onto everything and was an absolute pleasure to deal with. Needless to say I now have a ‘favourite’ courier company. Thank you Tina for all your help!
Red Baron
1 day ago
Had a fuel injection throttle body needing to be sent back to the states for repair under warranty. After speaking with multiple other companies, some wouldn't touch it at all due to it being an auto part, and others claimed it would fetch a hefty customs duty/tariffs. Pack and Send Gepps Cross have exceptional customer service, very impressed by their communication and clear drive to help, as well as their obvious expertise/experience. Got it back a few days ago, repaired, no duties/tariffs, only payment I made was to Pack and Send for the job. Give them a shot, I reckon you'll be impressed too.
jason
1 day ago
Fantastic service with friendly staff. Highly recommended. I will be using again.