Best Rated Courier Service
Australia's Award Winning Courier Service
See for yourself why independent review sites like ProductReview.com.au and Trustpilot rate PACK & SEND the best courier service in Australia in 2023.
We know we can say all we like about our services, but the people whose opinions we value the most – and learn from – are our customers.
That’s why we take advantage of listening to all customer feedback across the web and sharing this on our website. Browse our up-to-date honest and unbiased customer feedback right here on this page, to understand why independent review sites such as ProductReview.com.au rate PACK & SEND the best courier service in Australia in 2025.
What they're saying about our services
4.6
from 42,817 reviews
Max
7 hours ago
Fantastic service and such kind people. Door to Door option and so fast!
Darren Wilson
8 hours ago
Package made it there safe which is the most important thing, was not notified of the steps along the way, the progress from point to point. Took two days to pick up package. Did not receive message to say it was picked up until following day.
Product Review
Shamim Ahmed Hridoy
12 hours ago
Had a wonderful experience sending important documents to Bangladesh from this branch. The process was quick and straightforward, and Zaman went above and beyond to be helpful. It’s hard to find customer service this good nowadays. Thank you, Pack & Send Kingsgrove!
Barry Jones
2066 days ago
Have used 2 x this month, Oct 26, and faultless service as always. Just used their service again August 25 and faultless as usual. Item was very awkward and delicate and arrived in perfect order. Again they have excelled in their service. Can't fault. I've used this service many times and still excellent. Excellent service and packing, arrived before I could track it. Many thanks to the team. Used them again and service was excellent as always. Have used multiple times and always very good service and very safe shipping.
Lauren Byers
13 hours ago
Heather was so helpful and friendly today! She even printed out my label and sent me an update on my parcel. Really lovely service, thank you, Heather!
Vin L
13 hours ago
Tried to pickup sometime today at 4:45pm, 15min before their closing time, but the store is closed down and locked. Very disappointed since I deliberately drove there to pick up my package.
Chi Hu
13 hours ago
I had a great experience with PACK & SEND Surry Hills! Heather was super friendly and helpful throughout the process. She kept me updated and even let me know when FedEx had collected my parcel earlier than expected. Everything was smooth and easy. Really appreciate the excellent customer service.
Sonjoy Ghosh
12 hours ago
I would just like to say that Rochelle at Pack & Send Penrith is absolutely fantastic! She absolutely went way above and beyond to help me organise the deliver of my item. I would absolutely recommend Rochelle and team at this location.
Rolf
12 hours ago
Very friendly and competent 😀👍 You can also send very small packages 😃 and even sending a package to New Zealand, including customs clearance, was no problem 👍😃 In short, if you need to send a package as a tourist, this is the perfect place for it 😀😀👌👍
jon lees
12 hours ago