We know we can say all we like about our services, but the people whose opinions we value the most – and learn from – are our customers.
That’s why we take advantage of listening to all customer feedback across the web and sharing this on our website. Browse our up-to-date honest and unbiased customer feedback right here on this page, to understand why independent review sites such as ProductReview.com.au rate PACK & SEND the best courier service in Australia in 2025.
What they're saying about our services
4.6
from 41,718 reviews
Wormdrive 911
3 hours ago
Vikas and his team were a great help with shipping a timber coffee table to Melbourne. He gave me a great price and was delivered quickly with no problems. I would highly recommend Caboolture Pack and Send to anyone.
Krista Webb
11 hours ago
When my mum needed an urgent document sent from Sydney to Hervey Bay, Kelly at Pack & Send Maroochydore absolutely went above and beyond. Even though it was late in the afternoon when I called, she quickly arranged for the document to be picked up before close of business. From there, she kept me updated with phone calls throughout the process, giving me more detailed information than what was available on the tracking app, which was incredibly reassuring. She even followed up with a final call to confirm the document had safely arrived. The service was exceptional from start to finish. I can’t recommend Kelly and the team highly enough. Thank you again!
Zoey Davis
11 hours ago
The people at this business were so friendly and helpful and really couldn't do enough for us during a difficult time after our Mother passed away and we needed to transport some of her items back to our homes. Thank you sooooo very much 😊 and also it arrived within 2days. AMAZING!!!
Les Johnson
11 hours ago
Great service and friendly staff. Transit updates and propt delivery. Recommend Pack & Send Brendale.
Oscar Douglas
254 days ago
Great team to work with, always reliable always helpful. When you need to get your shipment to the destination asap, these guys are the team i genuinely recommend.
Adam Monk
12 hours ago
I had a carbon fibre foil (hydra foil for water sport) sent from Hobart to WA, 25th March. It was 8cm longer than Australia post will send (1.05m), which meant I had to use another courier. I sent a similar foil the week before from WA to Sydney, but it was just under the 1.05m limit, same weight, similar dimensions. Australia post charged $48 express including insurance and signature on delivery. The foil arrived undamaged in 2 days. Pack and send charged $150 to send this other one... It took 3 weeks to get to me... It arrived 15th April, after it went to Fremantle in NSW instead of WA. No phone call, no email, just the tracking saying it was in a depot in Kelso NSW waiting to be redirected... it sat there in Kelso for 2 weeks. Maybe waiting for the next donkey cart? I wasn't there to collect it, so it went to the post office where I have to pick it up. After the sender rang pack and send to complain the guy called me, with a whole mouthful of lame excuses. "Sorry, but it's not our fault..." I suggested a refund would be in order. he became aggressive and talked over me repeatedly insisting it wasn't their fault and somebody else was to blame. I again suggested a refund would be in order... not sure he was listening. I am in small business, have been for 35 years and one thing I have learned is that when things go wrong you fix the issue and you refund the client, it's just the right thing to do. But no, this guy was belligerent, aggressive and adamant that I got the article so they have fulfilled their end. This is not the first time I have had issues with pack and send, it's a repeating experience. It's what happens when people who should never be customer facing buy a small business and reckon it can't be too hard. I don't use pack and send for this reason, unfortunately in this case I wasn't the sender, so had little control. but this does just reinforce my previous experiences. Needless to say, no refund.
Ann S
12 hours ago
I left an item on the plane in Hobart. Michelle was efficient and quick, getting all the info she needed to pick up my item and have it delivered to me in sydney.
Kemp’s MMA And BJJ
12 hours ago
Fast service and great communication
Kieran Glasgow
1 day ago
John Maynard
1 day ago