Best Rated Courier Service
Australia's Award Winning Courier Service
See for yourself why independent review sites like ProductReview.com.au and Trustpilot rate PACK & SEND the best courier service in Australia in 2023.
We know we can say all we like about our services, but the people whose opinions we value the most – and learn from – are our customers.
That’s why we take advantage of listening to all customer feedback across the web and sharing this on our website. Browse our up-to-date honest and unbiased customer feedback right here on this page, to understand why independent review sites such as ProductReview.com.au rate PACK & SEND the best courier service in Australia in 2025.
What they're saying about our services
4.6
from 42,269 reviews
Jerome Cousins
15 hours ago
I forgot an item at a restaurant while on holiday in Melbourne, and Pack & Send St Kilda Rd were so easy to deal with - they went and got the item for me, packaged it, and sent it back to me overseas. A+ service, thank you!
Ken Liang
20 hours ago
Prompt & friendly service, many thanks!
Marise Maas
19 hours ago
Highly recommend Pack & Send Altona. The service was friendly and easy. My parcel arrived in the USA super fast without drama. Much appreciated, thank you!
Tony Wong
20 hours ago
Diana and Ifan (sorry if I got that wrong) were extremely helpful and made the whole process of shipping a tea chest size box to Melbourne super easy.
Trish E
15 hours ago
I left my mobile phone at Sydney Airport during a recent trip and needed it collected and sent home to the Sunshine Coast. Hank and the team arranged the pickup and had it delivered to me the very next day using their express service - packaged very well. What really stood out was how responsive Hank was — promptly answering my calls and emails despite clearly running a busy, fast-paced operation. Great communication and quick turnaround. Highly recommend!
Product Review
Titanium Services
20 hours ago
Very friendly and helpful service with geting an urgent parcel sent interstate.
Kris Sydney
1 day ago
I had an excellent experience with Pack & Send in Queensland. After accidentally leaving my wallet in a rental car, I arranged for Pack & Send to collect it and send it to my home in Sydney. The lady who took my call was friendly, professional, and very easy to deal with. She clearly explained the entire process and even took the time to confirm whether my wallet contained any cash or other valuables before arranging the shipment, which gave me confidence that everything was being handled carefully. I booked the service on Friday and was pleasantly surprised to receive my wallet safely on Monday morning. The whole process was smooth, efficient, and stress-free. Thank you to the team for your outstanding customer service and prompt delivery. I highly recommend Pack & Send to anyone looking for a reliable and professional courier service!
Matt Denning
1 day ago
erin mcg
1 day ago
The team at Pack and Send Moonah provided great advice, perfect service and were super helpful and responsive!
Georgina Wiggins
1 day ago
An excellent service provided by Pack & Send. My goods arrived safely and on time. Will use their services again.