Best Rated Courier Service
Australia's Award Winning Courier Service
See for yourself why independent review sites like ProductReview.com.au and Trustpilot rate PACK & SEND the best courier service in Australia in 2023.
We know we can say all we like about our services, but the people whose opinions we value the most – and learn from – are our customers.
That’s why we take advantage of listening to all customer feedback across the web and sharing this on our website. Browse our up-to-date honest and unbiased customer feedback right here on this page, to understand why independent review sites such as ProductReview.com.au rate PACK & SEND the best courier service in Australia in 2025.
What they're saying about our services
4.6
from 42,531 reviews
keram anbub
16 days ago
I had very good service. They were polite on the phone and very helpful. Maybe a little on the expensive side but you get what you pay for and their service was excellent.
Chiara Kannard
4 hours ago
Extremely happy about the service, very helpful and precise in the delivery
Ken Stott
3 hours ago
I found the service at Pack & Send quite remarkable. Hanna helped me rectify an issue (which was my fault) with my parcel and was incredibly generous in ensuring that the parcel arrived in good time. She kept in touch with me to explain what was happening and I found the whole process was managed with consummate efficiency. I can thoroughly recommend this company for its top class, personalised service. My family will definitely be using Pack & Send in the future.
Corey Sienkiewicz
3 hours ago
These guys do a great job packing large objects (such as this large guitar case) and Vikas was a pleasure to deal with. Great sense of humor, personable, and professional. Thanks!
Nicholas Crawford
4 hours ago
Fantastic service. I cannot recommend them highly enough. Heather's professionalism saved me hours of time and cost. Who would think collecting documents could be such a great start to a day.
S Badshah
1 day ago
Hello David and Kathryn, You have no idea how important the parcel was for me to reach Sydney in time to reach my friend. I do not have enough words to express my sincere gratitude for the hard work the 2 of you have put together to make sure that this parcel arrived in time. But I can only say 2 words and repeat it 3 times.....Thank you, Thank you, Thank you. Flawless communication even though I am in USA. Excellent service. Highly recommend them.
The moz
1 day ago
Good experience, and i forgot to print my labels he was happy to do it for me being the very end of the day! Highly recommend easy to work with.
Berni Fetzer
140 days ago
Quick and very professional service
John Godfrey
1 day ago
Dropped off an odd collection of stuff from my father's estate. Glassware, couple of rugs etc. Beautifully packed and delivered safely to our home in regional Victoria. Quick, easy, professional service. Thanks team!
Sean B.
22 hours ago
In terms of booking the service - very easy. When it comes to dropping off package at Morley - also easy. But I pay for delivery. A quick, problem-free delivery. To the recipient in a timely manner. That did not occur here. Package was delayed. I received emails from Pack & Send asking me to describe my package. So not ideal.
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