Best Rated Courier Service
Australia's Award Winning Courier Service
See for yourself why independent review sites like ProductReview.com.au and Trustpilot rate PACK & SEND the best courier service in Australia in 2023.
We know we can say all we like about our services, but the people whose opinions we value the most – and learn from – are our customers.
That’s why we take advantage of listening to all customer feedback across the web and sharing this on our website. Browse our up-to-date honest and unbiased customer feedback right here on this page, to understand why independent review sites such as ProductReview.com.au rate PACK & SEND the best courier service in Australia in 2025.
What they're saying about our services
4.6
from 41,915 reviews
Flooring Cloudwalk
7 hours ago
Weatherill park staff - S*****p B******j Our experience with this staff member, was far from positive, company should consider a training in Customer Service that includes patience and understanding.
Vanessa Moss
1 hour ago
We stopped by in search of cardboard for packing, super friendly and helpful staff - very much appreciated, thank you!
Frank Hancock
2 hours ago
Very expensive cost including insurance, painting arrives damaged, they request quote to repair, I go out and get quote, they ghost me for 6 weeks not responding to 4 e-mails and then write me saying "it would be difficult to submit a claim." Beware here, poor packaging and charge for insurance but may not actually get insurance as if you need it, it is not available,
Trustpilot
Frank Hancock
6 hours ago
Terrible experience, expensive with cost on insurance, painting arrived damaged, I sent pictures of damage, they requested repair quote, I got a reasonable quote from local restorer and submitted, they ghosted me for 6 weeks not responding to 4 e-mails and then wrote me saying "it would be difficult to submit a claim on my behalf." Very disappointed in communication and why buy insurance if it does not compensate for actual damage?
Thom Yates
7 hours ago
Mike was very helpful along with Pack & Send who had a fast, reliable and great service and kept me updated. Thanks Guys!
Chris
7 hours ago
What a rarity to be so pleased with a service you want to write a review. Prompt delivery, great proactive communication. Thanks Mohammad!
Dexter Lola
7 hours ago
this amazing team transported my dream guitar and made the process so easy, assured and safe ❤️ 10/10 🥰
Mark Deocareza
8 hours ago
It was my first time sending a package with Pack & Send and the young lady made the process nice and easy.
John
7 hours ago
First time user of Pack&Send and they were fantastic. Short notice job, pick up and delivery, on time and no hassle. I could not be happier. John
Keshava Ratnavibushena
8 hours ago
We engaged Pack & Send Circular Quay for a large, time-sensitive delivery operation and were thoroughly impressed from start to finish. The team's communication was outstanding—they kept us informed every step of the way with regular updates until our package arrived safely at its destination. Their professionalism, responsiveness, and attention to detail gave us complete confidence throughout the process. We highly recommend Pack & Send Circular Quay to anyone requiring reliable courier services, particularly when facing tight deadlines. Special thanks to Channan, Ramya, and the entire team for their exceptional dedication to customer service. We will definitely use their services again.