Best Rated Courier Service

Martin

Thanks team, I sent a heavyweight from Melbourne to Perth, it was solid, I'm happy with the performance, see you on the bus ✌️

Google

Mark Fritz

I booked an on line (Self Serve) service for an international parcel pick up and delivery. Prior to booking (and paying) the service, I checked that the parcel was not prohibited or restricted item (possibly containing oil). Prior to booking the service, I contacted the local Pack and Send office (when the parcel was to be delivered) and discussed the what my goods are and if they were ok to send via the on line service (which they were). After booking the online service, I was asked to provide some additional information regarding the items (cleanliness and packing). After providing this information, I was told that the item can hold a residual magnetic charge from manufacturing, machining, or magnetic particle inspection. Based on this Pack and Send "cannot travel through our Online Self-Service platform, as they are classed as prohibited goods and dangerous items for online DIY bookings". At any point of the self serve service or during the phone call with my local Pack and Send office did they ever mention that residual magnetism makes an item a dangerous good. Pack and Sends on line Prohibited Online Goods (POG) - Restrictions does not state that any item is restricted due to magnetism. What makes this matter worse is that Pack and Send cancelled my order, charged me a cancelation free and 6 days after they cancelled the delivery have not refunded any money at all ($317.00). It seems that Pack and Send can subjectively choose to cancel a service and not refund any money.

Trustpilot

Molly Eccles

Excellent service, 10 out of 10. I wish to express my thanks to Janelle and Mark. They are not only super efficientin what they do, they are very friendly, helpful and thoughtful from beginning to end. Janelle explained the services and costs involved sending my personal effects overseas very clearly with her friendly voice. I decided to go with them without checking with other shippers. She confirmed the information with an email almost instantly. Mark was very patient going through the list of things i needed to be overseas. My indecision took up a lot of his personal time, but he was calm and happy to help. Janelle and Mark understand the challenge of moving esp. overseas. Their sensitivity to the customers' needs helps to lessen the stress of moving. I truly appreciate their help. All the best to Janelle n Mark !

Google

Sharon Tan

Exceptional service and thank u!!!

Google

Jane Toohey

Great service, very helpful and knowledgeable about overseas packing and sending. I shipped a very delicate piece of computer equipment and it was packed and sent within hours!

Google

Paul OConnor

Google

Eddie Fennell

Vikas was very friendly and efficient. Package arrived very quickly, so the all round experience was excellent. Will be using his service again!

Google

Isha Paul

Thank you to Jaya and team at PACK & SEND Orange. It was a pleasure to work this organisation, very polite, organised and a very efficient process. I was delighted to have my package swifty delivered to me the next day interstate!

Google

Pixilated Planet

Good service

Google

Betsy Laffeber

Staff are very helpful here. They helped us pack boxes to correct weights.

Google