Best Rated Courier Service
Australia's Award Winning Courier Service
See for yourself why independent review sites like ProductReview.com.au and Trustpilot rate PACK & SEND the best courier service in Australia in 2023.
We know we can say all we like about our services, but the people whose opinions we value the most – and learn from – are our customers.
That’s why we take advantage of listening to all customer feedback across the web and sharing this on our website. Browse our up-to-date honest and unbiased customer feedback right here on this page, to understand why independent review sites such as ProductReview.com.au rate PACK & SEND the best courier service in Australia in 2025.
What they're saying about our services
4.6
from 42,328 reviews
Min Qing
4 days ago
The blatant price gouging is utterly ridiculous, how can you provide a quote without even knowing the destination address? The service is decent at least, I have consistently returned here for my mail but the price has doubled since I started last year. Not to mention constant additional charges, on top of the already ridiculous price. Needless to say you have lost a customer. Incredibly disappointing Edit: thanks for the response, “reflective of industry rates” auspost rate is half what I have paid here 🫢
Belinda Lawrence
2 hours ago
Super happy with Pack & Send Townsville. Helped with a fairly complex pick up and delivery and made it fairly easy. Was delivered days earlier than I expected too.
Lesley Hillhouse
2 hours ago
I don't usually buy things I can't collect myself, but Lilydale Pack & Send were absolutely wonderful in arranging delivery of an oak and copper antique item from Melbourne to my place in Launceston. It was an odd shape and about 1000mm x 520mm. It arrived quickly, in a sturdy, well marked and packed box and I couldn't be happier that it is safely here. It was obvious that a great deal of care was taken on their end. As a first time user of Pack & Send, I'm now full of confidence that any purchases I make in the future will be handled with care and professionalism. They were friendly, helpful and so easy to deal with. Follow up contact has been great as well. Thanks so much Sneha 😊
Hugo Zicat
2 hours ago
Very friendly service, went above and beyond to help me today! Thank you!
Craig Reid
19 hours ago
Thank you to Kayla at Pack & Send! Super high quality service to retrieve our bag and deliver it to us within 24 hours 300KMs north. Kayla in particular was amazingly helpful, working through the options and executing on our chosen one. Thank you Kayla and thank you Pack & Send 5 ⭐️
Temira Wallis
1 day ago
Had a fragile parcel to send. Staff were friendly, knowledgeable and careful with the item. It arrived sooner than expected in perfect condition. Thankyou for getting the job done so well, much appreciated when you must trust others with precious items.
Alistair Lavery
1 day ago
Nicolle Martyn
1 day ago
Highly recommend - fast retrieval of goods left on a plane from an interstate getaway. Kept me informed the whole time.
jodie beadle
1 day ago
Great service, friendly and helpful staff
Ian Chapman
1 day ago
I would highly recommend this company and Lachlan in particular- the service was quick and competitively priced, great communication and overall level of service was excellent.