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Best Rated Courier Service

Australia's Award Winning Courier Service

See for yourself why independent review sites like ProductReview.com.au and Trustpilot rate PACK & SEND the best courier service in Australia in 2023.

We know we can say all we like about our services, but the people whose opinions we value the most – and learn from – are our customers.

That’s why we take advantage of listening to all customer feedback across the web and sharing this on our website. Browse our up-to-date honest and unbiased customer feedback right here on this page, to understand why independent review sites such as ProductReview.com.au rate PACK & SEND the best courier service in Australia in 2025.


What they're saying about our services

4.6

from 42,125 reviews

Marcias Australia

1 hour ago

I rocked into the Adamstown office of Pack and Send in Newcastle just after 2PM on Wednesday 17th June 2026 and dropped off a parcel that needed an urgent next day delivery in Queensland. The computers wouldn’t ‘wake” up to the frustration of the P&S staff and I as well as a lady and another guy waiting on the queue. When they finally ‘woke’ up, the resulting confusion in trying to copy from one computer screen and paste into the other led to an unintentional transposition of my name as the receiver and my friend in Queensland as the sender. Nevertheless, I was assured that the parcel would be ready for pickup at their office on Ingham Road in Townsville by 12 Noon the following day. And it came to pass without any hitch. I strongly and highly recommend Pack and Send for their professionalism and keeping to their word.

Google

Gary @ Advanced Paint Technology

1 hour ago

Sundeep at Pack & Send is simply the best! 🙏 He recently helped us pack an urgent shipment to Singapore and, as always, provided outstanding service. Sundeep has helped Union Resins on many occasions over the years, and I can’t recommend him highly enough. Nothing is ever too difficult, and he always goes above and beyond to make sure everything is handled professionally and on time. Thank you for your continued support. Gary & Vijesh Union Resins Australia

Google

zhongcheng ge

2 hours ago

Excellent

Google

Jase Rickert

2 hours ago

Google

Brendan Harrison

2 hours ago

Mrunal and the team at Pack & Send South Yarra were extremely helpful and professional when we had to arrange for some of our furniture pieces to be shipped to Sydney. First class packing - thank you. Prompt and friendly service. An easy 5 star review rating. Will recommend Pack and Send South Yarra to family and friends. Thank you Mrunal and team.

Google

Brendan Harrison

2 hours ago

Tim was extremely helpful and professional when we arrived to collect our large boxes. An easy 5 star review rating. Will recommend Pack & Send Randwick to family and friends. Good work Tim.

Google

Kevin Ling

2 hours ago

We recently used Pack & Send Chatswood to transport an oversized piece of equipment from our Sydney office to Melbourne. The job required a dedicated vehicle due to the size of the item, and the team handled everything professionally from start to finish. The staff were punctual, communicated clearly throughout the process, and ensured the equipment was delivered safely and in full without any issues. Excellent service and a hassle-free experience. Highly recommended for specialised or routine freight requirements. ⭐⭐⭐⭐⭐

Google

N P

3 days ago

Very disappointed.. I went on Thursday to get a quote for a pickup of something very close to my heart. Problem is , today is Monday - has anyone called me back? , NO! I am very upset. I was wanting to support a local..

Google

Carole Calleia

1 hour ago

Excellent, reliable service. My parcel was delivered on time with no issues, and the team was friendly and professional throughout. A smooth, easy experience—would definitely use again.

Google

Coleen Leckie

1 hour ago

I've been using Pack & Send North Sydney for years, despite being based in Melbourne, and they continue to deliver outstanding service every time. They handle freight for me across Australia and into New Zealand, often coordinating event equipment in different cities, and they've never let me down. Earlier this year, I decided to try another provider, but it quickly reminded me why I keep coming back. The other company failed to collect items from an event as arranged, causing unnecessary stress and follow-up. I returned to Pack & Send North Sydney immediately. The communication from the team is always excellent, they're proactive, reliable, and genuinely care about getting the job done right. When you're managing events and working across multiple locations, having a logistics partner you can trust is invaluable. Highly recommend the team at Pack & Send North Sydney (special shoutout to Jimmy and Vicky!).

Google

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“PACK & SEND is built on good people that are doing extraordinary things to service their clients”

Evan Foster - Signarama


4.6

from 42,125 reviews

Australia's Award Winning Courier Service

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