We know we can say all we like about our services, but the people whose opinions we value the most – and learn from – are our customers.
That’s why we take advantage of listening to all customer feedback across the web and sharing this on our website. Browse our up-to-date honest and unbiased customer feedback right here on this page, to understand why independent review sites such as ProductReview.com.au rate PACK & SEND the best courier service in Australia in 2025.
What they're saying about our services
4.6
from 40,342 reviews
Ethan Christensen
7 minutes ago
Amazing service from Selz. Helped store my package at his store until I had an address ready to send to. Reasonable price and fantastic customer service.
jake Mangakahia
7 minutes ago
Friendly, great service no issues and offered advice on packing . 👏👏👏👏 5 starts for sure
Kerry Spence
694 days ago
The parcel sent was delivered quickly & efficiently - thank you! Excellent service!
Hardik Mehta
15 hours ago
Operator of this business (Peter & Tina ) was really helpful a. Help me shipping goods to overseas at really comparative rates and it’s reached on time .
Ronak Shah
42 minutes ago
These guys are extremely friendly and proactive. Something which is not common in the Freight industry. Needed a delivery in urgency, they made sure it all happens in time, and aftewards constant checking on how everything went well. The driver had to wait as the stock wasn't ready but no issues what so ever. Guys please keep up the good service, more business will be on your way.
Lisa Locker
16 hours ago
⭐️⭐️⭐️⭐️⭐️ I can’t recommend this Vikas and Neetika highly enough. Our not-for-profit have engaged their services for around a year now for the transport of our event assets. Their level of personalised customer service is exceptional to say the least. They take the time to genuinely listen and make you feel like you are their number one priority. Whether it is through floods, cyclones, across the country, or overnight interstate, they will work with you to find the best solution for you and keep in touch the whole time. Their knowledge of and contacts in interstate destinations are impressive! What really stood out was the care and pride they take in their work. You can tell they value every customer and go above and beyond to make sure you are happy. It’s so refreshing to experience such warm, friendly service where you’re treated like a person, not just another transaction. Supporting a local business like Vikas and Neetika's is an absolute pleasure. We will definitely continue to work with them and will happily recommend them.
Noel Benjamin
18 hours ago
Professional, responsive and credible business which it was a rare pleasure to deal with .
Xerxes MH
18 hours ago
Selz and Bianca were most helpful. They found the optimum solution for us to ship artwork from Brisbane to Hobart. Great communications. Great service. Thanks
Yoyo Liu
18 hours ago
Sam helped me with an urgent delivery to overseas, it wouldn’t be completed so smoothly without his efficiency and professionalism. Highly recommended 👍
Robert Phillips
1 day ago
Excelllent service, well packaged item delivered on time.