Best Rated Courier Service
Australia's Award Winning Courier Service
See for yourself why independent review sites like ProductReview.com.au and Trustpilot rate PACK & SEND the best courier service in Australia in 2023.
We know we can say all we like about our services, but the people whose opinions we value the most – and learn from – are our customers.
That’s why we take advantage of listening to all customer feedback across the web and sharing this on our website. Browse our up-to-date honest and unbiased customer feedback right here on this page, to understand why independent review sites such as ProductReview.com.au rate PACK & SEND the best courier service in Australia in 2025.
What they're saying about our services
4.6
from 41,068 reviews
OC R
8 hours ago
Customer focused, efficient and good communication throughout the process. Experienced with sending delicate items (artwork) and package arrived on time in perfect condition. Quote provided and detailed service options explained well. Highly recommend this quality service.
sandeep kumar
8 hours ago
The service was very quick and helpful, with clear communication throughout. Jess provided excellent support and handled the international shipment extremely well
Graham Mitchell
8 hours ago
Two clocks were very well packed and sent Melbourne to Sydney with no problems. Great communications, will use again.
Geoff Ryan
10 hours ago
The speed and efficiency of delivery
Trustpilot
Geoff Ryan
10 hours ago
The speed and efficiency of delivery
Trustpilot
Adelaide Keraldy
10 hours ago
DemeDTP
18 hours ago
Contacted Pack & Send Rowville in mid-December for a quote on sending 7-8 boxes of used books from Melbourne to Japan. A seemingly simple request - one would have thought, however, it all became too hard in the end. Multiple trips in person were made to their Rowville office, multiple telephone calls & emails were exchanged & promises given to provide a quote "tomorrow", "the day after tomorrow", "next week", etc and this dragged on for more than 5 weeks in total. All for a simple quote. I can't fathom why it has been so hard for them. And as they can't even deal with a simple request efficiently, I can't trust them to ship my goods safely with any confidence whatsoever. As a business owner, I can't see how they are managing to survive as a business with this dreadful service level. Mike, you really need to perform a self-audit and figure out a way to avoid these types of situations. Potential customers - there are much better options out there than Pack & Send.
Jan Baer
59 days ago
I received excellent customer service from the owners, Sam and Merina with shipping a family heirloom painting from Burwood, Victoria to Noosa, Sunshine Coast Qld. They took excellent care with safely packing the framed painting and sending it to QLD in record time of 3 days for a fair price, providing tracking service and insurance. I highly recommend them for all of your shipping needs. Sam communicated with me via text and kept me updated on the delivery and time to pick up from the pack and send in Noosaville. I cannot recommend them enough For excellent shipping services!! January 2026 UPDATE**** I was so happy with Sam and Merina's excellent shipping services that l decided to use them again, this time for an international shipment. Last week l shipped 2 large oil paintings from Pack and Send Burwood Village Australia to Denver Colorado USA. The paintings arrived in 6 days in excellent condition delivered by DHL. Thank you again Sam and Merina, exceptional customer and shipping services. Cheers!
Kaye
1 day ago
Excellent service! Very helpful, fast delivery, reliable and safe. Couldn’t ask for more. Five stars.
Bob Wayne
1 day ago
Great guys, were able to help me find the right box for a large item and did what Auspost could not! Protected inside the package, it made it interstate in the same new condition. Thank you