Best Rated Courier Service

Sagar Parmar

Really impressed with their customer service. Staff members were courteous, attentive, and made sure I understood the different shipping services available. Everything was handled professionally and I felt confident leaving my package with them. Highly recommended for international shipping.

Google

Robert Kwang Lee

We have been using this service for a while now. Kai (the Manager or Owner) is very professional and is always there to answer your queries. Delivery to interstate or overseas are alway on time. This business has a Google rating of 4.8. It should be 5 !!

Google

Frank Hancock

Terrible experience, expensive with cost on insurance, painting arrived damaged, I sent pictures of damage, they requested repair quote, I got a reasonable quote from local restorer and submitted, they ghosted me for 6 weeks not responding to 4 e-mails and then wrote me saying "it would be difficult to submit a claim on my behalf." Very disappointed in communication and why buy insurance if it does not compensate for actual damage? After posting, I received an e-mail telling me I should have continued to communicate with them instead of posting even though they had not responded to 3 follow up requests over 4 weeks and made no offer for damage, you literally can’t make this stuff up?

Google

Rob Mel

Top notch customer service from Michael at pack & send Capalaba. Honest & helpful, Michael took the time to talk to me & explain the process. Price was the best compared to others with next level customer service!

Trustpilot

Rob Mel

Top notch customer service from Michael at pack & send Capalaba. Honest & helpful, Michael took the time to talk to me & explain the process. Price was the best compared to others with next level customer service!

Trustpilot

Cait

Jenny from Pack and Send is hands down the best representative for the company ever. I have had what I can only describe as an ordeal with trying to get some material from one of our branches to another. Being so far away from Mackay, I had no way to effectively measure and weigh the boxes for transport. I kept being told by other companies that no one could help me without accurate information, or they would but at an extortionate cost. Jenny was the ONLY person to step up and help. Nothing was too much trouble. No call went unanswered. She was kind, thoughtful, patient, considerate and above all else - an ambassador for Pack and Send. At all times, she reassured me that nothing was too much trouble, educated me on what Pack and Send could offer me in the future if I needed it and spoke with kindness and confidence in her colleagues at the other Pack and Send branches. It’s not often that I feel such confidence in using a company I have had such limited experience with, especially with the transportation of such sensitive material. There is no doubt in my mind that I will be using Pack and Send for all my future courier needs, both personally and professionally. My only complaint is that I do not do more work out of Mackay, so I won’t get to speak to Jenny anywhere near as often as I would like. What an outstanding experience!

Product Review

Julie Summers

Didn't see any of what it was to be packed in , and the cost is a bit expensive . It arrived when I was told it would , and in one piece .

Google

Domenic Paoliello

Great service at a fair price to have a hotplate and grills delivered to Perth WA. The delivery was quicker than the tracking data, Super fast service depot to depot for a personalized transaction. Thanks.

Google

Mitchell Golesworthy

Incredible service and Incredible crew. Sam went above and beyond with information and different pricing options. Highly recommend. If I could give more than 5 stars I would.

Google

Caitlin Hewlett

Jenny from Pack and Send is hands down the best representative for the company ever. I have had what I can only describe as an ordeal with trying to get some material from one of our branches to another. Being so far away from Mackay, I had no way to effectively measure and weigh the boxes for transport. I kept being told by other companies that no one could help me without accurate information, or they would but at an extortionate cost. Jenny was the ONLY person to step up and help. Nothing was too much trouble. No call went unanswered. She was kind, thoughtful, patient, considerate and above all else - an ambassador for Pack and Send. At all times, she reassured me that nothing was too much trouble, educated me on what Pack and Send could offer me in the future if I needed it and spoke with kindness and confidence in her colleagues at the other Pack and Send branches. It’s not often that I feel such confidence in using a company I have had such limited experience with, especially with the transportation of such sensitive material. There is no doubt in my mind that I will be using Pack and Send for all my future courier needs, both personally and professionally. My only complaint is that I do not do more work out of Mackay, so I won’t get to speak to Jenny anywhere near as often as I would like. What an outstanding experience!

Google