Best Rated Courier Service
Australia's Award Winning Courier Service
See for yourself why independent review sites like ProductReview.com.au and Trustpilot rate PACK & SEND the best courier service in Australia in 2023.
We know we can say all we like about our services, but the people whose opinions we value the most – and learn from – are our customers.
That’s why we take advantage of listening to all customer feedback across the web and sharing this on our website. Browse our up-to-date honest and unbiased customer feedback right here on this page, to understand why independent review sites such as ProductReview.com.au rate PACK & SEND the best courier service in Australia in 2025.
What they're saying about our services
4.6
from 41,650 reviews
Mary Jo Kopf
4 hours ago
I work remotely for an international company and occasionally require domestic shipping and receiving of instrumentation that includes lithium-ion batteries. It has been difficult to find a local courier who will provide this service at a reasonable cost until someone recommended Pack & Send in Toowong. Selz and Bianca, the owners of the store, have been exceptional to work with at every stage of the journey. From the initial consultation to receiving the instruments, and everything in between, they have been fantastic and timely communicators, going above and beyond to make the experience convenient and easy. I look forward to working with them for a long time to come!
Curious George Shop
3 hours ago
Tina and Peter provided an excellent freight solution for our business across multiple interstate locations. They took the time to clearly explain the process, minimise risk, and understand our budget requirements. The entire project was professionally managed from start to finish, with consistent and clear communication throughout. Their team is highly capable when it comes to handling large and complex logistics projects. I would highly recommend them to any business looking for a reliable logistics partner.
Mark Penney
11 days ago
Paid almost $3,000 to transport glass sculptures to Hong Kong and two of them break in the mail because they didn't pack them correctly. Would not recommend if you want your objects to arrive at their destination safely. **UPDATE** The company has since reached out and are trying to Lodge an insurance claim on my behalf for the two broken sculptures. I will update this again once the process has run its course 👍
Jamie Stewart
4 hours ago
Sam was amazing. Quick pick up and getting the piece sent out. Piece was packed and protected well. Sam then kept me informed along the shipping process along the way. Piece was held up in customs and he let me know to contact DHL. Highly recommend and will use again if I purchase something in that part of the world that I need shipped.
John Duboisee
23 hours ago
fantastic service than you as all my experiences have been great with packsend keep up the great work and service A+
David Anderson
23 hours ago
Friendly, professional and prompt - great service each time we send.
Jason Davies
23 hours ago
Great help and service and goods where on time
Brian Ryan
23 hours ago
Prompt and friendly service, delivered on time, Thank you.
Nicola Cockroft
23 hours ago
I couldn't have asked for better help. I was stuck as I'd paid to send a package from another Pack & Send nearby that had unexpectedly closed due to an emergency. I quickly found this branch and they sorted me right out, as well as helping get a refund of my original order. Thank you team!
Wilberfaust Gert
2 days ago