Best Rated Courier Service
Australia's Award Winning Courier Service
See for yourself why independent review sites like ProductReview.com.au and Trustpilot rate PACK & SEND the best courier service in Australia in 2023.
We know we can say all we like about our services, but the people whose opinions we value the most – and learn from – are our customers.
That’s why we take advantage of listening to all customer feedback across the web and sharing this on our website. Browse our up-to-date honest and unbiased customer feedback right here on this page, to understand why independent review sites such as ProductReview.com.au rate PACK & SEND the best courier service in Australia in 2025.
What they're saying about our services
4.6
from 40,477 reviews
Wei Yi Lee
22 hours ago
David provided excellent service from start to finish. He went the extra mile to make sure my parcel was carefully repacked and arrived in perfect condition. You can really tell he takes pride in his work and genuinely cares about the customer’s experience. Smooth process, great communication, and outstanding attention to detail. Highly recommended.
C
22 hours ago
I used this pack and send as an exchange service for a TNT delivery. TNT confirmed delivery at a specific time to this pack and send location and I went in four times as well as a phone call to try and locate the package. In the end I had to put a case through TNT and in fact, of course, the package was somewhere else in the shop. Very disappointed and it’s obvious that very laugh it was made to actually search for the package. I’m sorry I’d have to write this review.
Darren Gillett
22 hours ago
I had a vintage Reel to Reel player sent up overnight, it was packaged very well with foam where it was needed, bubble wrap and cardboard packing, some tape was applied directly to the painted surface and wood paneling, but the tape came off without leaving any residue. I’m happy with my Pack & Send experience. Thank you.
Scott Larking
22 hours ago
Professional service and very friendly too!
Biji Jose
1 day ago
Michelle Lekias
1 day ago
Excellent helpful customer service. Kind staff and very understanding as I had a few hiccups. This is my go to company for sending goods . No fail.
simpyboi
1 day ago
Came in, great guy helped me out. Would come again !! Thank you!!
jess greatwich
1 day ago
John at Pack and Send Gepps Cross is an absolute rarity in this modern business world - dedicated, reliable beyond question, diligent, proactive and able to solve any problem we've thrown at him (and boy have we thrown them!). When our wine company needed to send a very large, complex shipment to NSW, John went absolutely above and beyond to make it happen. It's not an exaggeration to say that we would have lost the contract if not for John's tenacity, hard work, flexibility and generosity. If you are looking for a logistics partner you can RELY ON, then I can't recommend John and his team more highly.
colin case
1 day ago
Extremely helpful and friendly staff ensured that our goods were packed and safely delivered. Big thanks
Gaby
1 day ago
Cheap, fast and easy! Provided exactly what I needed.
Trustpilot