10 Reasons PACK & SEND is the Preferred eBay Courier
Our comprehensive courier options, prompt delivery times and ability to offer a solution for any sized or shaped item has made PACK & SEND a superior provider of eCommerce and eBay courier services. Read more below on how we can help your online business grow by supporting your customer service.
- You can send anything, anywhere
Regardless of whether it's small packed parcels or large unpacked goods, you can send it with PACK & SEND. Our eCommerce and eBay courier and freight services include postage, express courier, general freight and furniture removals via road, air and sea. With our No Limits philosophy, we have no weight, size or value restrictions and can deliver to over 80,000 destinations worldwide.
- You get competitive pricing
PACK & SEND is truly a one-stop-shop packed with value. Whatever your budget or delivery time, we have the eCommerce and eBay courier or freight service to meet your needs.
Our retail Service Centres offer competitive prices, with our couriers typically cheaper than prices published on the freight rate calculators of websites such as DHL, TNT, Toll Priority, Fedex and UPS. You will always receive personalised customer service unrivalled elsewhere.
However, if you are a frequent sender or have a packed item that doesn't need personalised service at one of our outlets, our automated Online Self-Service system provides a cost effective and easy-to use solution, allowing you to manage the process.
- You get a choice of options for handing over your goods
With our eCommerce and eBay courier services, you choose the delivery style that's best for you. You can arrange pick-up from your door or you can drop-off your parcel at our nearest service centre. You can save time with our convenient drop-off service so you don't have to wait at home for a courier.
- You get a choice of delivery options
Choose the option that's best for you: delivery to the door or Hold for Collection. Our Hold for Collection service means we deliver the parcel to the nearest PACK & SEND Service Centre where your recipient can collect at a time suitable to them. No eBay customer needs to wait at home or miss another delivery when they use PACK & SEND.
- You can book an import parcel delivery from any destination in the world
Purchased something on eBay from overseas? No problem. Our eCommerce and eBay courier services can reliably and quickly pick up a parcel from any worldwide destination and either deliver to your door in Australia or (if you choose) to your nearest PACK & SEND service centre.
- You have the option of having PACK & SEND package your goods
Your parcel's packaging is an important first impression of your eBay business to your buyer. Show your customers you're serious about protecting their item with a professional eCommerce and eBay courier and they'll thank you in their feedback later. As an online seller concerned with customer service, it's vital you take care to prevent goods being damaged in transit as a result of poor packaging.PACK & SEND are truly the experts when it comes to custom packaging and crating fragile, large, awkward and valuable eBay items like computers, servers, artworks and antiques. We offer quality packaging for any item and can advise on the best packaging and packing techniques to protect your valuable delivery.
- We make it easier for you and your customers to get a quote
Anytime you need to offer quotes for delivery you can use our eBay Postage Calculator. It is a real time postage calculator that can be added to your eBay listing. You can also download our Packing & Freight Banner and place it on your eBay listing descriptions or website. This banner is ideal if you want PACK & SEND to manage the entire eBay delivery and courier process. Save yourself time as the banner and calculator can help to decrease the large number of eBay postage enquiries you may need to handle.
- Track & Trace options
Our eCommerce and eBay courier services offer tracking and delivery confirmation information to your buyers, which can substantially improve the customer experience. Customers expect to have access to the status of their order and the expected delivery date of their goods. PACK & SEND provides two track and trace options to help you manage the expectations of your eBay customers and give you peace of mind knowing your item was delivered.
Our Service Centres provide a personalised service and will contact you to confirm delivery receipt details. You can choose how we contact you; either by SMS (text message), email or phone.
If using our Online Self-Service, you can provide the tracking number to your buyer to conveniently track their parcel through our website.
- Seamless shipping integration with eBay
Arranging the parcel despatch of multiple orders can be time consuming and tracking those orders is a tall order for any seller. With our eBay integration shipping tool, we automate most of the work for you, giving you more time to get on with selling.
- You have the option of using our Item View services
For certain high value items, online buyers may be unwilling to risk purchasing the item until it has been physically inspected. The solution is PACK & SEND's 'Item View' service, allowing inspection by us prior to confirmation of purchase.
The seller can bring the item to their nearest PACK & SEND Service Centre. The buyer instructs PACK & SEND to view the item and communicate details of its inspection. This service gives the buyer the opportunity to make an assessment of the good's condition and authenticity prior to any payment and despatch.
Our Buyer Inspection service allows the buyer of a high value item to personally view it prior to purchase. The item is sent to a PACK & SEND Service Centre located in the vicinity of the buyer where it can be viewed under controlled circumstances. This service leaves buyers more confident in completing the purchase. The packaging and delivery cost of this service can be borne by the seller or the potential buyer.