Passport & Critical Document Courier Service
Need to send a passport, visa application, or other time-sensitive paperwork? PACK & SEND can arrange tracked courier delivery options across Australia and internationally—so you can send important documents with confidence.
Why use PACK & SEND for passports and critical documents?
Tracked domestic and international delivery
Choose from a range of courier services, including express options, depending on how urgent your delivery is and where it needs to go.
Delivery confirmation options
Depending on the service selected, you can access tracking and delivery confirmation so you’re not left guessing.
“Send & Return” support (when documents need to come back)
Many passport and visa processes require documents to be returned after processing. Your local service centre can help set up the return leg in a practical way—commonly by:
- Including a prepared return satchel with the outbound shipment, or
- Arranging return separately (e.g., providing labels and booking collection when ready).
Return arrangements can vary depending on the receiving authority and destination requirements.
Protective document packing
To reduce the risk of bending, tearing, or wear in transit, we can provide rigid document packaging and protective sleeves.
Convenient drop-off and pick-up
Drop your documents at a PACK & SEND service centre, or ask about pick-up options where available.
How it works
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Prepare your documents
Ensure forms are complete and include any required checklists or reference details from the receiving authority.
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Visit a PACK & SEND service centre
We’ll confirm destination details and discuss urgency and any special handling needs.
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Select the right service level
We’ll help you choose an appropriate option (express/tracked/signature where available).
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Send and track
You’ll receive tracking details so you can monitor progress to delivery.
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Arrange return (if required)
If the documents need to come back, we’ll help set up the return leg using a method that suits the destination and the receiving organisation’s process.
Important notes
- Destination rules can differ. Requirements for sending passports and government documents may vary by destination and carrier. Your service centre can help check the appropriate guidance before booking.
- Courier time is not processing time. Delivery is one part of the process; the receiving authority controls processing timeframes.
- Return methods vary. Some authorities accept a supplied return satchel; others require a different return approach.
FAQs
Can you send passports internationally?
In many cases, yes—however rules can vary by destination and carrier. Your local service centre can help confirm the most suitable service options for your destination before booking.
What does “Send & Return” mean?
It refers to setting up an outbound courier delivery and a return leg for when the receiving authority finishes processing and needs to return the documents.
How should I package a passport?
Use a rigid document mailer to reduce bending, and keep documents flat and protected. Your service centre can provide suitable packaging.
Can you guarantee delivery or processing times?
Courier delivery time depends on the selected service and destination. Processing time is controlled by the receiving authority and is separate from courier delivery.
Get started
Visit your nearest PACK & SEND service centre or request a quote online to send your passport or critical documents from Australia.