Service Updates: Parcel Delays and Service Disruptions

At PACK & SEND, we strive to provide reliable and efficient delivery services to our valued customers. However, there are instances where parcel delays and service disruptions may occur due to various factors beyond our control. We understand the importance of transparency and want to keep you informed about the common reasons that may lead to these issues:

  1. Weather Conditions: Severe weather conditions such as storms, flooding, or extreme heat can impact transportation routes and cause delays in parcel deliveries.
  2. Customs Clearance: International shipments may experience delays during customs clearance processes, including inspection, documentation verification, and duty assessment.
  3. Peak Seasons: During peak shopping seasons, holidays or events, increased shipment volumes can lead to congestion in sorting facilities and transportation networks, resulting in delays.
  4. Technical Issues: Occasionally, technical issues with sorting systems, tracking tools, or communication networks may disrupt the smooth flow of operations and impact delivery timelines.
  5. Traffic Congestion: High traffic volumes, road closures, accidents, or construction work can lead to delays in the transportation of parcels and affect delivery schedules.

We are committed to minimizing these disruptions and ensuring that your parcels are delivered promptly and securely. Our team is dedicated to addressing any challenges swiftly and keeping you informed throughout the process.

Thank you for your understanding and patience as we work diligently to provide you with the best possible service.

For the most up-to-date information on your shipment, please visit our tracking page or contact the relevant PACK & SEND Service Centre.