What Can I Send through Online Self-Service?

With PACK & SEND there are No Limits and you can choose the level of service that meets your needs - either through our Retail Service Centres or using our automated Online Self-Service system.

However, some items cannot be sent through the Online Self-Service - as they are not compatible with our automated 'Do-it-yourself' system. These items are classified as ‘Prohibited Online Goods.’

Below you will also find a quick reference guide as to what can and cannot be sent through our Online Self-Service system and Service Centres.

Pre-packed Boxes, Satchels & Letters

Examples include Online Self-Service Service Centre

 

Boxes

Satchels

 

Boxes, satchels & letters

Parcels booked online must:

  • be properly packed to a standard ensuring safe transit through the general freight network
  • weigh less than 30Kg for any single item/parcel
  • have a cubic volume of less than 1.0 cubic metre
  • have the longest side not more than 200cm
  • have contents with a value less than $3,000
  • not contain
    Prohibited Online Goods.

 

 

Service Centres can handle:

  • both packed and unpacked goods (we can professionally package)
  • goods of any weight or size
  • goods of any value
  • the acceptance of almost all types of goods

 

 

Other Types of Goods

Below is a quick reference guide to some of the common categories of goods that  may only be sent through our Retail Service Centres.

Antiques / Artwork / Paintings / Prints / Picture Frames / Sculptures

Examples include Online Self-Service Service Centre

  
Antiques

artworkArtworks

sculptureSculptures

 

Antiques, sculptures, framed artworks, paintings, canvas art, prints and picture frames cannot be sent through the Online Self-Service.

 

Yes - PACK & SEND Service Centres can send antiques, sculptures, framed artworks, paintings, canvas art & prints.

 

 

Automotive - Engines / Mag Wheels / Tyres / Panels / Car Parts

Examples include Online Self-Service Service Centre

  Engines 


Mag Wheels

 Panels

 

Engines, gearboxes, Automotive parts, panels, mag wheels, car parts and tyres cannot be sent through the Online Self-Service.

 

 

Yes - PACK & SEND Service Centres can send engines, gearboxes, automotive parts, panels, mag wheels, car parts and tyres.

 

 

Collections from Click & Collect / Auctions / Airports

Examples include Online Self-Service Service Centre

 

 Airport pickup

 

You cannot book pickups from a retailer ‘Click & Collect,’ Grays Online, Auction houses, airports or any other location where a pickup letter of authority is required, through the Online Self-Service.

 

Yes - PACK & SEND Service Centres can arrange pickups from retailer ‘Click & Collect,’ Grays Online, auctions houses, airports or places requiring a pickup letter of authority.

 

 

 

Crockery / Vases / Porcelain / Ceramics

Examples include Online Self-Service Service Centre

Crockery


Vases 

porcelain toiletToilet

 

Crockery, vases, porcelain items and ceramics cannot be sent through the Online Self-Service.

 

Yes - PACK & SEND Service Centres can send Crockery, vases, porcelain and ceramics.

 

 

Unaccompanied Personal Effects / Unaccompanied Baggage

Examples include Online Self-Service Service Centre

 

ClothingClothing

shoesShoes

luggageLuggage

 

Unaccompanied Personal Effects (UPEs) cannot be sent through the Online Self-Service when shipping internationally.

UPEs include your household and personal items that you are sending that arrive separately to you. Typically, UPEs include clothing and footwear, personal hygiene and grooming items, furniture, appliances, sporting equipment and books.

 

Yes - PACK & SEND Service Centres can send unaccompanied personal effects. 

 

Dangerous/Hazardous Goods

Examples include Online Self-Service Service Centre

 

 Flammable liquids

Flammable gases

Aerosol 

 

Dangerous and hazardous goods cannot be sent through the Online Self-Service.

 

No - PACK & SEND does not carry, nor perform other services regarding, goods which are in our sole opinion are dangerous or hazardous goods. PACK & SEND may at its discretion accept some dangerous goods for carriage (such as Lithium Batteries with some restrictions applicable). 


Firearms / Ammunition / Weapons

Examples include Online Self-Service Service Centre

 

 

firearmsFirearms

 

Firearms (incl parts), ammunition, replica weapons, knives, swords and other weapons

 

No – PACK & SEND does not carry Firearms (incl parts), ammunition, replica weapons, knives, swords and other weapons

 

 

 

Frozen / Chilled Foods

Examples include Online Self-Service Service Centre

 

meatMeat

fruit

Fruit & Vegetables

 

Frozen or chilled meat, seafood or foodstuffs cannot be sent through the Online Self-Service.

 

Yes - PACK & SEND Service Centres can send frozen or chilled meat, seafood or foodstuffs. 

 

Furniture & Whitegoods

Examples include Online Self-Service Service Centre

 
Whitegoods

 Lounges 

Furniture 

Beds

 

Fridges, Microwaves, freezers, oven cooking plates, water heaters, air conditioners, clothes dryers, dining tables, lounges, chairs & any other whitegoods or furniture* cannot be sent through the Online Self-Service.

*’Furniture’ includes fully assembled furniture or unboxed/unpacked furniture & bedding

 

Yes - PACK & SEND Service Centres can send fridges, microwaves, freezers, oven cooking plates, water heaters, air conditioners, clothes dryers, dining tables, lounges, chairs & any other whitegoods or furniture.

 

 

Glass Items

Examples include Online Self-Service Service Centre


Wine glasses 

Crystal Items 

 

Glass items cannot be sent through the Online Self-Service.

 

Yes - PACK & SEND Service Centres can send glass items.

 

 

Inks/Toner Cartridges

Examples include Online Self-Service Service Centre

 

Inks/Toner

 

Inks and toner cartridges cannot be sent through the Online Self-Service.

 

Yes - PACK & SEND Service Centres can send Inks and toner cartridges. 

 

 

 

Jewellery/ Gold /Cash & other Valuable Items

Examples include Online Self-Service Service Centre

 

Diamond Rings

Other Jewellery 

 

Jewellery, gold or silver articles, precious stones, cash, coins, bullion, bonds, banknotes, deeds, bills of exchange, credit cards, gift cards and other documents representing money cannot be sent through the Online Self-Service.

 

Yes - PACK & SEND Service Centres can send jewellery, gold or silver articles and selected valuable items. 

 

 

Lithium Ion or & Lithium Metal Batteries (or goods containing these batteries)

Examples include Online Self-Service Service Centre

phone
Mobile Phones

Batteries

cordless device
Other devices

 

Lithium Ion or Metal batteries (or goods containing these batteries) cannot be sent through the Online Self-Service.

 

Yes - PACK & SEND Service Centres can, in most cases Lithium Ion or metal batteries (or goods containing these batteries). 

 

 

Livestock / Animals / Plants / Trees

Examples include Online Self-Service Service Centre

 

Livestock

flowersFlowers/Plants

Household Pets 

 

Livestock, animals, bloodstock, plants, trees, seeds & flowers cannot be sent through the Online Self-Service.

 

Yes - PACK & SEND Service Centres can arrange to send livestock, animals, bloodstock, plants, trees, seeds & flowers.

 

Marble, Tiles & Other Stone

Examples include Online Self-Service Service Centre

artificial stone

marble

quartz

tiles

stone

 

Marble, quartz, caesar stone, other stone or imitation stone & tiles products cannot be sent through the Online Self-Service.

 

Yes - PACK & SEND Service Centres can send marble, quartz, caesar stone, other stone or imitation stone & tiles products.

 

 

Monitors/Computers/Printers/Televisions

Examples include Online Self-Service Service Centre

 

 TVs / Flat Screens 

Laptops

Printers 

 

Monitors, computers, printers and televisions cannot be sent through the Online Self-Service.

 

Yes - PACK & SEND Service Centres can send Monitors, computers, printers and televisions.

 

 

Motor Bikes/Scooters

Examples include Online Self-Service Service Centre

 

 Motor Bikes

 Scooter

 

Motor bikes, scooters and other motorised vehicles cannot be sent through the Online Self-Service.

 

Yes - PACK & SEND Service Centres can send motor bikes, scooters and other motorised vehicles.

 

 

Palletised Goods

Examples include Online Self-Service Service Centre

 

 

palletsPalletised

 

Palletised or items needing pallet jacks / forklifts cannot be sent through the Online Self-Service.

 

Yes - PACK & SEND Service Centres can send palletised or items needing pallet jacks / forklifts.

 

 

 

Passports

Examples include Online Self-Service Service Centre

 

 

passportPassports

 

You cannot send passports through the Online Self-Service.

 

Yes - PACK & SEND Service Centres can arrange to send passports. 

 

 

 

PO Boxes & Locked Bags

Examples include Online Self-Service Service Centre

 

 

PO BoxesPO Box/Locked Bags

 

You cannot send goods to PO Boxes & locked bags through the Online Self-Service.

 

Yes - PACK & SEND Service Centres can send to PO boxes & Locked bags. 

 

 

 

Perfume

Examples include Online Self-Service Service Centre

 

 

PerfumePerfume

 

Perfume cannot be sent through the Online Self-Service.

 

Yes - PACK & SEND Service Centres can send perfume through our road and rail networks.

 

 

 

Scientific Equipment

Examples include Online Self-Service Service Centre

 

Scientific Equipment

 

Scientific equipment cannot be sent through the Online Self-Service.

 

Yes - PACK & SEND Service Centres can send Scientific equipment.

 

 

Wine/Spirits/Liquids

Examples include Online Self-Service Service Centre

 

Wine Bottles

Liquids

 

Wine, spirits and other liquids cannot be sent through the Online Self-Service.

 

Yes - PACK & SEND Service Centres can send wine, spirits and other liquids, excluding hazardous and dangerous goods. 

 

 

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