International Couriers & Freight

When you've got something to move overseas, we make it simple. PACK & SEND is your trusted partner for international shipping from Australia. Whether you're sending a single parcel, managing eCommerce logistics, or planning an international relocation, we offer smart international freight solutions backed by expert packaging, responsive support and full visibility.

International Shipping Services That Deliver

We believe there are no limits to where or what you can send. From urgent documents to entire households, our international shipping services are built to move almost anything to over 220 countries and 80,000 destinations.

Choose the right international shipping service for your needs:

International Express Courier

Need it there fast? Our express international courier service gets parcels and documents delivered quickly and securely. With up-to-date tracking and door-to-door service, your urgent shipments move with confidence.

• Ideal for: Urgent documents, time-sensitive parcels, samples, e-commerce expedited deliveries.
• Benefits: Superfast transit times, secure door-to-door delivery, up-to-date tracking.

Air Freight

A faster and more economical option for larger or heavier loads. We offer scalable air freight services for one-off shipments or regular business needs.

• Ideal for: Commercial consignments, bulk freight, e-commerce orders, items where speed is important but not critically urgent.
• Benefits: Faster than sea freight, economical for larger shipments, flexible for various cargo types.

Sea Freight

When time isn’t critical, sea freight offers the most economical solution for large-volume international freight. Choose full (FCL) or partial (LCL) container shipping to suit your load.

• Ideal for: Overseas relocations, large personal belongings, bulk commercial goods, non-urgent heavy cargo.
• Benefits: Most cost-effective for large volumes, environmentally friendlier, handles extremely heavy/oversized items.

Postage & Airmail

Send small parcels, samples or gifts overseas with our reliable international post service. Ideal for non-urgent, lightweight shipments.

• Ideal for: Documents, small gifts, samples, lightweight personal items.
• Benefits: Cost-effective for small/light items, simple process for non-urgent mail.

International Relocations & Removals

Relocating overseas? We manage the entire international relocation and removals process with care. Whether it’s excess baggage or your full home, we help you move smoothly.

• Ideal for: Individuals and families moving overseas, students, expatriates, shipping entire households or large personal effects.
• Benefits: End-to-end relocation support, expert handling of personal belongings, flexible transport options.

Specialised & Fragile Item Shipping

From antiques to electronics, we pack with precision and deliver with care. Our team is trained to manage fragile, oversized and high-value items.

• Ideal for: Artwork, antiques, musical instruments, high-value electronics, machinery, prototypes, any item requiring custom protection.
• Benefits: Expert, customised packing, specialised handling, reduced risk of damage.

Why Choose PACK & SEND for International Shipping

At PACK & SEND, we don't just ship parcels; we deliver solutions. Our commitment to excellence, combined with our unique capabilities, ensures your international shipments are handled with the utmost care, efficiency, and transparency.

Expert Packaging for Safe International Transit

Your items' safety is our top priority, especially when crossing borders. Our team comprises packaging experts who don't just pack boxes; they engineer the perfect protective solution for your specific items. We understand the rigours of international transit and employ varied approaches to ensure maximum security:

• Custom Crating: For fragile, valuable, oversized, or unusually shaped items like artwork, antiques, or machinery, we design and build bespoke timber crates that provide unparalleled protection.
• Specialised Handling: We have specific methods for packing sensitive electronics, delicate instruments, and other high-value goods, mitigating risks from shock, vibration, and environmental changes.
• Compartmentalisation: For multiple items, we professionally segregate and compartmentalise different categories within a single consignment to prevent movement and damage.

While we sell and supply all types of packaging supplies (tape, bubble wrap, boxes) if you prefer to pack yourself, our professional service significantly minimises stress and risk, adhering to or exceeding international carrier packaging guidelines.

Flexible Delivery Options: From Express to Economical

We offer a spectrum of international delivery speeds to match your deadlines and budget, ensuring you're never limited by choice.

• Express Courier: For urgent requirements, our express international courier services offer quick international transit times. For example, expect parcels to reach major hubs in the USA or UK in as little as 2-4 business days, and New Zealand in 1-3 business days, depending on the exact destination.
• Air Freight: A balanced option providing faster delivery than sea freight, typically reaching global destinations within 5-10 business days, suitable for a wide range of commercial and personal goods.
• Sea Freight: The most economical choice for large or non-urgent shipments, with transit times generally ranging from 4-8 weeks, depending on the destination.

Our "No Limits" philosophy means we'll always find a way to fulfil your requirements, providing prompt responses and time-definite freight services where available.

Comprehensive Support & Personalised Logistics

International shipping can be complex, but with PACK & SEND, it doesn't have to be. We provide end-to-end international courier service that can take care of as much or as little of the mail-out process as you prefer.

• Dedicated Assistance: Your local PACK & SEND Service Centre offers personalised assistance, helping you craft a custom mailing solution. Our specialists can advise you on the appropriate economy air, airmail, and air freight services for your needs, and provide all necessary packing supplies.
• Streamlined Process: We can manage the entire logistics chain for you, from professional packaging and documentation to customs clearance support and final delivery. For businesses, we can even extend our service to include mail processing like photocopying, printing, folding, inserting, addressing, and posting.
• Expert Guidance: Our specialists are trained air cargo security agents and can provide extensive advice on packaging, freight options, and delivery solutions, helping you navigate country-specific requirements with ease.

This personalised approach allows you to focus on your core business or personal priorities while we expertly handle the complexities of international logistics.

up-to-date tracking & Shipment Assurance

Stay informed every step of the way. PACK & SEND uses cutting-edge technology to offer you complete transparency on the progress of your shipment. Our updated online tracking system provides up-to-date information via our multi-carrier network, giving you peace of mind whether you're sending one parcel or hundreds.

• Simply enter your unique tracking number online to get the latest status of your package in transit, from dispatch in Australia to final delivery overseas.
• For added security, many of our services include signature on delivery confirmation, ensuring your parcel reaches the right hands.

Freight Plus Warranty

Minimise your stress and risk by opting for PACK & SEND's Freight Plus Warranty at the time of booking. This provides comprehensive coverage against damage or loss of goods whilst in transit, offering you vital peace of mind for your valuable international shipments. Customers who have paid for Freight Plus Warranty will receive appropriate compensation in case your goods arrive damaged or are lost.

Navigating the World of International Shipping

Understanding the nuances of sending items overseas can feel daunting. Here, we break down the core aspects of international shipping to help you gain clarity and confidence in your global connections.

The International Shipping Process

Sending a parcel or freight internationally with Pack & Send is designed to be straightforward. While the specifics can vary based on your item and destination, here's a general overview of how your shipment moves from Australia to its global destination:

• Get a Quote & Choose Your Service: Start by telling us what you're sending and where. You can get an instant quote online for many services, or contact your local Service Centre for personalised advice and a custom solution, especially for complex or unique items. We'll help you select the most appropriate method – Express Courier, Air Freight, or Sea Freight – based on your budget, urgency, and cargo type.
• Expert Packaging & Preparation: Whether you pack it yourself with our quality supplies or opt for our professional packaging and custom crating services, we'll ensure your items are prepared to meet or exceed international transit standards. Proper packaging is critical for safe delivery across borders.
• Documentation & Customs Clearance: This is a crucial step for international shipments. We'll guide you through completing the necessary paperwork, such as commercial invoices and packing lists. Our specialists can also assist with understanding Harmonized System (HS) codes and navigating specific customs regulations of the destination country, helping to prevent delays.
• Transit & up-to-date tracking: Once dispatched, your shipment will embark on its international journey via our extensive air or sea network. You'll receive a unique tracking number, allowing you to monitor your parcel's progress through our online tracking system, giving you constant peace of mind.
• Final Delivery: Upon arrival in the destination country and successful customs clearance, your shipment will proceed to its final delivery point. For many services, this includes secure, door-to-door delivery with a signature confirmation for added assurance.

Understanding International Shipping Costs

The cost of international shipping isn't just one number; it's influenced by several key factors. At Pack & Send, we aim for transparency, so you know exactly what to expect.

Here are the primary factors that determine your international shipping expenses:

• Weight & Dimensions: Both the actual (dead) weight and the volumetric (dimensional) weight of your package are considered. Carriers charge based on whichever is greater. Our experts can help you understand this calculation.
• Destination Country: Shipping rates vary significantly depending on the country and even the specific region within that country, reflecting different logistics networks and operational costs.
• Service Level & Speed: Opting for faster services like Express Courier will typically cost more than slower options like Sea Freight, due to the expedited handling and transit.
• Type of Goods: Fragile items, hazardous materials (if applicable and permissible), or oversized/unusually shaped cargo may require specialised handling, packaging, or vehicles, incurring additional costs.
• Customs Duties, Taxes & Surcharges: It's vital to understand that customs duties, import taxes (like VAT or GST), and other government fees are generally levied by the destination country and are separate from the shipping cost. These are usually paid by the recipient upon arrival. We can advise on how these typically apply, but their exact calculation is determined by the destination's customs authority. Fuel surcharges and security fees are also standard industry-wide additions.
• Insurance/Warranty: While optional, securing our Freight Plus Warranty will add to your overall cost, but provides crucial protection against loss or damage during transit, a wise investment for valuable shipments.

For an accurate quote tailored to your specific international shipping needs, we encourage you to use our online quote tool or contact your nearest Pack & Send Service Centre.

Navigating International Customs & Regulations

Customs clearance is a critical part of any international shipment. Each country has its own specific regulations, and understanding them is key to avoiding delays and unexpected costs.

What is Customs Clearance?

This is the process where governmental authorities (customs agencies) examine incoming and outgoing goods to ensure they comply with national laws, assess duties and taxes, and confirm no prohibited items are being transported.

Essential Documentation

Accurate and complete documentation is paramount. Common documents required include:

• Commercial Invoice – lists what you're sending, its value, and quantity
• Packing List – details each item and how it's packed
• Air Waybill or Bill of Lading – confirms the transport agreement
• Certificate of Origin – proves where your goods were made (if required)
• HS Code – a standard classification number used worldwide to assess duties and taxes

We’ll guide you through the documentation process to help reduce the risk of issues during international transit

Prohibited & Restricted Items

All countries have strict prohibitions and restrictions on certain products, particularly those that could pose a public danger, environmental risk, or are subject to import/export controls. Common examples include:

• Aerosols, flammables, batteries (certain types/quantities)
• Illegal drugs, firearms, explosives
• Perishable food items (often restricted)
• Animal products, plants, seeds (require specific permits)
• Certain chemicals or hazardous materials
• Counterfeit goods
• Specific cultural artifacts or protected species products. It is crucial to conduct thorough research for your specific destination country. When you choose our personalised service through one of our Service Centres, our specialists can help you understand these regulations and complete the necessary documentation required for customs clearance.

Always check the rules for your destination. If you’re unsure, our Service Centre staff can advise.

International Shipping Guides by Destination

While we ship to over 220 countries and 80,000 destinations globally, some countries are popular destinations from Australia. We have extensive expertise in navigating the specific requirements for these key international corridors.

• Sending to the USA: As a leading provider of courier and freight services, PACK & SEND has the capabilities to send your goods to the USA efficiently, even when other providers cannot. We understand the specific customs requirements for various goods entering the United States.
• Sending to the UK: Whether you're sending commercial goods, excess baggage, gifts, or anything imaginable, PACK & SEND has the courier and freight services to safely deliver your goods to the UK, navigating Brexit-related changes and local delivery nuances.
• Sending to New Zealand: With numerous PACK & SEND locations throughout New Zealand, we have the capacity to ensure your goods have a fast and safe travel across the Tasman via air or sea freight, with streamlined processes for trans-Tasman movements.
• Sending to Asia: PACK & SEND's extensive logistics and delivery capabilities means we can deliver your parcels and freight to locations throughout Asia, from bustling metropolises to remote areas, understanding diverse local regulations.
• Sending to Europe: No matter what you need to send, we have the air and sea transport capabilities to deliver your goods to numerous locations throughout Europe on time and at a competitive price, managing complex customs requirements within the EU and beyond.

Frequently Asked Questions About International Shipping

We understand you might have more questions about sending your items overseas. Here are answers to some of the most common queries we receive about international shipping from Australia with PACK & SEND.

How do I send a parcel overseas?

Start with a quote online or contact your local PACK & SEND Service Centre. We’ll guide you through choosing the right service, packaging your items, and completing all required documentation to make the process easy.

Are there restrictions on what I can send?

Yes. Each country has its own import laws. Certain items may be restricted or prohibited. Our team will help you review your contents and ensure your shipment complies with destination requirements.

How do I track my international shipping from Australia?

After booking, you’ll receive a tracking number. Enter it on our website to follow your parcel in real time, from dispatch to delivery. You'll always know where your shipment is.

What if my parcel is lost or damaged?

If you've added our Freight Plus Warranty at booking, your shipment is covered for loss or damage in transit. We’ll help you claim compensation quickly and minimise disruption.

What are HS Codes and why do they matter?

Harmonised System (HS) codes classify goods for customs. Using the correct code helps avoid delays, ensures accurate duties and taxes, and speeds up customs clearance. Our staff can help you assign the right one.

Who pays customs duties and taxes?

Typically, the recipient pays these charges (DDU). If you’d prefer to cover them upfront (DDP), we can handle that too. We’ll advise you on which option makes sense for your shipment.

How many countries do you ship to?

We provide international shipping to over 220 countries and 80,000 destinations worldwide. No matter where your parcel’s headed, we’ve got you covered.

Need help sending an international parcel?

Call 1300 668 000 or drop into your local Service Centre. Our team will manage the details and make your international shipment simple.

Where can I find a PACK & SEND service centre?

With locations across Australia, you're never far from expert shipping support. Whether you’re looking for a courier in Melbourne, courier services in Sydney, or a trusted Perth freight partner, our network of PACK & SEND Service Centres makes it easy to access local help. Visit our Service Centre locator to find your nearest team, check opening hours, or get in touch directly.