Coronavirus (COVID-19) Customer Update

Logistics is crucial to Australia’s successful economic recovery from COVID-19, and PACK & SEND is continuing to help our customers during these extraordinary times with packaging, fulfillment, parcel & freight delivery services to Australian and overseas businesses and homes.

Our carriers are not currently experiencing major disruptions to their global parcel delivery network. However, due to the dynamic nature of the COVID-19 pandemic situation, there may be some temporary service adjustments.

For specific enquiries on any potential delivery disruptions to any destination, you are advised to contact your local PACK & SEND Service Centre.

Below is information related to shipping with PACK & SEND and our health and safety measures during the COVID-19 pandemic.

DELIVERY SERVICE UPDATES

International Courier Services

  • Is PACK & SEND still shipping international parcels? 
    Yes. We are still delivering parcels and freight as usual to most of the 220+ countries and territories we service. However, some destinations may have restrictions in place from time to time based on the local government’s directives.
  • Is PACK & SEND still picking up from customer premises?
    Yes. We can collect your shipment on the day and time requested by you. However, in regional areas the collection of international shipments through our Online Self-Service booking platform may be subject to delays.
    Options are also available at the time of booking to drop off your parcel at a selected PACK & SEND Service Centre.
  • What about transit times?
    Business is as usual in most of the 220+ countries and territories we service. However, due to the dynamic nature of the COVID-19 pandemic situation, certain routes may be impacted by the measures taken by local governments to curb the spread of COVID -19.
    Customers that have very time sensitive international freight are advised to allow an extra day to the normal transit time.
    Our Tracking Tool provides you with the most accurate guidance on estimated delivery dates and advise you of any potential delays while your parcel is in transit.  

Domestic Courier Services

  • Is PACK & SEND still picking up from customer premises?
    Yes. We can collect your shipment on the day and time requested by you. Whilst most of our services are running normally, due to COVID-19 there may be some delays on pick-ups for our ‘Saver’ domestic courier services booked through our Online Self-Service portal.
    For domestic shipments that require a specific day and time pick-up, we recommend you contact your nearest PACK & SEND Service Centre.
    Options are also available at the time of booking to drop off your parcel at a selected PACK & SEND Service Centre.
  • What about transit times?
    Business is as usual for deliveries to most domestic destinations in Australia.
    Some shipments may be subject to delays due to significant increase in parcel volumes and social distancing practices experienced by our carriers.
    Our Tracking Tool provides you with the most accurate guidance on estimated delivery dates and advise you of any potential delays while your parcel is in transit.  

HEALTH & SAFETY

The health and safety of our team members and customers is very important to us, and we are taking the necessary health and safety measures to ensure your shipments can be delivered, safely and securely as always – with zero compromise on the well-being of all parties.

We are closely monitoring guidance from the Australian Government Department of Health. Our measures include:

Service Centres

  • Practicing social distancing within our Service Centres.
  • Following appropriate hygiene protocols.
  • Taking extra measures to ensure the sanitation of our locations to make sure that everyone stays safe.

Please help us, in that if you feel unwell, have been in contact with an infected person, or have returned from an affected place abroad, please do not visit our Service Centres. Please contact us first to make alternative arrangements.

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