Christmas Peak Season Service Information

Our carriers are currently handling an extra surge of deliveries due to peak Christmas shopping season and the ongoing impacts of COVID-19.

Domestic Courier Services

Due to the significant increase in parcel volumes, our domestic carriers are experiencing minor delivery delays across the country.

Customers that have made bookings through our Online Self-Service may experience service impacts on pickup of goods due to the current demand on courier drivers. For domestic shipments that require a specific day and time pick-up, we recommend you contact your nearest PACK & SEND Service Centre.

Customers are advised to allow an extra 2 days to the normal transit times that are published.

For domestic shipments that are extremely urgent and time sensitive, we recommend you contact your nearest PACK & SEND Service Centre.

Our Tracking Tool provides you with the most accurate guidance on estimated delivery dates and advise you of any potential delays while your parcel is in transit.  We are doing everything we can to keep parcels moving and delivering them as quickly and safely as possible.

International Courier Services

Due to the significant increase in parcel volumes, certain countries and destinations are experiencing minor delivery delays.

In regional areas, customers may experience service impacts on pickup of goods due to the current demand on courier drivers. For international shipments that require a specific day and time pick-up, we recommend you contact your nearest PACK & SEND Service Centre.

 Customers are advised to allow an extra 2 days to the normal transit times that are published.

For international shipments that are extremely urgent and time sensitive, we recommend you contact your nearest PACK & SEND Service Centre.

Our Tracking Tool provides you with the most accurate guidance on estimated delivery dates and advise you of any potential delays while your parcel is in transit.  We are doing everything we can to keep parcels moving and delivering them as quickly and safely as possible.

Coronavirus (COVID-19) Customer Update

We Remain Open to Service Your Needs

Logistics is crucial to Australia’s successful economic recovery from COVID-19, and PACK & SEND is continuing to help our customers during these extraordinary times with packaging, fulfillment, parcel & freight delivery services to Australian and overseas businesses and homes.

Our carriers are not currently experiencing major disruptions to their global parcel delivery network. However, due to the dynamic nature of the COVID-19 pandemic situation, there may be some temporary service adjustments.

For specific enquiries on any potential delivery disruptions to any destination, you are advised to contact your local PACK & SEND Service Centre.

SOUTH AUSTRALIA CIRCUIT BREAKER RESTRICTIONS: PLEASE NOTE: PACK & SEND is a permitted business to trade under South Australia lockdown requirements, providing essential services of road, sea and ai freight. Our Adelaide Service Centres are open to servicing your needs, providing 100% contactless sending and receiving services.

Below is information related to shipping with PACK & SEND and our health and safety measures during the COVID-19 pandemic.

DELIVERY SERVICE UPDATES

International Courier Services

  • Is PACK & SEND still shipping international parcels? 
    Yes. We are still delivering parcels and freight as usual to most of the 220+ countries and territories we service. However, some destinations may have restrictions in place from time to time based on the local government’s directives.
  • Is PACK & SEND still picking up from customer premises?
    Yes. We can collect your shipment on the day and time requested by you. However, in regional areas the collection of international shipments through our Online Self-Service booking platform may be subject to delays.
    Options are also available at the time of booking to drop off your parcel at a selected PACK & SEND Service Centre.
  • What about International transit times?
    Business is as usual in most of the 220+ countries and territories we service. However, due to the dynamic nature of the COVID-19 pandemic situation, certain routes may be impacted by the measures taken by local governments to curb the spread of COVID -19.
    Customers that have very time sensitive international freight are advised to allow an extra day to the normal transit time.
    Our Tracking Tool provides you with the most accurate guidance on estimated delivery dates and advise you of any potential delays while your parcel is in transit.  

Domestic Courier Services

  • Is PACK & SEND still picking up from customer premises?
    Yes. We can collect your shipment on the day and time requested by you. Whilst most of our services are running normally, due to COVID-19 there may be some delays on pick-ups for our ‘Saver’ domestic courier services booked through our Online Self-Service portal.
    For domestic shipments that require a specific day and time pick-up, we recommend you contact your nearest PACK & SEND Service Centre.
    Options are also available at the time of booking to drop off your parcel at a selected  PACK & SEND Service Centre.
  • What about Domestic transit times?
    Business is as usual for deliveries to most domestic destinations in Australia.
    Some shipments may be subject to delays due to significant increase in parcel volumes and social distancing practices experienced by our carriers.
    Our Tracking Tool provides you with the most accurate guidance on estimated delivery dates and advise you of any potential delays while your parcel is in transit.  

HEALTH & SAFETY

The health and safety of our team members and customers is very important to us, and we are taking the necessary health and safety measures to ensure your shipments can be delivered, safely and securely as always – with zero compromise on the well-being of all parties.

We are closely monitoring guidance from the Australian Government Department of Health. Our measures include:

Service Centres

  • Practicing social distancing within our Service Centres.
  • Following appropriate hygiene protocols.
  • Taking extra measures to ensure the sanitation of our locations to make sure that everyone stays safe.
  • For the convenience of our customers we also offer the following services as an optional additional safety measure if you are dropping off parcels and goods at our Centres.
  • Call Ahead Service:
    This service involves the labels, consignment notes and packaging being readied in advance of your arrival to reduce wait time in the reception area of our Service Centres.
  • Call-On Arrival Service:
    This is a curbside pickup of PACK & SEND shipments when the customer elects to drop-off goods or parcels at the Service Centre.
    To request Call Ahead and Call-On Arrival services, please contact your local Service Centre.
  • Adelaide Service Centres:
    PACK & SEND Service Centres in Adelaide offer 100% Contactless Sending and Receiving services under South Australia lockdown restrictions.

Please help us, in that if you feel unwell, have been in contact with an infected person, or have returned from an affected place abroad, please do not visit our Service Centres. Please contact us first to make alternative arrangements.

Pick-Up & Delivery

  • We have measures in place to avoid person-to-person contact for our pick-ups and deliveries. We can provide a personalised service whilst ensuring your pick-ups and deliveries are contactless.
Your free freight consultation

Let us tailor make a solution to suit your needs