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PACK & SEND Awarded Best Courier 2022 by ProductReview

PACK & SEND, Australia’s best rated courier and logistics brand, has once again been awarded the award for Best Courier Service for 2022. This is the 3rd win in the past four years, having previously won in 2019 as well as 2021.

PACK & SEND Wins ProductReview Best Courier Award 2022
Since 1993, PACK & SEND has been leading Australia, and the world, in delivering innovative ways to save customers time, trouble and money when sending parcels. Now more than ever, customers are seeking out brands that they can rely on for efficient on-time delivery, reasonable prices and caring customer service. is Australia's most comprehensive consumer opinion site. Their platform enables consumers to rate, review, research and compare services, products and brands. The annual awards highlight products and services that have been well rated by the ProductReview community.

According to ProductReview, the judging process involved performing qualitative analyses and metric comparisons to gauge a sentiment score in determining the winner. In 2021, PACK & SEND received over 2000 new customer reviews on the platform, resulting in an average rating of 4.5 out of 5.

To put this 4.5/5 average rating in context, look no further than the Courier category page on You will see that many of the biggest and best known brands in the Courier industry have an average rating of less than 2 out of 5.

On the back of winning this award a year ago, PACK & SEND had it’s biggest year ever, delivering for more customers and earning more 5 star reviews than ever before. More than 20,000 customers have shared their opinion by rating us a perfect 5 out of 5 stars on trusted independent review platforms such as Google, ProductReview, TrustPilot and Facebook.

“It is extremely gratifying to win this award thanks to our thousands of wonderful, loyal customers. We appreciate the recognition from the ProductReview judges in awarding PACK & SEND the most outstanding courier company in Australia for 2022” said Nicholas Woodward, PACK & SEND Country Manager. “The award ultimately belongs to our Franchise Partners and Customer Service Team, who exemplify our ‘No Limits’ customer service philosophy – always going the extra mile for our customers” said Woodward.

How does PACK & SEND earn so many rave reviews?

PACK & SEND has long understood that their success relies on the ongoing support of their customers, and that customers always have a choice. Therefore, a key to their success has been to focus on providing superior customer service with a 'No Limits' approach. They offer the most comprehensive range of courier, parcel and freight sending options in Australia. Nothing is too big, too small or too hard.  From eCommerce retailers needing to send thousands of parcels a week, to small businesses, to occasional customers who just need to send something once, or once in a while, PACK & SEND has the perfect service to suit just about anyone’s needs.

Jennifer Hall
So convenient and super fast
Always helpful and happy to answer all questions and give advice. Parcels all arrived the next day. Tracking was always accurate. Receiver was extremely happy with the service. Will always use from now on.

Vanj M.
Amazing service! Fast and efficient!
I was amazed how easy it was to send a parcel to my family overseas. I’ll definitely recommend them to anyone. I’m already planning to send another parcel. With the covid and limited flights I didn’t expect such fast service. It’s also reasonably priced. So I was really impressed! Thank you!

Friendly, Fast and Reliable
The title says it all. great family run franchise with impressive speed and nice friendly staff, Well packaged and excellent rates. Drop off. Excellent deliver in these times of the COVID pandemic.

Edwin Reyes
Awesome service, as usual.
The package was picked up on time. It was also delivered the following day in Metro Manila Philippines! These documents I sent were extremely important and needed urgently. Amazing service!

If you'd like to read more of our reviews, you can browse every single review we've ever received.  We don't delete or filter them, so feel free to read them all here make up your own mind.

If you’d like to experience the PACK & SEND difference for yourself, give us a call on 1300 668 000 or:

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