International Air Freight Services

When you've got something important to move internationally, PACK & SEND makes it simple and stress-free. Drawing on over 30 years of industry expertise, we pack with precision, send with confidence, and handle everything in between. Our international air freight service delivers seamless and reliable solutions to over 80,000 global destinations across 220+ countries, ensuring your goods arrive quickly and safely every time.

What is international air freight?

International air freight represents the fastest method of transporting goods across international borders using commercial aircraft. This premium international shipping solution prioritises speed and reliability, making it the preferred choice for businesses and individuals who need their shipments to arrive within days rather than weeks. At PACK & SEND, we specialise in air freight consignments weighing between 30kg and 7,000kg, with individual palletised pieces up to 1,000kg, ensuring your goods travel with the care and precision they deserve.

How air freight differs from sea and road options

The fundamental distinction between air freight and alternative transport methods lies in speed, reliability, and handling standards. While sea freight may takes 6-10 weeks to reach international destinations, our air freight service typically delivers within 5-10 days, depending on the destination and service level selected. This dramatic time difference stems from air freight's direct routing capabilities and reduced handling touchpoints.

Road freight, whilst excellent for domestic and regional deliveries, becomes impractical for international shipments requiring border crossings and extensive documentation. Sea freight, though cost-effective for large volumes, exposes goods to extended transit times, multiple handling points, and potential weather-related delays that can disrupt time-sensitive business operations.

Air Freight Transit Times

Transit time depends on your selected shipping method and the origin and destination cities.

• Express Air Freight: 3–7 business days
• Standard Air Freight: 5–10 business days

These are general timeframes. Delays can occur due to customs clearance, carrier schedules, or local disruptions. Your local PACK & SEND team will provide the most accurate timeframe at time of booking.

Air Freight Costs

Air freight represents a premium service tier due to its speed, security & reliability. While specific costs vary depending on factors such as shipment size, destination & urgency, this mode of transport often proves cost-effective for time-sensitive or high-value goods. When considering reduced inventory holding costs, faster delivery times & lower risk exposure, air freight can deliver strong overall value within a well-optimised logistics strategy.

Ideal use cases of air freight

Air freight excels in specific scenarios where speed, security, and reliability cannot be compromised:

• Urgent shipments requiring immediate market delivery when business opportunities cannot wait
• High-value goods benefiting from reduced transit exposure and enhanced security protocols
• Temperature-sensitive items like pharmaceuticals or perishables that demand controlled environments
• Product launches where timing determines market success and competitive advantage
• Emergency spare parts that keep critical operations running without costly downtime
• Samples requiring rapid customer approval to accelerate decision-making processes
• Luxury items where presentation and timing are paramount to customer experience

What destinations does international air freight cover?

Our international air freight network spans the globe, connecting Australia to over 80,000 destinations across 220+ countries and territories. This comprehensive coverage ensures your shipments reach virtually any international location where commercial aviation operates. Some locations include the UK, USA, Asia, Europe and New Zealand.

Understanding air freight options with PACK & SEND

Smart solutions for complex logistics begin with understanding your options. We offer flexible air freight services designed to match your specific requirements, whether you need emergency delivery or cost-optimised standard service. Our expert team works closely with you to identify the most suitable solution that balances speed, security, and value.

Express vs standard air freight services

Express air freight delivers maximum speed for time-critical shipments, typically arriving within 3-7 days to major destinations with priority handling throughout the supply chain.

Standard air freight provides excellent value whilst maintaining reliable delivery schedules, typically completing within 5-10 days to most international destinations. This service utilises consolidated cargo space efficiently whilst maintaining the security and tracking standards that define professional air freight operations.

Parcel vs pallet shipping

Individual parcels suit smaller shipments and personal effects, offering flexibility and cost-effectiveness for items under 30kg. Our parcel services include professional packaging, documentation assistance, and door-to-door delivery with full tracking capabilities.

Pallet shipping accommodates larger commercial shipments efficiently, with individual pieces up to 1,000kg suitable for palletised transport. This method provides enhanced security for multiple items, simplified handling processes, and cost advantages for substantial shipments requiring professional logistics management.

Temperature-controlled and sensitive cargo options

When shipments require specific environmental conditions, PACK & SEND can arrange specialised logistics solutions designed to protect product integrity throughout transit. These services may be available for select shipments such as pharmaceuticals, electronics, artworks, and other temperature-sensitive goods, subject to carrier capability and network availability.

How air freight pricing is calculated

Air freight costs are influenced by factors such as weight, dimensions, destination, service speed, and carrier network. Understanding these elements helps you plan effectively for international shipments. PACK & SEND provides detailedquotes based on current carrier rates and available service options to support accurate budgeting and reliable delivery outcomes.

Weight, size and volumetric calculation

Air freight charges use whichever is higher: actual weight or volumetric weight.

Volumetric weight formula: Length × Width × Height (cm) ÷ divisor = kg. The divisor (e.g. 5000, 6000, 250, etc.) depends on the carrier and mode of transport.

Dense items typically charge by actual weight, while bulky lightweight items use volumetric weight. Our packaging experts can optimise your shipment configuration for better pricing while protecting your products.

Distance, route, urgency and carrier selection

• Route pricing: Popular trade routes may offer more competitive rates due to frequent services. Remote destinations may cost more due to specialised routing requirements.
• Urgency levels: Faster services carry premium rates for priority handling and faster delivery. We help you balance speed versus cost based on your needs.

Additional costs: customs duties, insurance, packaging fees

Quotes cover PACK & SEND service charges and known carrier costs. Customs duties, taxes, and other import-related fees are determined and collected by authorities in the destination country. These costs vary by product type and local regulations and are the responsibility of the receiver.

Optional warranty cover is available to protect your goods, with coverage suited to your shipment’s value and risk profile. Professional packaging services are also available to help ensure items are well-protected for transit, with costs reflecting the complexity and materials required.

Preparing your shipment

Proper preparation ensures successful international air freight. Our expert team handles all requirements so you can focus on your business.

Packaging requirements & expert packaging by PACK & SEND

Our trained specialists understand air freight demands including pressure changes, handling protocols, and security standards. We use premium materials and proven techniques to ensure goods arrive in perfect condition.

When time is short or expertise needed, we handle everything from fragile electronics to valuable artworks. Our packing service combines appropriate protection with cost-effectiveness and regulatory compliance.

Documentation and customs forms

Accurate documentation prevents delays and supports smooth customs clearance. We assist with:

• Commercial invoices
• Packing lists
• Export declarations
• Destination-specific requirements

International shipping requires specific formats and authorised signatures. Our team provides guidance on preparing documentation in line with current requirements to help facilitate customs processing and maintain shipment traceability.

Please note: final responsibility for the accuracy and completeness of customs documentation rests with the shipper.

Items restricted or prohibited in air freight

Air safety regulations strictly control certain materials and substances. Common examples include:

• Firearms, ammunition, and explosives
• Hazardous or flammable materials
• Certain agricultural goods, plants, and seeds
• Live animals and some animal products
• Counterfeit or pirated goods
• Food items, cosmetics, vitamins, and health supplements
• Lithium batteries
• Vaping products with nicotine
• Items containing soil or organic matter

Always declare everything you’re sending to our team so we can provide appropriate guidance. Restrictions may vary depending on the item and destination, so we recommend confirming the latest requirements with the relevant customs authority or your local PACK & SEND Service Centre before sending.

Under no circumstances should prohibited or restricted items be undeclared or concealed. Such actions breach transport and customs laws and will be detected during security screening.

Why choose PACK & SEND for air freight in Australia

We provide logistics the way it should be done. Our tailored solutions and dependable support create genuine partnerships that deliver results for businesses and individuals across Australia.

Australia-Wide Service and Global Reach

From any Australian location to 80,000+ destinations across 220+ countries. Our trusted partnerships with leading international carriers ensure the same meticulous attention whether shipping Perth to Paris or Melbourne to Manhattan.

End-to-End Support

Point to point, end to end solutions that eliminate complexity:

• Convenient pickup from your location (if required)
• Expert packaging by trained professionals
• Complete customs documentation and clearance
• Door-to-door delivery confirmation

Focus on your business while we handle the logistics expertise.

Transparent Tracking and Customer Support

Up-to-date tracking with updates at every critical milestone. Our responsive local support team provides personal service and professional guidance when questions arise or circumstances change.

How We Compare to Competitors

While others focus on volume processing, we build lasting partnerships through tailored solutions. Our 30+ years of experience serves the underserved middle market:

• Businesses needing professional service without corporate complexity
• E-commerce operators requiring reliable international fulfillment
• Individuals shipping valuable personal items internationally

Every shipment matters. This drives our attention to detail and commitment to successful outcomes, whether launching products internationally or sending family heirlooms overseas.

Ship with Air Freight Today

PACK & SEND offers international shipping solutions to suit all needs – from one-off senders to growing businesses:

Service Centre Shipping (Recommended)

Best for fragile, high-value, oversized items, excess baggage, or personal effects. Get a quote online or by phone – no need to visit in person (though you can). We provide professional packing, customs paperwork, expert support, and pickup from your address.

Book Online (Self-Service)

For simple parcels under 30kg. You pack and label it, then drop it off or book a pickup. Ideal for low-value, non-fragile items. No packing help or personalised advice included.

PACK & SEND Live (For Business Customers)

A powerful solution for regular business senders. PACK & SEND Live offers automation, system integration, and scalable fulfilment support. If you ship frequently and want streamlined operations, talk to us about activating a business account.

Frequently Asked Questions

What is the difference between air freight and air cargo?

The terms are often used interchangeably, but there's a subtle distinction. Air cargo refers to all goods transported by aircraft, while air freight specifically refers to the commercial transportation service and pricing structure for shipping goods by air. Essentially, your goods become air cargo once loaded onto the aircraft, but you're purchasing air freight services to get them there.

Why is air freight more expensive?

Air freight costs more than sea or road transport due to several factors:

• Speed premium: Air freight delivers in days rather than weeks, commanding higher rates for this time advantage.
• Fuel costs: Aviation fuel is expensive and represents a significant portion of operating costs.
• Limited space: Aircraft cargo capacity is restricted compared to ships or trucks, creating premium pricing for available space.
• Handling requirements: Air freight requires specialized ground handling, security screening, and climate-controlled facilities.
• Infrastructure costs: Airports charge substantial fees for cargo handling, security, and facility usage.

The higher cost reflects the premium service level - faster delivery, enhanced security, and professional handling throughout the supply chain.

What happens if customs delays occur?

Customs delays occasionally arise due to documentation queries, physical inspections, or regulatory changes. Our experienced team monitors all shipments actively and intervenes when delays occur. We work directly the carriers to resolve issues quickly whilst keeping you informed of progress and expected resolution timeframes.