Best Rated Courier Service
Australia's Award Winning Courier Service
See for yourself why independent review sites like ProductReview.com.au and Trustpilot rate PACK & SEND the best courier service in Australia in 2023.
We know we can say all we like about our services, but the people whose opinions we value the most – and learn from – are our customers.
That’s why we take advantage of listening to all customer feedback across the web and sharing this on our website. Browse our up-to-date honest and unbiased customer feedback right here on this page, to understand why independent review sites such as ProductReview.com.au rate PACK & SEND the best courier service in Australia in 2023.
What they're saying about our services
4.6
from 35,615 reviews
Tim Blood
5 hours ago
Corina Manton
9 hours ago
Excellent communication and service, thank you.
Aarthi Prasad
10 hours ago
davd thomas
9 hours ago
Rapid interstate delivery with no fuss. Very helpful staff. WIll use them again
Tony Takchi
9 hours ago
Hayley
2 hours ago
When creating an online self service order you are asked to select the pick up date and preferred window. I completed this but had no communication of when pick up would be happening and ended up not receiving pick up on the day requested. After speaking to customer service they advised I could change the pick up address after telling them and it would then get picked up. 3 days later without any further communication I called customer service again and was then advised change of address was not available and I had to create a new order. Once I completed this the new depot called and advised the contents on my packages was not acceptable to be sent online as they may contain items that are excluded for online self service delivery, however I had reviewed this excluded list and not included any item in my package of this type but the depot didn’t like that and wanted me to send the packages with them which would have cost me double the initial quote. The depot eventually decided to send the parcels after explaining again I had no prohibited items and I didn’t see the difference between me telling them that about my self service order and telling them that but sending it using the depot staff for double the price. Once my shipment arrived in the new state depot they called and asked if I would be home to deliver the packages the next day and that delivery team was probably the only good part of this whole experience.
TrustPilot
Simon Burgess
9 hours ago
Fantastic service from lovely people. Thank you!
Heidi Bakkenson
1 day ago
Megan Narayan
1 day ago
The team was so persistent in communications to organise freight collection and delivery. They managed the whole movement from pick up to packing to delivering, was such a great service!
Teresa Somes
1 day ago
Excellent service, would definitely recommend