We know we can say all we like about our services, but the people whose opinions we value the most – and learn from – are our customers.
That’s why we take advantage of listening to all customer feedback across the web and sharing this on our website. Browse our up-to-date honest and unbiased customer feedback right here on this page, to understand why independent review sites such as ProductReview.com.au rate PACK & SEND the best courier service in Australia in 2023.
What they're saying about our services
4.6
from 35,510 reviews
Brenda H.
849 days ago
Very satisfied and relieved with the prompt and safe delivery of my parcel from Perth to Qld. I was able to track the parcel accurately and had friendly service at Pack & Send at Bibra Lakes .
Product Review
caradi miller
849 days ago
We posted 7 tea chest packing boxes from Fremantle WA to Mermaid Beach QLD. Cost just over $300. Fast and efficient service with friendly staff to help out at either end. I’ll be recommending Pack and Send for future deliveries.
Product Review
Russell Hodge
849 days ago
Luke
849 days ago
Elizabeth Short
849 days ago
Took 3 weeks longer than on the tracking then they gave me a partial refund and in the next breath they take $33 from my credit card saying parcel was larger than stated in self service booking. It seems strange that this could not have been noticed at initial pick up when weight /size is checked ? Not impressed timing is very sus. Won’t use again.
Product Review
Hetal Lakdawala
849 days ago
Very good Service. Friendly and helpful staff. Highly recommended.
Linda Cross
849 days ago
This is a genuine review by a genuine customer using Pack and Send at North Lakes Queensland. The guys in the store were super helpful, very friendly and knowledgeable. The price to send a 5.6 kg parcel (including insurance) that was too long for Australia Post to accept was exactly what the website quoted ($33.94). It was picked up by courier at Pack and Send on the Monday 8 November 2021 and arrived at the Pack and Send store in Camberwell Victoria where it was picked up by the recipient on Friday 12 November 2021, much earlier than we expected. The recipient was very pleased with Pack and Send at Camberwell, who where also helpful and friendly.
Product Review
Claire
849 days ago
Very happy with the care taken by P& S Southern Highlands when packaging & transporting my lovely old painting. It arrived promptly & in perfect condition. Look forward to doing business with them again in the future.
Product Review
Janet Hamblin
850 days ago
We are using Pack and Send exclusively for our auction purchases. Completely professional and ready to deliver to our storage centre or post to a different address. A completely seamless transaction from auction purchase to delivery. One email and it is done! A great team which we will keep using.
Marie-Anne Farina
850 days ago