What Can I Send through Online Self-Service?

There are No Limits at PACK & SEND and you can choose the level of service that meets your needs - either our Retail Service Centres or the automated Online Self-Service system.

However, some items cannot be sent through the Online Self-Service - as they are not compatible with our automated 'Do-it-yourself' system.

Below you will also find a quick reference guide as to what can and cannot be sent through our Online Self-Service system and Service Centres.

Pre-packed Boxes and Satchels

  • Online Self-Service
  • Service Centre
  • Pre-packed Boxes and Satchels

    Pre-packed Boxes and Satchels

    Satchels
  • We Provide Service For These Goods

    Parcels booked online must:

    • be properly packed
    • weigh less than 30Kg
    • be smaller than 1.0 cubic metre.
    • have contents with a value less than $3,000
    • not contain
      Prohibited Online Goods.

    Click here to get an Online Self-Service quote.

  • We Provide Service For These Goods

    Service Centres can handle:

    • both packed and unpacked goods (we can professionally package)
    • goods of any weight or size
    • goods of any value
    • the acceptance of almost all types of goods

    You can either call 1300 668 000 and speak to an expert, or click here to get a personalised quote.

Other Types of Goods

Below is a quick reference guide to some of the common categories of goods that may only be sent through our Retail Service Centres.

Antiques/Sculptures/Works of Art

  • Examples include
  • Online Self-Service
  • Service Centre
  • Antiques
    Antiques
    Artworks
    Artworks
    Sculptures
    Sculptures
  • We Provide Service For These Goods

    Antiques, sculptures and works of art cannot be sent through the Online Self-Service.

  • We Provide Service For These Goods

    Yes - PACK & SEND Service Centres can send Antiques, sculptures and works of art.

    Call 1300 668 000 and speak to an expert, or click here to get a personalised quote.

Crockery/Vases/Porcelain/Ceramics

  • Examples include
  • Online Self-Service
  • Service Centre
  • Crockery
    Crockery
    Vases
    Vases
  • We Provide Service For These Goods

    Crockery, vases, porcelain and ceramics cannot be sent through the Online Self-Service.

  • We Provide Service For These Goods

    Yes - PACK & SEND Service Centres can send Crockery, vases, porcelain and ceramics.

    Call 1300 668 000 and speak to an expert, or click here to get a personalised quote.

Glass Items

  • Examples include
  • Online Self-Service
  • Service Centre
  • Wine glasses
    Wine glasses
    Crystal items
    Crystal items
  • We Provide Service For These Goods

    Glass items cannot be sent through the Online Self-Service.

  • We Provide Service For These Goods

    Yes - PACK & SEND Service Centres can send glass items.

    Call 1300 668 000 and speak to an expert, or click here to get a personalised quote.

Monitors/Computers/Printers/Televisions

  • Examples include
  • Online Self-Service
  • Service Centre
  • LCD /Plasma Screens
    LCD /Plasma Screens
    Laptops
    Laptops
    Printers
    Printers
  • We Provide Service For These Goods

    Monitors, computers, printers and televisions cannot be sent through the Online Self-Service.

  • We Provide Service For These Goods

    Yes - PACK & SEND Service Centres can send Monitors, computers, printers and televisions.

    Call 1300 668 000 and speak to an expert, or click here to get a personalised quote.

Engines/Automotive Panels/Mag Wheels/Tyres

  • Examples include
  • Online Self-Service
  • Service Centre
  • Engines
    Engines
    Mag Wheels
    Mag Wheels
    Panels
    Panels
  • We Provide Service For These Goods

    Engines, Automotive parts, panels, mag wheels and tyres cannot be sent through the Online Self-Service.

  • We Provide Service For These Goods

    Yes - PACK & SEND Service Centres can send Automotive parts, panels, mag wheels and tyres.

    Call 1300 668 000 and speak to an expert, or click here to get a personalised quote.

Lithium & Metal Batteries (or goods containing these batteries)

  • Examples include
  • Online Self-Service
  • Service Centre
  • Mobile Phones
    Mobile Phones
    Batteries
    Batteries
    Other devices
    Other devices
  • We Provide Service For These Goods

    Lithium & metal batteries (or goods containing these batteries) cannot be sent through the Online Self-Service.

  • We Provide Service For These Goods

    Yes - PACK & SEND Service Centres can send Lithium & metal batteries (or goods containing these batteries).

    Call 1300 668 000 and speak to an expert, or click here to get a personalised quote.

Bulky Furniture & Whitegoods

  • Examples include
  • Online Self-Service
  • Service Centre
  • Whitegoods
    Whitegoods
    Lounges
    Lounges
    Furniture
    Furniture
    Beds
    Beds
  • We Provide Service For These Goods

    Bulky Furniture & Whitegoods cannot be sent through the Online Self-Service.

  • We Provide Service For These Goods

    Yes - PACK & SEND Service Centres can send Bulky Furniture & Whitegoods.

    Call 1300 668 000 and speak to an expert, or click here to get a personalised quote.

Inks/Toner Cartridges

  • Examples include
  • Online Self-Service
  • Service Centre
  • Inks/Toner
    Inks/Toner
  • We Provide Service For These Goods

    Inks and toner cartridges cannot be sent through the Online Self-Service.

  • We Provide Service For These Goods

    Yes - PACK & SEND Service Centres can send Inks and toner cartridges.

    Call 1300 668 000 and speak to an expert, or click here to get a personalised quote.

Jewelry/Gold and other Valuable Items

  • Examples include
  • Online Self-Service
  • Service Centre
  • Diamond Rings
    Diamond Rings
    Other Jewelry
    Other Jewelry
  • We Provide Service For These Goods

    Jewelry, gold or silver articles and precious stones cannot be sent through the Online Self-Service.

  • We Provide Service For These Goods

    Yes - PACK & SEND Service Centres can send Jewelry/Gold and other valuable items.

    Call 1300 668 000 and speak to an expert, or click here to get a personalised quote.

Dangerous/Hazardous Goods

  • Examples include
  • Online Self-Service
  • Service Centre
  • Flammable liquids
    Flammable liquids
    Flammable gases
    Flammable gases
    Aerosols
    Aerosols
  • We Provide Service For These Goods

    Dangerous and hazardous goods cannot be sent through the Online Self-Service.

  • We Provide Service For These Goods

    No - PACK & SEND does not carry, nor perform other services regarding, goods which are in our sole opinion are dangerous or hazardous goods. PACK & SEND may at its discretion accept some dangerous goods for carriage (such as Lithium Batteries).

    Call 1300 668 000 and speak to an expert, or click here to get a personalised quote.

Scientific Equipment

  • Examples include
  • Online Self-Service
  • Service Centre
  • Microscopes
    Microscopes
    Laboratory Equipment
    Laboratory Equipment
  • We Provide Service For These Goods

    Scientific equipment cannot be sent through the Online Self-Service.

  • We Provide Service For These Goods

    Yes - PACK & SEND Service Centres can send Scientific equipment.

    Call 1300 668 000 and speak to an expert, or click here to get a personalised quote.

Livestock/Animals

  • Examples include
  • Online Self-Service
  • Service Centre
  • Cattle
    Cattle
    Hens
    Hens
    Household pets
    Household pets
  • We Provide Service For These Goods

    Livestock and animals cannot be sent through the Online Self-Service.

  • We Provide Service For These Goods

    Yes - PACK & SEND Service Centres can send Livestock and animals.

    Call 1300 668 000 and speak to an expert, or click here to get a personalised quote.

Motor Bikes/Scooters

  • Examples include
  • Online Self-Service
  • Service Centre
  • Motor Bikes
    Motor Bikes
    Scooters
    Scooters
  • We Provide Service For These Goods

    Motor bikes and scooters cannot be sent through the Online Self-Service.

  • We Provide Service For These Goods

    Yes - PACK & SEND Service Centres can send Motor bikes and scooters.

    Call 1300 668 000 and speak to an expert, or click here to get a personalised quote.

Wine/Spirits/Liquids

  • Examples include
  • Online Self-Service
  • Service Centre
  • Wine bottles
    Wine bottles
    Laundry liquids
    Laundry liquids
  • We Provide Service For These Goods

    Wine, spirits and other liquids cannot be sent through the Online Self-Service.

  • We Provide Service For These Goods

    Yes - PACK & SEND Service Centres can send Wine, spirits and other liquids.

    Call 1300 668 000 and speak to an expert, or click here to get a personalised quote.

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