PACK & SEND provides two types of track and trace options to keep you informed and know your parcel was delivered.
Our service centres provide a unique, personalised service, proactively managing customer expectations. The service centre where you made your booking will contact you to confirm delivery receipt details of your consignment. You can choose the contact options, either by SMS, email or phone. Utilising our proactive delivery confirmation option allows you greater administrative efficiency, peace of mind and ability to effectively manage the expectations of your own customers.
If you use our Online Self-Service, you will automatically be provided with a tracking number enabling you to conveniently track the parcel delivery yourself through our website.