Under Aviation Security Regulations, customers sending freight that will be transported by an airline are required to provide acceptable photo or signature identification when lodging their consignment.
Failure to provide identification will result in your consignment being delayed.
Business customers who send domestic airfreight on a regular basis may apply for a Regular Customer (RC) status. Once approved, RC status customers are not required to provide ID for every airfreight consignment. Contact your local PACK & SEND service centre to discuss arranging RC status.
Government regulations forbid freight carriers to communicate any information about the intended airline flight until the consignment has been received by the carrier.