The PACK & SEND Franchise System

The PACK & SEND Franchise System is unique. It is a Retail Service Centre operation providing convenient freight and packaging services to businesses and consumers - plus it offers online freight solutions. There is no other franchise system like it in the world and best of all, PACK & SEND Franchisees receive assistance and support along the way.

A System Recognised by the Experts

The experts agree. The PACK & SEND Franchise System is among the best. PACK & SEND has been a driving force in the history of Australian franchise development and has received a number of accolades for its business performance and best practice franchising methods. These include:

  • 2007 PricewaterhouseCoopers Australian Franchisor of the Year Award.
  • 2007 PricewaterhouseCoopers Best Australian Franchisor - Retail Category.
  • Second place in the prestigious International Franchisor of the Year Award 2008.

How the System Works

  • PACK & SEND licenses franchises for a retail business (known as Service Centres) which provide a full range of packing and freight solutions to businesses and consumers. Service Centres utilise our proprietary freight management technology (GlobalMaster™) to find the best 'asset based' freight supply partner (courier, cargo, shipping, postal, and removalist companies) to perform the delivery solution for their customer.
  • Service Centres also use an approved PACK & SEND branded Light Commercial Vehicle Van to facilitate any local pick-ups or local deliveries that may be required by customers.
  • A key value-added service of the PACK & SEND Service Centre includes professional custom packaging of items of any size, fragility or weight. PACK & SEND Service Centres also sell a wide range of packaging supplies.
  • The Service Centre business system is set up for low staffing levels but with a 'no limits' approach to sales growth. A Service Centre can service customers in any geographic area. You can arrange collection of customers' packed goods across the globe and not only are you able to provide packaging services to customers locally, but also at a national and international scale - using PACK & SEND's Store Connect system.
  • The Service Centre is provided with an exclusive marketing territory for the active marketing and promotion of PACK & SEND products and services. The Service Centre may solicit business in any geographic area (and is encouraged to do so) as long as it is not in another existing Service Centre territory.
  • PACK & SEND centrally operates and manages the organisations e-commerce operations. We handle and process customer income receipts, freight supplier payments and develop and maintain the technology to support our online operations. Each Service Centre acts as our online agent, providing the fulfilment of all operational and customer service functions using our proprietary Online Fulfilment Management software. In performing these services PACK & SEND pays the Service Centre a service fee equal to 100% of the revenue booked online by customers located closest to their outlet - less their share of the expenses incurred by PACK & SEND in operating the e-commerce operation.

Ongoing Fees

  • The Franchisee pays initial licence fees for the rights to use the brand, business system and licensed software.
  • Ongoing fees include royalty, advertising levy and ongoing technology/software fees.

What the Franchisee Receives from PACK & SEND

Every successful business is built on a solid foundation. And that is precisely what we give our franchisees.

What we bring to the table is comprehensive initial and ongoing training, national head office support, advanced proprietary technology, marketing resources, customer referral networks, powerful internet marketing strategies, preferred supplier buying rates, a global network to assist in providing services, online operations manual, assigned Field Support Manager, regular franchisee meetings, national conference, financial benchmarking reports and standardised systems, tools and processes on all aspects of the business.

Our franchisees lead their business to success by bringing a passion for great customer service, relentless execution of sales and marketing activities to develop local brand awareness and lead generation, skills in converting enquiries to income and a commitment to efficient business management.

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