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  • Service Centre bookings, quotes & enquiries
  • Service Centre's welcome bookings and enquiries by phone, email or store visit.

    There are no weight, size, value restrictions and most goods accepted (packed and unpacked).

    Call 1300 668 000 for a personalised service from your nearest Service Centre.

    Alternatively, find your closest Service Centre and their contact details through our Service Centre search.

    If you need to enquire about the delivery status of a booked consignment, please call, email or visit the Service Centre where you made your booking.

  • Online Self-Service bookings, quotes, enquiries & changes
  • Online Self-Service does not accept phone bookings. Economical Online Self-Service prices for pre-packed parcels are only available through the DIY online option.

    If you have a packed parcel that meets our weight, size, value and goods restrictions - then you can choose to use our automated Online Self-Service system - where you can conveniently get a quote, book and pay online for your parcel delivery.

    Visit our Online Self-Service section for more details.

    To enquire about the delivery status, or to cancel or change an online booking after it has been confirmed and paid - please contact the PACK & SEND Service Centre whose details appear on the Tax Invoice that was emailed to you at the time of your online booking. The Service Centre will be able to confirm if they are able to amend or cancel a booking.

    Please note that surcharges may apply for any changes or cancellations to an online booking.

  • National Corporate Retail Solutions
  • Please contact our representative below in relation to enquiries for value-added logistics solutions that requires the services of many or potentially all PACK & SEND Service Centres in our network. For example, Product Return Solutions.

    Nicholas Woodward
    Telephone: (02) 9822 5622


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