Christmas 2023 & New Year 2024 Customer Service Hours

PACK & SEND Customer Service Opening Hours over the holiday period are listed below.

We would like to wish all our Customers a very happy Christmas and Prosperous New Year.

Please take note of our Last Sending dates advice for 2023 to ensure your parcels make the all-important pre-christmas deadline.

ONLINE SELF SERVICE ENQUIRIES

Please call 1300 668 000 (press 2 for Online Self-Service) on the following days for customer service relating to Online Self-Service bookings:

Day

Online Self-Service Customer Support Hours

Sat 23rd Dec - Tues 26th Dec

Closed - Weekend/Public Holidays

Wed 27th Dec - Fri 29th Dec

8.30am to 5.00pm (AEDT)

Sat 30th Dec - Mon 1st Jan

Closed - Weekend/Public Holidays

Tue 2nd Jan

8.30am to 5.00pm (AEDT)

SERVICE CENTRES

PACK & SEND Service Centres will be trading as follows over the holiday period:

  • Saturday 23rd December - Most Locations Closed.  Those open will be published in a table below.
  • Sunday 24th December (Christmas Eve) - CLOSED
  • Monday 25th December (Christmas Day) - CLOSED
  • Tuesday 26th December (Boxing Day) - CLOSED
  • Wednesday 27th December - Most Locations Closed.  Those open will be published in a table below.
  • Thursday 28th December - Most Locations Closed.  Those open will be published in a table below.
  • Friday 29th December - Most Locations Closed.  Those open will be published in a table below.
  • Saturday 30th December - Most Locations Closed.  Those open will be published in a table below.
  • Sunday 31st December (New Years Eve) - CLOSED
  • Monday 1st January (New Years Day) - CLOSED
  • Tuesday 2nd January - Normal Trading Resumes

Note: We are still gathering trading plans from our service centres.  Tables below contain details of the stores who will be open during the holiday period.  Note that this list is not final and may be subject to change between now and Christmas. Please check back here or call your preferred service centre to enquire in the meantime.

NSW

Sat 23 Dec

Wed 27 Dec

Thu 28 Dec

Fri 29 Dec

Sat 30 Dec

Blacktown

9.00-12.00

8:30-5:30

8:30-5:30

8:30-5:30

9:00-12:00

Homebush

Closed

10:00-2:00

10:00-2:00

10:00-2:00

9.00-12.00

Kingsgrove

Closed

10:00-3:00

10:00-3:00

10:00-3:00

Closed

Marrickville

Closed

8:30-5:30

8:30-5:30

8:30-5:30

9:00-12:00

Mona Vale

Closed

8:30-5:30

8:30-5:30

8:30-5:30

Closed

Surry Hills

9.00-12.00

8:30-5:30

8:30-5:30

8:30-5:30

9:00-12:00

Wagga Wagga

Closed

9:00-4:00

9:00-4:00

9:00-4:00

Closed

Wetherill Park

Closed

9:00-5:00

9:00-5:00

9:00-5:00

Closed

VIC

Sat 23 Dec

Wed 27 Dec

Thu 28 Dec

Fri 29 Dec

Sat 30 Dec

Ballarat

Closed

9:00-4:00

9:00-4:00

9:00-4:00

Closed

Blackburn

9:00-12:00

10:00-4:00

10:00-4:00

10:00-4:00

Closed

Coburg

9:00-12:00

9:00-5:00

9:00-5:00

9:00-5:00

9:00-12:00

Pakenham

9:00-12:00

8:30-5:30

8:30-5:30

8:30-5:30

9:00-12:00

Rowville

Closed

9:00-12:00

9:00-12:00

9:00-12:00

Closed

South Yarra

9:00-12:00

8:30-5:30

8:30-5:30

8:30-5:30

9:00-12:00

Werribee

Closed

10:00-2:00

10:00-2:00

10:00-2:00

9:00-12:00

QLD

Sat 23 Dec

Wed 27 Dec

Thu 27 Dec

Fri 29 Dec

Sat 30 Dec

Albion

Closed

10:00-3:00

10:00-3:00

10:00-3:00

Closed

Morningside

9:00-12:00

9:30 - 2:30

9:30 - 2:30

9:30 - 2:30

9:00-12:00

Springfield

9:00-12:00

8:30 - 3:00

8:30 - 3:00

8:30 - 3:00

9:00-12:00

Toowoomba

9-12pm

Closed

Closed

Closed

Closed

SA

Sat 23 Dec

Wed 27 Dec

Thu 28 Dec

Fri 29 Dec

Sat 30 Dec

Nailsworth

Closed

10:00-5:00

10:00-5:00

10:00-5:00

Closed

Unley

9-12pm

8:30-5:30

8:30-5:30

8:30-5:30

Closed

WA

Sat 23 Dec

Wed 27 Dec

Thu 28 Dec

Fri 29 Dec

Sat 30 Dec

Balcatta

Closed

10:00-2:00

10:00-2:00

10:00-2:00

Closed

Bibra Lake

9-12pm

9:00-3:00

9:00-3:00

9:00-3:00

9:00-12:00

Canning Vale

Closed

10:00-2:00

10:00-2:00

10:00-2:00

Closed

Fremantle

Closed

10:00-2:00

10:00-2:00

10:00-2:00

Closed